Complaint Handling Procedures. Subrecipient shall comply with grievance procedures, as defined by the program’s funding stream. Subrecipient shall advise participants of their right to file complaints and of the procedures for resolution of complaints. Subrecipient shall follow program’s procedures for handling complaints which is available from the County’s Project Manager for alleging a violation of regulations, grants or other agreements. Any decision of the County, the State or the Federal government relating to the complaint shall be binding on Subrecipient.
Complaint Handling Procedures. CONTRACTOR shall comply with the "Complaint Handling Procedures” under the Act, a copy of which is available from the CONTRACT ADMINISTRATOR. CONTRACTOR shall advise participants of their right to file complaints under the Act and of the procedures for resolution of any complaints. CONTRACTOR shall follow COUNTY’s procedures for handling complaints which is available from the CONTRACT ADMINISTRATOR alleging a violation of the Act, regulations, grants or other agreements under the Act, and any decision of the COUNTY, the State or the Federal government relating to the complaint shall be binding on and shall be followed by CONTRACTOR.
Complaint Handling Procedures. At CAM, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and MFDA approved brochure describing other options for you to pursue your complaint. We review all complaints fairly, taking into account all relevant documents and statements obtained from you, our records and any other relevant sources. Once our review is complete, we will provide our response, which will be in writing if your complaint was in writing. We endeavour to provide our response within 90 days of receiving your complaint, along with a summary of the results of our investigation, an explanation of our decision and other options if you are not satisfied with our response. If we cannot provide our response within 90 days, we will inform you of the delay, explain why our decision is delayed and advise when you can expect to receive our response. We will also respond to communications you send us after the date of our response to the extent necessary to implement a resolution or to address any new issues or information you provide. If you are a Québec resident, you may consider the free mediation service offered by the Autorité Des Marchés Financiers. XXX has a Designated Complaints Officer who oversees our complaint handling process. If you have a complaint about our services or a product, you may contact us at: Credential Asset Management Inc. Attention: Complaints Officer 000 - 0000 Xxxx Xxxxxxx Xxxxxx Xxxxxxxxx, XX X0X 0X0 Telephone: 0.000.000.0000 Email: xxxxxxxxxxxxxx@xxxxx.xx
Complaint Handling Procedures. We process many customer account transactions each day and we try very hard to ensure that your business is handled in an efficient and courteous manner. We have set up procedures for customers that wish to bring a concern to our attention and encourage you to follow the complaint procedures outlined below. The following are the Amex Bank of Canada - Complaint Handling Procedures not related to the Code of Conduct for the Credit and Debit Card Industry. If your complaint is related to the Code of Conduct those procedures are detailed separately below. We strive to provide the world’s best customer experience every day and try very hard to ensure that your business is handled in an efficient and courteous manner. If, however, we have not met your expectations and you have a complaint that you wish to bring to our attention, we encourage you to follow the procedures outlined here to help us address your concern. Step One: We can help, tell us about your concern If you have a complaint, please contact our Amex Bank of Canada Merchant Services Staff at 0.000.000.0000. • 0.000.000.0000 (TTY) Step Two: Elevate your concern If your concern is not resolved to your satisfaction by our Merchant Services Staff you should write to our Manager of Customer Care Support at the address that follows. Please see the Timelines section. Amex Bank of Canada P.O. Box 3204, Station “F” Xxxxxxx, Xxxxxxx X0X 0X0 Attention: Manager Customer Care Support Step Three: Contact the Amex Bank of Canada Chief Complaints Officer If the issue remains unresolved, you may contact the internal Amex Bank of Canada Chief Complaints Officer at the contact information below. Please see the Timelines section. Amex Bank of Canada P.O. Box 3204, Station “F” Xxxxxxx, Xxxxxxx X0X 0X0 Attention: Amex Bank of Canada Chief Complaints Officer • 1.888.301.5312 (toll-free) • 437.836.7400 (outside Canada/U.S., please call collect) • 0.000.000.0000 (TTY) • 0.000.000.0000 (fax) • 0.000.000.0000 (fax outside Canada/U.S.) Timelines: We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined, we may forward your concern to the appropriate complaint handling level for investigation and response. Once your complaint reaches Step Two we will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days. In the event that we are unable to respond within that t...
Complaint Handling Procedures. At Credential Securities, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and IIROC approved brochures describing other options for you to pursue your complaint. The IIROC brochures “
Complaint Handling Procedures. BOCC is committed to providing high quality service to our clients. If you are not satisfied and have a complaint relating to our services and/or charges, you can follow procedures disclosed in Disclosure Documentation.
Complaint Handling Procedures. SUBRECIPIENT shall comply with the “Complaint Handling Procedures”, a copy of which is available from the PROJECT MANAGER. SUBRECIPIENT shall advise participants of their right to file complaints and of the procedures for resolution of any complaints. SUBRECIPIENT shall follow the COUNTY’S procedures for handling complaints which is available from the COUNTY’S PROJECT MANAGER for alleging a violation of regulations, grants or other agreements. Any decision of the COUNTY, the State or the federal government relating to the complaint shall be binding on SUBRECIPIENT.
Complaint Handling Procedures. At Aviso Wealth, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and XXXX approved brochures describing other options for you to pursue your complaint. The XXXX brochures “
Complaint Handling Procedures. Each Party shall notify the other in writing within five business days, or earlier if required by applicable law or regulation, following receipt of notice of a complaint (including an actual or potential adverse event) regarding a Biologic Implant, whether distributed by Spine-Tech or another distributor, including copies of any documentation received in connection with the complaint. Tutogen shall be responsible for investigating, monitoring, reporting and resolving all complaints from surgeons, hospitals and patients related to a Biologic Implant, including the preparation and filing of any Medical Device reports or other adverse event report with appropriate regulatory agencies. Within 30 days, or in the case of (iii) below, within 5 days, following Spine-Tech’s request, Tutogen shall provide Spine-Tech (i) with a report listing all complaints related to specified Biologic Implants for a specified period, or (ii) with a report describing the resolution or current status of a specific complaint, or (iii) with specific tissue donor information, subject to Tutogen’s compliance with its obligations relating to donor confidentiality. Spine-Tech shall provide reasonable assistance and cooperation to Tutogen in the handling of complaints.
Complaint Handling Procedures. 5 CONTRACTOR shall comply with the "Complaint Handling Procedures”, a copy of which is available 6 from the COORDINATOR. CONTRACTOR shall advise participants of their right to file complaints and of 7 the procedures for resolution of any complaints. CONTRACTOR shall follow COUNTY’s procedures for 8 handling complaints which is available from the COORDINATOR for alleging a violation of regulations, 9 grants or other agreements. Any decision of the COUNTY, the State or the Federal government relating to 10 the complaint shall be binding on CONTRACTOR.
