Service Issue definition
Service Issue means a service resource is not performing as expected however is not deemed to be unavailable.
Service Issue means a ticket opened with Lexmark’s technical support center to restore functionality (excluding Consumables) with a Managed output Device at a Customer Location.
Service Issue means an Incident which does not constitute an Error or change to the Interface Specification but which will or may adversely affect the quality or efficient functioning of the Services;
Examples of Service Issue in a sentence
For Service Issue Service Level Standard credit purposes, the MRC will be defined as the average of the MRCs for each of the two impacted Customer Connections.
If the RTD Service Level Standard is not met, it is a Service Issue.
If, after thirty (30) calendar days of opening the Trouble Ticket, the DDR Service Level Standard issue is not corrected, but has been agreed to as a Service Issue, Customer may qualify for credits.
Consequently, two Customer connections will be impacted by each Service Issue.
If the Ethernet Switched E-LAN service does not meet the Frame Jitter SLA, the matter is considered a Service Issue.
More Definitions of Service Issue
Service Issue is a Customer inquiry regarding the functionality or use of the Licensed Product. Customer agrees that Black Duck’s Support obligations concerning the Licensed Product’s use with third party products, including compilers, operating systems and other Licensed Product, shall be limited to those items set forth in the Documentation. Service Issues are assigned a classification at the time of Customer’s initial contact with Black Duck, and are classified according to the severity levels set forth below. Black Duck will initially respond in accordance with the response times applicable to Service Issues reported by telephone or e-mail during Black Duck’s regular service hours for the applicable region as set forth below. Failure to contact Customer within the response time period because Customer is unavailable (e.g., phone busy, no answer, in a meeting, or out of the office) does not constitute Black Duck’s noncompliance with the response commitment. Customer shall cooperate with Black Duck to provide reproducible results for any errors reported. Black Duck’s ability to provide Support will depend, in some cases, on the ability of Customer’s representatives to provide accurate and detailed information and to aid Black Duck in handling a Service Issue. Customer shall provide Black Duck with reasonable access to Customer systems, premises and staff as needed to provide Support. Black Duck will provide Support for each Release for at least eighteen (18) months after the subsequent Release is first made commercially available. After such period, Black Duck will provide Support, as needed, to Customer to update its use of the Licensed Product to the latest Release of the Licensed Product. Severity P1—Critical Business Impact: Licensed Product is not functioning or is stopped or severely impacted so that Customer cannot reasonably continue use of Licensed Product and no Workaround is available. One business day Once the Service Issue is verified, Black Duck will engage development staff during Black Duck’s business hours (but in no event later than 12 hours after the Service Issue is verified) until a Workaround is achieved. Severity P2—Major Business Impact: Licensed Product is functioning inconsistently causing significantly impaired Customer usage and productivity, such as periodic work stoppages and feature crashes. One business day Once the Service Issue is verified, Black Duck will engage development staff during Black Duck’s business hours (but in no event la...
Service Issue means an Incident which does not constitute an Error or Change to the Statement of Requirements, but which will or may adversely affect the quality or efficient functioning of the LCHS Assets, Service Systems and/or the Services (or any parts thereof);
Service Issue is a Customer inquiry regarding the functionality or use of the Licensed Product. Customer agrees that ▇▇▇▇▇’ Support obligations concerning the Licensed Product’s use with third party products and other Licensed Product, shall be limited to those items set forth in the Documentation. Service Issues shall be classified by ▇▇▇▇▇ at the time of Customer’s initial contact with ▇▇▇▇▇, as provided below: Critical Business Impact: Licensed Product is not functioning or is stopped or severely impacted so that Customer cannot reasonably continue use of Licensed Product and no Workaround is available.
Service Issue means an Incident which does not constitute an Error or change to the Specification but which will or may adversely affect the quality or efficient functioning of the Service Systems, the Services and/or Evidential Integrity;
Service Issue means any of: (i) unscheduled unavailability of Workhorse; or (ii) a material deviation of the behaviour of Workhorse from the expected behaviour described in the Statement of Standard Service Level and/or the Customer Functional Requirements;
Service Issue means any of: (i) unscheduled unavailability of Workhorse; or (ii) a material deviation of the behaviour of Workhorse from the expected behaviour described in the Documentation and/or the Scope of Works;
Service Issue means any of: (i) unscheduled unavailability of Workhorse; or (ii) a material deviation of the behaviour of Workhorse from its normal functionality for Trial Users;