EXHIBIT 10.11
CONFIDENTIAL TREATMENT REQUESTED
[An * Indicates Material that has been Omitted and Separately Filed Under an
Application for Confidential Treatment]
Purchase, Resale and Marketing Agreement
This Purchase, Resale and Marketing Agreement ("Agreement") is executed this ___
day of _____________ 2000 by and between Genuity Solutions Inc. with principal
offices at 0 Xxx xx Xxxxxx Xxxxx, Xxxxxxxxxx, XX 00000 ("Genuity") and Xxxx
Atlantic Corporation with its principal office at 0000 Xxxxx Xxxxxxxxxx Xxxx,
0/xx/ Xxxxx, Xxxxxxxxx, XX 00000 ("Xxxx Atlantic")
WHEREAS, Genuity provides data and IP services;
WHEREAS, the parties estimate that there is a multi-billion dollar market
opportunity for such services during the next five years;
WHEREAS, where permitted by applicable federal law, Xxxx Atlantic desires to
market and resell Genuity's data and IP services to its customers;
WHEREAS, Xxxx Atlantic estimates that it could achieve revenues in excess of two
billion dollars ($2,000,000,000.00) through the sale of such services within the
next five years;
WHEREAS, Genuity desires to have Xxxx Atlantic market and resell, and Xxxx
Atlantic desires to market and resell Genuity's IP and data services subject to
the terms and conditions of this Agreement.
NOW, THEREFORE, in consideration of good and valuable consideration, the
sufficiency of which is hereby acknowledged, the parties hereto agree as
follows:
1. SALE AND MARKETING OF GENUITY SERVICES
1.1 Appointment. Genuity hereby authorizes Xxxx Atlantic and those Xxxx
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Atlantic affiliates who place orders hereunder ("Authorized Affiliate(s)")
during the term of this Agreement to purchase either for their own use, to use
in providing services to their customers, and/or to market and resell those
Genuity services defined in the Service Schedules attached hereto (collectively,
the "Genuity Services") to end users ("End Users") located in all geographic
areas where Genuity offers the Genuity Services and where Xxxx Atlantic may
lawfully offer the Genuity Services ("Territory"). The Genuity Services shall
be provided by Genuity or a Genuity affiliate as identified in the applicable
Service Schedule. An order for and the provision of a Genuity Service
establishes a contract between the Xxxx Atlantic or the Authorized Affiliate and
the Genuity-designated service provider for the Genuity Service under the terms
and conditions of this Agreement and the relevant Service Schedule. Xxxx
Atlantic and/or an Authorized Affiliate may designate another Xxxx Atlantic
affiliate or third party to act as a sales agent for such Authorized Affiliate.
Xxxx Atlantic shall be responsible for coordinating its program for such third
party sales agents, including providing necessary support and training. Xxxx
Atlantic shall indemnify Genuity for the actions of such third party agents as
set forth in Section 10. Xxxx Atlantic's right to distribute and market Genuity
Services shall be further defined in each Service Schedule. Such rights may
include the right to resell the Genuity Service as a standalone service, as part
of an integrated system or solution, or with value added services. (For the
purpose of this agreement, the term "affiliate" shall mean, with respect to any
person, any other person directly or indirectly controlling or controlled by, or
under direct or indirect common control with, such person.)
1.2 Lead Referrals. Xxxx Atlantic may in its discretion refer to Genuity any
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offers to purchase or orders for (i) Genuity Services, or (ii) other services
offered by Genuity. Genuity may in its discretion refer to Xxxx Atlantic any
offers or prospective offers to purchase the Genuity Services. Any such
referral shall be made in accordance with applicable federal law and Section 2.4
of this Agreement. If either party makes such a referral, the referring party
shall not, without advance notice to the other, independently pursue sale of the
referred opportunity with the potential customer unless the other fails to
pursue such referral within a reasonable time. Genuity and Xxxx Atlantic shall
develop, no later than sixty (60) days
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following the Effective Date (as defined in Section 6.1 of this Agreement) a
mutually agreed upon lead referral program that includes a commission to be paid
by the party that completes a sale pursuant to a referral.
1.3 Non-Exclusivity. Genuity reserves the right to market, distribute and sell
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Genuity Services, directly or indirectly, within and outside of the Territory,
and nothing in this Agreement shall limit in any manner Genuity's marketing or
distribution activities, or its right to sell directly or appoint other dealers,
distributors, licensees or agents within or outside the Territory to sell the
Genuity Services. Similarly, Xxxx Atlantic reserves the right to market,
distribute and sell, directly or indirectly, within or outside of the Territory,
services that compete with the Genuity Services.
1.4 Service Changes. Except as otherwise provided in a Service Schedule,
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Genuity reserves the right to modify, change or add to any of the Genuity
Services at any time, upon forty-five (45) days' notice to Xxxx Atlantic, and to
remove or discontinue any of the Genuity Services at any time, upon ninety (90)
days' notice to Xxxx Atlantic, provided that any such change, modification,
addition, removal or discontinuance shall be part of a general action by Genuity
with respect to the affected service and its retail and wholesale customers, and
shall not affect any Xxxx Atlantic End User contracts or valid Genuity quotes in
existence at the time of the Genuity notice. Genuity specifically agrees to
continue to provide any Genuity Service and all related product support affected
by such change or discontinuance in accordance with the description of the
service and other terms and conditions in any Xxxx Atlantic End User contract
(provided that the End User contract is consistent with the Genuity Service
Description and other terms and conditions applicable at the time the contract
was signed) or valid Genuity quotes, for the duration of the term of such End
User contract or contract that results from such quote.
1.5 Service Schedules. Each Service Schedule shall, at a minimum, include:
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(i) a description of the service, term, and pricing, (ii) the obligations and
responsibilities of each party related to the Genuity Service offered under the
Service Schedule; (iii) any required End User contract terms (i.e., mandatory
flowdown terms) that apply when Xxxx Atlantic markets or resells the Genuity
Service; and (iv) applicable service level agreements.
2. RELATIONSHIP OF THE PARTIES
2.1 Independent Contractors. The relationship of Genuity and Xxxx Atlantic is
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that of independent contractors, and nothing contained in this Agreement shall
be construed to: (i) give either party the power to direct and control the day-
to-day activities of the other, (ii) constitute the parties as partners, joint
ventures, co-owners, or otherwise as participants in a joint or common
undertaking, (iii) create a relationship of principal and agent, or (iv) allow
either party to create or assume any obligation on behalf of the other except
for the obligations that may be specified in this Agreement.
2.2 No Authority to Bind. Each party acknowledges and agrees that it has
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neither express nor implied authority to accept orders or enter into or modify
contracts, whether oral or written, on behalf of the other party. Except for
the Genuity Services or as may be specifically set forth in other agreements
between the parties, Xxxx Atlantic shall not represent that any products and
services marketed, offered, or sold by Xxxx Atlantic are approved or endorsed by
Genuity in any way.
2.3 Actions by the Company, its Employees and Agents. Each party shall be
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solely responsible for the acts and omissions of its employees, agents, and
contractors, including, without limitation, all labor costs and expenses.
2.4 InterLATA Services. Xxxx Atlantic shall not provide or jointly market with
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Genuity a Genuity Service that is, or includes as a necessary, bundled
component, an interLATA service in a state until Xxxx Atlantic has obtained any
necessary authorizations or approvals to do so.
3. GENUITY RESPONSIBILITIES
3.1 Provision of Services. Genuity shall provide the Genuity Services to Xxxx
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Atlantic and/or to End Users at the rates and in
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accordance with the Service Descriptions and other specifications set forth in
this Agreement and the Service Schedules. Genuity shall also provide to Xxxx
Atlantic training, marketing assistance, support, equipment and software and
other ancillary services and products as may be set forth in the Service
Schedules and this Agreement.
3.2 Operations.
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(a) Genuity shall provide Xxxx Atlantic with mechanized, electronic access and
interfaces to those Genuity systems that support Xxxx Atlantic's marketing,
provisioning and support of the Genuity Services to End Users. This access and
interface capability shall apply to the following information and functionality:
(i) pre-sales information; (ii) ordering and provisioning; (iii) new products
literature; (iv) problem identification and isolation to assist Xxxx Atlantic in
its provision of level one End User support; (v) repair/trouble ticketing; and
(vi) billing feeds, as appropriate, to the Genuity Services. Such access and
interfaces shall be provided in accordance with the implementation schedule set
forth in this Section 3.2. Genuity shall be solely responsible for the all costs
incurred for system development and implementation necessary to comply with this
Section 3.2. Genuity may recover the cost of such development and implementation
through the prices it charges all customers for the Genuity Services, but shall
not otherwise charge Xxxx Atlantic any portion of such costs.
(b) Promptly following the Effective Date, Genuity and Xxxx Atlantic shall each
designate by written notice a senior operations point of contact (O-POC) for
developing, implementing and maintaining business process interfaces throughout
the areas of each party's business affected by this Agreement. The parties shall
oversee the rollout of transaction processes for quotes, orders, provisioning,
customer care and billing across all Genuity Services. The shared design
principles shall be integration across all Genuity Services, customer
responsive, web based, scalable, and minimization of manual intervention. A
written process architecture shall be developed and maintained by both parties.
The first copy of this architecture shall be finalized within one hundred twenty
(120) days after the Effective Date. This shall be a dynamic document, available
online to both parties, that shall be the basis for identifying improvement
opportunities and for operations plans. The parties shall perform quarterly
reviews of these plans, with the O-POCs jointly managing the agenda and
attendees for such reviews. These reviews shall be alternately hosted by each
party at its facility of choice. Genuity shall work with Xxxx Atlantic to
develop and implement new support tools and process improvements with respect to
Xxxx Atlantic's purchase and sale of the Genuity Services. Genuity shall retain
all rights to tools and processes it develops, and, at its option, may implement
these tools and processes for other customers and resellers.
(c) Xxxx Atlantic shall be responsible for the End User relationship. Genuity
shall provide access to documentation, training materials, and on-line support
tools that facilitate Xxxx Atlantic in providing level one support services for
its End Users. At Xxxx Atlantic's request and at Genuity's expense, Genuity
shall provide one time "train the trainer" sessions for level one support for
each product or service. These training sessions shall be held at Genuity
facilities for class sizes not to exceed 12 people, at mutually agreed times.
Xxxx Atlantic shall pay travel and living expenses for its attendees. At Xxxx
Atlantic's request, Genuity shall provide to Xxxx Atlantic quotes for fees on a
daily basis (plus travel and living expenses) for subsequent "train the trainer"
sessions, which sessions shall be held at Xxxx Atlantic facilities. Genuity
shall provide such subsequent sessions upon Xxxx Atlantic's acceptance of such
quote(s).
(d) Genuity shall provide at its expense level two and level three support for
the Genuity Services. Xxxx Atlantic shall provide at its expense level one
support for the Genuity Services it resells. For maintenance of Genuity-supplied
customer premises equipment, Genuity shall act as service agent for Xxxx
Atlantic on Level II and Level III support situations. This service and support
shall be Xxxx Atlantic branded where practical. Genuity shall work cooperatively
with Xxxx Atlantic and/or Xxxx Atlantic customers for identification/isolation
of
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difficult end-to-end or otherwise elusive problems. Genuity shall assume all
escalation and interface responsibilities for its suppliers.
(e) The parties shall agree upon and publish written Xxxx Atlantic and Genuity
escalation and communication paths for the Genuity Services. These documents
shall be an addendum to the business process architecture discussed above.
(f) Xxxx Atlantic and Genuity shall establish an operations review process to
review the performance measurements under the service level agreements for each
Genuity Service on a monthly basis, and establish action plans and "next steps"
as appropriate. These monthly reviews may be conducted by telephone or in face-
to-face meetings.
3.3 Business Practices. Genuity and Genuity's representatives and employees
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shall at all times give prompt, courteous and efficient service to End Users it
has contact with pursuant to its obligations under this Agreement, or otherwise
on behalf of Xxxx Atlantic. Both parties shall follow all End User interface
procedures set forth in a Service Schedule and/or developed and agreed upon by
the parties.
3.4 Training Support. Genuity shall specify the level of training required to
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sell and support the Genuity Services. Genuity shall make available, at its
expense (other than travel and lodging expenses for Xxxx Atlantic employees)
training support materials and training for the Genuity Services that is
substantially equivalent to the training Genuity provides to its internal sales
force (excluding Genuity-proprietary content such as strategic planning,
internal sales discussions, Genuity market focus, Genuity customer specific
information, and similar content) and is sufficient to qualify Xxxx Atlantic
employees to provide the necessary technical expertise to design where
applicable (on a pre-sale basis), sell and support the volume and type of
Genuity Services which Xxxx Atlantic has forecast. This training shall be made
available initially for a reasonable number of Xxxx Atlantic sales personnel, as
mutually determined by the parties. Genuity shall make subsequent training
available for new Genuity Services and significant enhancements to the services,
and periodically during the term of this Agreement (no more frequently than once
each calendar year) for a reasonable number of new sales personnel. Additional
training required by Xxxx Atlantic shall be provided by Genuity at Xxxx
Atlantic's expense, at a price not to exceed Genuity's reasonable costs of
providing the training. The parties shall develop a training support plan
within ninety (90) days of the effective date of this Agreement.
3.5 Marketing Support. Genuity shall reasonably assist Xxxx Atlantic in Xxxx
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Atlantic's marketing and provision of the Genuity Services to End Users
identified by Xxxx Atlantic. The parties shall develop procedures and
guidelines for such marketing support within ninety (90) days following the
Effective Date. Such assistance shall include making sales support and
technical experts reasonably available for consultation with Xxxx Atlantic and
the End User. At Xxxx Atlantic's request, Genuity shall provide qualified sales
and/or technical support individual(s) to accompany Xxxx Atlantic on sales calls
End Users. In such joint presentation to an End User, Xxxx Atlantic shall
determine whether the proposed service shall be identified as a co-branded
offering. Genuity's sales support and technical personnel who work on End User
accounts associated with Xxxx Atlantic marketing activities shall not
concurrently provide services pertaining to that End User to either Genuity's
internal sales channels or any other reseller of Genuity. Any information about
the End User, to include the identification of the sales opportunity, that is
provided by Xxxx Atlantic, or that is developed by Genuity in its support of
Xxxx Atlantic's sales efforts, shall be Xxxx Atlantic Confidential Information.
In providing business and marketing support to Xxxx Atlantic pursuant to this
Section 3.5, Genuity shall not sell or attempt to sell the products or services
of any party other than Xxxx Atlantic, provided, however, that Genuity may,
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while providing such support and in consultation with Xxxx Atlantic, make
recommendations to End Users regarding other Genuity Services available from
Xxxx Atlantic.
3.6 Availability of Services and Support.
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(a) Genuity shall provide to Xxxx Atlantic the same type and quality of Genuity
Services (including, without limitation, Service Descriptions, service level
agreements and remedies, geographic availability, and support) as Genuity
provides to other resellers and to its own internal sales channel and retail
customers. Genuity shall modify the Genuity Services and add new Genuity
Services as reasonably necessary to keep the portfolio of Genuity Services
(including, without limitation, Service Descriptions, service level agreements
and remedies, capacity availability in the Territory, and support) available
under this Agreement competitive and current with comparable services available
from other suppliers. Genuity shall not reduce the geographic coverage of a
Genuity Service existing as of the date the parties executed this Agreement.
Subject to the foregoing, Genuity shall be the sole determiner of its services
portfolio and its market strategy, including the market segments upon which it
shall focus and the levels of investment it shall make in particular services or
market segments, or the geographic locations in which it will offer the Genuity
Services.
(b) Genuity shall keep Xxxx Atlantic informed about new service offerings and
significant product enhancements, and shall offer any new services and service
enhancements to Xxxx Atlantic so that Xxxx Atlantic may market such new services
or enhancements to End Users on as timely a basis as Genuity's internal sales
channel or Genuity's other resellers or sales agents. In the event that Xxxx
Atlantic has information that one or more of the Genuity Services are not
competitive in the market, Xxxx Atlantic shall provide evidence thereof to
Genuity and Genuity shall review this information and meet with Xxxx Atlantic to
provide Genuity's response to Xxxx Atlantic's information.
(c) Within ninety (90) days of the Effective Date, the parties shall develop a
benchmarking process to track prices and related terms for services comparable
to the Genuity Services for the purpose of administering this Section 3.6.
3.7 Availability of Competitive Terms and Prices For Individual Customer
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Requests
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(a) Xxxx Atlantic may request that Genuity provide reduced prices or discounts,
different terms, or changed Service Descriptions ("Custom Bids") for purposes of
responding to individual End User requests for proposals or negotiation with the
End User. When Xxxx Atlantic has quoted Genuity Services and the End User has
requested a Custom Bid, Xxxx Atlantic shall as soon as possible consult with
Genuity regarding such requests. Genuity agrees to give good faith consideration
to such requests, to offer such changes as Genuity determines it is willing to
make and to respond to Xxxx Atlantic within the timeframes of the individual
transaction which has generated such request. Xxxx Atlantic may obtain offers of
services comparable to, or as reasonable substitutes for, Genuity Services from
third parties. Where prices and/or other terms for such services are both
responsive to the particular customer request and more favorable to Xxxx
Atlantic than the prices and/or terms for Genuity Services, Xxxx Atlantic may
notify Genuity that it has received offers that include such favorable prices
and terms and request Genuity to meet such prices and terms. Genuity shall
respond within the timeframes of an individual sales transaction as requested by
Xxxx Atlantic. The parties agree to establish procedures under which such
requests shall be handled, no later than ninety (90) days after the Effective
Date, and to add such procedures as a schedule to this Agreement. Genuity shall
treat information concerning price reductions and other information requested as
Confidential Information of Xxxx Atlantic. Xxxx Atlantic shall treat Genuity's
response, including any information developed by Genuity and provided to Xxxx
Atlantic regarding pricing and other competitive information, as Confidential
Information of Genuity and shall not provide such information to any third party
other than in connection with providing a bid to the End User or as otherwise
permitted by this Agreement.
(b) Genuity shall be obligated to provide Custom Bids to Xxxx Atlantic with
respect to a Genuity Service where Genuity customarily provides such Genuity
Service to other customers on a custom basis. In situations not covered by the
preceding sentence, Genuity
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shall not be obligated to respond to Xxxx Atlantic requests for Custom Bids to
the extent they exceed twenty percent (20%) of the quotes requested by Xxxx
Atlantic for a particular Genuity Service in a calendar quarter.
3.8 Proposal Materials. Unless otherwise agreed by Xxxx Atlantic, all sales
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collateral, proposals, contracts and related proposal documents for Genuity
Services covered by this Agreement and marketed by Xxxx Atlantic shall be
prepared and presented by Xxxx Atlantic, using Xxxx Atlantic letterhead and
other indicia. Genuity shall provide content that may be used without Genuity
identification, as requested by Xxxx Atlantic. Xxxx Atlantic agrees to take all
reasonable steps necessary to protect Genuity's intellectual property rights in
such content, including reproducing all copyright notices, if any. Xxxx
Atlantic further agrees that Genuity shall retain all rights in such content.
If the End User indicates interest in Genuity services that are outside the
scope of the Genuity Services, Genuity shall coordinate with Xxxx Atlantic
before making a proposal for such services. Genuity may submit proposal
materials and customer contracts for such other services using Genuity
letterhead, forms and indicia.
3.9 Return of Materials. Upon request from Xxxx Atlantic, Genuity shall return
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or destroy all materials provided by Xxxx Atlantic related to any proposal
development or other marketing activity pertaining to an End User identified by
Xxxx Atlantic. In such event, Xxxx Atlantic shall return to Genuity or destroy
all proposal development or marketing material Genuity has provided to Xxxx
Atlantic relating to such End User.
4. OBLIGATION OF BOTH PARTIES
4.1 No Disparaging Conduct. Neither party shall do anything that would tend to
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discredit, dishonor, reflect adversely upon, or in any manner injure the
reputation of the other party or any affiliate. This provision shall not,
however, prevent either party from marketing competing services of either itself
or other entities.
4.2 Identification with a Party. Representatives of a party shall not
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represent themselves as employees of the other party in contacts with End Users
or others.
5. XXXX ATLANTIC OBLIGATIONS
5.1 Sales. Xxxx Atlantic is authorized to sell the Genuity Services in the
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Territory. Xxxx Atlantic may not market or sell the Genuity Services to End
Users located outside of the Territory without the prior written consent of
Genuity.
5.2 Xxxx Atlantic End User Support. Unless otherwise addressed in a Service
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Schedule or in this Agreement, or separately agreed between Xxxx Atlantic and
Genuity, Xxxx Atlantic shall provide pre- and post-sales support to End Users.
5.3 Representations. Xxxx Atlantic shall not make any representations or
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statements regarding Genuity Services other than those contained in the
applicable Genuity Service Description or approved in writing by Genuity.
5.4 Quotations/End User Billing. Xxxx Atlantic shall be responsible for
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issuing quotations to End Users for Genuity Services at prices to be determined
by Xxxx Atlantic. Xxxx Atlantic is solely responsible for credit checks, credit
approvals, billing and collection of fees for Genuity Services provided to End
Users.
5.5 End User Prices. Xxxx Atlantic shall be responsible for determining the
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prices at which it shall offer the Genuity Services to End Users, and for
communicating pricing information, including quotations, to End Users.
5.6 Compensation. Xxxx Atlantic shall be responsible for compensating its
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employees, contractors, agents and other representatives for sales of Genuity
Services to End Users.
5.7 End-User Agreement(s). Xxxx Atlantic shall sell the Genuity Services by
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means of written agreements by and between End User and Xxxx Atlantic. Such
agreements shall contain terms and conditions that are at least as
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protective of Genuity as the mandatory flowdown terms specified in the
applicable Service Schedule.
5.8 Order Forecasts, Xxxx Atlantic shall provide Genuity with calendar
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quarterly forecasts no later than the first day of the calendar quarter. The
forecast shall reflect anticipated demand for the Genuity Services for the next
eighteen (18) months by volume for each Genuity Service and shall reflect, if
the information is available, the anticipated geographic areas where the Genuity
Services shall be sold. Genuity shall treat the forecasts as Xxxx Atlantic
Confidential Information. Within sixty (60) days following the Effective Date of
this Agreement, the parties shall develop mutually agreed upon detailed
forecasting requirements for each Genuity Service that shall be set forth as
supplements to the applicable Service Schedules. The parties agree to work
together to make the forecasting process a mutually beneficial business
arrangement that supports each party's planning. Xxxx Atlantic shall make
reasonable efforts to provide Genuity with the most complete and accurate
forecast information possible for Genuity to effectively plan service
availability. Reasonable efforts shall be made by Genuity to make the Genuity
Services available to meet Xxxx Atlantic's forecasts.
6. TERM AND TERMINATION
6.1 Term. This Agreement shall take effect on the date on which, pursuant to
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their Agreement and Plan of Merger, Xxxx Atlantic Corporation and GTE
Corporation cause a Certificate of Merger to be executed, acknowledged, and
filed with the Secretary of State of New York as provided in New York
Corporation Law, Section 907 ("Effective Date"), and unless terminated earlier
as provided herein, shall continue for a period of five (5) years thereafter
(the "Initial Term"). The Agreement shall then renew for successive one (1)
year renewal terms ("Renewal Term") unless either party provides the other with
notice at least sixty (60) calendar days prior to the end of the Initial or
Renewal Term of its intent to allow this Agreement to expire at the end of the
current term. Upon expiration of this Agreement, in the event a Service
Schedule or Schedules has or have a term ("Service Schedule Term") that
extend(s) beyond the Initial or Renewal Term, as applicable, the Term shall be
automatically extended and remain in effect until such time as all such Service
Schedule Terms have been completed.
6.2 Termination for Default. Either party may terminate this Agreement, and/or
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one or more Service Schedule if the default applies to such Service Schedules,
without liability to the other party immediately by written notice in the event
the other party (i) materially breaches this Agreement and fails to cure such
breach within thirty (30) days following written notice thereof, provided,
however, that if such breach cannot reasonably be cured during that time, the
defaulting party must use reasonable commercial efforts to cure such breach as
soon as practicable but in any event within ninety (90) days, (ii) engages in
fraud, criminal conduct or willful misconduct in connection with the business
relationship of the parties, or (iii) becomes insolvent, becomes involved in any
liquidation or termination of its business, is adjudicated as bankrupt or
effects an assignment for the benefit of creditors. In the event Xxxx Atlantic
elects to terminate this Agreement pursuant to this Section, Genuity shall
continue to provide the Genuity Services to any existing Xxxx Atlantic End Users
receiving Genuity Services under a valid End User contract with Xxxx Atlantic as
of the effective date of such termination provided however, that Genuity shall
have no obligation to provide services to any such End User beyond the then
current term of the End User's contract with Xxxx Atlantic. The parties shall
negotiate in good faith with respect to any additional Genuity Services that
Xxxx Atlantic may wish to acquire after the effective date of such termination,
but Genuity shall have no obligation to agree to provide such services to Xxxx
Atlantic. In the event Genuity terminates this Agreement pursuant to this
Section, Xxxx Atlantic agrees to cooperate with Genuity and perform the same
obligations described in Section 6.3 below to effect the transition of all
outstanding End User agreements for the services to Genuity. Xxxx Atlantic
shall provide its assistance at no charge to Genuity.
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6.3 Early Termination by Xxxx Atlantic. In the event a legislature, regulatory
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agency, court or other governmental entity, by act or omission, materially and
adversely changes the rights, obligations or risks of Xxxx Atlantic with respect
to the sale of the Genuity Services, then Xxxx Atlantic may terminate this
Agreement or any Service Schedule without liability by providing at least ninety
(90) days advance written notice thereof to Genuity. In such event, to the
extent permitted by the End User, Xxxx Atlantic shall provide Genuity with
copies of all End User agreements for the affected Genuity Service(s) and other
End User information and shall cooperate to effect an orderly and seamless
transition to Genuity of all outstanding End User agreements for affected
Genuity Services (including the assignment to Genuity of such agreements). Xxxx
Atlantic shall reimburse Genuity for reasonable out-of-pocket costs incurred
with respect to such transition. Genuity shall not be required to assume an End
User agreement if it does not contain a mandatory flowdown provision or contains
other terms and conditions that are materially different from Genuity's standard
terms and conditions and if Genuity and Xxxx Atlantic are unable, despite
reasonable efforts to amend such agreements to add such mandatory flowdown
terms. Notwithstanding the foregoing, where Genuity has designated pursuant to
Section 1.1 a Genuity service provider that is a private carrier for the
provision of capacity services (e.g., private line and ATM), then Genuity's
obligations under this Section 6.3 with respect to the affected End User
agreements shall be limited to Genuity using commercially reasonable efforts to
arrange for another reseller of the Genuity Services to assume such End User
agreements, provided, however, that Genuity may itself assume some or all of
such End User agreements.
6.4 Effect of Expiration. At Xxxx Atlantic's request, upon expiration, Genuity
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shall (i) use commercially reasonable efforts in making an orderly and seamless
transition of End Users from the Genuity Services to other services that Xxxx
Atlantic may choose to offer such End Users; and (ii) continue providing the
Genuity Services to Xxxx Atlantic as necessary to complete the then-current term
of each End User contract that extends beyond such expiration or termination.
6.5 Use of Program Materials Upon Termination. Except for any use that may be
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necessary to perform its obligations under any existing End User agreements,
Xxxx Atlantic shall, upon termination or expiration of this Agreement,
immediately cease the use of all Genuity program materials and the Genuity marks
related to the affected Genuity service and Xxxx Atlantic shall cease to
represent itself as a Genuity reseller for the affected Genuity Service. Xxxx
Atlantic shall return to Genuity all material previously provided by Genuity to
Xxxx Atlantic.
7. PRICING; PAYMENT TERMS; MINIMUM ORDER
7.1 Purchase Price. The price for each of the Genuity Services is set forth
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in the applicable Service Schedule. Some Genuity Services may include
installation fees, usage fees and telco circuit connection and cancellation
fees. To the extent Genuity is unable to identify such fees in the Service
Schedule or at the time an order is placed, it shall provide Xxxx Atlantic with
a good faith estimate thereof and notify Xxxx Atlantic as soon as it becomes
aware of the amount of such fees. Genuity shall pass through such fees to Xxxx
Atlantic at the cost and shall use commercially reasonable efforts to obtain the
lowest cost. Such prices, including the above mentioned fees and costs,
constitute the totality of charges for which Genuity may xxxx Xxxx Atlantic in
connection with the purchase of the Genuity Services and performance of its
obligations under this Agreement; no other charges (except for taxes as
permitted below) shall appear on any invoice to Xxxx Atlantic unless otherwise
agreed upon in writing by the parties.
7.2 Minimum Order. Any minimum purchase commitment applicable to individual
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Genuity Services shall be set forth in the applicable Service Schedule.
7.3 Volume Purchase Commitment. In consideration of the performance
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commitments
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and other promises of Genuity as set out in this Agreement, Xxxx Atlantic agrees
to purchase the Genuity Services in the dollar volumes as set out in Attachment
1 (the "Purchase Commitment") or pay to Genuity the amounts described therein in
the event it fails to satisfy the Purchase Commitment.
7.4 Most Favored Customer.
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(a) The Multiple Services Discount (as defined in the pricing attachments
hereto) offered to Xxxx Atlantic under this Agreement shall be at least as
favorable to Xxxx Atlantic as any Multiple Services Discount, or any similar
discount, offered, to any other non-government customer of the Genuity Services
who has made a comparable or lower purchase or volume commitment for the Genuity
Services under similar financial terms and conditions.
(b) The individual Genuity Service Baseline Pricing and Volume Discounts (as
such terms are defined in the pricing attachments hereto) offered to Xxxx
Atlantic for each of the Genuity Services (other than Genuity Services that are
customized for Xxxx Atlantic pursuant to Section 3.7) available under this
Agreement will be at least as favorable to Xxxx Atlantic as the pricing and/or
discounts offered to any other non-government customer of the Genuity Services.
(c) Exclusions: The foregoing subsection (b) shall not apply to:
(1) Discounts offered for Genuity Service(s) (or service components) to a
customer that are offset by lesser discounts on other Genuity Service(s) (or
service components) such that, given such customer's purchase commitments for
such Genuity Services, Xxxx Atlantic's discounts in aggregate are more
favorable;
(2) Discounts are offered in good faith in exchange for corresponding (and
quantifiable, if practicable) value from a customer (e.g., in settlement of a
claim, in exchange for marketing or advertising, in consideration of customer-
unique cost reductions, etc.); provided, however, that in the event such
consideration could reasonably apply to Xxxx Atlantic and Genuity, then Genuity
shall offer such discounts along with the corresponding terms and conditions
reasonably and economically required to offer such pricing, in accordance with
section (d), below;
(4) Discounts offered by Genuity on an exceptional basis resulting in pricing
with no margin for the purpose of securing strategic accounts; or
(5) Discounts or pricing offered for beta tests or pilot programs that are
significantly limited in time and scope, in error, for charitable or promotional
purposes; or for any de minimus contracts (less than $24,000 per year in
aggregate per customer or affiliate).
(d) Process. Genuity will give Xxxx Atlantic written notice (in accordance with
this Agreement) of any more favorable discounts and/or pricing offered to
another buyer pursuant to sections (a) or (b) above, within thirty (30) days of
execution of a service agreement between Genuity and such buyer. Within thirty
(30) days of receipt of such notice from Genuity, Xxxx Atlantic shall provide
Genuity with written notice in accordance with this Agreement of whether it
accepts such prices. If Xxxx Atlantic accepts such prices, this Agreement shall
be amended accordingly by a writing that is signed by the parties, and such
prices shall be deemed to apply as of the date the same were first offered to
such buyer. If a credit is due Xxxx Atlantic as a result of the application of
such prices, then Genuity shall either apply the resulting credit to Xxxx
Atlantic's account on the next invoice sent by Genuity to Xxxx Atlantic, or
refund the amount to Xxxx Atlantic, at Xxxx Atlantic's election.
7.5 Payment Terms. Payments by Xxxx Atlantic in consideration of provision of
-------------
Genuity Services by Genuity in accordance with this Agreement are due in United
States dollars in the United States net thirty (30) calendar days from receipt
of a valid and complete invoice. In the event Genuity has not received payment
from Xxxx Atlantic within forty-five (45) days from the date of issuance of the
invoice by Genuity, and Xxxx Atlantic has not disputed the
9
invoice pursuant to the terms of Section 7.7, Genuity may, without limiting its
remedies at law or equity for any default, upon thirty (30) days written notice
to Xxxx Atlantic, suspend service to the End User for the affected service, if
Xxxx Atlantic has not within this period provided payment; provided, however,
that Genuity shall give Xxxx Atlantic written notice at least fifteen (15) days
in advance of taking such action which shall identify the End Users to whom
Genuity proposes to suspend service.
7.6 Interest on Overdue Amounts. Genuity may charge Xxxx Atlantic interest at
---------------------------
the lower of 1.5% per month or the highest monthly rate permitted by law on all
invoiced amounts that are not in dispute, as provided in Section 7.7, below, for
which payment has not been received by the due date of such invoice.
7.7 Disputed Invoices. In the event Xxxx Atlantic disputes an invoice issued
-----------------
by Genuity for services performed under this Agreement, Xxxx Atlantic may, no
later than the due date of the invoice, notify Genuity in writing of such
dispute. Such notice shall identify and describe in detail the basis for such
dispute. Within thirty (30) days of the receipt of such notice by Genuity,
Genuity shall either correct the invoice, resolve the dispute, or respond in
writing to Xxxx Atlantic providing specific reasons why the invoice is correct.
If, within forty-five (45) days of the date of Genuity's response, the dispute
is not resolved, Xxxx Atlantic and Genuity shall each designate an executive to
meet and negotiate in good faith to resolve the dispute. Xxxx Atlantic shall
pay any undisputed amount within the time frame noted in section 7.5, above, and
may withhold disputed amounts pending resolution of the dispute. Within thirty
(30) days following the resolution of a dispute over an invoice, the party owing
an amount shall pay or credit the other the amount due. Failure to raise a
dispute over an invoice in accordance with the procedures of this section shall
not prevent or prejudice Xxxx Atlantic in subsequently raising the matter.
7.8 Taxes and Duties. Xxxx Atlantic shall be responsible for the payment of
----------------
any and all sales, value added, withholding or other taxes, duties, levies, fees
and other charges that are or may be imposed by any governmental entity based on
Xxxx Atlantic's sale of the Genuity Services to End Users.
8. TRADEMARKS, TRADENAMES; PROPRIETARY RIGHTS
8.1 Co-Branded Genuity Services. The Genuity Services and related customer
---------------------------
support services may be co-branded (e.g., "Xxxx Atlantic Web Hosting powered by
Genuity," etc.). The form and content of such co-branding is set forth in the
Service Schedules. Xxxx Atlantic may brand resold Genuity Services otherwise as
determined by Xxxx Atlantic, if Xxxx Atlantic makes no use of a Genuity name,
servicemark or trademark in association with the service. Any co-branding shall
be in accordance with applicable federal law and Section 2.4 of this Agreement.
8.2 Trademark License. (i) Each party hereby grants to the other during the
-----------------
Agreement Term a limited, nontransferable, and nonexclusive license, without the
right to grant sublicenses to use such party's Program Marks (as set out in the
Trademark Schedule or otherwise provided in writing) solely in connection with
the production and dissemination of co-branded marketing materials in the
Territory for the Genuity Services and in connection with co-branded customer
care materials for the Genuity Services to be performed by Genuity hereunder,
subject to the terms and conditions of this Agreement, to include compliance
with applicable federal law and Section 2.4 of this Agreement. (ii) Any and all
such materials using a party's Program Marks shall be developed in consultation
with that party, and shall not be publicly disseminated without the party's
prior written approval as to their form. If a party at any time finds any
materials using its Program Marks to be deficient in quality or finds any
materials being marketed in a misleading or deceptive manner or otherwise in
violation of this Agreement, then it must notify the other in writing of such
deficiency, and the other party shall eliminate such deficiency within thirty
(30) days after receiving written notice. A party shall have the right to
publish additional conditions and quality standards,
10
from time to time, as is necessary to protect its Program Marks, provided such
conditions and standards are imposed on other use of the same marks by that
party or any of its Affiliates. A party shall not, directly or indirectly,
license or attempt to license, whether orally or in writing, any other person to
use any of the other party's Program Marks, and, shall make no assignment of any
right to use the Program Marks. Any attempt to assign any right to use Program
Marks other than as contemplated hereby as well as any attempt to license
another person or entity to use the Program Marks shall result in immediate
cancellation of the license granted herein. A party shall not have any right,
title, or interest in and to the other's Program Marks, or in the registrations
or applications for registration thereof, except only the right to use the
Program Marks as specifically authorized by this Agreement. Each party
acknowledges that its use of the other's Program Marks shall not create in its
favor any right, title, or interest therein. Neither party shall use any
trademark, service xxxx, corporate name, business name, trade name or domain
name identical with or confusingly similar to the other party's Program marks,
except for the Program Marks and then only as expressly permitted by this
Agreement. Each party agrees that it shall never directly or indirectly
challenge, contest or call into question or raise any questions concerning the
validity or ownership of the other party's Program marks or any registration or
application for registration for the Program Marks of the other party. Neither
party shall use any of the other's Program Marks except in the graphic format
set forth in Schedule A-2, or as otherwise provided for herein. If a party
decides in its sole discretion to modify or discontinue the use of any of its
Program Marks, the other party shall refrain from using the unmodified or
discontinued marks, destroy all designs, stationery, promotional materials,
advertising or other materials of every kind using any of the unmodified or
discontinued marks, and to commence using the modified or substituted marks in
accordance with this Agreement as if such marks had been identified herein,
provided that the party so modifying or discontinuing its Program Marks shall
promptly reimburse the other for any and all costs and expenses it incurs in
connection with the reprinting of new documentation and materials for use in
connection with such Program Marks and such other costs as it shall reasonably
incur.
8.3 Ownership of Work Product. Subject to pre-existing rights as to elements
-------------------------
incorporated in the co-branded marketing and customer care materials ("Work
Product"), each party shall have and retain all ownership rights (including,
without limitation, ownership of any copyrights) in the work product that it
creates, and prepares, and all such work product shall remain the exclusive
property of that party. Each party's trade name(s), trademark(s), logo(s) and
icon(s) shall remain its exclusive property, notwithstanding the fact that its
trade name(s), trademark(s), logo(s) and icon(s) have been included in a work
product prepared by the other party. Each party hereby grants to the other
until the effective date of termination of this Agreement a limited,
nontransferable, and nonexclusive license to use its work product in the
Territory solely as necessary to perform such party's obligations hereunder.
9. CONFIDENTIALITY
9.1 Nondisclosure and Nonuse Obligations. Each party shall not disclose to
------------------------------------
third parties all information and know-how in any form, transmitted to the other
that the disclosing party has identified, by letter or other written notice, as
being proprietary or confidential ("Confidential Information"), and shall make
no use of such information and know-how except under the terms and during the
term of this Agreement. Each party shall treat as Confidential Information of
the other party information regarding the other party's pricing, marketing and
sales strategies, and internal operations procedures as proprietary and
confidential, regardless of whether such information has been identified
proprietary or confidential at the time of disclosure. Neither party shall have
an obligation pursuant to the foregoing to protect that portion of such
information that (i) it rightfully received from another party, without
restriction on use or disclosure prior to its receipt from the disclosing party;
(ii) the disclosing party has disclosed to a third party without any
restrictions on use or disclosure; (iii) enters the public domain (i.e.
11
without any restrictions on use or disclosure) by some action other than breach
of this Agreement by the receiving party; (iv) is independently developed by or
for the receiving party; or (v) is disclosed pursuant to a valid subpoena or
other government order. Each party shall safeguard proprietary or confidential
information disclosed by the other using the same degree of care it uses to
safeguard its own proprietary and confidential information but, in no event,
shall use less than a reasonable degree of care. Each party's obligation under
this paragraph shall extend for a period of three (3) years following
termination or expiration of this Agreement.
9.2 End User Information. The parties agree to treat End User information, to
--------------------
include proposals, pricing and type of services provided, as Confidential
Information under the terms of the preceding subsection. In addition, the
parties agree that, as between them, the End User information of a customer that
is identified and brought into the Genuity - Xxxx Atlantic relationship as a
customer or potential customer, shall be the Confidential Information of the
party that identified and brought the End User to the relationship. If the
parties assist each other in the marketing of the Genuity Services, the End User
information related to that marketing shall be the confidential information of
the party that has the primary relationship with the End User. A party that
receives End User information of the other party shall restrict its use of that
information solely to the transactions relating to the Genuity Services, and
shall not disclose any such End User information to other parts of the party's
organization, to include any other sales channel.
10. INDEMNIFICATION.
10.1 Infringement. Genuity shall defend and indemnify Xxxx Atlantic and hold
------------
Xxxx Atlantic harmless from any damages, costs and attorneys fees finally
awarded against Xxxx Atlantic and its End Users based upon a claim that Genuity
Services infringe any U.S. patent, copyright, trademark, trade secret or other
intellectual property right provided that Xxxx Atlantic promptly notifies
Genuity in writing of such claim and cooperates with Genuity by providing
Genuity with the opportunity, full authority, and assistance (at Genuity's
expense) to defend or settle the claim. Should any Genuity Service become, or
likely to become, in Genuity's opinion, the subject of a claim, Genuity may at
its option and expense: (i) replace or modify the Services so that that
infringement does not exist; (ii) procure for Xxxx Atlantic and its End Users
the right to continue to use the infringing Genuity Services; or, if (i) and
(ii) are not commercially reasonable, (iii) cease providing the infringing
Genuity Services and refund to Xxxx Atlantic any payments made for the
terminated Genuity Service for the period after the termination date. This
section states the entire liability of Genuity with respect to infringement of
any intellectual property rights by Genuity and its suppliers and Genuity and
its suppliers shall have no additional liability with respect to any alleged or
proven infringement. Genuity shall have no liability for and Xxxx Atlantic shall
indemnify and hold Genuity and its suppliers harmless from any and all claims,
damages, costs and attorneys fees Genuity incurs from any claim arising solely
from (a) the combination, by Xxxx Atlantic or its End Users, of Genuity Services
with other products or services not provided by Genuity that are not authorized
by Genuity or are not reasonably intended to be used in combination with the
Genuity Services, or (b) any alteration or modification of Genuity Services that
were not made or authorized by Genuity or (c) the use of a Genuity Service by
either Xxxx Atlantic or its End Users in a manner for which it was neither
intended or designed. The parties disclaim the implied warranty of non-
infringement, relying instead on the terms of this Section.
10.2 General Indemnity. Genuity and Xxxx Atlantic shall each indemnify, defend
-----------------
and hold the other party and its affiliates, and their respective agents,
representatives, employees, directors, officers and assigns harmless against any
losses, damages, liabilities, claims or demands (including all costs, expenses
and attorneys' fees on account thereof or in connection with any investigation
or preparation related thereto or the enforcement of the indemnification
provisions of this Agreement) that may be made as a result of claims made: (i)
by anyone for bodily injuries (including death) to persons or damage to or theft
of tangible or
12
intangible property resulting from the indemnifying party's or its agents'
intentional and willful misconduct or negligent acts or omissions or those of
persons furnished by such party while performing work hereunder pursuant to this
Agreement or in connection with materials furnished by such party pursuant to
this Agreement excluding any claims based on lost data or information unless
such claims are based on intentional and willful misconduct; (ii) by persons
furnished by the indemnifying party or any contractors based on employment
contract, or federal, state or local laws prohibiting discrimination in
employment; (iii) by persons furnished by the indemnifying party or any
contractors under worker's compensation or similar acts; or (iv) resulting from
or in connection with the indemnifying party's or its agents' breach of any
applicable law, statute, order, decree, or regulation in performance of its
obligations hereunder. In addition, Xxxx Atlantic shall indemnify, defend and
hold harmless Genuity and its affiliates, and their respective agents,
representatives, employees, directors officers and assigns harmless against any
losses, damages, liabilities, claims or demands (including all costs, expenses
and attorneys' fees on account thereof or in connection with any investigation
or preparation related thereto or the enforcement of this indemnification
provision) that may be made by any third party for claims arising from Xxxx
Atlantic or Xxxx Atlantic's End Users' use of the Genuity Services and that are
not (i) otherwise subject to indemnification under this Agreement or a Service
Schedule, or (ii) proximately caused by the negligent acts or omissions or other
willful misconduct of Genuity or its affiliates, or their respective agents,
representatives, employees, directors officers or assigns. The indemnified party
shall provide written notice to the other party of any written claims or demands
against it for which the other party is responsible hereunder and shall be
entitled, at its option, to assume the defense or settlement of any such claim.
11. WARRANTY
11.1 Service Warranty. Genuity warrants that the Genuity Services shall be
----------------
provided by qualified personnel in a professional and workmanlike manner in
accordance with the industry standards, and that the Genuity Services shall
perform in substantial accordance with the terms of this Agreement, including,
but not limited to, the service descriptions for the Genuity Services set forth
in the Service Schedules. Genuity further warrants that it has and shall
maintain all rights, authorizations and permits that may be necessary to provide
the Genuity Services.
11.2 Year 2000 Warranty. Genuity shall provide the Year 2000 warranty for the
------------------
Genuity Service as specified in the Service Schedule for that particular Genuity
Service.
11.3 Warranty Remedy. If a Genuity Service fails to meet the warranty set out
---------------
in Section 11.1 or 11.2, upon notice from Xxxx Atlantic, Genuity shall at its
expense promptly correct the deficiency so that the Genuity Service is compliant
with the warranty and shall refund to Xxxx Atlantic the charges paid by Xxxx
Atlantic for the affected service during the period the Service failed to meet
the particular warranty. The foregoing shall not apply to the extent the
deficiency is covered by a service level agreement for which there is a monetary
remedy.
11.4 Service Level Guarantee. If the Service Schedule for a Genuity Service
-----------------------
provides for a service level guarantee and a remedy for failure to attain such
guarantee, then such service level guarantee may be extended to Xxxx Atlantic
End Users by Xxxx Atlantic as Xxxx Atlantic's Service Level Guarantee. Except
as stated in Section 11.3, the service level guarantee remedy shall be in
addition to the remedy set out in Section 11.3.
11.5 EXCLUSION OF OTHER WARRANTIES /REMEDIES. THE WARRANTIES AND REMEDIES
---------------------------------------
PROVIDED IN THIS AGREEMENT ARE XXXX ATLANTIC'S SOLE AND EXCLUSIVE WARRANTIES AND
REMEDIES FOR BREACH OF WARRANTY WITH RESPECT TO THE GENUITY SERVICES. GENUITY
SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES WITH REGARD TO GENUITY SERVICES
PROVIDED UNDER
13
THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. XXXX ATLANTIC MAKES NO WARRANTIES UNDER THIS
AGREEMENT, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.
12. ORDERS BY AFFILIATES
Any Authorized Affiliate of Xxxx Atlantic may place orders under this Agreement.
Genuity shall provide the Genuity Services to such affiliates pursuant to such
order in accordance with the terms and conditions of this Agreement.
13. LIMITATION OF LIABILITY
13.1 EXCEPT FOR BREACHES OF CONFIDENTIALITY OR OTHER INTELLECTUAL PROPERTY
RIGHTS AND THE PARTIES' INDEMNIFICATION OBLIGATIONS, NEITHER PARTY SHALL BE
LIABLE FOR SPECIAL, CONSEQUENTIAL, INDIRECT, PUNITIVE, OR INCIDENTAL DAMAGES
(INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OF OR DAMAGE TO DATA), EVEN
IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 EXCEPT FOR BREACHES OF CONFIDENTIALITY OR OTHER INTELLECTUAL PROPERTY
RIGHTS, THE PARTIES' INDEMNIFICATION OBLIGATIONS, OR XXXX ATLANTIC'S OBLIGATIONS
UNDER SECTION 7.3, NEITHER PARTY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS
HEREUNDER SHALL EXCEED TWENTY-FIVE MILLION DOLLARS ($25,000,000.00).
13.3 NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, GENUITY SHALL HAVE NO
RESPONSIBILITY OR LIABILITY IN CONTRACT, TORT, OR OTHERWISE FOR ANY LOSS, CLAIM,
OR DELAY RESULTING FROM THE INTERRUPTION OR DEGRADATION OF SERVICES CAUSED BY
THE PROVISION BY XXXX ATLANTIC OR A THIRD PARTY (OTHER THAN A THIRD PARTY ACTING
UNDER GENUITY'S DIRECTION OR CONTROL) OF TRANSIT OR OTHER SERVICES OR PRODUCTS
IN CONNECTION WITH THE GENUITY SERVICES.
