Service Level Failure definition

Service Level Failure means a failure to meet the Service Level Performance Measure in respect of a Service Level Performance Criterion;
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Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.
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Service Level Failure means a failure to perform the Services fully in compliance with the Support Service Level Requirements.
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Examples of Service Level Failure in a sentence

  • This Clause 14 shall apply if the Customer has specified both Service Credits and Critical Service Level Failure in the Call Off Order Form.

  • The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 1.2 of Part B of this Call Off Schedule 6 above.

  • The Supplier acknowledges that any Service Level Failure may have a material adverse impact on the business and operations of the Customer and that it shall entitle the Customer to the rights set out in Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) including the right to any Service Credits.

  • The Supplier: agrees that the application of Clause 14.2 is commercially justifiable where a Critical Service Level Failure occurs; and acknowledges that it has taken legal advice on the application of Clause 14.2 and has had the opportunity to price for that risk when calculating the Call Off Contract Charges.

  • Annex 1 to this Part A of this Call Off Schedule 6 sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule 6, shall be a recurrent period of one Month during the Call Off Contract Period (the “Service Period”).


More Definitions of Service Level Failure

Service Level Failure means a failure by bookinglab to achieve the Service Level.
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Service Level Failure means a failure to substantially meet the SLA targets contained in Contract Schedule 2 Annex 3;
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Service Level Failure means any failure by the Supplier to provide all or part of the Services in accordance with any of the Service Level(s);
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Service Level Failure means the Service Provider’s failure to meet any of the prescribe Service Levels.
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Service Level Failure has the meaning set forth in Schedule 4.13(a).
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Service Level Failure means, with regard to any Service Level, a failure by Supplier to either (i) perform at the level that meets the corresponding Service Level during any particular Measurement Period, or (ii) to (A) properly monitor or measure any Service Level, or (B) report on the performance for any Service Level in accordance with Section 3.3 below.
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Service Level Failure means a material failure of the Services to meet the Availability Requirement.“Available”means the Services are available for access and use by Customer and its Authorized Users over the Internet and operating in material accordance with the Specifications.
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