Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.
Service Level Failure means a failure to meet the Service Level Performance Measure in respect of a Service Level Performance Criterion;
Service Level Failure means the Service Provider’s failure to meet any of the prescribed Service Levels;
Examples of Service Level Failure in a sentence
Service Level Failure Penalty Number of incidents Percentage of Penalty First incident of Service Level Failure 20% of Amount at Risk based on the total invoice per Semester.
Fifth incident of Service Level Failure 100% of Amount at Risk based on the Total invoice by semester; alternatively USP reserves the right to cancel the agreement.
The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.
Fourth incident of Service Level Failure 80% of Amount at Risk based on the Total invoice per semester.
Failure to meet the above metric shall be regarded as a Service Level Failure.
More Definitions of Service Level Failure
Service Level Failure means a failure by bookinglab to achieve the Service Level.
Service Level Failure means the Service Provider’s failure to meet any of the prescribe Service Levels.
Service Level Failure means, with regard to any Service Level (including Operational Service Levels, Compliance Service Levels, Performance Guarantee Group Service Levels, and the Stakeholder Satisfaction Survey Service Level), a failure by Supplier to either (i) perform at the level that meets the corresponding Service Level during any particular Measurement Period, or (ii) properly measure and report on the performance for any Service Level.
Service Level Failure means a material failure of the Services to meet the Availability Requirement. “Available” means the Services are available for access and use by Customer and its Authorized Users over the Internet and operating in material accordance with the Specifications.
Service Level Failure has the meaning given that term in Section 6.3(a).
Service Level Failure means a failure of Contractor to meet a Service Level.
Service Level Failure means a failure to fully perform or provide a service in compliance with the terms set forth herein.