14. GENERAL
14.1 Notices. All notices required to be given in connection with this
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Agreement shall be sent by a means that obtains an acknowledgment of receipt.
Notices shall be sent to the following addresses:
Xxxx Atlantic:
0000 Xxxxx Xxxxxxxxxx Xxxx
0xx Xxxxx
Xxxxxxxxx, XX 00000
Attention: President
with a copy to:
Xxxx Atlantic Legal Department
0000 Xxxxx Xxxxxxxxxx Xxxx
0xx Xxxxx
Xxxxxxxxx, XX 00000
Attention: General Counsel
Genuity:
Genuity Inc.
0 Xxx xx Xxxxxx Xxxxx
Xxxxxxxxxx, XX 00000
Tel: 800/000-0000
Attention: President
with a copy to:
Genuity Inc.
0 Xxx xx Xxxxxx Xxxxx
Xxxxxxxxxx, XX 00000
Tel: 800/000-0000
Attention: General Counsel
or to such other address as the party to receive the notice so designates by
written notice to the other. Notices shall be deemed effective upon receipt.
14
14.2 Entire Agreement. This Agreement constitutes the entire agreement between
----------------
the parties with respect to the subject matter hereof and supersedes all prior
and contemporaneous communications, representations and agreements. The recitals
in this Agreement are illustrative only and shall not be binding on the parties.
This Agreement shall not be modified except by a written agreement dated
subsequent to the date this Agreement is executed by both parties, and signed on
behalf of the Xxxx Atlantic and Genuity by their respective duly authorized
agent. The provision of any Genuity Service to Xxxx Atlantic that was, prior to
the Effective Date of this Agreement, provided under another agreement, shall be
provided pursuant to this Agreement after the Effective Date. If the prices,
terms or conditions applicable to such Genuity Service are more favorable to the
End User under the prior agreement, the more favorable prices, terms or
conditions shall apply for that End User.
14.3 Severability. If any provision of this Agreement is declared or found to
------------
be illegal, unenforceable or void, then it shall be amended to the extent
necessary to make it legal and enforceable while preserving its intent; the
unenforceability of any provision of this Agreement shall not impair the
enforceability of any other provision of this Agreement.
14.4 No Waiver. No waiver of any breach of any provisions of this Agreement
---------
shall constitute a waiver of any prior, concurrent or subsequent breach of the
same or any other provisions hereof, and no waiver shall be effective unless
made in writing and signed by an authorized representative.
14.5 Nonassignability and Binding Effect. (i) Neither party shall assign any
-----------------------------------
right or interest under this Agreement, except for monies due or to become due,
nor delegate any work or other obligation to be performed or owed under this
Agreement to any third party without the prior written consent of the other
party, provided, however, that the merger or consolidation of one party into, or
the sale of all or substantially all of the assets of such party to, a third
party shall not be deemed to be an assignment. Any attempted assignment or
delegation in contravention of the above shall be void and ineffective. Subject
to the foregoing, this Agreement shall be binding upon and inure to the benefit
of the parties hereto and their permitted successors and assigns.
Notwithstanding the above, each party shall have the right to assign this
agreement and to assign its rights and delegate its duties under this agreement,
either in whole or in part (an "assignment"), at any time and without the other
party's consent, to any wholly-owned subsidiary or affiliate of the assignor.
The assignor shall give the non-assigning party written notice of any
assignment. The assignment shall neither affect nor diminish any rights or
duties that either party may then or thereafter have as to Genuity Services
ordered by Xxxx Atlantic prior to the effective date of the assignment. (ii)
Any assignment of monies by the assignor shall be void and ineffective to the
extent that (i) the assignor has not given the non-assigning party at least
sixty (60) days prior written notice of such assignment and (ii) such assignment
attempts to impose upon the non-assigning party obligations to the assignee
additional to payments of such monies or to preclude the non-assigning party
from dealing solely with the other party in all matters pertaining to the
Agreement.
14.6 Force Majeure. Neither party shall be in default of any obligation under
-------------
this Agreement or any Service Schedule nor liable for any delay or failure in
performance which results directly or indirectly from Acts of God, casualty,
acts of civil or military authorities, civil disturbances, war, strikes or other
labor-related disputes, fires, disruption in transportation, flood, lock out,
epidemic, destruction or shut-down of facilities, railroad disaster, cable cut,
shortage or curtailment, or other causes beyond the party's reasonable control.
14.7 Regulatory Compliance. This Agreement is subject at all times to any
---------------------
statute, order, rule, or regulation or any state or federal regulatory agency
having competent jurisdiction over one or both of the parties hereto or the
services provided hereby. The parties agree to cooperate with each other and
with any applicable regulatory agency so that any and all
15
necessary approvals may be obtained. During the term of this Agreement, the
parties agree to continue to cooperate with each other in any review of this
Agreement by a regulatory agency so that the benefits of this Agreement may be
achieved. Notwithstanding the Effective Date and term of this Agreement as
stated elsewhere, to the extent that any statute, order, rule or regulation or
any regulatory agency having competent jurisdiction over one or both parties to
this Agreement, shall require that this Agreement or subsequent amendment be
filed with or approved by such regulatory agency before the Agreement or
amendment may be effective, this Agreement or amendment shall not be effective
in such state until the first business day after such approval or filing shall
have occurred.
14.8 Continuing Obligations. Notwithstanding termination or expiration of this
----------------------
Agreement or any Service Schedule hereunder, Xxxx Atlantic's obligation to pay
for Genuity Services provided hereunder shall continue. Any obligations,
duties, or rights that may, by their nature, extend beyond the expiration or
termination of this Agreement or any particular Service Schedule, shall survive
any such expiration or termination. Nothing in this section shall affect either
party's rights or remedies at law or in equity in the event of a breach by the
other party.
14.9 Governing Law. This Agreement shall be governed by the laws of the
-------------
Commonwealth of Massachusetts without regard to its conflicts of laws
principles.
14.10. Compliance with Laws. The parties shall comply with all applicable
--------------------
laws, statutes, ordinances, directives, rules, regulations, orders and decrees
of any court or regulatory authority of competent jurisdiction in performing
this Agreement. If Xxxx Atlantic requires Genuity to temporarily adjust its
business as set forth in this Paragraph, Xxxx Atlantic shall provide Genuity
with 180 days prior written notice of the date on which Xxxx Atlantic intends to
exercise its option to convert its B Shares of Genuity stock ("Xxxx Atlantic
Notice"). In the Xxxx Atlantic Notice, Xxxx Atlantic may, at its discretion,
designate certain States in which it does not expect to have legal authority
under applicable federal law ("Xxxx Atlantic Designated States"), to operate
Genuity at the time of the Xxxx Atlantic conversion. Upon receipt of the Xxxx
Atlantic Notice, Genuity shall temporarily adjust its business in the Xxxx
Atlantic Designated States in such a manner, as Genuity determines in its sole
discretion, as will allow Genuity to operate in compliance with applicable
federal law in such States on or before the conversion date set forth in the
Xxxx Atlantic Notice. In no event shall (1) the Xxxx Atlantic Designated States
account for greater than 3 percent of Genuity's total revenue, as measured by
comparing the revenue arising out of Genuity business in the Xxxx Atlantic
Designated States to Genuity's revenue for its overall operations for the prior
12 months before the date of the Xxxx Atlantic Notice and/or (2) the
adjustment of Genuity's operations result in the loss to Genuity of overall
revenue of more than 3% of its revenue for the prior 12 months before the date
of the Xxxx Atlantic notice. Xxxx Atlantic agrees to pay an amount necessary to
make Genuity financially whole as a result of Genuity's modifications to its
business under this Paragraph. Such amount shall not be greater than 3 percent
of Genuity's total revenue, as described above.
14.11. Additional Remedies. The rights and remedies set forth in this Agreement,
-------------------
unless otherwise stated in this Agreement, are in addition to and not in
substitution of all rights and remedies available to the parties at law, in
equity, or otherwise.
14.12. Audit. During the Term and for a period of three (3) years thereafter,
-----
each party shall keep and maintain records of amounts billed to and paid by Xxxx
Atlantic for Genuity Services under this Agreement in accordance with generally
accepted accounting principles. Each party shall also keep and maintain for the
same three (3) year period, records showing compliance with the terms of this
Agreement other than billing and payment terms. Each party shall provide the
other and its representatives full and complete access to such records at all
reasonable times for purposes of audit related to a party's performance under
this Agreement, during the Term hereof and for such three (3) year period. At
the request of the audited party, the audit shall be conducted by an
16
independent auditor chosen by the auditing party and reasonably acceptable to
the audited party. Such independent auditor shall not be permitted to disclose
any confidential customer contract, pricing or other proprietary information of
the audited party to the auditing party, except as and to the extent permitted
elsewhere in this Agreement.
14.13. Dispute Resolution.
------------------
(a) The parties agree to seek resolution of any claim or dispute arising out of
or related to this Agreement through negotiations as set out in this section
prior to filing any lawsuit or administrative claim or complaint. The parties
shall first attempt in good faith to reach resolution through discussions at the
non-executive level. If such efforts are not successful, the parties shall
escalate the dispute to the vice president level in their respective
organizations. Either party may then submit a written notice to the other party
in accordance with the notice provisions of this Agreement, requesting
initiation of these dispute resolution procedures. The notice shall set out the
nature of the dispute and shall identify the person in the notifying party's
organization who has the authority to reach final decision on the dispute.
Within ten (10) days of receipt of such notice, the receiving party shall
respond in writing with designation of the person in its organization who has
the authority to reach final decision on the dispute. The representatives shall
then meet and negotiate in good faith to resolve the dispute. The discussions
shall be left to the discretion of the representatives, who may utilize other
alternative dispute resolution procedures such as mediation to assist in the
negotiations. Discussions and correspondence among the representatives for
purposes of these negotiations shall be treated as confidential information
developed for purposes of settlement, shall be exempt from discovery and
production, and shall not be admissible in any lawsuit or administrative
proceeding without the concurrence of all parties pursuant to Rule 408 of the
Federal Rules of Evidence. Documents identified in or provided with such
communications, which are not prepared for purposes of the negotiations, are not
so exempted and may, if otherwise admissible, be admitted in evidence in the
arbitration or lawsuit. The parties agree to pursue resolution under this
subsection for a minimum of 60 days following the first written notice
requesting initiation of these dispute resolution procedures before pursing
arbitration as set forth in subsection (b), below. The foregoing procedure
shall not apply to claims or disputes relating to confidential information,
other intellectual property, or indemnity rights or obligations.
(b) If the parties cannot resolve the dispute in accordance with subsection
(a), above, either party shall have the right to cause the parties to enter into
binding arbitration in accordance with the rules of the American Arbitration
Association then in effect. The place of arbitration shall be conducted in the
County of New York, in the State of New York. Three (3) arbitrators, each having
at least five (5) years of experience in the telecommunications field, shall be
appointed, one by each party, and then one selected jointly by those two
arbitrators, for such arbitration. Any award rendered therein shall specify the
findings of fact of the arbitrators and the reasons for such award, with
reference to and reliance on relevant law. The parties shall each be responsible
for their own costs in the arbitration and shall share equally in the cost of
the arbitrator and any related costs such as meeting space and the like.
14.14 Government Requirements. Genuity shall comply with applicable provisions
-----------------------
of Attachment 2, Government Requirements. Attachment 2 is hereby made a part of
this Agreement. The term Consultant" in Attachment 2 shall be deemed to mean
Genuity.
14.15 Good Faith Performance. Subject to the terms and provisions of this
----------------------
Agreement, each party covenants that it shall take, or cause to be taken, all
lawful actions to do, or cause to be done, all things necessary, proper, or
advisable to comply with the provisions of this Agreement. In the performance
of its obligations under this Agreement, each party covenants that it shall act
fairly and in good faith. Where notice, approval or similar action by a party
is permitted or required by any provision of this Agreement, such action shall
not be unreasonably delayed or withheld. The parties shall cooperate in good
faith to amend
17
this Agreement to correct any inadvertent failure to include or inadvertent
inclusion of, any non-material terms or conditions, if any.
14.16 No Third Party Beneficiaries. Except as provided herein, this Agreement
----------------------------
is for the sole and exclusive benefit of the parties hereto and nothing in this
Agreement shall be construed to grant to any person other than the parties
hereto, and their respective successors and permitted assigns, any right, remedy
or claim under or in respect of this Agreement or any provision hereof.
14.17 Publicity. This Agreement shall be treated as confidential information
---------
of both parties and shall and protected in accordance with Section 9 hereto.
Without limiting the foregoing, neither party shall issue any press release,
advertising or other publicity material using the other party's name or marks or
describing in any way the terms of this Agreement without first receiving the
other party's written consent as to form and content, which consent shall not be
unreasonably withheld or delayed.
14.18 Headings. The headings contained herein are included solely for ease of
--------
reference and in no way shall limit, expand or otherwise affect either the
substance or construction of the terms and conditions of this Agreement or the
intent of the parties hereto.
Each of the parties has read, understood and agrees to comply with these terms
and conditions.
XXXX ATLANTIC CORPORATION GENUITY SOLUTIONS INC.
By: ___________________________ By: ___________________________
Name: _________________________ Name: _________________________
Title: ________________________ Title: ________________________
Date: _________________________ Date:__________________________
18
Attachment 1
Purchase Commitment
Xxxx Atlantic will use Genuity as its preferred provider of the types of
services covered in the Agreement. Accordingly, Xxxx Atlantic will spend no
less than five hundred million dollars (US $500,000,000) ("Purchase Commitment")
to purchase the Genuity Services during the Initial Term, subject to the terms
and conditions of the Agreement and the following:
A. Included Items
The following amounts, not counting taxes paid to Genuity pursuant to Section
7.8, shall be counted toward the Purchase Commitment:
1. Any and all amounts paid and/or owed by Xxxx Atlantic and/or an Authorized
Affiliate to Genuity for the Genuity Services.
2. Any and all amounts received by or owed to Genuity for the Genuity Services
or similar services that are sold by Genuity pursuant to a referral made by Xxxx
Atlantic under the lead referral program described in Section 1.2.
3. Any and all amounts paid and/or owed by Xxxx Atlantic and/or an Authorized
Affiliate to one or more third part(ies) (i.e., a non-Xxxx Atlantic affiliate)
for the purchase of substitute services in the event that Genuity does not
maintain a competitive and current portfolio of services under Section 3.6, and
such failure is the proximate cause of the events described above.
4. Any and all amounts paid and/or owed by Xxxx Atlantic and/or an Authorized
Affiliate to one or more third part(ies) (i.e., a non-Xxxx Atlantic affiliate)
for the purchase of substitute services in the event that: (i) Genuity fails to
adjust its prices or service offerings in response to commercially reasonable
End User bid opportunities pursuant to Section 3.7, and (ii) Xxxx Atlantic
and/or an Authorized Affiliate despite commercially reasonable efforts is or are
unable to meet commercially reasonable End User's requirements with the Genuity
Services, and (iii) and Genuity's failure to adjust its prices or service
offerings is the proximate cause of Xxxx Atlantic's and/or and Authorized
Affiliate's purchase of substitute services or inability to meet commercially
reasonable End User's requirement.
5. Any and all amounts (i) paid and/or owed by Xxxx Atlantic and/or an
Authorized Affiliate to one or more third part(ies) (i.e., a non-Xxxx Atlantic
affiliate) for the purchase of substitute services, in the event that Genuity
fails to comply with Section 7.4 and such failure is the proximate cause of the
events described in subsection above. To the extent such amounts are included
in Section 4 of this Attachment 1, they shall not also be counted herein.
6. Any and all amounts that Xxxx Atlantic can reasonably establish would have
been paid and/or owed by Xxxx Atlantic or an Authorized Affiliate to Genuity for
one or more of the Genuity Services to the extent that Xxxx Atlantic terminates
the Service Schedule with respect to such Genuity Services due to a default in
accordance with Section 6.2, or due to a regulatory or legal prohibition in
accordance with Section 6.3.
B. Interim Purchase Commitment Milestone
There shall be an interim Purchase Commitment (the "Interim Purchase
Commitment") of two hundred million dollars ($200,000,000) measured at the end
of the third year following the Effective Date.
19
C. Shortfall Charge
In the event that Xxxx Atlantic has failed to satisfy the Interim Purchase
Commitment by the end of the third year following the Effective Date, and to the
extent such failure is not proximately caused by negligent or otherwise wrongful
acts or omissions of Genuity or any Genuity agent or by Genuity's breach of the
Agreement, or is not otherwise excused under the Agreement (e.g., Force
majeure), Xxxx Atlantic shall pay Genuity the difference between the Interim
Purchase Commitment and the total of the Included Items specified in Section A,
above, for years 1 through 3 (the "Interim Shortfall Charge").
In the event that Xxxx Atlantic has failed to satisfy the Purchase Commitment by
the end of the Initial Term, and to the extent such failure is not proximately
caused by negligent or otherwise wrongful acts or omissions of Genuity or any
Genuity agent or by Genuity's breach of the Agreement, or is not otherwise
excused under the Agreement (e.g., Force majeure), Xxxx Atlantic shall pay
Genuity the difference between: (i) the Purchase Commitment less any Interim
Shortfall Charge; and (ii) and the total of the Included Items specified in A,
above for the Initial Term (the "Shortfall Charge").
D. Payment
Genuity shall invoice Xxxx Atlantic for any Interim Shortfall Charge owed within
ninety (90) days after the completion of year 3, and for any Shortfall Charge
within ninety (90) days after the expiration of the Initial Term. Such invoices
shall set forth with particularity the basis for the Interim Shortfall Charge or
the Shortfall Charge, as applicable. Xxxx Atlantic may dispute such invoice in
accordance with Section 14.13 of the Purchase, Resale and Marketing Agreement,
and may, prior to attempting to end such dispute, conduct an audit of all of
Genuity's or its agents' records that may be reasonably relevant in calculating
the Shortfall Charge.
E. Exclusive Remedy
The remedies set forth herein shall constitute the exclusive remedy and the
entire liability of the parties under Section 7.3; and shall also constitute the
exclusive remedy (other than the remedy set forth in Section 6.2) of the parties
under Sections 3.6 and 3.7.
20
Attachment 2
Government Requirements
To the extent that this Agreement is subject to them, Consultant shall comply
with the applicable provisions of the following: Exec. Order No. 11246, Exec.
Order No. 11625, Exec. Order No. 12138, Exec. Order No. 11701, Exec. Order No.
11758, Section 503 of the Rehabilitation Act of 1973 as amended by PL93-516 and
XX000-000, Xxxxxxx Era Veteran's Readjustment Assistance Act of 1974, Veteran's
Compensation, Education and Employment Amendments of 1982, and the rules,
regulations and relevant orders of the Secretary of Labor pertaining to the
Executive Orders and Statutes listed above. The following table describes the
clauses which are included in the Agreement.
Annual Contract Value Clauses
Under - $10,000 5#
$10,000 - $50,000 1, 2, 5#, 6, 7, 8, 9
$50,000 - $500,000 1, 2, 3##, 4##, 5, 6, 7, 8, 9
Over $500,000 1, 2, 3##, 4##, 5, 6, 7, 8###, 9
1. Equal Employment Opportunity Provisions
In accordance with Executive Order 11246, dated September 24, 1965 and Subpart
22.8 of Subchapter D of Chapter 1 of Title 48 of the Code of Federal Regulations
as may be amended from time to time, the parties incorporate herein by this
reference the regulations and clauses required by those provisions to be made a
part of government contracts and subcontracts.
2. Certification of Non-Segregated Facilities
The Consultant certifies that it does not and shall not maintain any facilities
it provides for its employees in a segregated manner, or permit its employees to
perform their SERVICES at any location under its control, where segregated
facilities are maintained; and that it shall obtain a similar certification,
prior to the award of any nonexempt subcontract.
3. Certification of Affirmative Action Program (if applicable by law, rule,
regulation, or order to Consultant)
The Consultant affirms that it has developed and is maintaining an Affirmative
Action Plan as required by Subpart 22.8 of Subchapter D of Chapter 1 of Title 48
of the Code of Federal Regulations.
4. Certification of Filing of Employer's Information Reports (if applicable by
law, rule, regulation, or order to Consultant)
The Consultant agrees to file annually on or before the 31st day of March
complete and accurate reports on Standard Form 100 (EEO-1) or such forms as may
be promulgated in its place.
5. Utilization of Small Business Concerns and Small Disadvantaged Business
Concerns
(a) It is the policy of the United States that small business concerns and
small business concerns owned and controlled by socially and
economically disadvantaged individuals shall have the maximum
practicable opportunity to participate in performing contracts let by
any Federal agency.
21
(b) The Consultant hereby agrees to carry out this policy in the awarding
of subcontracts to the fullest extent consistent with efficient
contract performance. The Consultant further agrees to cooperate in
any studies or surveys as may be conducted by the United States Small
Business Administration or the awarding agency of the United States as
may be necessary to determine the extent of the Consultant's
compliance with this clause.
(c) As used in this contract, the term "small business concern" shall mean
a small business as defined pursuant to section 3 of the Small
Business Act and relevant regulations promulgated pursuant thereto.
The term "small business concern owned and controlled by socially and
economically disadvantaged individuals shall mean a small business
concern - (1) Which is at least fifty-one percent (51%) owned by one
or more socially and economically disadvantaged individuals; or, in
the case of any publicly owned business, at least fifty-one percent
(51%) of the stock of which is owned by one or more socially and
economically disadvantaged individuals; and (2) Whose management and
daily business operations are controlled by one or more of such
individuals. The Consultant shall presume that socially and
economically disadvantaged individuals include Black Americans,
Hispanic Americans, Native Americans, Asian-Pacific Americans, Asian-
Indian Americans and other minorities, or any other individual found
to be disadvantaged by the Administration pursuant to section 8 (a) of
the Small Business Act.
(d) Consultants acting in good faith may rely on written representations
by their subcontractors regarding their status as either a Small
Business Concern or a Small Business Concern owned and controlled by
socially and economically disadvantaged individuals.
6. Utilization of Women-Owned Small Businesses
(a) "Women-owned small businesses," as used in this clause, means
businesses that are at least 51 percent owned by women who are
United States citizens and who also control and operate the business.
"Control," as used in this clause, means exercising the power to make
policy decisions.
"Operate," as used in this clause, means being actively involved in
the day-to-day management of the business.
(b) It is the policy of the United States that women-owned small
businesses shall have the maximum practicable opportunity to
participate in performing contracts awarded by any Federal agency.
(c) The Consultant agrees to use its best efforts to give women- owned
small businesses the maximum practicable opportunity to participate in
the subcontracts it awards to the fullest extent consistent with the
efficient performance of its contract.
7. Affirmative Action for Disabled Veterans and Veterans of the Vietnam Era
In accordance with Exec. Order 11701, dated January 24, 1973, and Subpart
22.13 of Subchapter D of Chapter 1 of Title 48 of the Code of Federal
Regulations, as may be amended from time to time, the parties incorporate
herein by this reference the regulations and contract clauses required by
those provisions to be made a part of Government contracts and
subcontracts.
8. Affirmative Action for Handicapped Workers
In accordance with Exec. Order 11758, dated January 15, 1974, and Subpart
22.14 of Subchapter D of Chapter 1 of Title 48 of the Code of Federal
Regulations as may be amended from time to
22
time, the parties incorporate herein by this reference the regulations and
contract clauses required by those provisions to be made a part of
Government contracts and subcontracts.
9. Employment Reports on Special Disabled Veterans and Veterans of the Vietnam
Era
(a) The Consultant agrees to report at least annually, as required by the
Secretary of Labor, on:
(1) The number of special disabled veterans and the number of
veterans of the Vietnam era in the work force of the Consultant by job
category and hiring location; and
(2) The total number of new employees hired during the period
covered by the report, and of that total, the number of special
disabled veterans, and the number of veterans of the Vietnam era.
(b) The above items shall be reported by completing the form entitled
"Federal Contractor Veterans' Employment Report VETS-100."
(c) Reports shall be submitted no later than March 31 of each year.
(d) The employment activity report required by paragraph (a) (2) of this
section shall reflect total hires during the most recent 12-month
period as of the ending date selected for the employment profile
report required by paragraph (a) (1) of this section. The
Consultant may select an ending date: (1) As of the end of any pay
period January through March 1st of the year the report is due, or
(2) as of December 31, if the Consultant has previous written approval
from the Equal Employment Opportunity Commission to do so for
purposes of submitting the Employer Information Report EEO-1
(Standard Form 100).
(e) The count of veterans reported according to paragraphs (a) above shall
be based on voluntary disclosure. Each Consultant subject to the
reporting requirements at 38 U.S.C. 2012(d) shall invite all special
disabled veterans and veterans of the Vietnam era who wish to
benefit under the affirmative action program at 38 U.S.C. 2012 to
identify themselves to the Consultant. The invitation shall state
that the information is voluntarily provided, that the information
shall be kept confidential, that disclosure or refusal to provide the
information shall not subject the applicant or employee to any
adverse treatment, and that the information shall be used only in
accordance with the regulations promulgated under 38 U.S.C. 2012.
Nothing in this paragraph (e) shall preclude an employee from
informing the Consultant at a future time of his or her desire to
benefit from this program. Nothing in this paragraph (e) shall
relieve the Consultant from liability for discrimination under 38
U.S.C. 2012.
# Applies only if this Agreement has further subcontracting
opportunities.
## Applies only to businesses with 50 or more employees.
### Consultant must also adopt and comply with a small business and
small disadvantaged business subcontracting plan pursuant to Title
48 of the Code of Federal Regulations.
23
PURCHASE, RESALE AND MARKETING AGREEMENT
SERVICE SCHEDULE
IP SERVICES
This Service Schedule is issued under the Purchase, Resale and Marketing
Agreement between Xxxx Atlantic Corporation ("Xxxx Atlantic") and Genuity
Solutions Inc. ("Genuity") dated _____________ ("the Agreement"). The terms and
conditions of the Agreement are incorporated herein by reference and made a part
hereof. In the event of a conflict between the terms of this Service Schedule
and the Agreement, the terms of this Service Schedule shall prevail. Capitalized
terms are defined in the Agreement.
Section I: The following terms apply to all Services under this Service
---------
Schedule:
1. Appointments. Genuity Solutions Inc. ("Genuity") hereby authorizes Xxxx
-------------
Atlantic Corporation ("Xxxx Atlantic") to purchase for its own use, to use in
providing services to its customers, and to market and resell Genuity BizConnect
Connection Services, DiaLinx Services, Enterprise Advantage Services, Internet
Advantage Connection Services, Internet Advantage International Connection
Services, ISP Direct Services, Managed VPN Services, Security Advantage
Services, Site Patrol Services, Site Scan Services, Vulnerability Scan Services,
and VPN Advantage Services as described on attached Attachment A (collectively
the "Services," or individually "BC Service," "DiaLinx," "EA Service" "IA
Service," "IAI Service," "ISP Direct Service," "Managed VPN Service," "Security
Advantage Service" "Site Patrol Service," "Site Scan Service," "Vulnerability
Scan Service," and "VPNA Services" respectively).
2. Service Schedule Term. The term of this Service Schedule shall be for five
----------------------
(5) years as set out in the Agreement.
3. Purchase Price. The purchase prices and/or discount levels for Services are
---------------
stated in Attachment B. Prices may be decreased on notice. Prices may be
increased for a renewal Term upon ninety (90) days notice prior to the end of
the then current term. With respect to Web Hosting services, Xxxx Atlantic
understands discount pricing is subject to fluctuations in the base prices for
such services. All pricing related issues are subject to Section 7.4 of the
Agreement.
4. Genuity End User Support. Genuity will provide support to Xxxx Atlantic and
-------------------------
Xxxx Atlantic's End Users in accordance with this Agreement and Service Schedule
for issues related to the installation or operation of the Services purchased by
the End User. Genuity shall also provide such support in accordance with the
support requirements set out in the Agreement. Genuity support may directly
contact Xxxx Atlantic's End Users only as set forth in the Agreement or Service
Schedule, or as otherwise authorized by Xxxx Atlantic.
5. Genuity and Xxxx Atlantic Joint End User Support. All processes for joint
------------------------------------------------
End User support will be agreed upon by the Parties in accordance with the
procedures set forth in Section 3.2 of the Agreement.
6. End User Agreements. Xxxx Atlantic agrees to sell and distribute the
-------------------
Genuity Services by means of written agreements by and between each End User and
Xxxx Atlantic that are at least as protective of Genuity as those stated in
Attachment C "Mandatory Flowdown Terms" and, where appropriate, shall contain
terms and conditions that are consistent with the respective obligations of Xxxx
Atlantic and Genuity. In those cases where the Xxxx Atlantic purchases the
Genuity Services for its own internal use or for use in providing services to
End Users, then the terms stated in Attachment C apply to Xxxx Atlantic,
provided, however, that in the event the terms of Attachment C conflict with the
terms in the Agreement or Service Schedule the Agreement or Service Schedule
will control. The term for Xxxx Atlantic End User Agreements will be set at
Xxxx Atlantic's discretion provided that however, End User Agreement terms will
be for a minimum of one year and will not exceed five (5) years in length for IA
and ISP Direct Services, and will not exceed three (3) years in length with
respect to all other services.
7. Operational Support. Genuity shall provide Operations Support in accordance
--------------------
with the terms set forth in this Service Schedule and Section 3.2 of the
Agreement. Operational Support shall consist of the following (as may be
modified
1
from time to time by the parties in accordance with Section 3.2 of the
Agreement):
A. Sales and Order Entry
(i) Genuity Shall provide Xxxx Atlantic access to Genuity systems, which
will provide Xxxx Atlantic the ability to develop End User pricing quotes,
transmit Xxxx Atlantic customer orders to Genuity, access to Genuity
product training support materials and pre and post sales documentation.
Systems to be accessed by Xxxx Atlantic will be in the same manner as
Genuity provides system access to other resellers. Information to be
accessed by Xxxx Atlantic shall include, but not be limited to, the
following product specific information (as available): detailed product
descriptions, product advisories, product white papers, technical
documentation (i.e. system administration and configuration manuals,
standard operating procedures, and all information relative to product
hardware/software revisions).
(ii) For EA Services, Genuity will provide Xxxx Atlantic with the same list
of changes for each update to the price list that Genuity supplies to its
own internal personnel.
(iii) Genuity will provide access to full POP information including physical
addresses to coordinate opportunities where such knowledge is necessary.
(iv) Genuity will contact Xxxx Atlantic End Users to obtain critical
information required to support provisioning activities.
(v) Jeopardies - A jeopardy occurs when it appears likely that an order
due date ("ODD") will be missed. For jeopardy conditions discovered at
least twenty-four (24) hours prior to the ODD, Genuity will notify Xxxx
Atlantic by providing a new ODD via E-mail prior to the original ODD.
Jeopardies that occur on the ODD, the jeopardy condition will be
communicated immediately by Genuity to Xxxx Atlantic via a phone call and
E-mail to the designated Xxxx Atlantic contact. Genuity will provide real
time jeopardy/reason missed notification and estimated time to resolve.
(vi) Upon request, Genuity will order the LEC/CAP circuit for Xxxx
Atlantic's customer on behalf of Xxxx Atlantic. Genuity will use
commercially reasonable efforts to obtain discounts commensurate with
volume from underlying access circuit providers. Where such charges are
priced as "pass-through", Genuity will pass through actual charges without
xxxx-up.
(vii) Upon Xxxx Atlantic End User order completion, Genuity will provide
Xxxx Atlantic the same End User raw data utilized by Genuity in the
development of a Service Implementation Kit (SIK).
B. Order Processing for Services
(i) Xxxx Atlantic will send Genuity a complete and accurate order for
circuits, equipment, and services. Xxxx Atlantic will ensure the End User
Customer Sales Agreement has been signed by its customer prior to
submitting a sales order to Genuity. Within two (2) business days of
receipt of the order, Genuity will notify Xxxx Atlantic that it has either
accepted or rejected the order. Acceptance of the order means that Genuity
has approved of the form of the order, e.g., the order is complete, all
fields are filled in, and that Genuity will commence processing the order.
If Genuity has not responded to Xxxx Atlantic within two (2) business days
of Genuity's receipt of the order, the order will be presumed accepted by
Xxxx Atlantic unless Genuity informs Xxxx Atlantic to the contrary.
(ii) Genuity will provide time frame commitment for cancellation of service
after notification by Xxxx Atlantic.
(iii) Genuity will provide current order status log by 5:00 AM Eastern Time
daily.
(iv) Genuity will post order status log on a secure internet site in a
mutually agreeable format.
(v) Any and all changes to order provisioning processes will be mutually
agreed upon by both Parties.
C. Repair
2
(i) Genuity will provide Xxxx Atlantic a twenty-four (24) hour by seven-
(7) day a week support for all services. Upon receipt of a problem reported
by Xxxx Atlantic, Genuity will record and resolve the problem according to
the event management guidelines found on the Genuity Knowledge Bank.
(ii) Xxxx Atlantic will provide Level I Technical support to Xxxx Atlantic
End Users. Level I Technical Support includes taking the initial call,
trouble identification, isolation, and resolution. In the event Xxxx
Atlantic is unable to identify, isolate or correct the trouble, Xxxx
Atlantic shall notify Genuity that Level II End User support is required
via electronic transmission of a repair ticket. Genuity will receive the
trouble ticket and be responsible for all Level II Technical Support (where
required). Level II Technical Support is invoked when Xxxx Atlantic is
unable to identify, isolate or correct the trouble. Such trouble may be
complex and require technical expertise and broad product and service
knowledge. In the event Genuity receives the trouble report from Xxxx
Atlantic's End User, or from Genuity's internal electronic monitoring
systems, Genuity shall agree to notify Xxxx Atlantic via phone and/or
E-mail with all pertinent information. Both Parties will mutually agree
upon exceptions and/or modifications to repair processes.
(iii) When multiple Genuity and Xxxx Atlantic personnel need to be involved
in trouble resolution, such support will include tracking, status reporting
and closing the ticket with Xxxx Atlantic, based on the
processes/procedures outlined in Attachment D, "Severity Levels." Xxxx
Atlantic will be responsible for providing status reports to the end-user
customer.
(iv) Genuity shall contact Xxxx Atlantic via e-mail with an explanation of
the trouble resolution, test with Xxxx Atlantic's End User and verify that
the problem has been corrected. Genuity shall perform a mutual ticket
closeout process with Xxxx Atlantic. Genuity shall close trouble reports
with cause and disposition sub codes. Genuity will notify Xxxx Atlantic by
electronic mail within one (1) hour of mutual ticket closeout with Xxxx
Atlantic's customer.
(v) Genuity will provide repair/event status reports to Xxxx Atlantic
according to the instructions more specifically defined in Attachment D
"Severity Levels".
(vi) Genuity will provide Xxxx Atlantic emergency broadcast support
utilizing its standard procedures. The emergency broadcast support is
utilized by Genuity based on the best judgement of Customer Care's Duty
Manager. The emergency broadcast support mechanism is considered for use
when there is a service outage impacting 10 or more customers.
D. Point of Contact (POC) Information - Both Parties agree to provide POCs for
the following functional areas: product price list releases, order
provisioning, repair, test and turn up, billing and contracts. Genuity
further agrees to provide technical support contacts for each Service as
mutually agreed upon by both Parties. POC information shall include contact
name, title, telephone number, e-mail address, and mailing address. Both
Parties will provide updated POC information as changes in POC information
occur.
E. Escalation Process - Genuity shall provide Xxxx Atlantic escalation
procedures for, but not limited to, back office issues, i.e. ordering,
order provisioning, test and turn up, billing, xxxx inquiry; and pricing
for relief on strategic opportunities. Escalation processes will provide
for at least three upward levels of escalation contacts.
8. Expedites For Services. Xxxx Atlantic reserves the right to negotiate
-----------------------
expedited installation dates. Service expedites are available for all Genuity
Services exceptEA Service, and will be reviewed by Genuity on a case by case
basis. Genuity will inform Xxxx Atlantic if an expedite is not feasible within 2
business days. Genuity reserves the right to limit the maximum number of
expedites submitted for a given service to 10%, of the Xxxx Atlantic order
volume associated with that service for the preceding calendar month, or five
(5) concurrent orders, which ever is greater. Genuity will provide a monthly
report of total orders placed, number of expedites requested, number granted
3
and number completed as scheduled. Genuity and Xxxx Atlantic will re-evaluate
the number of expedite requests as business volumes dictate. Genuity will notify
Xxxx Atlantic of service availability within one business day of service being
installed and passing acceptance testing.
9. Processes To Be Completed. Both Parties mutually agree to develop and
--------------------------
complete the following processes within 120 (one hundred twenty) days of the
effective date the Agreement, and in the interim, to develop mutually acceptable
interim processes to allow the transactions contemplated by this agreement to
occur:
(i) Genuity to provide specific rules for start of Services billing when
multiple Services with different install dates are ordered.
(ii) For EA Services, Xxxx Atlantic and Genuity shall, in accordance with
the procedures set forth in Section 3.2 of the Agreement, agree upon (i)
the method(s) Genuity uses to communicate its rejection of Xxxx Atlantic's
quotation request packages, (ii) conventions for the documents required by
Genuity for quotation request packages and orders, and (iii) the
communication of changes made by Genuity to End User systems, including the
extent and method of the communication.
(iii) Genuity shall either provide monthly reports in a mutually agreeable
format, or access to systems, which analyze network performance and SLA
history for all SLAs.
(iv) Genuity shall provide Xxxx Atlantic real time access to required
information enabling Xxxx Atlantic to furnish Level 1 repair support.
(v) Genuity shall provide Xxxx Atlantic confirmation of current Xxxx
Atlantic End User configuration information.
(vi) Genuity agrees that any future systems development to incorporate Xxxx
Atlantic's requirements for, but not limited to, sales quotation, order
submission, order provisioning, repair and billing will be at Genuity's
expense
10. New Releases Notification and Development Genuity agrees to provide Xxxx
-----------------------------------------
Atlantic with forty-five (45) days advance written notice of any new releases of
Genuity Services; provided, however, that if time-to-market considerations make
forty-five (45) days advance written notice impracticable, Genuity will provide
such lesser notice as is practicable. Generally, a New Release occurs when a
new Service Description for an existing Service is published (e.g. upgrade from
Site Patrol for FireWall-1 version 5.2 to 5.3). For purposes of this section, a
New Release shall also include the publication of a new Service Description for
a Service which is a natural extension or alternative for Genuity Services
offered under this Schedule (e.g. Managed VPN offered as an extension of the VPN
Advantage line of services). Genuity agrees to make available to Xxxx Atlantic
any New Releases of Services. In the event there are any impacts to pricing,
order entrance criteria, contact and escalation contacts, back office, order,
test and turn up processes, expedite policies and processes, rejection policies,
and relevant language, scripting, or training for Xxxx Atlantic's first level
customer support, and billing start policy, Genuity agrees to provide all
relative documentation to the Service release within thirty (30) days.
11. Service Enhancements. Genuity will provide Xxxx Atlantic with forty five
--------------------
(45) days advance written notice of any significant services enhancements;
provided, however, that if time-to-market considerations make forty five (45)
advance written notice impractical, Genuity will provide such lesser notice as
is practicable. For purposes of this section, "Significant Enhancements" mean
updates to the available Services that entail an amendment or expansion of the
existing Service Description for that Service, but do not constitute a New
Release. In the event there are any impacts to pricing, order entrance
criteria, test and turn up processes, rejection policies, and relevant language,
scripting, or training for Xxxx Atlantic's first level customer support, and
billing start policy, Genuity agrees to provide all relative documentation to
the Service enhancement within thirty (30) days.
12. New Services Notification and Development. Genuity will provide Xxxx
------------------------------------------
Atlantic sixty (60) days advance notice in writing of any new IP Services not
covered by Sections 10 and 11, above; provided, however,
4
that if time-to-market considerations make sixty (60) days advance written
notice impractical, Genuity will provide such lesser notice as is practicable.
Genuity agrees to make available to Xxxx Atlantic any new IP services Genuity
develops; provided that Xxxx Atlantic and Genuity mutually agree on the terms
and conditions for the new services. Xxxx Atlantic, in its sole discretion,
shall select the calendar date on which Xxxx Atlantic shall elect to roll out
new Genuity Services. Xxxx Atlantic shall provide Genuity forty-five (45) days
advance written notice of new service roll out by Xxxx Atlantic of new Genuity
service. Genuity shall provide the following thirty (30) days prior to Xxxx
Atlantic's roll out of new Services; order entrance criteria, pricing, contact
and escalation contacts, high level review of back office, order, test and turn
up processes, expedite policy and process, rejection policy, and relevant
language, scripting or training for Xxxx Atlantic's first level customer
support, and billing start policy.
13. Genuity Support of Xxxx Atlantic Trial Offerings. Genuity reserves the
-------------------------------------------------
right to offer Xxxx Atlantic new service capabilities and/or enhancements prior
to Genuity's market introduction of same services. Genuity will give Xxxx
Atlantic requests for participation in Trial Offering due consideration.
Genuity agrees to provide full support to Xxxx Atlantic for any Trial Offerings
agreed to by both Parties.
14. Performance Measurement. Xxxx Atlantic and Genuity will mutually develop a
------------------------
Performance Report Card to include categories, identified by Xxxx Atlantic and
Genuity, which will reflect Genuity's performance. The Performance Report Card
will be produced and reviewed in accordance with the procedures established
pursuant to Section 3.2 of the Agreement. Both Parties agree to work
cooperatively in the production of the report card. Refer to Attachment E for
the initial Performance Report Card format.
15. Forecast Reports. Forecasts shall be provided to Genuity as set forth in
----------------
the Agreement. Forecast Reports shall be considered Confidential Information as
defined in the Agreement.
16. Epidemic. "Epidemic" shall mean a situation where for a given Service,
--------
within a ninety (90) day period, the same, or substantially the same, Material
Defect has been discovered to exist in either: (i) twenty percent (20%) of the
Services Installed Base; (ii) twenty percent (20%) of the Services Installed
Base shipped by Genuity under this Service Schedule within the same ninety (90)
day period; or (iii) twenty percent (20%) of all Services shipped to or
installed at one or more of all Genuity customers within the same ninety (90)
day period. Material Defect shall mean a malfunction, error or other defect in
the Services that: (i) can be reproduced by Xxxx Atlantic and/or GENUITY, (ii)
constitutes a substantial nonconformity with the Specifications for the
Services, including nonconformity with GENUITY's Year 2000 Compliance Warranty
and (iii) constitutes a major impediment to the performance of the Services as
specified in the Services Description.
In the event an Epidemic condition is found Genuity shall:
(i) as soon as practical, investigate the cause of the epidemic and determine
appropriate corrective actions;
(ii) provide Xxxx Atlantic with all material, at no cost, required to implement
a remedy on all affected Xxxx Atlantic End Users as soon as is
commercially practical; and
(iii) Provided such remedy cannot be performed by Genuity within sixty (60)
days, and in the event the affected End User actually terminates its
agreement with Xxxx Atlantic, allow Xxxx Atlantic to terminate Services
for those affected End User Customers and shall refund to Xxxx Atlantic
100% of the Pro-Rata portion of the fees actually paid by Xxxx Atlantic
for the affected service during the period the service failed to meet this
particular warranty. TERMINATION AND REFUND ARE THE SOLE AND EXCLUSIVE
REMEDIES UNDER THIS PROVISION.
16. Year 2000 Compliance. Genuity warrants that the Warranted Services will be
---------------------
Century Compliant, pursuant to the terms of this Century Compliance Limited
Warranty herein. Genuity warrants that in connection with Calendar-Related data
and Calendar-Related processing of Date Data or of any System Date, the
Warranted Services, as a whole or by its components, as to century will not
malfunction, will not cease to function, will not generate incorrect data, will
not produce incorrect results, and will represent
5
dates without ambiguity when providing Calendar-Related data to and accepting
Calendar-Related data from other automated, computerized, and/or software
systems and users via user interfaces, electronic interfaces, and data storage.
In the event of any Century Noncompliance with respect to the Warranted Services
when and as specified herein, Genuity shall, as Customer's sole and exclusive
remedy under this Section, repair or replace the affected Warranted Services
within a reasonable period of time as determined by the severity of the failure
and the level of effort necessary to correct such failure.
Genuity shall meet the obligations set forth in this Century Compliance Limited
Warranty provided that all other customer or third party supplied computer
software, computer firmware, and computer hardware that directly or indirectly
interface with the Warranted Services, co-exist with the Warranted Services,
directly or indirectly influence the Warranted Services' operation are also
demonstrated to comply with this Century Compliance Limited Warranty.
For the purposes of this Century Compliance Limited Warranty, "Calendar-Related"
----------------
refers to date values based on the Gregorian calendar, which includes Leap
Years, and to all uses in any manner of those date values, including without
limitation, manipulations, calculations, conversions, comparisons, and
presentation. "Date Data" means any Calendar-Related data the inclusive range
---------
January 1, 1900 through December 31, 2035, which the Warranted Services uses in
any manner. "System Date" means any Calendar-Related data value in the inclusive
-----------
range January 1, 1985 through December 31, 2035 (including the natural
transition between such values), which the Warranted Services shall be able to
use as its current date while operating. "Century Compliant" means that the
-----------------
Warranted Services satisfy the requirements set forth in this Century Compliance
Limited Warranty. "Century Noncompliance" means any failure of the Warranted
---------------------
Services to be Century Compliant. Genuity Network means the Genuity-provided
---------------
Autonomous System Number 1, 7176, and 201 (AS1, AS7176, and AS201)
telecommunications network, which is comprised of all equipment within each
active Genuity AS1, AS7176, and AS201 Point of Presence (POP), all wiring within
each active Genuity AS1, AS7176, and AS201 POP, all telephone circuits between
active Genuity AS1, AS7176, and AS201 POPs, and any frame relay network
connected to Genuity AS7176 and AS201 POPs (international locations); The
Genuity Network does not include equipment located at Customer's premises
whether or not provided by Genuity, telephone circuits or networks between a POP
and Customer's location, inactive POPs, or any networks, network equipment, or
telephone circuits not owned or controlled by Genuity.
For the purposes of this Century Compliance Limited Warranty, "Warranted
---------
Services" shall mean:
--------
For DiaLinx: the Genuity managed modem pools, the Genuity Network and the
Genuity Network Operations Center at Genuity's Burlington, Massachusetts
facility (the "NOC");
For Internet Advantage, BizConnect, VPN Advantage, Managed VPN, and ISP
Direct Services: the Genuity Network, the Genuity Network Operations Center
at Genuity's Burlington, Massachusetts facility (the "NOC"), and Genuity
managed customer premise equipment;
For Site Patrol, Site Scan, and Security Advantage: the Genuity Network,
the Genuity Network Operations Center at Genuity's Burlington,
Massachusetts facility (the "NOC"), and Genuity managed customer premise
equipment; and
For Enterprise Advantage: the Genuity Network, the Genuity Network
Operations Center at Genuity's Burlington, Massachusetts facility (the
"NOC"), the services and equipment that comprise the shared infrastructure
(such as environmental control systems and uninterrupted power supply) of
each of the Genuity Data Centers, and the hardware and software components
of the Common Hosting Platform (as described in the Enterprise Advantage
Service Description);
6
17. Limited Warranty. The Genuity warranty is set out in Section 11, including
----------------
Sections 11.1 and 11.2 of the Agreement.
18. Sub-Licensing Rights. Subject to the terms of the Agreement and this
--------------------
Service Schedule, Genuity hereby grants to Xxxx Atlantic a non-exclusive,
revocable and non-transferable right to (i) use (in those cases where Xxxx
Atlantic is the actual End User) and (ii) sub-license to End Users located in
the Territory the right to use: software solely for the purpose of enabling the
End User to use Services purchased by such End User during the term of the End
User Agreement and in accordance with the applicable Service Description.
Except as provided in the preceding sentence, no right or license is granted by
this Service Schedule or the Agreement to Xxxx Atlantic or its End Users, to
use, copy, sub-license or otherwise transfer the software, or to make any
modifications to or create derivative works relating to the software. Xxxx
Atlantic shall use all commercially reasonable efforts not to allow its End
Users to copy the software in whole or in part. Neither Xxxx Atlantic nor its
End Users shall remove any proprietary marks, legends and copyright notices that
appear on the software. Xxxx Atlantic shall require its End Users to sign any
license terms required by the manufacturer prior to End Users use of the
software.
19. Service Level Agreements for Services. Except as expressly set forth in
--------------------------------------
this Service Schedule, Genuity will extend to Xxxx Atlantic the standard End
User Service Level Agreements offered with the Genuity Services as set forth in
the relevant service documentation, including the payment to Xxxx Atlantic of
designated remedies due under such SLAs. Standard End User SLAs available for
DiaLinx are excluded. Genuity offers the additional Network Service Level
Agreements as set forth in Attachment F, and the Non-Network Service Level
Agreements set forth in Attachment G to Xxxx Atlantic. Except as otherwise set
forth in the Agreement, such SLAs will be available to Xxxx Atlantic under this
Service Schedule. These additional SLAs may not be passed through to End Users.
The remedies set forth in the SLAs are the sole and exclusive remedies for
failure to meet the metrics set forth in the SLAs.
20. Return of Equipment: Xxxx Atlantic shall be responsible for ensuring the
-------------------
return of equipment provided to End Users. In the event that equipment is not
returned to Genuity within 60 (sixty) days of the end of the relevant service
period, Xxxx Atlantic will be responsible for paying the depreciated value of
the equipment.
21. Compliance with Laws and Content Responsibility: Xxxx Atlantic shall not
-----------------------------------------------
use, or permit the Services to be used: (a) in violation of any applicable
export laws (including without limitation any U.S. export laws); (b) in
violation of any applicable national, state, or local laws or regulations,
including without limitation any laws governing the import of the Services, or
governing the content which may be available via the Services; (c) in violation
of Genuity's acceptable use policy which is published on Genuity's web site at
xxxx://xxx.xxx.xxx/xxx/; or (d) in ways that infringe the rights of others, or
interfere with other users of Genuity's network or other networks. For example,
Xxxx Atlantic shall not permit its end users to distribute chain letters or
unsolicited bulk electronic mail ("spamming"); propagate computer worms or
viruses; use a false identity; attempt to gain unauthorized entry to any site or
network; distribute child pornography, obscenity or defamatory material over the
Internet; or infringe copyrights, trademarks or other intellectual property
rights. Whenever practicable, Genuity will notify Xxxx Atlantic of any violation
of this Section either by Xxxx Atlantic or an End User. Xxxx Atlantic's
obligation with respect to its End Users is to include appropriate wording
concerning this Section in its contracts with its End Users and to respond
appropriately to notice from Genuity of a violation. Genuity reserves the right
to immediately suspend or terminate the Services (or any portion thereof) if in
Genuity's reasonable judgment Xxxx Atlantic fails to take appropriate action, or
if necessary to comply with the law or to prevent harm to Genuity's network,
other networks or other Genuity customers.Genuity reserves the right to prohibit
incidences of unacceptable use of e-mail (as defined in this section) by
restricting all outbound IP data packets using port 25 to a single IP address
equating to an SMTP mail relay/post office controlled by Xxxx Atlantic or Xxxx
Atlantic's End User. Xxxx Atlantic acknowledges that Genuity has no control over
or liability for the actions of local jurisdictions, which may restrict or block
the Services.
Section II: The following additional terms apply to Internet Advantage, ISP
----------
Direct, and
7
BizConnect Services (and bundles containing such services as a component):
1. Service Cancellation: Xxxx Atlantic may cancel a Service connection at any
--------------------
time by providing 60 days prior written notice via email to the designated
cancellation point of contact. Xxxx Atlantic will be responsible in all events
for any telephone company circuit cancellation charges incurred by Genuity as a
result of the cancellation.
2. Deployment Contingencies. Xxxx Atlantic acknowledges that offering of
------------------------
Internet connectivity internationally may be subject to regulation. Genuity will
endeavor to obtain the necessary approvals for each international site ordered.
Xxxx Atlantic agrees to cooperate with Genuity as may be reasonably necessary to
satisfy the required approvals. Xxxx Atlantic agrees to secure the reasonable
cooperation of End User to assist in obtaining the requisite approvals.
Genuity's acceptance of an order for Service, and Genuity's obligation to
provide Service, in any given non-U.S. location is expressly conditioned on
Genuity's ability to obtain the regulatory, legal, vendor, and import and export
approvals (including those required for resale of Internet connectivity) as
Genuity deems necessary and under such terms and conditions as Genuity deems
adequate, in Genuity's sole discretion. In the event that Genuity is unable to
obtain such approvals for a given location, Genuity may decline to accept or
void the order quotation for Services at that location without penalty or
obligation. For applicable international Services, this section shall supercede
any acceptance criteria stated elsewhere in the agreement.
Section III: The following additional terms apply to Enterprise Advantage
-----------
Services (and bundles containing such services as a component):
1. Service Cancellation: Xxxx Atlantic may cancel an End User;s EA Service at
-------------------------
any time by providing 60 days prior written notice via email to the designated
cancellation point of contact. Xxxx Atlantic agrees to pay all EA Service fees
accrued as of the effective cancellation date and an early cancellation fee
equal to: (a) 100% of the outstanding fees due for any hardware or software
licenses, and (b) for one-year Service quotations, 25% of the other monthly fees
due for the canceled portion of the Service period, or for multi-year Service
quotations, 25% of the other monthly fees due either (i) until the end of the
2nd year of the quotation's Service period, or (ii) for one (1) year following
the effective cancellation date, whichever is greater. The early cancellation
fee shall not apply to those instances where service was terminated due to
Genuity's failure to timely cure a material breach of its obligations, as
established in this Service Schedule.
Section IV: The following additional terms apply to VPN Advantage, Managed VPN,
----------
SitePatrol, and Security Advantage Services (and bundles containing such
services as a component):
1. Approved Internet Connectivity. Xxxx Atlantic agrees to use only such
------------------------------
Internet connection services as are compatible with the Services, as determined
by Genuity in advance.
2. Service Cancellation: Xxxx Atlantic may cancel a Service connection at any
--------------------
time by providing 60 days prior written notice via email to the designated
cancellation point of contact. Xxxx Atlantic agrees to pay all Service fees
accrued as of the effective cancellation date and an early cancellation fee
equal to: for one-year Service quotations, 25% of the other monthly fees due for
the canceled portion of the Service period, or for multi-year Service
quotations, 25% of the other monthly fees due either (i) until the end of the
2nd year of the quotation's Service period, or (ii) for one (1) year following
the effective cancellation date, whichever is greater. The early cancellation
fee shall not apply to those instances where service was terminated due to
Genuity's failure to timely cure a material breach of its obligations, as
established in this Service Schedule.
3. Deployment Contingencies. Xxxx Atlantic acknowledges that deployment of
------------------------
encryption technology internationally may be subject to restrictions. Genuity
will endeavor to obtain the necessary approvals for each international site
ordered. Xxxx Atlantic agrees to cooperate with Genuity as may be reasonably
necessary to satisfy the required approvals. In some cases, approval may
require the passing of title of certain customer premises equipment to the End
User. Xxxx Atlantic agrees to secure the reasonable cooperation of End User to
assist in obtaining the requisite approvals. Genuity's acceptance of an order
for Service, and Genuity's obligation to provide Service, in any
8
given non-U.S. location is expressly conditioned on Genuity's ability to obtain
the regulatory, legal, vendor, and import and export approvals (including those
required for encryption technology) as Genuity deems necessary and under such
terms and conditions as Genuity deems adequate, in Genuity's sole discretion. In
the event that Genuity is unable to obtain such approvals for a given location,
Genuity may decline to accept or void the order quotation for Services at that
location without penalty or obligation. For applicable international Services,
this section shall supercede any acceptance criteria stated elsewhere in the
agreement.
4. Security Policy. End Users remain responsible for their network security
---------------
policy and security violation response procedures. VPN Service enhances End
Users' ability to create and secure a virtual private network and impede
unauthorized access to the End User's network and data transmitted using the VPN
service. Xxxx Atlantic acknowledges that VPN Service does not by itself
guarantee network security or prevent security incidents, that neither Genuity
nor its suppliers is responsible for unauthorized access to the End User's
facilities or for damages arising out of unauthorized access, and that it is the
End User's responsibility to design a comprehensive security program in
conjunction with any other service providers or professionals chosen by End
User.
5. Restrictions on system access. Genuity configures and remotely manages the
-----------------------------
software for all systems Genuity installs on an end user's premises in
conjunction with VPN service (e.g., The VPN gateway device). Xxxx Atlantic shall
include terms in its agreements with end users which allow Genuity (or
designated representative) to access End Users' premises for the purpose of
installing and maintaining such equipment. End User may access the configuration
of such systems only when authorized by Genuity; therefore, neither Xxxx
Atlantic nor end user will need or receive a software license. Xxxx Atlantic
agrees to abide by, and ensure that end users abide by, the license terms to the
VPN client software. Xxxx Atlantic agrees not to, nor permit End Users to,
remove, obliterate or cover any marks, logos, or notices included with the
equipment Genuity installs on End Users' premises.
6. Return of Equipment and Software. Upon termination or expiration of the
--------------------------------
Service Period applicable to any End User (unless extended by the parties), Xxxx
Atlantic agrees to return or cause End User to either return to Genuity or
dispose of all hardware and software which Genuity has provided to in connection
with the VPN Service in accordance with the following:
6. 1. Genuity-Owned Equipment and Software. Xxxx Atlantic agrees to
------------------------------------
return to Genuity all Genuity-owned hardware and software which Genuity has
provided to Xxxx Atlantic and/or End User in connection with the VPN
Service. If such hardware and software are not returned to Genuity within
sixty (60) days following such termination or expiration, Xxxx Atlantic and
End User will permit Genuity to remove such hardware and software from End
User's premises upon reasonable notice during normal business hours, at
Xxxx Atlantic's or End Users cost and expense. Xxxx Atlantic will also be
responsible for all applicable late return fees, as stated in the Service
Description.
6.2 Genuity-Provided Equipment. In certain cases, Genuity may pass
--------------------------
title of equipment to End User for a given site, as specified in the
service order (or otherwise agreed to in writing between the parties). In
the event that title to equipment is passed to End User, then, at the end
of the applicable service period, End Users shall agree to either: (a)
transfer title to the equipment to Genuity or a designated agent in
exchange for its remaining salvage value; or (b) to destroy the equipment,
and certify such destruction, in accordance with U.S. and local laws.
6.3 Genuity-Provided Software. Regardless of the origin or ownership of
-------------------------
the hardware End Users shall agree that, at the end of the applicable
Service Period End User shall, at Genuity's option, either: (a) certify
that End User has returned and/or destroyed any software which Genuity has
provided to End User (or End User's foreign affiliate) in connection with
the VPN Service including media containing copies thereof (e.g. CD ROM); or
(b) permit Genuity to remove and/or delete such software, copies and media.
7. Export Restrictions. The customer premises equipment and software (e.g. the
-------------------
VPN Gateway Device) installed on the customer premises are authorized by the
U.S. government (and other applicable regulatory authorities) for export only
9
to the country/location authorized in the applicable Service Order or otherwise
authorized in writing by Genuity. They may not be resold, diverted,
transferred, transshipped, or otherwise be disposed of in any other country,
either in their original form or after being incorporated through an
intermediate process into other end items, without the prior written approval of
the U.S. Department of Commerce and Genuity. Xxxx Atlantic acknowledges that
the VPN client software contains encryption technology subject to export
control, and agree to abide by, and ensure that end users abide by, laws and
regulations applicable to import and export of the VPN client software.
8. Warranties Regarding Third Party Equipment. In the event that Genuity
------------------------------------------
transfers title to equipment to Xxxx Atlantic or End User, Genuity will endeavor
to pass through such representations and warranties provided by the manufacturer
of any equipment purchased from Genuity hereunder. Xxxx Atlantic understands
and agrees that the sole and exclusive recourse for any claims or damages
relating to the third party equipment shall be to the manufacturer of such
equipment, and not to Genuity. Except as expressly provided elsewhere in the
Agreement, Genuity is providing the equipment AS IS, AND GENUITY DISCLAIMS ALL
WARRANTIES OR REPRESENTATIONS, BOTH EXPRESS AND IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. UNDER NO CIRCUMSTANCES SHALL GENUITY BE LIABLE FOR ANY DAMAGES THAT
MAY RESULT FROM THE USE OF OR INABILITY TO USE THE EQUIPMENT.
Section V: The following additional terms apply to DiaLinx Services, including
---------
DiaLinx VISP Services (and bundles containing such services as a component):
1. End User Responsibility: Xxxx Atlantic agrees to be responsible for all
-----------------------
billing and collection from individual users and that Xxxx Atlantic will pay
Genuity on a timely basis, regardless of whether Xxxx Atlantic collects payment
fromusers. Xxxx Atlantic agrees to be responsible for all communications to and
business relations withusers. Unless Xxxx Atlantic has purchased optional help
desk services from Genuity, Xxxx Atlantic shall be responsible for providing all
technical support related to DiaLinx Service access for users, including but not
limited to responding to inquiries and questions, hot-line support, problem
resolution, providing system configuration, installation and support, as
applicable and other such services and shall maintain an organization which is
highly trained and qualified to provide such support. Xxxx Atlantic is
responsible for authenticating and authorizing access by Xxxx Atlantic's users
to the DiaLinx Service. Unless Xxxx Atlantic has purchased optional RADIUS
hosting services from Genuity, Xxxx Atlantic shall install, operate, and
maintain a dedicated RADIUS server meeting the RADIUS specifications published
in Internet RFC 2138 and 2139 and all published derivative RFC's. Genuity's
RADIUS server will prompt each end user for the end user's identification and
password, and poll Xxxx Atlantic's RADIUS server for access information. Unless
otherwise additional realms are purchased, Genuity will support up to a maximum
of five (5) authentication realms (e.g. xxxxxxxxxxx.xxx) per End User.
2. Service Cancellation: Xxxx Atlantic may cancel a Service connection at any
--------------------
time by providing 60 days prior written notice via email to the designated
cancellation point of contact.
3. Equipment and Telephone Service. Xxxx Atlantic is solely responsible for
-------------------------------
obtaining and providing the telephone services and user modems necessary to
access DiaLinx Service. In no event will Genuity be responsible for end user
telephone charges.
4. Network Access Availability. ACCESS TO THE DIALINX NETWORK CANNOT BE
---------------------------
GUARANTEED TO XXXX ATLANTIC OR XXXX ATLANTIC'S END USERS. END USERS MAY BE
UNABLE TO ACCESS THE DIALINX SERVICE AT ANY GIVEN TIME, AND DISCONNECTIONS MAY
OCCUR FROM TIME TO TIME. XXXX ATLANTIC AGREES THAT GENUITY WILL NOT BE LIABLE
FOR ANY DAMAGES THAT XXXX ATLANTIC OR XXXX ATLANTIC'S END USERS MAY INCUR
ARISING OUT OF THE USE OR INABILITY TO USE THE DIALINX SERVICE. THIS DISCLAIMER
IS IN ADDITION TO, NOT INSTEAD OF, THE DISCLAIMER, LIMITATION OF LIABILITY AND
LIMITATION OF DAMAGES CONTAINED IN THE AGREEMENT.
10
5. Regulatory Changes. Genuity shall flow through to Xxxx Atlantic any local
------------------
exchange carrier (LEC) price changes (a) that are attributable to changes in
Federal or state regulation, or (b) for Federally regulated services, that are
treated as exogenous regulatory cost changes by the Federal Communications
Commission (the "FCC") under its price caps regulations as defined in the FCC
Rules, 47 C.F.R. Section 61.45. For purposes of this paragraph, price changes
attributable to changes in regulation include, but are not necessarily limited
to, price changes reflecting total or partial elimination of any enhanced
services provider exemption from payment of interexchange access charges or any
regulatory decision which results in application of multiple Subscriber Line
Charges to ISDN Primary Rate interface circuits or channelized T1 circuits.
6. Local Access Numbers. Genuity expects the DiaLinx network to change over
--------------------
time in order to meet the needs of customers. Genuity reserves the right to add
to, delete or change the dial-in access numbers associated with a specified
service category from time to time. Xxxx Atlantic will be notified of changes to
the DiaLinx network or access numbers via periodic e-mail updates. Genuity may
periodically add additional dial up access service categories as the DiaLinx
network evolves. These additional services and respective prices will be made
available on an on-going basis, via e-mail updates notifying Xxxx Atlantic of
the additional service. Use of such additional services by Xxxx Atlantic or Xxxx
Atlantic end users will be deemed Xxxx Atlantic's acceptance of the updated
service and pricing. For a current list of services, pricing, and dial up access
numbers associated with each service, please consult Genuity's Web page as
listed in the DiaLinx Service Description.
XXXX ATLANTIC GENUITY SOLUTIONS INC.:
By: _______________________ By: _______________________
Name: _______________________ Name: _______________________
Title: _______________________ Title: _______________________
Date: _______________________ Date: _______________________
11
ATTACHMENT A
PRODUCT DESCRIPTIONS
All Product Descriptions in Attachment A are to be considered Baseline
documents. Current up-to-date Service Descriptions will be maintained on the
reseller portion Genuity's Knowledge Bank. In the event of a conflict between
the Product Descriptions in Attachment A, terms of the Agreement, the Service
schedule, or any other attachment hereto, the terms of the Agreement, Service
Schedule or other attachment shall control.
A.1 - BizConnect(SM) Internet Access Service
A.2 - DiaLinx (Corporate and ISP)
A.3 - DiaLinx VISP
A.4 - Enterprise Advantage
A.5 - Internet Advantage(SM) Connection Service
A.6. - Internet Advantage(SM) International Connection Service
A.7 - ISP Direct(SM) Connection Service
A.8 - Managed VPN (SM) (MVPN) Service
A.9 - Security Advantage (SM) Service
A.10 - Site Patrol for FireWall-1 Managed Service
A.11 - Site Patrol for FireWall-1 Managed Plus Service
A.12 - Site Patrol for FireWall-1 Shared Service
A.13 - Site Patrol for FireWall-1 Shared Plus Service
A.14 - Site Scan / Vulnerability Scan Service
A.15 - VPN Advantage Service
A.16 - VPN Advantage International Service
ATTACHMENT B
PRODUCT PRICING
Attachment B
PRODUCT PRICING AND DISCOUNTS
The following shall be the structure for the pricing and discounts set forth in
this Attachment:
Baseline Pricing
--------------------------------------------------------------------------------
Attached are the following current pricing schedules, by line of Service which
indicate the baseline pricing and applicable Volume Discount for Services
offered to Xxxx Atlantic:
Attachment B-1 Security Services
-----------------
B-1-1 Security Advantage and Site Scan Services
B-1-2 VPN Advantage
B-1-3 Site Patrol for Firewall 1
B-1-4 Managed VPN
Attachment B-2 Managed Connectivity Services (MCS)
-----------------------------------
B-2-1 IA Services
B-2-2 IAI Services
B-2-3 BizConnect Services
B-2-4 ISP Direct Services
B-2-5 IA Additional Features
B-2-6 IAI Additional Features
Attachment B-3 DiaLinx
-------
Attachment B-4 E Business Hosting
------------------
B-4-1 Current Price List for EA Services
B-4-2 Discount Schedule
Discounts
--------------------------------------------------------------------------------
1). Volume Discounts
Volume Discounts will be calculated in accordance with the attached pricing
schedules. Volume discounts apply to each Service, except for Services and/or
Service components excluded within the applicable price schedule.
2). Multi-Service Discounts
The Multi-Service Discount for a particular calendar month shall be based upon
the total monthly volume of all eligible Genuity Services purchased by Xxxx
Atlantic under this Agreement in that calendar month. The Genuity Services
eligible for such discount are those services and products listed in Attachments
X-0, X-0, X-0 and B-4 ("Eligible Services").
However, the Multi-Service Discount shall not be available if more that 60% of
the total monthly volume in the particular calendar month is derived solely from
one Genuity Service.
Certain line items and "pass through" costs within certain Genuity Services
shall not be eligible for a Multi-Service Discount ("Excluded Services"). Such
items are listed in Attachment B-5 ("Summary of Exclusions from Multi-Service
Discount").
The Multi-Service Discount will apply as follows:
Total billing to Xxxx Atlantic for all Eligible Services (excluding any
Excluded Services) per month:
$5m - #$10m = 1% Multi-Service Discount
$10m - #$20m = 2% Multi-Service Discount
$20m + = 3% Multi-Service Discount
# Less than
Attachment B-1
Security Services Pricing for Xxxx Atlantic
________________________________________________________________________________
The Volume Discount schedule below applies to all standard service quotations
for Security Services.
Security Services include:
Current Price List
------------------
. Security Advantage Attachment #B-1-1
. Site Scan Service Attachment #B-1-1
. VPN Advantage Attachment #B-1-2
. Site Patrol for Firewall 1 Attachment #B-1-3
. Managed VPN Attachment #B-1-4
The combined, aggregate revenue associated with all standard Security Services
shall be considered when computing both Volume Discounts.
For Volume Discounts, the following schedule shall be applicable to Security
Services:
VOLUME DISCOUNTS
------------------------------------------------------------------------
Actual Monthly Revenue Additional
Discount
------------------------------------------------------------------------
less than $250,000 /month of Security Services None
------------------------------------------------------------------------
$250,000 to $750,000 /month of Security Services 5%
------------------------------------------------------------------------
greater than $750,000 /month of Security Services 10%
------------------------------------------------------------------------
Exclusions:
-----------
The Volume Discount shall apply to all standard Security Services, except:
. the existing installed customer base at time the Agreement is executed.
Notes
-----
A "standard service quotation" for purposes of this Attachment is one in which
all the Security Services and products purchased by Xxxx Atlantic or Xxxx
Atlantic's customer are found in the applicable Security Services Service
Description at the time the quotation is generated.
Page 1
The pricing for each Security Service assumes at least a one-year term
commitment per connection; these prices are independent of the actual per-
customer term commitments Xxxx Atlantic orders from Genuity.
Page 2
Attachment B-1-1
Pricing for Security Advantage and Site Scan
--------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
Security Advantage (1) (3)
---------------------------------------------------------------------------------------------------------------
---------------- ---------------------
Configurations per month Domestic Pricing International Pricing
---------------- ---------------------
Monthly Fees
Bronze Up to 2 $* $* Per month
Silver Up to 6 $* $* Per month
Gold Up to 12 $* $* Per month
Other
Installation (2) One-time $* $* One-time
Additional Configuration Per change $* $* Per change
On-site Spare Service Per month $* $* Per month
---------------- ---------------------
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
Site Scan Service
---------------------------------------------------------------------------------------------------------------
Domestic Pricing International Pricing
---------------- ---------------------
Monthly Scans Per year $* $*
Quarterly Scans Per year $* $*
One-time Vulnerability
Scan (Pre Sales tool) One-time $* $*
---------------- ---------------------
---------------------------------------------------------------------------------------------------------------
All prices have been changed to MONTHLY, unless otherwise noted.
Notes:
(1) Pricing excludes administration of customers' user authentication or
accounting databases, VPN configuration on the firewall, and configuration,
management, and administration of customer De-Militarized Zones (DMZ) which
will be quoted on a Time and Materials (T&M) basis for each individual
customer opportunity. These additional charges are not eligible for
Multi-Service Discounts.
(2) Installation Fee for Security Advantage is not eligible for Multi-Service
Discounts.
(3) The pricing set forth above for Security Advantage shall be effective upon
execution of the Agreement. Genuity and Xxxx Atlantic shall review Security
Advantage pricing on a quarterly basis. At each quarterly review Genuity
shall notify Xxxx Atlantic (1) if it has experienced reductions in the
operating costs applicable to the Security Advantage product or (2) if it
has offered pricing to other purchasers of the Security Advantage product
which is below the then current Xxxx Atlantic pricing. In the event Genuity
has experienced such cost reductions, Genuity shall reduce the Xxxx
Atlantic pricing for the Security Advantage product accordingly, to the
extent such cost reductions are commercially practicable. In the event
Genuity has offered other purchasers more advantageous pricing, Genuity
shall reduce the Xxxx Atlantic pricing for the Security Advantage product
to be at least as beneficial as such pricing. This pricing schedule shall
be amended to reflect any such pricing reduction.
