Customer Complaints and Inquiries Sample Clauses

Customer Complaints and Inquiries. The Parties intend that customer complaints and inquiries shall be initially received by Roche, which shall log the complaint or inquiry [ * ] whether a response [ * ] is most appropriate, depending upon whether the complaint or inquiry relates to [ * ], all in accordance with [ * ] to [ * ] by [ * ] set forth in the Commercialization Plan. Aspreva shall be responsible for responding to complaints and inquiries relating primarily to the Aspreva Commercialization Activities and Roche shall be responsible for responding to all other complaints and inquiries; provided, however, that Roche shall in any event inform Aspreva of any complaint or inquiry (or issues related thereto) that would materially effect Aspreva's rights or obligations under this Agreement.
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Customer Complaints and Inquiries. Eyetech or Gilead, as the case may be, shall give the other party written notice within forty-eight (48) hours of initial receipt of any information it receives regarding the safety of the Product, including any confirmed or unconfirmed information on adverse events possibly associated with the use of the Product; provided that Eyetech's obligation to provide Gilead with such notices shall be limited to information received by Eyetech that Eyetech determines relates to, or is reasonably likely to relate to, the Specifications or Gilead's Manufacturing activities under this Agreement. Eyetech or Gilead, as the case may be, shall notify the other party of any complaint or investigation relating to the Product promptly upon receipt; provided, that, all complaints concerning suspected or actual Product tampering, contamination or mix-up (e.g., wrong ingredients) shall be delivered within twenty-four (24) hours of receipt. Gilead shall provide all assistance reasonably requested by Eyetech in investigating customer complaints regarding the Product (including testing of the Product in accordance with Eyetech's specifications) that, in Eyetech's reasonable opinion, caused by the Manufacturing of such Product. Such testing shall be at Eyetech's expense unless it is finally determined pursuant to Section 5.10 that such Product did not comply with the Product Warranty. Eyetech shall be responsible for responding to all customers' inquiries and/or complaints relating to the Product and the recordkeeping relating thereto. Gilead and Eyetech shall also comply with the requirements set forth in the Quality Agreement relating to the investigation of customer complaints. Eyetech and Gilead shall each provide the other with copies of any annual reports relating to the Product that it is required to submit to the FDA; provided that each party shall be entitled to redact from such copies confidential information that is not reasonably related to the other party's ongoing performance of its activities with respect to the Product.
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Customer Complaints and Inquiries. LFB Biotech shall be responsible for receiving and addressing all customer complaints and inquiries regarding Products in the European Territory. GTC shall be responsible for receiving and addressing all customer complaints and inquiries regarding Products in the North American Territory. The JSC shall determine, on a country-by-country or region-by-region basis, which Operating Party shall be responsible for receiving and addressing customer complaints and inquiries regarding Products in the Co-Exclusive Territory. Following receipt of any customer complaint or inquiry, the responsible Operating Party shall log the complaint or inquiry and determine the appropriate response, in accordance with applicable laws and regulations and the procedures established by the JSC and set forth in the applicable Commercialization Plan; provided, that the Operating Party responsible for addressing any complaint or inquiry shall promptly notify the other Parties after receiving any material complaint or inquiry and shall consult with the other Operating Party prior to taking any action in response thereto that would materially affect the other Party’s rights or obligations under this Agreement.
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Customer Complaints and Inquiries a) Safety Related Complaints: COMPANY shall give PFIZER written notice within four (4) Business Days of initial receipt of any information it receives regarding the safety of the Product(s), including any confirmed or unconfirmed information on adverse events possibly associated with the use of the Product(s). COMPANY shall notify PFIZER of any complaint or investigation relating to the Product(s) promptly upon receipt by COMPANY; provided, that, all complaints concerning suspected or actual Product(s) tampering, contamination or mix-up (e.g., wrong ingredients) shall be delivered to PFIZER within one (1) Business Day of receipt. COMPANY shall provide all assistance requested by PFIZER in investigating customer complaints regarding the Product(s) (including testing of the Product(s) in accordance with PFIZER’s specifications at COMPANY’s expense) that, in PFIZER’s reasonable opinion, are related to or arise from the manufacturing of such Product(s). PFIZER shall be responsible for responding to all customers’ complaints relating to the Product(s) and the record keeping relating thereto. COMPANY and PFIZER shall also comply with the requirements set forth in the Quality Agreement relating to the investigation of customer complaints.
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Customer Complaints and Inquiries. Company shall provide all assistance reasonably requested by Rxxx’x in investigating customer and consumer complaints regarding any Product. Company shall be responsible for responding to all material customers’ and consumers’ inquiries and/or complaints relating to the Products and the recordkeeping relating thereto.
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Customer Complaints and Inquiries. A. Under Normal Operating Conditions, the Franchisee shall investigate Subscriber complaints referred by the LFA within five (5) business days. The Franchisee shall notify the LFA of those matters that necessitate an excess of five (5) business days to resolve, but those matters must be resolved within fifteen (15) days of the initial complaint. The LFA may require reasonable documentation to be provided by the Franchisee to substantiate the request for additional time to resolve the problem. For purposes of this Section, "resolve" means that the Franchisee shall perform those actions, which, in the normal course of business, are necessary to investigate the Customer's complaint and advise the Customer of the results of that investigation.
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Related to Customer Complaints and Inquiries

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities.

  • Inquiries Respond to telephonic, mail, and in-person inquiries from Institutions, Account holders, or their representatives requesting information regarding matters such as shareholder account or transaction status, net asset value ("NAV") of Series shares, Series performance, Series services, plans and options, Series investment policies, Series portfolio holdings, and Series distributions and taxation thereof;

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • COMPLAINTS AND APPEALS As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. WHEN YOU HAVE IDEAS We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. WHEN YOU HAVE QUESTIONS Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • COMPLAINTS AND GRIEVANCES 22.01 It is the mutual desire of the parties to this Agreement that reasonable and legitimate complaints and grievances of employees shall be dealt with as quickly as possible.

  • Submitting Loop Makeup Service Inquiries 2.9.2.1 C.M. may obtain LMU information by submitting a mechanized LMU query or a Manual LMUSI. Mechanized LMUs should be submitted through BellSouth's OSS interfaces. After obtaining the Loop information from the mechanized LMU process, if C.M. needs further Loop information in order to determine Loop service capability, C.M. may initiate a separate Manual Service Inquiry for a separate nonrecurring charge as set forth in Exhibit A of this Attachment.

  • Complaints Investigation ‌ An employee who complains of harassment under the provisions of the Human Rights Code of British Columbia may refer the complaint to either one or other of the following processes:

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