Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s MCR is ‘down’ due to:
Excused Downtime means: (a) Maintenance Time of up to two hours per month; and (b) any time the Subscription Service is not Available due to circumstances beyond ServiceNow’s control, including modifications of the Subscription Service by any person other than ServiceNow or a person acting at ServiceNow’s direction, a Force Majeure Event, general Internet outages, failure of Customer’s infrastructure or connectivity (including direct connectivity and virtual private network (“VPN”) connectivity to the Subscription Service), computer and telecommunications failures and delays, and network intrusions or denial-of-service or other criminal attacks.
Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to:
Examples of Excused Downtime in a sentence
Eagle Eye will use commercially reasonable efforts to: (i) maintain the security and integrity of the Service and the Customer Data and (ii) make the Service available 24 hours a day, 7 days a week, except for: (a) Scheduled Maintenance and (b) Excused Downtime.
More Definitions of Excused Downtime
Excused Downtime means any period of unavailability or inoperability caused by a Force Majeure Event.
Excused Downtime means where the Cloud Service is not Available due to or resulting from (i) Maintenance; (ii) a force majeure event or other event or factors beyond Riverbed’s control, including acts of God, riots, war, terrorism, governmental action, strikes (other than one involving Riverbed’s employees), fires, floods, earthquakes and natural disasters; (iii) Internet access or related problems beyond the demarcation point of the facility Riverbed uses to host the Cloud Service; (iv) any actions or inactions of Customer or its subcontractors; (v) Customer’s equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment, software or other technology within Riverbed’s reasonable control); (vi) during the period of the initial setup of the Cloud Service; or (vii) Riverbed’s suspension or termination of Customer’s right to access and use the Cloud Service in accordance with the Agreement.
Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to: • your acts or omissions or the acts or omissions of your agents, contractors or anyone you are responsible for; • the acts or omissions of any third party (including the B-End owner) or a fault on a third party’s network (including the B-End owner’s network); • any failure, incompatibility or error in the configuration of the equipment or cabling (including any cross-connects) at the A-End or the B- End; • our suspension of the SE Services in accordance with the Agreement or the Acceptable Use Policy; or • any event or circumstance excused under Section 11.3 of the Agreement. If we fail to meet the Service Availability target in a Charging Period, then subject to the conditions set out below, you will be able to claim a SLA credit calculated as: Downtime x Recurring Charge Charging Period provided that where Downtime exceeds 72 consecutive hours in any Charging Period, you will be able to claim a SLA credit calculated as 100% of the Recurring Charge for the affected Charging Period. Where:
Excused Downtime means (i) Downtime during a Scheduled Maintenance Window, and (ii) any other period during which any particular equipment, software, system, function or service is not Available For Use (x) of which Bank or Retailer, as applicable, has approved, such approval not to be unreasonably withheld, (y) which Bank or Retailer, as applicable, has excused, or (z) which are outages due to matters outside of Green Dot’s or Bank’s, as applicable, Span of Control.
Excused Downtime means the total time during which the Services or any feature or function thereof is not available for access or use by Client during Scheduled Downtime or due to events outside of Service Provider’s control, including: (i) Client side hardware or network issues; (ii) telecommunications outages; and (iii) Force Majeure events as the same is defined in the applicable Agreement.