Service Level Management definition

Service Level Management or "SLM" has the meaning given in Part Q of this Schedule 1;
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Service Level Management or "SLM" means the process responsible for negotiating achievable service level agreements and ensuring that these are met. It is responsible for ensuring that all IT service management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Service level management monitors and reports on service levels, holds regular service reviews with customers, and identifies required improvements;
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Service Level Management means the processes and procedures relating to the development, maintenance, monitoring, review and reporting of the performance of the Services using data, metrics, service quality and key performance indicators (KPI) against defined Service Levels.
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Examples of Service Level Management in a sentence

  • The UMMSM Regional Campus offices will assist the new residents in applying for state licensure, DEA registration and to meet all other requirements for employment.

  • Service Level Management, Service Portfolio Management, Service Asset and Configuration ManagementD.

  • Service Level Management will be one of the crucial functions of Network Operations Center.

  • With Incident Management - Service Restoration, Customer also will receive (a) Availability Management, (b) Configuration Management, (c) Service Level Management, (d) Change Management and (e) Release Management, all as described more fully below.

  • G.8 Service Level ManagementThis section defines the approach to Service Level Management to be used under the contract.

  • The CONTRACTOR shall ensure that its service delivery processes include: Service Level Management; ICT Financial Management; Capacity Management; Availability Management; ICT Service Continuity Management; and Security Management.

  • SLAs and credits are defined in Section G.8 Service Level Management.

  • SI’s must propose a full-fledged Service Level Management Solution that allows for tracking of various service level performances of IT Infrastructure and vendor performance.

  • REPORTING TOOLS  Digital MSI Service Management system  Digital MSI Service Level Management Reporting system RAW DATA STORAGE (ARCHIVES) Data used to calculate the SLA results for reporting will be stored in the Digital MSI Service Level Management Reporting system, which will be accessible to authorized users via inherent report drill-down functionality for a rolling 13 months.

  • SI’s must propose a full fledge Service Level Management System that helps define, document, monitor, measure, report, and review the level of IT Services.


More Definitions of Service Level Management

Service Level Management means the processes associated with the identification, definition and documentation of Service Levels and implementation and management of the Services to the Service Levels;
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Service Level Management or “SLM” means the process of monitoring and reporting on CONTRACTOR performance against KPIs and Service Levels;
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Service Level Management means the process by which traffic of data is managed in order to meet predefined levels of service.
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Related to Service Level Management

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Project Management The individuals appointed by each Party cf. clause 4.1 in the Agreement.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Project Management Plan means the management plan that (i) sets out a high level workplan to describe the manner in which the Design-Builder will manage the Project, including to address related matters such as traffic management and communications, and (ii) is prepared by or for the Design-Builder and submitted to the Owner;

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • PJM Management means the officers, executives, supervisors and employee managers of PJM. PJM Manuals:

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Supply Chain Management All aspects of supply chain management, from the initial sourcing phase through customer delivery (e.g., procurement, sourcing management, inventory management, catalog management, ordering/purchasing, invoice tracking, storefront/shopping cart, warehouse management, returns management, logistics/transportation).

  • Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;

  • Environmental and Social Management Framework or “ESMF” means the framework disclosed in country on September 13, 2010 and at the Association’s Infoshop on September 14, 2010, in form and substance satisfactory to the Association, setting out modalities to be followed in assessing the potential adverse environmental and social impact associated with activities to be implemented under the Project, and the measures to be taken to offset, reduce, or mitigate such adverse impact.

  • Procurement Management means the Director of Lee County’s Procurement Management Department or designee.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Show Management means Questex Expositions, Questex LLC, its co-sponsors and their respective agents, employees and affiliates; (d) “Hall Manage- ment” means the owner or manager of the facility in which the Show is conducted, and its employees and agents; and (e) “Hall” means the facility in which the Show is conducted.

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • Educational Services means educational training provided to Entitled Students at a School;

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.