Examples of Service Level Failure in a sentence
Any failure by the Service Provider to perform any of the obligations set forth in clauses 7.5 and 7.6 during any given month will also be deemed to be a Service Level Failure.
In any one Measurement Period, the total Service Level Credit in respect of this Agreement shall be the sum of all the individual Service Levels Credits, each of which is calculated as being the product of the Amount at Risk, the Weighting Factor of the Service Level Failure and the penalty percentage as per the metrics in Annexure A.
If the Service Provider fails to meet any Service Level, the Service Provider shall, promptly and timeously investigate and report to SARS on the following- the nature and date of the Service Level Failure; root causes of the Service Level Failure; and a summary of the steps the Service Provider has taken to resolve the Service Level Failure and mitigate the recurrence of such Service Level Failure.