JOB TITLE. MAINTENANCE TECHNICIAN I
JOB TITLE. The Employee shall be employed as ………………………………………………….
JOB TITLE. Administrative Services Manager A (Admin Services Manager A) Administrative Services Manager B (Admin Services Manager B) Administrative Assistant 3 Administrative Assistant 4 Bookstore Manager Assistant Central Services Supervisor 1 Fiscal Analyst 4 Fiscal Specialist Supervisor Fiscal Technician Supervisor Grant and Contract Supervisor Information Technology Specialist 4 (Information Technology Spec 4) Instructional/Classroom Support Technician 4 (Instruct/Clsrm Support Tech 4) Library/Archives Paraprofessional 4 Library/Archives Paraprofessional 5 Library/Archives Paraprofessional 6 Office Support Supervisor 1 Office Support Supervisor 2 Parking Supervisor 1 Procurement and Supply Specialist 4 Program Manager A Program Manager B Program Support Supervisor 1 Program Support Supervisor 2 Research Technologist Supervisor (Research Technologist Sup) Secretary Supervisor Speech Pathology/Audiology Specialist 3 (Speech Path/Audio Spec 3) Sports Equipment Manager 2 PROFESSIONAL AND TECHNICAL EMPLOYEES BARGAINING UNIT: JOB TITLE Architect 2 Biomedical Electronics Technician Lead (Biomedical Electronics Tech Ld) Budget Analyst 3 Budget Analyst 4 Commerce Specialist 3 Communication Consultant 2 Communication Consultant 3 Construction Project Coordinator 2 Construction Project Coordinator 3 Early Childhood Program Specialist 2 (Early Childhood Program Spec 2) Early Childhood Program Specialist 3 (Early Childhood Program Spec 3) Engineering Technician 2 (Engineering Tech 2) Engineering Technician Lead Facilities Engineer 2 Facilities Engineer 3 Facilities Planner 1
JOB TITLE. Customer Care Representative I POSITION SUMMARY: This position provides exceptional customer service utilizing the telephone; responding to the questions and concerns of Citizens policyholders, insurance agents and mortgage companies. ESSENTIAL FUNCTIONS: • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies • Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies • Utilize multiple processing systems and maintains a working knowledge of the Manual of Rates, Rules and Procedures; this may include, but is not necessarily limited to, questions concerning insurance eligibility, submission status, rating, premiums, cancellations and/or reinstatements • Perform specialized functions and projects in accordance with Citizens rules and regulations • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed • Take ownership of each call, handling it until resolution is reached, which includes follow- up, as necessary to ensure that the actions promised to the caller are completed • Process underwriting endorsements and/or changes within approved authority level and perform transactions according to latest Citizens standards, manual rates, guidelines and procedures • Gather, organize and forward information to other areas for handling or consideration • Assist in other areas of the production unit as needed REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Excellent telephone and verbal communications skills • Working knowledge of Property/Casualty Insurance operations and policy elements • Ability to obtain, organize and present information and ability to handle multiple tasks as assigned • Working knowledge of production systems REQUIRED EDUCATION AND EXPERIENCE: • Two years of education at an accredited college or university OR two years customer service related experience OR a combination of college education and customer service related experience equivalent to two years of college AND • One or more years of customer service experience PREFERRED QUALIFICATIONS: • 220, 440, 520/620 License • Bi-lingual in Spanish and English • Knowledge of Property/ Casualty Insurance operations and common policy elements • Call center experience • Knowledge of ClaimCenter or other systems used at Citizens Note: This Citizens Property Insurance Corporation Position Description, which may be updated fro...
JOB TITLE. See Clause 1.
JOB TITLE. School Bus Driver
JOB TITLE. School Bus Mechanic
JOB TITLE. Tier II Underwriting Representative POSITION SUMMARY: This position handles complex telephone calls from Citizens policyholders and insurance agents. Requirements include the ability to review and evaluate applications for property insurance for acceptability and pricing decisions utilizing various underwriting tools and resources in accordance with Citizens’ underwriting guidelines and standards. This position requires the successful completion of Citizens’ Underwriting Trainee Program. ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED. • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies • Review & underwrite basic to moderately complex Property & Casualty policy applications, renewals, restrictions and cancellations to determine risk acceptability, pricing and coverage within underwriting authority and Citizens underwriting guidelines and standards. • Contact agent or another individual to obtain additional required information needed to underwrite the risk. • Initiate appropriate action to issue, cancel, non-renew or modify policy or coverage’s consistent with statutory requirements. • Review field inspection reports, such as replacement cost estimates, wind mitigation forms and other supporting documents and make appropriate underwriting decision on the risk. • Provide basic to intermediate level technical advice and support to agents regarding Citizens’ policies, coverages, guidelines and procedures.
JOB TITLE. Principal Accountant
JOB TITLE. 5. The title of your job is . Remuneration