LOGO Attachment B-1-2
________________________________
G T E C O M M U N I C A T I O N
C O R P O R A T I O N
Pricing for VPN Advantage
-------------------------------------------
-----------------------------------------
Pricing
-----------------------------------------
-------------------------------------------------------------------------------------------------------
VPN Gateway Devices
-----------------------------------------
US Int'l
On Net (1) (2)
Installation $* $* One time
Service Fees:
Timestep 0000 XXX Xxxxxxx $* $* Per month
Timestep 1520 VPN Gateway $* $* Per month
-----------------------------------------
-----------------------------------------
US Int'l
Off Net (1) (2)
Installation $* $* One time
Service Fees:
Timestep 0000 XXX Xxxxxxx $* $* Per month
Timestep 1520 VPN Gateway $* $* Per month
-----------------------------------------
-------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------
VPN Client Software (US & Int'l) (2)
--------------------------------------------
Number of Users On Net Software Off Net Software
Licenses (per user) Licenses (per user)
1-50 $* $* Per month
51-100 $* $* Per month
101-250 $* $* Per month
251-500 $* $* Per month
501-1,000 $* $* Per month
1,001-2,500 $* $* Per month
2,501+ $* $* Per month
-----------------------------------------
-------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------
Optional Services
-------------------------------------------
On Site Installation $* per install (surcharge)
-------------------------------------------
-------------------------------------------
On Site 4 hour Repair Option $* per device per month
-------------------------------------------
-------------------------------------------
US Int'l
On Site Spare VPN Gateway
Installation - Per install $* $* One time
Service Fee - Monthly per device $* $* Per month
-------------------------------------------
Help Desk Services
-------------------------------------------
Setup Fee - One time charge $* per user
Service Fee - Monthly $* per user
-------------------------------------------
-------------------------------------------------------------------------------------------------------
Notes:
(1) Pricing excludes implementation, support, and administration of "group"
functionality which will be quoted on an Time and Materials (T&M) basis for
each individual customer opportunity. These additional charges are not
eligible for Multi-Service Discounts.
(2) Pricing includes standard Authenticated Web Server (AWS) services (if
applicable). Custom branding of AWS will be quoted on an individual case
basis. These additional charges for custom branding are not eligible for
Multi-Service Discounts.
[LOGO] Attachment B-1-3
_________________________________
G T E C O M M U N I C AT I O N S
C O R P O R A T I O N S
Pricing for Site Patrol for Firewall 1 - Monthly Fees
--------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------
Domestic Pricing (1)
---------------------------------------------------------------------------------------------------------------------
---------------- ----------------------------------------------------------------------------
Configuration Up to 2 T1s 4 T1s 6 T1s Up to Over
Changes/Month T1 (3Mb) (4-6Mb) (7-10Mb) 15Mb 15Mb
Managed Plus
Bronze Up to 2 $* $* $* $* $* TBD Per month
Silver Up to 6 $* $* $* $* $* TBD Per month
Gold Up to 12 $* $* $* $* $* TBD Per month
$* $* $* $* $*
Managed $* $* $* $* $*
Bronze Up to 2 $* $* $* $* $* TBD Per month
Silver Up to 6 $* $* $* $* $* TBD Per month
Gold Up to 12 $* $* $* $* $* TBD Per month
$* $* $* $* $*
Shared Plus N/A $* $* $* $* $* TBD Per month
$* $* $* $* $*
Shared N/A $* $* $* $* $* TBD Per month
-------------- ------------- -----------
---------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------
International Pricing (1)
---------------------------------------------------------------------------------------------------------------------
---------------- ----------------------------------------------------------------------------
Configuration Up to 2 T1s 4 T1s 6 T1s Up to Over
Changes/Month T1 (3Mb) (4-6Mb) (7-10Mb) 15Mb 15Mb
Managed Plus
Bronze Up to 2 $* $* $* $* $* TBD Per month
Silver Up to 6 $* $* $* $* $* TBD Per month
Gold Up to 12 $* $* $* $* $* TBD Per month
$* $* $* $* $*
Managed $* $* $* $* $*
Bronze Up to 2 $* $* $* $* $* TBD Per month
Silver Up to 6 $* $* $* $* $* TBD Per month
Gold Up to 12 $* $* $* $* $* TBD Per month
$* $* $* $* $*
Shared Plus N/A $* $* $* $* $* TBD Per month
$* $* $* $* $*
Shared N/A $* $* $* $* $* TBD Per month
-------------- ------------
---------------------------------------------------------------------------------------------------------------------
All prices have been changed to MONTHLY unless otherwise noted.
Notes:
(1) Pricing excludes administration of customers' user authentication or
accounting databases, VPN configuration on the firewall, and
configuration, management, and administration. These additional charges
are not eligible for Multi-Service Discounts. of customer De-Militarized
Zones (DMZ) which will be quoted on a Time and Materials (T&M) basis for
each individual customer opportunity.
These additional charges are not eligible for Multi-Service Discounts.
Attachment B-1-3 (continued)
[LOGO OF GTE]
__________________________________ Pricing for
G T E C O M M U N I C A T I O N S Site Patrol
C O R P O R A T I O N ------------------------------------------------------------------------------------------
-------------------------------------- -------------------------------------
Installation and Domestic Pricing International Pricing
-------------------------------------- -------------------------------------
Other Optional Items
-------------------------------------- -------------------------------------
Up to 2 T1s up to 15 Up to 2 T1s up to 15
T1 T1
Managed Plus
Installation $* $* $* $* One-time
Additional Configuration $* $* $* $* Per change
4-Hr Response $* $* $* $* Per month
On-site Spare Lease $* $* $* $* Per month
On-site Spare Install $* $* $* $* One-time
$* $* $* $*
Managed $* $* $* $*
Installation $* $* $* $* One-time
Additional Configuration $* $* $* $* Per change
4-Hr Response $* $* $* $* Per month
On-site Spare Setup $* $* $* $* One-time
$* $* $* $*
Shared Plus $* $* $* $*
Installation - Custom Policy $* $* $* $* One-time
Installation - Implicit Deny $* $* $* $* One-time
4-Hr Response $* $* $* $* Per month
On-site Spare Lease $* $* $* $* Per month
On-site Spare Install $* $* $* $* One-time
Site Scan Upgrade $* $* $* $* Per month
$* $* $* $*
Shared $* $* $* $*
Installation - Custom Policy $* $* $* $* One-time
Installation - Implicit Deny $* $* $* $* One-time
4-Hr Response $* $* $* $* Per month
On-site Spare Setup $* $* $* $* One-time
Site Scan Upgrade $* $* $* $* Per month
$* $* $* $*
Reporting (All Platforms) (1) $* $* $* $*
Setup $* $* $* $* One time
Monthly Service $* $* $* $* Per month
All prices have been changed to MONTHLY, unless otherwise noted.
Notes:
(1) Reporting Service is only available for Site Patrol for FireWall-1
platforms. Service is not available for Security Advantage.
[LOGO OF GTE] Attachment B-1-4
__________________________________
G T E C O M M U N I C A T I O N S Pricing for Managed VPN
C O R P O R A T I O N ---------------------------------------------------------------------------------
-------------------------------------------
Pricing
-------------------------------------------
----------------------------------------------------------------------------------------------------------------
VPN Gateway Devices
-------------------------------------------
US Int'l (1)
On Net (2) (3)
Installation $* $* One time
Service Fees:
Nortel 0000 XXX Xxxxxxx $* $* Per month
Nortel 2500 VPN Gateway $* $* Per month
Nortel 1500 VPN Gateway $* $* Per month
-------------------------------------------
-------------------------------------------
US Int'l
Off Net (2) (3)
Installation $* $* One time
Service Fees:
Nortel 0000 XXX Xxxxxxx $* $* Per month
Nortel 2500 VPN Gateway $* $* Per month
Nortel 1500 VPN Gateway $* $* Per month
-------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
VPN Client Software (3)
-------------------------------------------
Number of Users On Net Software Off Net Software
Licenses (per user) Licenses (per user)
1-50 $* $* Per month
51-100 $* $* Per month
101-250 $* $* Per month
251-500 $* $* Per month
501-1,000 $* $* Per month
1,001-2,500 $* $* Per month
2,501+ $* $* Per month
-------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
Optional Services
-------------------------------------------
On Site Spare VPN Gateway US Int'l
Installation - per install $* $* One time
Service Fee - Nortel $* $* Per month
-------------------------------------------
per device per month
----------------------------------------------------------------------------------------------------------------
Notes:
(1) Managed VPN Service International is not available as of writing. It
is anticipated to become available by May 2000.
(2) Pricing excludes implementation, support, and administration of
"group" functionality which will be quoted on an Time and Materials basis
for each individual customer opportunity. These additional charges are
not eligible for Multi-Service Discounts.
(3) Pricing includes standard Authenticated Web Server (AWS) services (if
applicable). Custom branding of AWS will be quoted on an individual case
basis. These additional charges for custom branding are not eligible for
Multi-Service Discounts.
Attachment B-2
MCS Pricing for Xxxx Atlantic
________________________________________________________________________________
The Volume Discount schedule below applies to all standard service quotations
for Managed Connectivity (MCS) Services.
Managed Connectivity Services include:
. Internet Advantage Connection Service (IA)
. Internet Advantage International Connection Service (IAI)
. BizConnect Internet Access Service (BizConnect)
. ISP Direct Connection Service (ISP Direct)
Attached is the current baseline price list for:
. IA Services Attachment #B-2-1
. IAI Services Attachment #B-2-2
. BizConnect Attachment #B-2-3
. ISP Direct Services Attachment #B-2-4
. IA additional features Attachment #B-2-5
. IAI additional features Attachment #B-2-6
The combined, aggregate revenue associated with all standard MCS Services, less
the excluded MCS services noted below, shall be considered when computing both
Volume Discounts (as well as Multi-Service Discounts)
For Volume Discounts, the following schedule shall be applicable to MCS
Services:
VOLUME DISCOUNTS
-------------------------------------------------------------
Actual Monthly Revenue Additional
Discount
-------------------------------------------------------------
less than $6Million /month of MCS Services None
-------------------------------------------------------------
$6M to $10Million /month of MCS Services 5%
-------------------------------------------------------------
greater than $10Million/month of MCS Services 10%
-------------------------------------------------------------
Exclusions:
-----------
The Volume Discount shall apply to all standard MCS Services with the exception
of the following MCS service components which are excluded:
. the existing installed customer base at the time the Agreement is
executed;
. customer premises equipment (CPE) and
. local loops (recurring and non-recurring charges).
Notes:
------
A "standard service quotation" for purposes of this Attachment is one in which
all the MCS services and products purchased by Xxxx Atlantic or Xxxx Atlantic's
customer are found in the applicable MCS Service Description at the time the
quotation is generated.
Price lock-in per ordered connection: Each new connection will be priced at the
-------------------------------------
baseline price in effect at the time the connection is originally ordered for at
least 12 months following its installation. Each renewed connection will be
priced at the baseline price in effect at the time the connection is renewed for
at least 12 months following its renewal. That means that when baseline pricing
changes, the new prices only apply to new orders and some subset of renewals. In
particular, in the case of renewals, new pricing will not be applicable unless
the connection's previous price had been in effect for at least 12 months.
Attachment B-2-1
Pricing for Internet Advantage
--------------------------------------------------------------------------------
------------------------------------------- -------------------------------
AGREED BY GENUITY & XXXX ATLANTIC
------------------------------------------- -------------------------------
-------------------------------------------
SILVER,
BRONZE,
PORT
NRC GOLD MRC ONLY MRC
-------------------------------------------
56 Kbps (renewals only) $* $* $*
Fixed Price T1 $* $* $*
Flexible T1
Up to 128 Kbps $* $* $*
Up to 256 Kbps $* $* $*
Up to 384 Kbps $* $* $*
Up to 768 Kbps $* $* $*
Over 768 Kbps $* $* $*
Backup T1
Up to 2 Kbps $* $* $*
Up to 128 Kbps $* $* $*
Up to 256 Kbps $* $* $*
Up to 384 Kbps $* $* $*
Up to 768 Kbps $* $* $*
Over 768 Kbps $* $* $*
Flexible Multi-T1
Up to 1 Mbps $* $* $*
Up to 2 Mbps $* $* $*
Up to 3 Mbps $* $* $*
Up to 4 Mbps $* $* $*
Up to 5 Mbps $* $* $*
Up to 6 Mbps $* $* $*
Up to 7 Mbps $* $* $*
Up to 8 Mbps $* $* $*
Over 8 Mbps $* $* $*
Backup Multi-T1
Up to 10 Kbps $* $* $*
Up to 1 Mbps $* $* $*
Up to 2 Mbps $* $* $*
Up to 3 Mbps $* $* $*
Up to 4 Mbps $* $* $*
Up to 5 Mbps $* $* $*
Up to 6 Mbps $* $* $*
Up to 7 Mbps $* $* $*
Up to 8 Mbps $* $* $*
Over 8 Mbps $* $* $*
Fixed Price Multi-T1
3 Mbps $* $* $*
4.5 Mbps $* $* $*
6 Mbps $* $* $*
7.5 Mbps $* $* $*
9 Mbps $* $* $*
Fixed Price T3 $* $* $*
Flexible T3
Up to 3 Mbps 3 $* $* $*
Up to 6 Mbps 6 $* $* $*
Up to 9 Mbps 9 $* $* $*
Up to 12 Mbps 12 $* $* $*
Up to 15 Mbps 15 $* $* $*
Up to 18 Mbps 18 $* $* $*
Up to 21 Mbps 21 $* $* $*
Over 21 Mbps 30 $* $* $*
Attachment B-2-1
Pricing for Internet Advantage
--------------------------------------------------------------------------------
------------------------------------------- -------------------------------
AGREED BY GENUITY & XXXX ATLANTIC
------------------------------------------- -------------------------------
-------------------------------------------
SILVER,
BRONZE,
PORT
NRC GOLD MRC ONLY MRC
-------------------------------------------
Backup T3
Up to 2 kbps $* $* $*
Up to 3 Mbps $* $* $*
Up to 6 Mbps $* $* $*
Up to 9 Mbps $* $* $*
Up to 12 Mbps $* $* $*
Up to 15 Mbps $* $* $*
Up to 18 Mbps $* $* $*
Up to 21 Mbps $* $* $*
Over 21 Mbps $* $* $*
Fractional T3
3 Mbps 3 $* $* $*
6 Mbps 6 $* $* $*
9 Mbps 9 $* $* $*
12 Mbps 12 $* $* $*
15 Mbps 15 $* $* $*
18 Mbps 18 $* $* $*
21 Mbps 21 $* $* $*
24 Mbps 24 $* $* $*
27 Mbps 27 $* $* $*
30 Mbps 30 $* $* $*
33 Mbps N/A N/A N/A
36 Mbps N/A N/A N/A
39 Mbps N/A N/A N/A
42 Mbps N/A N/A N/A
45 Mbps N/A N/A N/A
Fixed Price OC-3c $* $* $*
Flexible OC-3c
Up to 20 Mbps 20 $* $* $*
Up to 30 Mbps 30 $* $* $*
Up to 40 Mbps 40 $* $* $*
Up to 50 Mbps 50 $* $* $*
Up to 60 Mbps 60 $* $* $*
Up to 70 Mbps 70 $* $* $*
Up to 80 Mbps 80 $* $* $*
Up to 90 Mbps 90 $* $* $*
Up to 100 Mbps 100 $* $* $*
Over 100 Mbps 120 $* $* $*
Fractional OC-3c
45 Mbps 45 $* $* $*
60 Mbps 60 $* $* $*
75 Mbps 75 $* $* $*
100 Mbps 100 $* $* $*
155 Mbps 155 $* $* $*
$* $* $*
$* $* $*
T1 Frame Relay $* $* $*
56 Kbps (32 Kbps CIR) $* $* $*
128 Kbps (64 Kbps CIR) $* $* $*
256 Kbps (128 Kbps CIR) $* $* $*
384 Kbps (192 Kbps CIR) $* $* $*
512 Kbps (256 Kbps CIR) $* $* $*
T1 (768 Kbps CIR) $* $* $*
$* $* $*
Attachment B-2-1
Pricing for Internet Advantage
--------------------------------------------------------------------------------
------------------------------------------- -------------------------------
AGREED BY GENUITY & XXXX ATLANTIC
------------------------------------------- -------------------------------
-------------------------------------------
SILVER,
BRONZE,
PORT
NRC GOLD MRC ONLY MRC
-------------------------------------------
T3 Frame Relay $* $* $*
3 Mbps (1.5 Mbps CIR) $* $* $*
0 Xxxx (0 Xxxx XXX) $* $* $*
9 Mbps (4.5 Mbps CIR) $* $* $*
00 Xxxx (0 Xxxx XXX) $* $* $*
00 Xxxx (0 Xxxx XXX) $* $* $*
15 Mbps (7.5 Mbps CIR) $* $* $*
00 Xxxx (0 Xxxx XXX) $* $* $*
00 Xxxx (00.0 Xxxx XXX) $* $* $*
30 Mbps (15 Mbps CIR) $* $* $*
45 Mbps (22.5 Mbps CIR) $* $* $*
$* $* $*
ATM $* $* $*
3 Mbps $* $* $*
5 Mbps $* $* $*
10 Mbps $* $* $*
15 Mbps $* $* $*
20 Mbps $* $* $*
45 Mbps $* $* $*
$* $* $*
$* $* $*
Attachment B-2-2
Pricing for Internet Advantage International
--------------------------------------------------------------------------------
----------------------------------------------------------
AGREED BY GENUITY AND XXXX ATLANTIC
----------------------------------------------------------
NRC :
SILVER SILVER &
NRC : BRONZE BRONZE
GOLD GOLD MRC POC MRC
----------------------------------------------------------
Fixed Frame Relay United Kingdom
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
Point to Point for the UK to the London PoP
Fixed E1 $* $* $* $*
Flex E1 $* $* $* $*
Up to 128kbps $* $* $* $*
Up to 256kbps $* $* $* $*
Up to 512kbps $* $* $* $*
Up to 768kbps $* $* $* $*
Up to 1024kbps $* $* $* $*
Over 1024kbps $* $* $* $*
Multi X0 (Xxxxxx Only) $* $* $* $*
4 Mbps (N=2) $* $* $* $*
6 Mbps (N=3) $* $* $* $*
8 Mbps (N=4) $* $* $* $*
Fractional X0 (Xxxxxx Only) $* $* $* $*
4 Mbps $* $* $* $*
8 Mbps $* $* $* $*
12 Mbps $* $* $* $*
16 Mbps $* $* $* $*
24 Mbps $* $* $* $*
34 Mbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Ireland $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Point to Point for Ireland to the Dublin PoP $* $* $* $*
Fixed E1 $* $* $* $*
Flex E1 $* $* $* $*
Up to 128kbps $* $* $* $*
Up to 256kbps $* $* $* $*
Up to 512kbps $* $* $* $*
Up to 768kbps $* $* $* $*
Up to 1024kbps $* $* $* $*
Over 1024kbps $* $* $* $*
Multi E1 $* $* $* $*
4 Mbps (N=2) $* $* $* $*
6 Mbps (N=3) $* $* $* $*
8 Mbps (N=4) $* $* $* $*
Fractional E3 $* $* $* $*
4 Mbps $* $* $* $*
8 Mbps $* $* $* $*
12 Mbps $* $* $* $*
16 Mbps $* $* $* $*
24 Mbps $* $* $* $*
34 Mbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for the Netherlands $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Attachment B-2-2
Pricing for Internet Advantage International
--------------------------------------------------------------------------------
----------------------------------------------------------
AGREED BY GENUITY AND XXXX ATLANTIC
----------------------------------------------------------
NRC :
SILVER SILVER &
NRC : BRONZE BRONZE
GOLD GOLD MRC POC MRC
----------------------------------------------------------
Point to Point for the Netherlands to
the Amsterdam PoP $* $* $* $*
Fixed E1 $* $* $* $*
Flex E1 $* $* $* $*
Up to 128kbps $* $* $* $*
Up to 256kbps $* $* $* $*
Up to 512kbps $* $* $* $*
Up to 768kbps $* $* $* $*
Up to 1024kbps $* $* $* $*
Over 1024kbps $* $* $* $*
Multi E1 $* $* $* $*
4 Mbps (N=2) $* $* $* $*
6 Mbps (N=3) $* $* $* $*
8 Mbps (N=4) $* $* $* $*
Fractional E3 $* $* $* $*
4 Mbps $* $* $* $*
8 Mbps $* $* $* $*
12 Mbps $* $* $* $*
16 Mbps $* $* $* $*
24 Mbps $* $* $* $*
34 Mbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for France $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Point to Point for France to the Paris PoP $* $* $* $*
Fixed E1 $* $* $* $*
Flex E1 $* $* $* $*
Up to 128kbps $* $* $* $*
Up to 256kbps $* $* $* $*
Up to 512kbps $* $* $* $*
Up to 768kbps $* $* $* $*
Up to 1024kbps $* $* $* $*
Over 1024kbps $* $* $* $*
Multi E1 $* $* $* $*
4 Mbps (N=2) $* $* $* $*
6 Mbps (N=3) $* $* $* $*
8 Mbps (N=4) $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Germany $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Point to Point for Germany to the Frankfurt PoP $* $* $* $*
Fixed E1 $* $* $* $*
Flex E1 $* $* $* $*
Up to 128kbps $* $* $* $*
Up to 256kbps $* $* $* $*
Up to 512kbps $* $* $* $*
Up to 768kbps $* $* $* $*
Up to 1024kbps $* $* $* $*
Over 1024kbps $* $* $* $*
Multi E1 $* $* $* $*
4 Mbps (N=2) $* $* $* $*
6 Mbps (N=3) $* $* $* $*
8 Mbps (N=4) $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Italy $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Attachment B-2-2
Pricing for Internet Advantage International
--------------------------------------------------------------------------------
----------------------------------------------------------
AGREED BY GENUITY AND XXXX ATLANTIC
----------------------------------------------------------
NRC :
SILVER SILVER &
NRC : BRONZE BRONZE
GOLD GOLD MRC POC MRC
----------------------------------------------------------
Point to Point for Italy to the Milan PoP $* $* $* $*
Fixed E1 $* $* $* $*
Flex E1 $* $* $* $*
Up to 128kbps $* $* $* $*
Up to 256kbps $* $* $* $*
Up to 512kbps $* $* $* $*
Up to 768kbps $* $* $* $*
Up to 1024kbps $* $* $* $*
Over 1024kbps $* $* $* $*
Multi E1 $* $* $* $*
4 Mbps (N=2) $* $* $* $*
6 Mbps (N=3) $* $* $* $*
8 Mbps (N=4) $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Spain $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Belgium $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Switzerland $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Sweden $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Europe Zone 1 (EU1) $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Europe Zone 2 (EU2) $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Europe Zone 3 (EU3) $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Japan $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Attachment B-2-2
Pricing for Internet Advantage International
--------------------------------------------------------------------------------
----------------------------------------------------------
AGREED BY GENUITY AND XXXX ATLANTIC
----------------------------------------------------------
NRC :
SILVER SILVER &
NRC : BRONZE BRONZE
GOLD GOLD MRC POC MRC
----------------------------------------------------------
Point to Point for Japan to the Tokyo PoP $* $* $* $*
Fixed T1 $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Hong Kong $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for South Korea $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Taiwan $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Australia $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Asia Zone 1 (Asia1) $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
1024kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Asia Zone 2 (Asia2) $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Mexico $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Brazil $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Argentina $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for South America Zone 1 (SA1) $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Attachment B-2-2
Pricing for Internet Advantage International
--------------------------------------------------------------------------------
----------------------------------------------------------
AGREED BY GENUITY AND XXXX ATLANTIC
----------------------------------------------------------
NRC :
SILVER SILVER &
NRC : BRONZE BRONZE
GOLD GOLD MRC POC MRC
----------------------------------------------------------
Fixed Frame Relay for South America Zone 2 (SA2) $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Puerto Rico $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
512kbps $* $* $* $*
$* $* $* $*
Fixed Frame Relay for Canada $* $* $* $*
64kbps $* $* $* $*
128kbps $* $* $* $*
256kbps $* $* $* $*
$* $* $* $*
[LOGO] Attachment B-2-3
__________________
GTE COMMUNICATIONS Pricing for BizConnect
CORPORATION ------------------------------
------------------------
AGREED BY GENUITY &
XXXX ATLANTIC
------------------------
NRC MRC
------------------------
Fixed Price T1 $* $*
$* $*
Frame Relay $* $*
128 Kbps (64 Kbps CIR) $* $*
256 Kbps (128 Kbps CIR) $* $*
384 Kbps (192 Kbps CIR) $* $*
512 Kbps (256 Kbps CIR) $* $*
T1 (768 Kbps CIR) $* $*
------------------------
[LOGO] Attachment B-2-4
__________________ Pricing for ISP Direct
GTE COMMUNICATIONS ----------------------------------------
CORPORATION
--------------------------------
AGREED BY GENUITY & XXXX ATLANTIC
---------------------------------
NRC PREMIUM STANDARD
---------------------------------
Fractional T1
128 Kbps $* $* $*
256 Kbps $* $* $*
384 Kbps $* $* $*
512 Kbps $* $* $*
768 kbps $* $* $*
$* $* $*
Backup T1 $* $* $*
Up to 56 Kbps $* $* $*
Up to 128 Kbps $* $* $*
Up to 256 Kbps $* $* $*
Up to 384 Kbps $* $* $*
Up to 512 Kbps $* $* $*
Up to 768 Kbps $* $* $*
Over 768 Kbps $* $* $*
$* $* $*
Fixed T1 $* $* $*
$* $* $*
Flexible Multi-T1 $* $* $*
Up to 3 Mbps $* $* $*
Up to 4 Mbps $* $* $*
Up to 5 Mbps $* $* $*
Up to 6 Mbps $* $* $*
Up to 7 Mbps $* $* $*
Up to 8 Mbps $* $* $*
Over 8 Mbps $* $* $*
$* $* $*
Fixed Price Multi-T1 $* $* $*
3 Mbps $* $* $*
4.5 Mbps $* $* $*
6 Mbps $* $* $*
7.5 Mbps $* $* $*
9 Mbps $* $* $*
$* $* $*
Fixed Price T3 $* $* $*
$* $* $*
Flexible Ethernet $* $* $*
Up to 1.5 Mbps $* $* $*
Up to 2.4 Mbps $* $* $*
Up to 3.9 Mbps $* $* $*
Up to 5.9 Mbps $* $* $*
Over 5.9 Mbps $* $* $*
$* $* $*
Fixed Price Ethernet $* $* $*
$* $* $*
Flexible T3 $* $* $*
Up to 3 Mbps $* $* $*
Up to 6 Mbps $* $* $*
Up to 9 Mbps $* $* $*
Up to 12 Mbps $* $* $*
Up to 15 Mbps $* $* $*
Up to 18 Mbps $* $* $*
Up to 21 Mbps $* $* $*
Over 21 Mbps $* $* $*
$* $* $*
$* $* $*
$* $* $*
Backup T3 $* $* $*
Up to 1 Mbps $* $* $*
Up to 3 Mbps $* $* $*
Up to 6 Mbps $* $* $*
Up to 9 Mbps $* $* $*
Up to 12 Mbps $* $* $*
[LOGO] Attachment B-2-4
__________________ Pricing for ISP Direct
GTE COMMUNICATIONS ----------------------------------------
CORPORATION
--------------------------------
AGREED BY GENUITY & XXXX ATLANTIC
---------------------------------
NRC PREMIUM STANDARD
---------------------------------
Up to 15 Mbps $* $* $*
Up to 18 Mbps $* $* $*
Up to 21 Mbps $* $* $*
Over 21 Mbps $* $* $*
$* $* $*
Fractional T3 $* $* $*
3 Mbps $* $* $*
6 Mbps $* $* $*
9 Mbps $* $* $*
12 Mbps $* $* $*
15 Mbps $* $* $*
18 Mbps $* $* $*
21 Mbps $* $* $*
24 Mbps $* $* $*
27 Mbps $* $* $*
30 Mbps $* $* $*
$* $* $*
Flexible Fast Ethernet Fee Schedule $* $* $*
Up to 4 Mbps $* $* $*
Up to 6 Mbps $* $* $*
Up to 8 Mbps $* $* $*
Up to 10 Mbps $* $* $*
Up to 12 Mbps $* $* $*
Up to 14 Mbps $* $* $*
Up to 16 Mbps $* $* $*
Up to 18 Mbps $* $* $*
Up to 20 Mbps $* $* $*
Up to 22 Mbps $* $* $*
Up to 24 Mbps $* $* $*
Up to 26 Mbps $* $* $*
Up to 28 Mbps $* $* $*
Up to 30 Mbps $* $* $*
Up to 32 Mbps $* $* $*
Up to 34 Mbps $* $* $*
Up to 36 Mbps $* $* $*
Up to 38 Mbps $* $* $*
Up to 40 Mbps $* $* $*
Up to 42 Mbps $* $* $*
Up to 44 Mbps $* $* $*
Up to 46 Mbps $* $* $*
Up to 48 Mbps $* $* $*
Up to 50 Mbps $* $* $*
Up to 52 Mbps $* $* $*
Up to 54 Mbps $* $* $*
Up to 56 Mbps $* $* $*
Up to 58 Mbps $* $* $*
Up to 60 Mbps $* $* $*
Up to 70 Mbps $* $* $*
Up to 80 Mbps $* $* $*
Up to 90 Mbps $* $* $*
Up to 100 Mbps $* $* $*
$* $* $*
Fixed Fast Ethernet $* $* $*
$* $* $*
Virtual Transit Access Service $* $* $*
4 Mbps $* $* $*
6 Mbps $* $* $*
8 Mbps $* $* $*
10 Mbps $* $* $*
12 Mbps $* $* $*
14 Mbps $* $* $*
16 Mbps $* $* $*
18 Mbps $* $* $*
[LOGO] Attachment B-2-4
__________________ Pricing for ISP Direct
GTE COMMUNICATIONS ------------------------------------------
CORPORATION
---------------------------------
AGREED BY GENUITY & XXXX ATLANTIC
---------------------------------
NRC PREMIUM STANDARD
---------------------------------
20 Mbps $* $* $*
22 Mbps $* $* $*
24 Mbps $* $* $*
26 Mbps $* $* $*
28 Mbps $* $* $*
30 Mbps $* $* $*
32 Mbps $* $* $*
34 Mbps $* $* $*
36 Mbps $* $* $*
38 Mbps $* $* $*
40 Mbps $* $* $*
42 Mbps $* $* $*
44 Mbps $* $* $*
$* $* $*
Fixed Price OC-3c $* $* $*
$* $* $*
Fractional OC-3c $* $* $*
45 Mbps $* $* $*
60 Mbps $* $* $*
75 Mbps $* $* $*
100 Mbps $* $* $*
125 Mbps $* $* $*
155 Mbps $* $* $*
$* $* $*
Fixed Price OC-12c $* $* $*
$* $* $*
Flexible OC-12c $* $* $*
$* $* $*
[LOGO OF GTE] Attachment B-2-5
Pricing for Internet Advantage Additional Features
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
GOLD SILVER BRONZE PORT ONLY
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
NRC NRC NRC MRC NRC MRC NRC MRC
----------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
Primary DNS (per additional 10 pack) $* $* $* $* $* $* $* $*
Secondary DNS (per add'l 10 pack) $* $* $* $* $* $* $* $*
Packet Filtering (per LAN) included included $* $* N/A N/A N/A N/A
Network News Feed (additional) $* $* $* $* $* $* $* $*
News Access $* $* $* $* $* $* $* $*
Domain Name Email $* $* $* $* $* $* $* $*
Network Address Translation $* $* $* $* N/A N/A N/A N/A
@Vault $* $*
------------------------------------------------------------------------------------------------------------------------------------
[LOGO OF GTE] Attachment B-2-6
Pricing for Internet Advantage International Additional Features
-----------------------------------------------------------------------
-----------------------------------------------------------------------
GOLD SILVER BRONZE
-----------------------------------------------------------------------
-----------------------------------------------------------------------
NRC NRC NRC MRC NRC MRC
-----------------------------------------------------------------------
-----------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------
Primary DNS (per additional 10 pack) $* $* $* $* $* $*
Secondary DNS (per add'l 10 pack) $* $* $* $* $* $*
Packet Filtering (per LAN) included included $* $* N/A N/A
Network News Feed (primary) $* $* $* $* $* $*
Network News Feed (secondary) $* $* $* $* $* $*
ISDN Backup Service $* $* $* $* N/A N/A
-------------------------------------------------------------------------------------------------------------
Attachment B-3
DIALINX v2.3 XXXX ATLANTIC WHOLESALE RATE SCHEDULE
Definitions: (for purposes of this Attachment only)
-------------
. Genuity Solutions Inc. Genuity
. GTE/Xxxx Atlantic Xxxx Atlantic
. Customer Each and every direct customer of Xxxx Atlantic
. End User Each and every end user of a Customer of Xxxx
Atlantic
. Service rates correspond to the rates outlined below. Network volume
discounts are automatic and dynamic, (e.g., Xxxx Atlantic may receive a
lower component price one month, and higher rate the next month due to
monthly usage variables.)
. During the month in which any link, equipment, or service is installed or
de-installed, the Pro-Rated Monthly Charge, will be billed based upon a 30
day calendar month for each day following Genuity's commencement of the
applicable service. For example, for equipment installed or de-installed,
the Customer will be billed 1/30 of the Monthly Charge, for each day
following commencement of the service for that billing period.
CUSTOMER SET-UP FEES
. Xxxx Atlantic will be charged a per customer set-up fee based on
provisioning up to 5 realms pointing to the same RADIUS IP address.
Additional realms are outlined in more detail elsewhere in this document.
. Per Customer Set-up fee (NRC): $*
NORTH AMERICAN DIAL ACCESS NETWORKING HOURLY SERVICE FEES
North American rates reflect use of the Xxxx Atlantic's local access points in
the U.S. and Canada, (currently approximately 850 local access numbers). 800
rates are priced separately for the U.S. and Canada as noted below. A complete,
up to date list of the North American local access numbers in Excel format can
be found at:
xxxx://xxx.xxx.xxx/xxxxxxx/xxxxxxx/xxxxxx.xxx
North American Rates
Monthly Hourly 800/888 800/888
Hours US US Canada
Analog (per hr) (per hr)
(USDL)# (US8A, (CA8A)#
US8B)#
------------------------------------------------------
0-3M $*
------------------------------
3M+ $*
------------------------------
6M+ $*
------------------------------
12M+ $* $* $*
------------------------------
24M+ $*
------------------------------
48M+ $*
------------------------------
72M+ $*
------------------------------------------------------
#Genuity DiaLinx Rate Codes
WORLDWIDE DIAL ACCESS NETWORKING HOURLY SERVICE FEES
Xxxx Atlantic customers will be provided DiaLinx v2.3 international access to
Genuity DiaLinx at the rates outlined below. These items are pass through
charges and our not subject to any further discounts. There are two networks
available to Xxxx Atlantic, the DiaLinx International network, and the
International Partner network via iPass. These networks are differentiated by
Genuity billing codes as noted in the table below. A complete, up to date list
of the international local access numbers (with billing codes) in Excel format
can be found at:
xxxx://xxx.xxx.xxx/xxxxxxx/xxxxxxx/xxxxxxxx.xxx
DiaLinx International Rates
------------------------------------------------------------------------------------------------------------------------------
UK Europe/ Australia NZ Mexico Asia Mexico 800 Freephone Caribbean/
Puerto Rico /Puerto Rico Access Thailand
Xxxx 0 000
Xxxx 1 Zone 2 (IDLB, IDLK)# Xxxx 0 Xxxx 0 Xxxx 0 Xxxx 0 Xxxx 8
(IDLM)# (IDLA, IDLL)# (IDLC)# (IDLD)# (IDLE)# (IDLF)# (IDLH)#
------------------------------------------------------------------------------------------------------------------------------
$* $* $* $* $* $* $* $*
------------------------------------------------------------------------------------------------------------------------------
International Partner Network Rates
----------------------------------------------------------------------------------------
Code A Code B Code C Code D (IPAD)# Code E Code F Code G
(IPAA)# (IPAB)# (IPAC)# (IPAE)# (IPAF)# (IPAG)#
----------------------------------------------------------------------------------------
$* $* $* $* $* $* $*
----------------------------------------------------------------------------------------
#Genuity Xxxx Codes
VISP SET-UP CHARGES
. Per Customer Set-up fee (NRC): $*
Includes the T & M support for choosing the application components,
bundling and deploying a CD Master on a per customer basis, as well as
the set-up the back office services to support registration, email,
and news. This fee is inclusive of the customer set-up fee noted under
Customer set-up fees above, but only includes one realm as part of
this service offering. Provisioning of additional realms for a VISP
customer is a non-standard implementation and will incur T & M charges
to be determined on an ICB.
. Per User Set-up fee (NRC): $*
This is the per-user fee for all new end users added to the customer's
database on a monthly basis.
DIALINX VISP - Base Components, including the following services:
. Base Services: $*
RADIUS Authentication
Registration Servers
CD Master (includes the following software):
Customized Registration Software
Customized Dialer Software
Netscape 4.0 and/or IE 4.0
Email (Up to 3 mail boxes per user)
News Feed
DIALINX VISP - Credit Card Billing Option
. End User Credit Card Billing $* per month per user
Please note Base Services must also be selected for this option.
DIALINX VISP - Help Desk Option
. End User Help Desk (7X24) $* per month per user
DIALINX VISP - Personal Web Space Option
. End User Personal Web Space - 3 Megabytes/user. (If selected charge is for
all users/realm) $* per user per month
Please note Base Services must also be selected for this option.
ADDITIONAL OPTIONAL SERVICES
RADIUS Hosting:
---------------
Genuity can setup and host a RADIUS authentication server at a physically secure
and redundant server farm. Genuity also provides a secure Web-based
administration tool for easy username administration. Price is based on
individual end-user volume from Xxxx Atlantic. One time fee for set up is based
on each individual end customer of Xxxx Atlantic who chooses this option.
--------------------------------------------------------------------
Service Volume Pricing
--------------------------------------------------------------------
under 5,000 accounts - $* user/month
RADIUS Hosting 5,001 - 10, 000 accounts - $* user/month
10,001 - 20,000 accounts - $* user/month
20,001 - 50,000 accounts $* user/month
--------------------------------------------------------------------
. Per Customer Set-up fee (NRC): $*
Additional Realms:
-----------------
Genuity will support five (5) RADIUS authentication realms to you. Customers
who require additional realms will be charged the following fee for each block
of five (5) additional realms.
. Per Customer Monthly fee (MRC): $*
Tunnel Routers:
---------------
PLEASE NOTE: A Tunnel Router solution requires a DiaLinx QRT Review Process.
See the DiaLinx QRT Request Process & Procedures Guide location on the KBank for
instructions on submitting a request.
Genuity leases the DiaLinx Tunnel Router to the customer, provisioning the
equipment and pre-configuring the router prior to delivery. The DiaLinx Tunnel
Router is a Cisco 4700M router with one Ethernet card. A minimum term of one
year is required on all tunnel routers. If a tunnel router is de-installed
prior to the one year period, a service fee equal to the remainder of a one year
term will be incurred.
. Pre Customer Set-up fee (NRC): $*
. Per Customer Monthly fee (MRC): $*
Real-Time RADIUS Accounting:
----------------------------
PLEASE NOTE: Real-Time Radius Accounting requires a DiaLinx QRT Review Process.
See the DiaLinx QRT Request Process & Procedures Guide location on the KBank for
instructions on submitting a request.
Genuitywill provide Real-Time RADIUS Accounting feeds to Xxxx Atlantic customers
through the DiaLinx QRT Process. Xxxx Atlantic customers should review the
DiaLinx Real-Time RADIUS Accounting Product Guide for additional information on
proper implementation.
. Per Customer Set-up fee (NRC): $*
. Per Customer Monthly fee (MRC): $*
Time and Materials
. Out of Scope Work $* per hour
Attachment B-4
E Business Hosting Pricing for Xxxx Atlantic
The discount schedule below applies to all standard service quotations for
Enterprise Advantage (EA) services.
Attached is the current price list for EA services (Attachment #B-4-1).
Baseline discounts are available based on the term of Xxxx Atlantic's customer's
contract, and vary according to the service component as documented in the
attached schedule (Attachment #B-4-2, "Baseline Discounts").
Escalated Discount Schedule
------------------------------------------------------------------------------------------------------------------------------
RECURRING HOSTING SERVICES Xxxx Atlantic's Customer Contract Term
------------------------------------------------------------------------------------------------------------------------------
Xxxx Atlantic Customer's Contractual Commitment One Year Multi-Year
for
Recurring Hosting Services
(On an individual quotation (deal-by-deal) basis,
not in the aggregate)
------------------------------------------------------------------------------------------------------------------------------
less than $20K/month of recurring hosting services Baseline Baseline
------------------------------------------------------------------------------------------------------------------------------
$20K to $200K/month of recurring hosting services Baseline + 3% Baseline + 4%
------------------------------------------------------------------------------------------------------------------------------
greater than $200K/month of recurring hosting services Baseline + 5% Baseline + 7%
------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------
MONTHLY BANDWIDTH COMMITMENT Xxxx Atlantic's Customer Contract Term
---------------------------------------------------------------------------------------------------------------------------
Xxxx Atlantic Customer's One Year Multi-Year
Monthly Bandwidth Commitment
(On an individual quotation (deal-by-deal) basis,
not in the aggregate)
---------------------------------------------------------------------------------------------------------------------------
less than 50 Mbps monthly bandwidth commitment Baseline Baseline
---------------------------------------------------------------------------------------------------------------------------
50 Mbps - 100 Mbps monthly bandwidth commitment Baseline + 2% Baseline + 4%
---------------------------------------------------------------------------------------------------------------------------
greater than 100 Mbps monthly bandwidth commitment Baseline + 5% Baseline + 6%
---------------------------------------------------------------------------------------------------------------------------
Exclusions:
-----------
Genuity limits the following service components to the Baseline discount
schedule: they are not eligible for the Escalated Discounts:
. All 3/rd/ party hardware, hardware maintenance, software and software
maintenance purchased by Genuity.
Any EA Services provided to Xxxx Atlantic in Genuity's Japan Data Center are
subject to tariffs and are not eligible for any discounts (either Baseline or
the Escalated Discounts above)
Notes:
------
Genuity and Xxxx Atlantic agree to enter into good faith discussions to
determine how Xxxx Atlantic may purchase its own hardware for use as part of a
standard EA service. The discussions shall take place within 120 days of the
effective date of the Agreement.
A "standard service quotation" for purposes of this Attachment is one in which
all the EA services and products purchased by Xxxx Atlantic's customer are found
in the EA Service Description at the time the quotation is generated and the
customer's web site architecture is a Genuity-approved architecture.
