Excused Downtime definition

Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:
Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to:
Excused Downtime means: (a) Maintenance Time of up to two hours per month; and (b) any time the Subscription Service is not Available due to circumstances beyond ServiceNow’s control, including modifications of the Subscription Service by any person other than ServiceNow or a person acting at ServiceNow’s direction, a Force Majeure Event, general Internet outages, failure of Customer’s infrastructure or connectivity (including direct connectivity and virtual private network (“VPN”) connectivity to the Subscription Service), computer and telecommunications failures and delays, and network intrusions or denial-of-service or other criminal attacks.

Examples of Excused Downtime in a sentence

  • Service Availability is calculated per Charging Period as Uptime divided by (the number of minutes in the Charging Period less Excused Downtime), expressed as a percentage.

  • During the Term of the Agreement Vendor will make the Software Services Available twenty-four (24) hours a day, seven (7) days a week, at least 99.99% of the time as measured on a monthly basis, excluding Excused Downtime.

  • During the Term of the Agreement Vendor will make the core Software Services Available twenty-four (24) hours a day, seven (7) days a week, at least 100% of the time as measured on a monthly basis, excluding Excused Downtime.

  • Upon being informed by Company or an Authorized User of a Service Interruption not attributable to Excused Downtime, Vendor will Resolve and Restore such Service Interruption pursuant to the requirements and within the target turnaround time indicated for its priority level (as outlined in the table below) and provide periodic status reports to Company regarding the Service Interruption.

  • Availability is measured in accordance with the following formula:: a = [(b – c)-d] x 100 b – c “a” = the actual % of the Availability in such month; “b” = the total number of hours in such month; “c” = the total number of Excused Downtime hours in such month; and “d” = the total number of hours of Service Interruption in such month.


More Definitions of Excused Downtime

Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s MCR is ‘down’ due to:
Excused Downtime means any period of unavailability or inoperability caused by a Force Majeure Event.
Excused Downtime means any and all of the following:
Excused Downtime means: (i) Maintenance Time of up to four (4) hours per month; and (ii) any time the Subscription Service is not Available due to circumstances beyond MobiChord’s control, including without limitation modifications of the Subscription Service by any person other than MobiChord or a person acting at MobiChord’s direction, a Force Majeure Event, general Internet outages, failure of Customer’s infrastructure or connectivity (including without limitation, direct connectivity and virtual private network (VPN) connectivity to the Subscription Service), computer and telecommunications failures and delays, and network Intrusions or denial-of-service or other criminal attacks.
Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the operational state of Customer’s MVE is ‘down’ due to:
Excused Downtime means any downtime that is Maintenance Downtime or Emergency Downtime.
Excused Downtime means, scheduled maintenance resulting in unavailability of the Covered Services shall not be included as not Available; provided there shall be no more than five (5) sessions of scheduled maintenance that result in downtime per month. All scheduled maintenance shall be conducted between the hours of 9:00 PM (PT) and 6:00 AM (PT) after supplying Customer with two (2) days advance notice. To the extent Lightstep conducts maintenance on the Covered Services outside of the scheduled window without Customer's prior consent, such unavailability of the Covered Services shall be included in the calculation of Availability. In addition, where any of the following is a cause of unavailability of the Covered Services, the duration of such unavailability shall not be included in the calculation of Available: (i) Customer's acts other than in accordance with the Agreement, including, without limitation, any negligence, willful misconduct or use of the Covered Services in breach of the Agreement; (ii) Force Majeure - circumstances beyond Lightstep's reasonable control including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, unavailability of or interruption or delay in telecommunications or internet services.