System Support Services. The Vendor will provide the specified support services for the operation, maintenance and repair of the System and all Products to the extent set forth herein below and at the Annual Release Maintenance Fees.
System Support Services. A. Either party may terminate this Agreement, in whole or in part, and without need for cause, by giving 30 day written notice stating the extent and effective date of termination.
System Support Services. During the term of the License, the provisions of this article apply;
System Support Services a. Vendor shall provide the following System Support Services: • Monitoring of all Machines and Third Party Software on a daily basis for potential problems. • Providing timely response to problems and questions reported by Customer. • Performing ongoing capacity planning and performance monitoring activities. • Making recommendations for short term and long term improved system performance. • Trouble Shooting and implementing solutions to Third Party Software problems. • Coordinating problem diagnosis and providing correction in the event application problems or Viruses occur, at Customer’s expense if such Virus was introduced into its systems, intentionally or not, by Vendor or any of its employees or subcontractors. • Performing RACF security administration for TSO sign on and other administrations consistent with those performed prior to the Effective Date. • Performing disaster recovery transition procedures set forth in Exhibit 11. • Performing system database administration function.
System Support Services. The Vendor will provide the specified ----------------------- System support services for the operation, maintenance and/or repair of the System and all Products to the extent set forth herein below and at the prices set forth on Schedule 3.
System Support Services. Vendor will provide to the City the System Support Services as set forth in this Exhibit to support Vendors System. System Support Services shall include, at a minimum, all necessary services for Vendor to maintain complete System Functionality as set for in the Contract and the Specifications. System Support Services shall also include any and all patches, enhancements, updates, upgrades and new versions of the System Software that Vendor makes generally commercially available upon such media or for download as the City may reasonably specify. Any such patches, enhancements, updates, upgrades and new versions will be covered by the Support Services set forth in this Exhibit. Vendor shall also provide Support Services to answer operational and troubleshooting issues and provide the applicable issue resolution. If the City does not order support for the System initially, the City may order support services at a later date at a rate as agreed upon by the City and Vendor.
System Support Services. 6.1. We will provide the support services to you as outlined in Schedule 1 (“Support Services Terms”), using all reasonable efforts to do so in accordance with the service levels set out therein.
System Support Services. Contractor shall provide all support services and software engineering services necessary to maintain the AVLS operating within Accepted System Standards. Contractor shall provide the following System Support Services:
System Support Services a. Vendor shall provide the following System Support Services: • Monitoring of all Machines and Third Party Software on a daily basis for potential problems. • Providing timely response to problems and questions reported by Customer. • Performing ongoing capacity planning and performance monitoring activities. • Making recommendations for short term and long term improved system performance. • Trouble Shooting and implementing solutions to Third Party Software problems. • Coordinating problem diagnosis and providing correction in the event application problems or Viruses occur, at Customer’s expense if such Virus was introduced into its systems, intentionally or not, by Vendor or any of its employees or subcontractors. • Performing RACF security administration for TSO sign on and other administrations consistent with those performed prior to the Effective Date. • Performing disaster recovery transition procedures set forth in Exhibit 11. • Performing system database administration function. • Maintaining teleconferencing and videoconferencing equipment of Customer.
System Support Services. In addition to the foregoing, at no charge to the State of Iowa, Vendor shall provide the following “System Support Services” for OCIO, Participating Agencies, and other State Governmental Entities electing to take advantage of the program, the specific deadlines, timelines, terms, conditions, and Acceptance Criteria of which may be more fully set forth in a Purchasing Instrument, the Program Terms, Service Level Agreement(s), other similar documentation:
