AMEX BANK OF CANADA - COMPLAINT HANDLING PROCEDURES Sample Clauses

AMEX BANK OF CANADA - COMPLAINT HANDLING PROCEDURES. We strive to be the world’s most respected service brand and try very hard to ensure that your business is handled in an efficient and courteous manner. If, however, we have not met your expectations and you have a complaint that you wish to bring to our attention, we encourage you to follow the procedures outlined here to help us address your concern. Step One: We can help, tell us about your concern If you have a complaint, please contact one of our Customer Care Professionals at the telephone number shown at the end of this booklet. You may also write to us at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Manager of Customer Service. Step Two: Elevate your concern If your concern is not resolved to your satisfaction by Customer Service, you should write to us at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Manager of Customer Care Support. Please see the “Timelines” section below.
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AMEX BANK OF CANADA - COMPLAINT HANDLING PROCEDURES. At Amex Bank of Canada, we strive to provide the world’s best customer experience every day; our goal is to ensure that our products and services are relevant and meet the needs of our customers. If you have a complaint, contact us and we will address your complaint promptly, minimizing unnecessary delays to the best of our ability. We believe that complaints are best resolved when communication is clear, and we are committed to keeping you updated on our progress throughout this process. We will make every effort to resolve your complaint at first point of contact; however, if we have not done so within 14 days, following the date on which we first received your complaint, we will automatically escalate it to our Complaint Resolution Team on your behalf. If your complaint requires more than 56 days to resolve or close, we will advise you of your right to escalate the complaint to our external complaints body, the Ombudsman for Banking Services and Investments, and how long the investigation may take, should you decide to leave your complaint with us. Our Complaint Handling Procedures are outlined in detail below. Begin by telling us about your complaint Our Customer Service Professionals are at your service; they will open a complaint case which will begin the work required to bring your complaint to closure. You will receive an acknowledgement notice including a copy of these complaint handling procedures for your reference. You can contact our Customer Service Professionals as follows: Amex Bank of Canada | Customer Service Professionals Phone: Call the number on the back of your Card or refer to the telephone number shown at the end of this booklet. Online: Amex CA mobile app Visit xxxx.xx/xxxxxxxxxx for availability Mail: Refer to the mailing address shown at the end of this booklet. Please make sure to address your letter to Attn: Customer Service – Complaints. Escalating your complaint to the Amex Bank of Canada Complaint Resolution Team (“CRT”) If your complaint is not closed or resolved within 14 days, following the date on which the complaint was first received, your complaint will automatically be escalated to our CRT. Alternatively, you may request that we escalate your complaint sooner (please use the contact options above, and if you’re mailing a letter to us, please address it to the attention of the Amex Bank of Canada Complaint Resolution Team). We will inform you of the escalation and a representative from the CRT will contact you. They m...
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AMEX BANK OF CANADA - COMPLAINT HANDLING PROCEDURES. We strive to be the world’s most respected service brand and try very hard to ensure that your business is handled in an efficient and courteous manner. If, however, we have not met your expectations and you have a complaint that you wish to bring to our attention, we encourage you to follow the procedures outlined here to help us address your concern. Step One: We can help, tell us about your concern If you have a complaint, please contact one of our Customer Care Professionals at the telephone number shown at the end of this booklet. You may also write to us at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Manager of Customer Service. Step Two: Elevate your concern If your concern is not resolved to your satisfaction by Customer Service, you should write to us at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Manager of Customer Care Support. Please see the “Timelines” section below. Step Three: Contact the Amex Bank of Canada Chief Complaints Officer If the issue remains unresolved, you may contact the internal Amex Bank of Canada Chief Complaints Officer. Toll-free Telephone: 0-000-000-0000 Local: 000-000-0000 (call collect) Toll-free Fax: 0-000-000-0000 Local: 000-000-0000 TTY: 0-000-000-0000 Website: xxx.xxxxxxxxxxxxxxx.xx/xxxxxxxxxx You may also write to the Chief Complaints Officer at the address shown at the end of this booklet. Please make sure to address your letter to the attention of the Amex Bank of Canada Chief Complaints Officer. Please see the “Timelines” section below.
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Related to AMEX BANK OF CANADA - COMPLAINT HANDLING PROCEDURES

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