Active Users definition

Active Users means Customer’s Users with active assigned Seats.

Active Users means any Users that has created a login and can be identified by an id, email or username on the Tovuti platform under the Client’s specific systems instance or who has opted in to the Clients portal, as provided by Tovuti and interacts within an instance within a 12 month period of time beginning at the time of signing this Agreement. The number of allowed "Active Users" will be as defined by the Tovuti Purchase Terms signed by both parties and attached herein.

Active Users means the number of users provisioned on the Service for purposes of email filtering, receive security awareness training or interface access and as counted by the Service. Aliases, distribution groups and other functional accounts are not counted so long as they are properly configured as such in the Service.

Examples of Active Users in a sentence

• Depending on the Subscription Services purchased via a Quote, Customer may use KnowBe4’s Subscription Services for the hosting of its assets, content, and other materials, such as certain reports; documents; manuals; audiovisual materials; photos; videos; and audio files, to make available to Active Users on or through the KnowBe4’s LMS or Web Hosted Services (“Customer Content”).

• Customer grants KnowBe4, its third party providers, and each of their respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose the Customer Content as necessary to make the Customer Content available to Customer and its Active Users through the Subscription Services.

• The concurrent number of Active Users receiving access may not exceed the number of purchased Seats.

• Subject to, and conditioned on, Customer’s and its Users’ compliance with the terms and conditions of this Agreement, during the applicable Subscription Term, KnowBe4 will provide Customer and Active Users remote electronic access to the Customer Content through the Subscription Services in accordance with this Agreement.

• If the number of Active Users exceeds the number of purchased Seats, Customer is obligated to either pay for any Seats that surpass the purchased amount or immediately reduce its number of Active Users.

More Definitions of Active Users

Active Users means the number of individuals that access the Cloud Service at any time during a calendar month.1.1. 「アクティブユーザー」数とは、1 暦月中に随時「クラウドサービス」にアクセスする個人の人数をいう。

Active Users means a User who has a valid login to access the Software.

Active Users means the number of people or systems authorised by the Client to use the Application and are logged in to the Application at any one time. A Subscription is required for every Subscriber that is simultaneously connected to the Application.

Active Users. (if applicable) means each Authorized User who has used the Services or updated their user profile or other information associate with the Services, within the prior twelve (12) months during the Term.

Active Users means an Endpoint (EP) which is protected for whatever period of time during the month. MSP has the obligation to invalidate the licenses of the end users that cancel the service.

Active Users means End Users who are registered with the Service.

Active Users in the table above refers to those users who are registered and have logged into Totara Software during the Subscription Term, and do not include those users who have previously registered and/or hold training records but have not logged into the System during the Subscription Term or users who have never logged in. Escalation Process Totara Learning Solutions is committed to delivering high-quality products, services and support to our enterprise customers and partners. In the event that you need to escalate a case, our senior technical staff is made available to help you quickly bring your issue to closure. You can request an administrative escalation at any time if you: • are not receiving the service you expect from Totara Support; • have concerns about the progress on a particular case or set of cases; or • want to provide direct feedback about Totara Support to our management team. What is the process for escalating my case? The entry point into the Totara escalation process is by contacting Totara via xxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx or +00 0 000 0000. When connected, please ask for the Duty Manager. The Duty Manager is responsible for evaluating your situation, and acting as an advocate on your behalf. Have any relevant case numbers available to help us quickly identify the issue. Advise the Duty Manager of the situation including what actions you feel are required from Totara, production dates or deadlines that may be adversely affected, and any other anticipated business impact if the case is not promptly resolved. The Duty Manager is empowered to make a judgment on next steps. The role of the Duty Manager in the escalation process is: • Owns the problem and the overall action plan. Is responsible for ascertaining the business impact of the situation, based on the information you provide; • Your advocate during the escalation process; • Is responsible for customer satisfaction; • Obtains additional resources, as needed; • Obtains your approval for the action plan; • Works to ensure that all parties are properly informed throughout the escalation • Assigned support engineers to develop, document, communicate and coordinate the technical action plan; • Identifies need for additional technical assistance; and • Ensures solutions and workarounds are delivered in a timely manner. An escalation will be considered closed if it meets one or more of the following requirements: