Service Level Failure definition

Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

Service Level Failure means a failure to meet the Service Level Performance Measure in respect of a Service Level Performance Criterion;

Service Level Failure means the Service Provider’s failure to meet any of the prescribe Service Levels.

Examples of Service Level Failure in a sentence

• Any failure by the Service Provider to perform any of the obligations set forth in clauses 7.5 and 7.6 during any given month will also be deemed to be a Service Level Failure.

• In any one Measurement Period, the total Service Level Credit in respect of this Agreement shall be the sum of all the individual Service Levels Credits, each of which is calculated as being the product of the Amount at Risk, the Weighting Factor of the Service Level Failure and the penalty percentage as per the metrics in Annexure A.

• If the Service Provider fails to meet any Service Level, the Service Provider shall, promptly and timeously investigate and report to SARS on the following- the nature and date of the Service Level Failure; root causes of the Service Level Failure; and a summary of the steps the Service Provider has taken to resolve the Service Level Failure and mitigate the recurrence of such Service Level Failure.

More Definitions of Service Level Failure

Service Level Failure means a failure by bookinglab to achieve the Service Level.

Service Level Failure means any failure to achieve the Service Levels.

Service Level Failure means a material failure of the Software Services to meet the Availability Requirement. “Available” and “Availability” mean the Software Services are available for access and use by Customer and its End Users over the Internet. For purposes of calculating the Availability Requirement, the following are “Exceptions” to the Availability Requirement, and neither will the Software Services be considered un-Available nor any Service Level Failure be deemed to occur in connection with any failure to meet the Availability Requirement or impaired ability of Customer or its End Users to access or use the Software Services that is due, in whole or in part, to any: (a) access to or use of the Software Services by Customer or any End User, or using Customer’s or an End User’s access credentials, that does not strictly comply with this Agreement; (b) Customer’s delay in performing, or failure to perform, any of its obligations under this Agreement, or any problem or failure caused by Customer, including its End Users; (c) Customer’s or its End User’s Internet connectivity; (d) force majeure event; (e) failure, interruption, outage or other problem with any software, hardware, system, network, facility or other matter not supplied by Administrate pursuant to this Agreement; (f) Scheduled Downtime; or (g) disabling, suspension or termination of the Services pursuant to the Agreement.

Service Level Failure means a failure to substantially meet the SLA targets contained in Contract Schedule 2 Annex 3;

Service Level Failure means Vendor’s failure to achieve a Service Level in any given month.

Service Level Failure means an unplanned failure and interruption to a Service, reduction in the quality of the Service or event which could affect the Service in the future;

Service Level Failure means anytime that the actual level of performance by the Service Provider of a particular Service Level metric as calculated by that particular metric’s service level calculation is worse than the Service Level;