Fault Reporting. 5.1 We are responsible for correcting faults in supplying the Voice Services. You must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility.
Fault Reporting. Customers must report any faults in accordance with Section 2 – Reporting a fault in the Wideband Provisioning completion document. Upon successful submission of a fault ticket the Company will assign a specific priority which is done so at the Company’s discretion and can be subject to change based on new information received. Severity Level Fault Description Priority 1 (Total Outage) For incidents where the issue has existed for five minutes or more before incident logging and is limited to the following: - Total loss of an Ethernet Service (which is defined as no transmission of signals in one or both directions); or Available throughput <10% or predicted Service Bandwidth; or Latency is >100ms; or Packet loss is greater than 5% Priority 2 (Severe Intermittence) Intermittent connectivity of a single site that has high degree of Ethernet impact – where the intermittence can be demonstrated repeatedly within an hour interval Priority 3 (Degradation) Intermittent connectivity of a single site that has low Ethernet impact – where the intermittence cannot be demonstrated repeatedly within an hour interval Bandwidth throughput or other material quality of Ethernet service issues Priority 4 (Query) End user application performance issues across a particular Ethernet service
Fault Reporting. 5.1. The RL shall report all faults by filling in the form set out in Annex 5 of this Agreement and emailing the same to NLT’s Fault Team at xxxxx@xxxxxxxxxx.xxx. The RL must then follow up with a telephone call to Fault Team at telephone no. .
Fault Reporting. 26.1 We will provide a 7 day fault reporting service. You should notify any faults regarding your Voice Services to our faults team, or the contact number for which is located on your invoice at our website
Fault Reporting. 9.6 If you become aware of any fault in the Service (for example, you are disconnected during a call, experience a bad line call, or the Service is unavailable for use), hang up from the call immediately and report the fault to us by telephoning or emailing a Customer Service Representative. Fault repair
Fault Reporting. 15.11 The Client shall establish and maintain such fault reporting organization, hereinafter referred to as the" Centre”, as shall be agreed with the Contractor. The center shall notify the Contractor by telephone that a fault exists and confirm by E- mail.
Fault Reporting. 1.1 Each Party shall maintain its own fault reporting point (“Fault Contact Point”) which shall be responsible for handling the faults between Networks, coordinating the fault clearance (including escalations) within its own Network and subsequently reporting the clearance of the fault to the other Party. Fault Contact Points shall be notified to each other in terms of Attachment C8 as an obligation. The Fault Contact Points shall remain available for twenty- four (24) hours.
Fault Reporting. 3.1 The Supplier shall during the Term operate a fault reporting service for the purpose of enabling S4C to report any Fault by telephoning [ ] during Business Hours (the "Hotline”), with subsequent email confirmation to [ ].
Fault Reporting. It is the students’ responsibility to report maintenance issues through the applicable reporting mechanism which can be found in “MyDay” – tile entitled “Property Services Helpdesk”. The University accepts no responsibility for any loss, damage, expense or inconvenience caused by any delay in reporting such defects.
Fault Reporting. 4.1 Prior to reporting a Fault Prior to logging a Fault with OptiComm, the Customer must provide the End-user with the following 'level 1' helpdesk assistance for the problem or Fault in question:
