Service Level Agreements or SLAs definition

Service Level Agreements or SLAs. As defined in Section 2.7(a) of this Agreement.
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Service Level Agreements or SLAs. As defined in Section 2.7(a) of this Addendum. Servicing: Subject to Applicable Requirements, the servicing functions for the Mortgage Loans under the applicable Servicing Agreement and this Addendum, including, without limitation, the usual servicing operational functions of providing customer statements, accepting and applying customer payments, calculating, holding and applying escrowed amounts, providing customer service, collecting defaulted accounts, performing loss mitigation and any other obligations of the Seller under the applicable Servicing Agreements and performing portfolio defense services in accordance with the provisions contained in Exhibit B.
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Service Level Agreements or SLAs means the levels of performance for the Services, if applicable, as set out in the applicable Order.
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Examples of Service Level Agreements or SLAs in a sentence

  • Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delivery.

  • Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delive ry.

  • Service Level Agreements (or SLAs) define availability, performance and other requirements of LightEdge in providing the Service(s).

  • Service Level Agreements or SLAs. See definition in Section 7 below.

  • Service Level Agreement(s) or SLA(s): the Supplier’s service level agreement(s) relevant to the Services, details of which are available at xxxx://xxx.xxxxxxxxx.xxx/sla.

  • Service Level Agreements, or SLAs, represent performance standards that a help desk (in this instance) would strive to achieve.

  • To govern these arrangements, Service Level Agreements, or SLAs, act as a contract between the Service Provider and customer to align expectations about the services provided and the costs.

  • Service Level Agreements, or SLAs, commonly and rightfully form part of service contracts.

  • Technical Requirements in AgreementsTo facilitate roaming, particularly roaming with preferential treatment, agreements (e.g. Service Level Agreements or SLAs) may need to be negotiated between public safety agencies and commercial operators.

  • These expectations may be reflected in contract terms (e.g., in Service Level Agreements or SLAs, which may define minimum performance, penalties, or other remedies) and market norms.


More Definitions of Service Level Agreements or SLAs

Service Level Agreements or SLAs means specific levels of performance agreed to be provided by CNC to either SBC customers, SBC or both for the performance of CNC Products or Services where a credit may attach for failure to meet performance levels.
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Service Level Agreements or SLAs means specified levels of service that Z-Tel is responsible to provide in relation to Local Wholesale Services, Z-Node Services and OSS Services. SHORT TERM DEFERRED REVENUE means revenues offset to future periods for revenue recognition purposes that are included in current liabilities. SLAMMING means a change of provider of Telecommunications Service without obtaining a subscriber's authorization and verification under 47 C.F.R. Part 64.
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Related to Service Level Agreements or SLAs

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Level Credit is defined in Section 8.

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • Service Order or “Contract” or “Agreement” shall mean the Service Order / Agreement and all attached exhibits and documents referred to therein and all terms and conditions thereof together with any subsequent modifications thereto;

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue. New Service Request:

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;

  • Service User means the person directly receiving the Services provided by the Provider as specified in the Service Specifications and includes their Carer and Legal Guardian where appropriate Service Quality Performance Report means a report as described in Appendix J (Service Quality Performance Report)

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Customer Usage Data means the Telecommunications Service usage data of CLEC’s Customer, measured in minutes, sub-minute increments, message units or otherwise, that is recorded by CenturyLink AMA equipment and forwarded to CLEC.