Customer Service Policy Sample Clauses

Customer Service Policy. Xxxx Business is dedicated to resolving all Network Service problems and interruptions as quickly as possible. Our Network Operations Center (NOC) is comprised of experienced, technical customer service agents that have significant industry knowledge, with vital experience successfully handling crisis situations. All system events are logged on problem notification (via alarm or customer call), with the NOC working to determine the problem source, and to dispatch personnel as required. To provide the fastest response to your Service Issue, please follow the procedures outlined below: Please enter a trouble ticket in our online ticketing system by logging in to your Xxxx Customer Dashboard at xxx.xxxxxxxxxxxx.xxx . If you are unable to open a trouble ticket, please contact our Network Operations Center at 000-000-0000 and provide the representative with your
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Customer Service Policy. 13.2.1 The Operator shall develop a Customer Service Policy and shall submit its Customer Service Policy to the Authority for the Authority’s approval. The Customer Service Policy shall include but not be limited to the matters set out in sections 13.3 to 13.12 of this Schedule. The Customer Service Policy shall set out the service levels that the Operator intends to achieve in relation to the matters set out in sections 13.3 to 13.12 of this Schedule. The Authority shall provide the Operator with such comments and amendments as it requires in respect of the Customer Service Policy within 20 Business Days of receipt from the Operator.
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Customer Service Policy. Xxxx Business is dedicated to resolving all Network Service problems and interruptions as quickly as possible. Our Network Operations Center (NOC) is comprised of experienced, technical customer service agents that have significant industry knowledge, with vital experience successfully handling crisis situations. All system events are logged on problem notification (via alarm or customer call), with the NOC working to determine the problem source, and to dispatch personnel as required. To provide the fastest response to your Service Issue, please follow the procedures outlined below:
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Customer Service Policy. The employees of the Town of Rocky Hill are committed to provide responsive, consistent, efficient and accurate services to the citizens of our community. Through our work environment quality service will be delivered through a caring environment that delivers services with respect for the needs and the diversity of all members of the Rocky Hill community. It is the Town’s belief that this standard of service promotes all that is positive about our Town and includes in the term “customer” all residents, taxpayers, co-workers and general public who utilize the Town’s facilities. In order to best achieve this commitment to provide a wide range of quality service from diverse departments, the Town supports the philosophy of public service that is embodied in the following statements:  We care about our community and its people.  We believe in provided customer service that meets the diversity of our community and provides services to all customers in a fair and equitable manner.  We will support the policies established by our local elected and appointed officials.  We will seek to identify creative and innovative approaches to serve our customers.  We believe in meeting our customer’s needs by providing friendly, courteous and efficient service.  We will strive to make decisions with input from those most likely to be affected.  We will consider the knowledge and perspective of our customers and respond to their ideas and concerns.  We affirm that all officials and employees have the responsibility of meeting a high standard of excellence within the parameters of their particular job in order to ensure quality services from the Town of Rocky Hill.
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Customer Service Policy. If for any reason VoiceMailTel is unable to provide the service described, clients will be notified via email.
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Customer Service Policy. FSI has a customer service policy setting out the level of service that its customers can expect. The policy is displayed prominently on FSI’s website. Details of the customer service that FSI’s main customer, An Garda Síochána, can expect are set out in a Service Level Agreement which is agreed annually with An Garda Síochána. FSI operates a complaints policy as part of its obligations under accreditation to ISO 17025 standard. Complaints from customers are forwarded to the relevant Director and to the Quality Manager, who investigates each complaint, prepares a report, and issues a response to the complainant which addresses the issues raised. Complaints are reviewed at the Quarterly Management Review.
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Customer Service Policy 
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Related to Customer Service Policy

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products.

  • Provider Services The Contractor’s system shall collect, process, and maintain current and historical data on program providers. This information shall be accessible to all parts of the MCMIS for editing and reporting.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Grievance Policy (a) The BOARD recognizes that in the interest of effective personnel management, a procedure is necessary whereby its employees can be assured of a prompt, impartial and fair hearing on their grievances. Such procedure shall be available to all employees and no reprisals, of any kind, shall be taken against any employee initiating or participating in the grievance procedure.

  • Service Descriptions Available services for Transitional and Enhanced Supervision Services a. One (1) one-to-one meeting with the Contractor per week for case management services.

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