Examples of Downtime Event in a sentence
In the event the Downtime Event Service Level is not met in any Service Period, Client may request and OXDH shall apply a Service Credit in respect of each Service Period in which a Service Level non- compliance occurred.
Approved Service Credit Request will entail the Customer to a credit calculated as a percentage of Customer’s Subscription Fees paid during the quarter during which the Downtime Event occurred.
A "Credit" will be calculated as the pro-rata value of one (1) day of Online Service for the number of Users licensed at the time of such Downtime Event (“Affected Users") based on your applicable subscription fees for each single Downtime Event with duration greater than or equal to fifteen (15) minutes and shorter than or equal to one (1) hour, or each series of intermittent Downtime Events occurring within the same one-hour period.
Downtime or unavailability resulting from Scheduled Maintenance shall not constitute a Qualified Downtime Event or qualify for any Service Credit.
If a Downtime Event or series of intermittent Downtime Events continues for longer than one (1) hour, Quantis will issue one (1) Credit for each additional hour of Downtime Events up to the Maximum Credit.