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS
ENTERPRISE COMMERCE
wh-store-b2 B2 Additional Storefront EA NT
wh-imp-b2b B2B Commerce - Installation EA NT
wh-swrent-b2b B2B Commerce - License Fee DAY NT
wh-imp-b2c B2C Commerce - Installation EA NT
wh-swrent-b2c B2C Commerce - License Fee DAY NT
wh-sw-cr B2C Commerce/MS Site Server 1x License Fee EA NT
wh-fm-cr B2C Commerce/MS Site Server Fault Monitoring DAY NT
wh-imp-cr B2C Commerce/MS Site Server Installation EA NT
wh-swrent-cr B2C Commerce/MS Site Server License Fee DAY NT
wh-swrent-comsrv-b2 Commerce Server Add-on DAY NT
wh-swrent-mbrsrv-b2 Membership Server Add-on DAY NT
wh-imp-mscsic Microsoft Commerce Server w/IC Installation EA NT
wh-swrent-mscsic Microsoft Commerce Server Fee DAY NT
wh-sw-mscsic Microsoft Commerce Server w/IC EA NT
wh-sw-msssic Microsoft Site Server 7.0 w/IC EA NT
wh-swrent-msssic Microsoft Site Server 7.0 w/IC Fee DAY NT
wh-imp-msssic Microsoft Site Server 7.0 w/IC Installation EA NT
wh-swrent-sqlsrv-b2 Microsoft SQL Server 7.0 Add-on DAY NT
wh-sw-sqlent Microsoft SQL Server 7.0 Enterprise Upgrade EA NT
wh-swrent-sqlent Microsoft SQL Server 7.0 Enterprise Upgrade DAY NT
wh-sw-sqlsrvwic Microsoft SQL Server 7.0 w/IC EA NT
wh-swrent-sqlsrvwic Microsoft SQL Server 7.0 w/IC Fee DAY NT
wh-sw-sqlsrvic Microsoft SQL Server Internet Connector EA NT
wh-swrent-sqlsrvic Microsoft SQL Server Internet Connector Fee DAY NT
wh-swrent-sqlsrvic-b2 MS SQL Server 7.0 Internet Connector Add-on DAY NT
wh-imp-tandata Tan Data Installation EA NT
wh-swrent-tandata Tan Data License Fee DAY NT
wh-sw-tandata Tan Data Onetime License Fee EA NT
wh-swrent-add-carrier TanData Additional Carrier License DAY NT
wh-swrent-add-origin TanData Additional Origin License DAY NT
wh-swrent-add-tandata TanData Add-on License Fee DAY NT
wh-bts-taxware Tax Xxxx Basic Technical Support DAY NT
wh-imp-taxware Tax Xxxx Installation EA NT
wh-swrent-taxware Tax Xxxx License Fee DAY NT
wh-sw-taxware Tax Xxxx Onetime License Fee EA NT
wh-swrent-add-nexus Taxware Additional Nexus DAY NT
wh-swrent-add-taxware Taxware Add-on License Fee DAY NT
ENTERPRISE PERFORMANCE
Traffic Distribution & Load Balancing
wh-band-100-cach-add-man 100Mbps/Mo Caching Commitment - Add Usage Fee EA NT,UNIX
wh-band-100-cach-man 100Mbps/Mo Caching Commitment - Min Usage Fee DAY XX,XXXX
xx-xxxx-00-xxxx-xxx-xxx 10Mbps/Mo Caching Commitment - Addl Usage Fee EA NT,UNIX
wh-band-10-cach-man 10Mbps/Mo Caching Commitment - Min Usage Fee DAY XX,XXXX
xx-xxxx-00-xxxx-xxx-xxx 20Mbps/Mo Caching Commitment - Addl Usage Fee EA NT,UNIX
wh-band-20-cach-man 20Mbps/Mo Caching Commitment - Min Usage Fee DAY NT,UNIX
wh-band-2-cach-add-man 2Mbps/Mo Caching Commitment - Addl Usage Fee EA NT,UNIX
wh-band-2-cach-man 2Mbps/Mo Caching Commitment - Min Usage Fee DAY NT,UNIX
wh-band-4-cach-add-man 4Mbps/Mo Caching Commitment - Addl Usage Fee EA NT,UNIX
wh-band-4-cach-man 4Mbps/Mo Caching Commitment - Min Usage Fee DAY XX,XXXX
xx-xxxx-00-xxxx-xxx-xxx 50Mbps/Mo Caching Commitment - Addl Usage Fee EA NT,UNIX
wh-band-50-cach-man 50Mbps/Mo Caching Commitment - Min Usage Fee DAY NT,UNIX
wh-band-6-cach-add-man 6Mbps/Mo Caching Commitment - Addl Usage Fee EA NT,UNIX
wh-band-6-cach-man 6Mbps/Mo Caching Commitment - Min Usage Fee DAY NT,UNIX
wh-band-8-cach-add-man 8Mbps/Mo Caching Commitment - Addl Usage Fee EA NT,UNIX
wh-band-8-cach-man 8Mbps/Mo Caching Commitment - Min Usage Fee DAY NT,UNIX
wh-imp-cach Activation Fee, Caching EA NT,UNIX
---------------------------------------------------------
ITEM_CODE COMP_CLASS EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
---------------------------------------------------------
ENTERPRISE COMMERCE
B2
wh-store-b2 Enterprise Commerce *
wh-imp-b2b Enterprise Commerce *
wh-swrent-b2b Enterprise Commerce *
wh-imp-b2c Enterprise Commerce *
wh-swrent-b2c Enterprise Commerce *
wh-sw-cr Enterprise Commerce * *
wh-fm-cr Enterprise Commerce * *
wh-imp-cr Enterprise Commerce * *
wh-swrent-cr Enterprise Commerce * *
wh-swrent-comsrv-b2 Enterprise Commerce * *
wh-swrent-mbrsrv-b2 Enterprise Commerce *
wh-imp-mscsic Enterprise Commerce *
wh-swrent-mscsic Enterprise Commerce *
wh-sw-mscsic Enterprise Commerce *
wh-sw-msssic Enterprise Commerce *
wh-swrent-msssic Enterprise Commerce *
wh-imp-msssic Enterprise Commerce *
wh-swrent-sqlsrv-b2 Enterprise Commerce *
wh-sw-sqlent Enterprise Commerce *
wh-swrent-sqlent Enterprise Commerce *
wh-sw-sqlsrvwic Enterprise Commerce *
wh-swrent-sqlsrvwic Enterprise Commerce *
wh-sw-sqlsrvic Enterprise Commerce *
wh-swrent-sqlsrvic Enterprise Commerce *
wh-swrent-sqlsrvic-b2 Enterprise Commerce *
wh-imp-tandata Enterprise Commerce *
wh-swrent-tandata Enterprise Commerce *
wh-sw-tandata Enterprise Commerce *
wh-swrent-add-carrier Enterprise Commerce *
wh-swrent-add-origin Enterprise Commerce *
wh-swrent-add-tandata Enterprise Commerce *
wh-bts-taxware Enterprise Commerce *
wh-imp-taxware Enterprise Commerce *
wh-swrent-taxware Enterprise Commerce *
wh-sw-taxware Enterprise Commerce *
wh-swrent-add-nexus Enterprise Commerce *
wh-swrent-add-taxware Enterprise Commerce *
ENTERPRISE PERFORMANCE
Traffic Distribution & Load Balancing
wh-band-100-cach-add-man Enterprise Commerce *
wh-band-100-cach-man Enterprise Commerce *
wh-band-10-cach-add-man Enterprise Commerce *
wh-band-10-cach-man Enterprise Commerce *
wh-band-20-cach-add-man Enterprise Commerce *
wh-band-20-cach-man Enterprise Commerce *
wh-band-2-cach-add-man Enterprise Commerce *
wh-band-2-cach-man Enterprise Commerce *
wh-band-4-cach-add-man Enterprise Commerce *
wh-band-50-cach-add-man Enterprise Commerce *
wh-band-50-cach-man Enterprise Commerce *
wh-band-6-cach-add-man Enterprise Commerce *
wh-band-6-cach-man Enterprise Commerce *
wh-band-8-cach-add-man Enterprise Commerce *
wh-band-8-cach-man Enterprise Commerce *
wh-imp-cach Enterprise Commerce *
1
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS
wh-imp2-url-cach Additional URL Fee, Caching EA NT,UNIX
wh-eq-distdir Cisco Distributed Director EA NT,UNIX
wh-imp-distdir Cisco Distributed Director Installation EA NT,UNIX
wh-mnt-distdir Cisco Distributed Director Maintenance DAY NT,UNIX
wh-eqpmt-distdir Cisco Distributed Director Rent-To-Own DAY NT,UNIX
wh-eq-ld416 Cisco Local Director 416 EA NT,UNIX
wh-eqrent-ld416 Cisco Local Director 416 Rental Fee DAY NT,UNIX
wh-eqpmt-ld416 Cisco Local Director 416 Rent-To-Own DAY NT,UNIX
wh-eq-ld430 Cisco Local Director 430 EA NT,UNIX
wh-eqrent-ld430 Cisco Local Director 430 Rental Fee DAY NT,UNIX
wh-eqpmt-ld430 Cisco Local Director 430 Rent-To-Own DAY NT,UNIX
wh-ops-ddir Distributed Director Fee DAY NT,UNIX
wh-ops-hs Hopscotch Fee DAY NT,UNIX
wh-imp-hs Hopscotch Installation EA NT,UNIX
wh-imp-hscp Hopscotch Customer Premise Configuration EA NT,UNIX
wh-ops-hscp Hopscotch Customer Premise Fee DAY NT,UNIX
Traffic-Host
wh-imp-lb1 Activation Fee, Load Balancer 1 EA NT,UNIX
wh-imp-lb2 Activation Fee, Load Balancer 2 EA NT,UNIX
wh-ops-lb1 Load Balancer 1 Service Fee DAY NT,UNIX
wh-ops-lb2 Load Balancer 2 Service Fee DAY NT,UNIX
Replication Services
wh-ops-siterep Site Replicator Fee DAY UNIX
wh-imp-siterep Site Replicato Installation EA UNIX
HARDWARE
NT-Internal Disk Storage
wh-eqpmt-id18.2 Compaq 18.2 GB (WU SCSI-3) Int Dr Rent-To-Own DAY NT
wh-eq-id18.2 Compaq 18.2 GB (WU SCSI-3) Int Drive EA NT 250,450,U2
wh-eqrent-id18.2-nt Compaq 18.2 GB (WU SCSI-3) Int Drive Rental DAY NT
wh-eqpmt-id18.2-wu2-nt Compaq 18.2 GB (WU2 SCSI) Int Dr Rent-To-Own DAY NT
wh-eq-id18.2-wu2-nt Compaq 18.2 GB (WU2 SCSI) Int Drive EA NT
wh-eqrent-id18.2-wu2-nt Compaq 18.2 GB (WU2 SCSI) Int Drive Rental DAY NT
wh-eqpmt-id9.1-nt Compaq 9.1 GB (WU SCSI-3) Int Dr Rent-To-Own DAY NT
wh-eq-id9.1-nt Compaq 9.1 GB (WU SCSI-3) Int Drive EA NT
wh-eqrent-id9.1-nt Compaq 9.1 GB (WU SCSI-3) Int Drive Rental DAY NT
wh-eqpmt-id9.1-wu2-nt Compaq 9.1 GB (WU2 SCSI) Int Dr Rent-To-Own DAY NT
wh-eq-id9.1-wu2-nt Compaq 9.1 GB (WU2 SCSI) Int Drive EA NT
wh-eqrent-id9.1-wu2-nt Compaq 9.1 GB (WU2 SCSI) Int Drive Rental DAY NT
wh-imp-id-nt Compaq Internal Drive Installation EA NT
NT-Miscellaneous
wh-eq-nic-nt Compaq NIC Card EA NT
wh-eqpmt-nic-nt Compaq NIC Card Rent-To-Own DAY NT
wh-eqrent-nic-nt Compaq NIC Card Rental DAY NT
NT-Processors
wh-eq-piii500 Pentium III 500 EA NT
wh-eqrent-piii500 Pentium III 500 Rental DAY NT
wh-eqpmt-piii500 Pentium III 500 Rent-To-Own DAY NT
wh-eq-piii600 Pentium III 600 EA NT
wh-eqrent-piii600 Pentium III 600 Rental DAY NT
wh-eqpmt-piii600 Pentium III 600 Rent-To-Own DAY NT
wh-eq-px500 Pentium Xeon 500 EA NT
wh-eqrent-px500 Pentium Xeon 500 Rental DAY NT
wh-eqpmt-px500 Pentium Xeon 500 Rent-To-Own DAY NT
wh-eq-px550 Pentium Xeon 550 EA NT
wh-eqrent-px550 Pentium Xeon 550 Rental DAY NT
wh-eqpmt-px550 Pentium Xeon 550 Rent-To-Own DAY NT
NT-External RAID
wh-imp-er0+1-nt Compaq Ext RAID0+1 Installation EA NT
---------------------------------------------------------
ITEM_CODE COMP_CLASS EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
---------------------------------------------------------
wh-inp2-url-cach Enterprise Performance *
wh-eq-distdir Enterprise Performance *
wh-imp-distdir Enterprise Performance *
wh-mnt-distdir Enterprise Performance *
wh-eqpmt-distdir Enterprise Performance *
wh-eq-ld416 Enterprise Performance *
wh-eqrent-ld416 Enterprise Performance *
wh-eqpmt-ld416 Enterprise Performance *
wh-eq-ld430 Enterprise Performance *
wh-eqrent-ld430 Enterprise Performance *
wh-eqpmt-ld430 Enterprise Performance *
wh-ops-ddir Enterprise Performance *
wh-ops-hs Enterprise Performance * * *
wh-imp-hs Enterprise Performance * * *
wh-imp-hscp Enterprise Performance *
wh-ops-hscp Enterprise Performance *
Traffic-Host
wh-imp-lb1 Enterprise Performance *
wh-imp-lb2 Enterprise Performance *
wh-ops-lb1 Enterprise Performance *
wh-ops-lb2 Enterprise Performance *
Replication Services
wh-ops-siterep Enterprise Performance *
wh-imp-siterep Enterprise Performance *
HARDWARE
NT-Internal Disk Storage
wh-eqpmt-id18.2 Hardware * * *
wh-eq-id18.2 Hardware * * *
wh-eqrent-id18.2-nt Hardware * * *
wh-eqpmt-id18.2-wu2-nt Hardware * * *
wh-eq-id18.2-wu2-nt Hardware * * *
wh-eqrent-id18.2-wu2-nt Hardware * * *
wh-eqpmt-id9.1-nt Hardware * * *
wh-eq-id9.1-nt Hardware * * *
wh-eqrent-id9.1-nt Hardware * * *
wh-eqpmt-id9.1-wu2-nt Hardware * * *
wh-eq-id9.1-wu2-nt Hardware * * *
wh-eqrent-id9.1-wu2-nt Hardware * * *
wh-imp-id-nt Hardware *
NT-Miscellaneous
wh-eq-nic-nt Hardware * * *
wh-eqpmt-nic-nt Hardware * * *
wh-eqrent-nic-nt Hardware * * *
NT-Processors
wh-eq-piii500 Hardware * * *
wh-eqrent-piii500 Hardware * * *
wh-eqpmt-piii500 Hardware * * *
wh-eq-piii600 Hardware *
wh-eqrent-piii600 Hardware *
wh-eqpmt-piii600 Hardware *
wh-eq-px500 Hardware * * * *
wh-eqrent-px500 Hardware * * * *
wh-eqpmt-px500 Hardware * * * *
wh-eq-px550 Hardware *
wh-eqrent-px550 Hardware *
wh-eqpmt-px550 Hardware *
NT-External RAID
wh-imp-er0+1-nt Hardware *
2
Enterprise Advantage Price List as of March 10,2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS COMP_CLASS
wh-imp-er1-nt Compaq Ext RAID1 Installation EA NT Hardware
wh-imp-er5-nt Compaq Ext RAID5 Installation EA NT Hardware
wh-eq-ru2-nt Compaq RAID Chassis Model U2 EA NT Hardware
wh-eq-rehsd-nt Compaq RAID Hot Spare Disk EA NT Hardware
wh-mnt-proraid Compaq RAID Maintenance DAY NT Hardware
wh-eq-u2108-er0+1-nt Compaq U2 108GB (7x36) Ext RAID0+1 EA NT Hardware
wh-eqpmt-u2108-er0+1-nt Compaq U2 108GB 7x36 Ext RAID0+1 Rent-To-Own DAY NT Hardware
wh-eq-u2180-er5-nt Compaq U2 180GB (7x36) Ext RAID5 EA NT Hardware
wh-eqpmt-u2180-er5-nt Compaq U2 180GB (7x36) Ext RAID5 Rent-To-Own DAY NT Hardware
wh-eq-u254-er0+1-nt Compaq U2 54GB (7x18) Ext RAID0+1 EA NT Hardware
wh-eqpmt-u254-er0+1-nt Compaq U2 54GB (7x18) Ext RAID0+1 Rent-To-Own DAY NT Hardware
wh-eq-u290-er5-nt Compaq U2 90GB (7x18) Ext RAID5 EA NT Hardware
wh-eqpmt-u290-er5-nt Compaq U2 90GB (7x18) Ext RAID5 Rent-To-Own DAY NT Hardware
NT-Internal RAID
wh-imp-r0+1id-nt Compaq RAID0+1 Internal Disk Installation EA NT Hardware
wh-imp-r1id-nt Compaq RAID1 Internal Disk Installation EA NT Hardware
wh-imp-r5id-nt Compaq RAID5 Internal Disk Installation EA NT Hardware
wh-eq-cntr-sa221-nt Compaq Smart Array 221 Controller EA NT Hardware
wh-eqrent-cntr-sa221-nt Compaq Smart Array 221 Controller Rental DAY NT Hardware
wh-eqpmt-cntr-sa221-nt Compaq Smart Array 221 Controller Rent-To-Own DAY NT Hardware
wh-eq-cntr-sa3200-nt Compaq Smart Array 3200 Controller EA NT Hardware
wh-eqrent-cntr-sa3200-nt Compaq Smart Array 3200 Controller Rental DAY NT Hardware
wh-eqpmt-cntr-sa3200-nt Compaq Smart Array 3200 Controller Rent-To-Own DAY NT Hardware
wh-eq-rihsd-nt NT RAID Internal Hot Spare Disk EA NT Hardware
NT-RAM
wh-eq-edoram1g-nt Compaq 1 GB Mem Expansion (EDO) EA NT Hardware
wh-eqrent-edoram1g-nt Compaq 1 GB Mem Expansion (EDO) Rental DAY NT Hardware
wh-eqpmt-edoram1g-nt Compaq 1 GB Mem Expansion (EDO) Rent-To-Own DAY NT Hardware
wh-eq-edoram128-nt Compaq 128MB Mem Expansion (EDO) EA NT Hardware
wh-eqrent-edoram128-nt Compaq 128MB Mem Expansion (EDO) Rental DAY NT Hardware
wh-eqpmt-edoram128-nt Compaq 128MB Mem Expansion (EDO) Rent-To-Own DAY NT Hardware
wh-eq-ram128-nt Compaq 128MB Mem Expansion (SDRAM) EA NT Hardware
wh-eqrent-ram128-nt Compaq 128MB Mem Expansion (SDRAM) Rental DAY NT Hardware
wh-eqpmt-ram128-nt Compaq 128MB Mem Expansion SDRAM Rent-To-Own DAY NT Hardware
wh-eq-edoram256-nt Compaq 256MB Mem Expansion (EDO) EA NT Hardware
wh-eqrent-edoram256-nt Compaq 256MB Mem Expansion (EDO) Rental DAY NT Hardware
wh-eqpmt-edoram256-nt Compaq 256MB Mem Expansion (EDO) Rent-To-Own DAY NT Hardware
wh-eq-ram256-nt Compaq 256MB Mem Expansion (SDRAM) EA NT Hardware
wh-eqrent-ram256-nt Compaq 256MB Mem Expansion (SDRAM) Rental DAY NT Hardware
wh-eqpmt-ram256-nt Compaq 256MB Mem Expansion SDRAM Rent-To-Own DAY NT Hardware
wh-eq-edoram512-nt Compaq 512MB Mem Expansion (EDO) EA NT Hardware
wh-eqrent-edoram512-nt Compaq 512MB Mem Expansion (EDO) Rental DAY NT Hardware
wh-eqpmt-edoram512-nt Compaq 512MB Mem Expansion (EDO) Rent-To-Own DAY NT Hardware
wh-eq-ram512-nt Compaq 512MB Mem Expansion (SDRAM) EA NT Hardware
wh-eqrent-ram512-nt Compaq 512MB Mem Expansion (SDRAM) Rental DAY NT Hardware
wh-eqpmt-ram512-nt Compaq 512MB Mem Expansion SDRAM Rent-To-Own DAY NT Hardware
NT-Servers
wh-eq-pro1850r-2x600 Compaq 1850R (2x600MHz) EA NT Hardware
wh-eqrent-pro1850r-2x600 Compaq 1850R (2x600MHz) Rental DAY NT Hardware
wh-eqpmt-pro1850r-2x600 Compaq 1850R (2x600MHz) Rent-To-Own DAY NT Hardware
wh-eq-pro1850r-600 Compaq 1850R (600MHz) EA NT Hardware
wh-eqrent-pro1850r-600 Compaq 1850R (600MHz) Rental DAY NT Hardware
wh-eqpmt-pro1850r-600 Compaq 1850R (600MHz) Rent-To-Own DAY NT Hardware
wh-eq-pro6400r-550X2 Compaq 6400R (550mhz w/ 2 Xeon) EA NT Hardware
wh-eqrent-pro6400r-550X2 Compaq 6400R (550MHz w/ 2 Xeon) Rental DAY NT Hardware
wh-eqpmt-pro6400r-550X2 Compaq 6400R (550MHz w/ 2 Xeon) Rent-To-Own DAY NT Hardware
wh-eq-pro6400r-550X4 Compaq 6400R (550mhz w/ 4 Xeon) EA NT Hardware
wh-eqrent-pro6400r-550X4 Compaq 6400R (550MHz w/ 4 Xeon) Rental DAY NT Hardware
-----------------------------------------------------------
ITEM_CODE EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
-----------------------------------------------------------
wh-imp-er1-nt *
wh-imp-er5-nt *
wh-eq-ru2-nt *
wh-eq-rehsd-nt *
wh-mnt-proraid *
wh-eq-u2108-er0+1-nt *
wh-eqpmt-u2108-er0+1-nt *
wh-eq-u2180-er5-nt *
wh-eqpmt-u2180-er5-nt *
wh-eq-u254-er0+1-nt *
wh-eqpmt-u254-er0+1-nt *
wh-eq-u290-er5-nt *
wh-eqpmt-u290-er5-nt *
NT-Internal RAID
wh-imp-r0+1id-nt *
wh-imp-r1id-nt *
wh-imp-r5id-nt *
wh-eq-cntr-sa221-nt * *
wh-eqrent-cntr-sa221-nt * *
wh-eqpmt-cntr-sa221-nt * *
wh-eq-cntr-sa3200-nt * * *
wh-eqrent-cntr-sa3200-nt * * *
wh-eqpmt-cntr-sa3200-nt * * *
wh-eq-rihsd-nt *
NT-RAM
wh-eq-edoram1g-nt * * *
wh-eqrent-edoram1g-nt * * *
wh-eqpmt-edoram1g-nt * * *
wh-eq-edoram128-nt * * *
wh-eqrent-edoram128-nt * * *
wh-eqpmt-edoram128-nt * * *
wh-eq-ram128-nt * * *
wh-eqrent-ram128-nt * * *
wh-eqpmt-ram128-nt * * *
wh-eq-edoram256-nt * * *
wh-eqrent-edoram256-nt * * *
wh-eqpmt-edoram256-nt * * *
wh-eq-ram256-nt * * *
wh-eqrent-ram256-nt * * *
wh-eqpmt-ram256-nt * * *
wh-eq-edoram512-nt * * *
wh-eqrent-edoram512-nt * * *
wh-eqpmt-edoram512-nt * * *
wh-eq-ram512-nt * * *
wh-eqrent-ram512-nt * * *
wh-eqpmt-ram512-nt * * *
NT-Servers
wh-eq-pro1850r-2x600 *
wh-eqrent-pro1850r-2x600 *
wh-eqpmt-pro1850r-2x600 *
wh-eq-pro1850r-600 *
wh-eqrent-pro1850r-600 *
wh-eqpmt-pro1850r-600 *
wh-eq-pro6400r-550X2 *
wh-eqrent-pro6400r-550X2 *
wh-eqpmt-pro6400r-550X2 *
wh-eq-pro6400r-550X4 *
wh-eqrent-pro6400r-550X4 *
3
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS
wh-eqpmt-pro6400r-550X4 Compaq 6400R (550MHz w/ 4 Xeon) Rent-To-Own DAY NT
wh-eq-pro8500r-550X4 Compaq 8500R (550MHz w/ 4 Xeon) EA NT
wh-eqpmt-pro8500r-550X4 Compaq 8500R (550MHz w/ 4 Xeon) Rent-To-Own DAY NT
wh-eq-pro8500r-550X8 Compaq 8500R (550MHz w/ 8 Xeon) EA NT
wh-eqpmt-pro8500r-550X8 Compaq 8500R (550MHz w/ 8 Xeon) Rent-To-Own DAY NT
wh-imp-prosrv-1000 Compaq Server Install - 1850 EA NT
wh-imp-prosrv-5000 Compaq Server Install - 6400, 8500 EA NT
wh-mnt-prosrv-1000 Compaq Server Maintenance - 1000, 2000 DAY NT
wh-mnt-prosrv-3000 Compaq Server Maintenance - 3000, 5000 DAY NT
wh-mnt-prosrv-6000 Compaq Server Maintenance - 6000, 7000 DAY NT
UNIX-Internal Disk Storage
wh-eqpmt-id18.2-10-unx Sun 18.2 GB 10000 RPM Int Drive Rent-To-Own DAY UNIX 250,450,U2
wh-eq-id18.2-10-unx Sun 18.2 GB 10000 RPM Internal Drive EA UNIX
wh-eqrent-id18.2-10-unx Sun 18.2 GB 10000 RPM Internal Drive Rental DAY UNIX 250,450,U2
wh-eqpmt-id18.2-72-unx Sun 18.2 GB 7200 RPM Int Drive Rent-To-Own DAY UNIX 250,450,U2
wh-eq-id18.2-72-unx Sun 18.2 GB 7200 RPM Internal Drive EA UNIX 250,450,U2
wh-eqrent-id18.2-72-unx Sun 18.2 GB 7200 RPM Internal Drive Rental DAY UNIX 250,450,U2
wh-eq-id18.2a-unx Sun 18.2GB Internal Drive (3500) EA UNIX
wh-eqrent-id18.2a-unx Sun 18.2GB Internal Drive Rental (3500) DAY UNIX
wh-eqpmt-id18.2a-unx Sun 18.2GB Internal Drive Rent-To-Own (3500) DAY UNIX
wh-eq-db18-unx Sun 18GB Disk Board Purchase (4500) EA UNIX
wh-eqrent-db18-unx Sun 18GB Disk Board Rental (4500) DAY UNIX
wh-eqpmt-db18-unx Sun 18GB Disk Board Rent-To-Own (4500) DAY UNIX
wh-eq-id8.2-unx Sun 8.2GB Internal Drive EA UNIX 4500
wh-eqrent-id8.2-unx Sun 8.2GB Internal Drive Rental DAY UNIX 4500
wh-eqpmt-id8.2-unx Sun 8.2GB Internal Drive Rent-To-Own DAY UNIX 4500
wh-eqpmt-id9.1-10-unx Sun 9.1GB 10000 RPM Int Drive Rent-To-Own DAY UNIX 250,450,U2
wh-eq-id9.1-10-unx Sun 9.1GB 10000 RPM Internal Drive EA UNIX 250,450,U2
wh-eqrent-id9.1-10-unx Sun 9.1GB 10000 RPM Internal Drive Rental DAY UNIX 250,450,U2
wh-eq-id9.1-72-unx Sun 9.1GB 7200 RPM Internal Drive EA UNIX 250,450,U2
wh-eqrent-id9.1-72-unx Sun 9.1GB 7200 RPM Internal Drive Rental DAY UNIX 250,450,U2
wh-eqpmt-id9.1-72-unx Sun 9.1GB 7200 RPM Internal Drive Rent-To-Own DAY UNIX 250,450,U2
wh-eq-id9.1a-unx Sun 9.1GB Internal Drive (3500) EA UNIX
wh-eq-id9.1-unx Sun 9.1GB Internal Drive (5s 10s) EA UNIX
wh-eqrent-id9.1a-unx Sun 9.1GB Internal Drive Rental (3500) DAY UNIX
wh-eqrent-id9.1-unx Sun 9.1GB Internal Drive Rental Fee (5s 10s) DAY UNIX
wh-eqpmt-id9.1a-unx Sun 9.1GB Internal Drive Rent-To-Own (3500) DAY UNIX
wh-eqpmt-id9.1-unx Sun 9.1GB Internal Drive Rent-To-Own (5s 10s) DAY UNIX
wh-eq-pcmod-unx Sun Power Cooling Module Purchase (4500) EA UNIX
wh-eqrent-pcmod-unx Sun Power Cooling Module Rental (4500) DAY UNIX
wh-eqpmt-pcmod-unx Sun Power Cooling Module Rent-To-Own (4500) DAY UNIX
wh-imp-id-unx UNIX Internal Drive Installation EA UNIX
UNIX-Miscellaneous
wh-eq-nic-unx Sun NIC Card EA UNIX 5,10,250,450,3500,45
wh-eqpmt-nica-unx Sun NIC Card Rent-To-Own (1300 2300) DAY UNIX
wh-eq-nica-unx Sun NIC Card (1300 2300) EA UNIX
wh-eqrent-nic-unx Sun NIC Card Rental DAY UNIX
wh-eqrent-nica-unx Sun NIC Card Rental (1300 2300) DAY UNIX
UNIX-Processors
wh-eq-cpumb-unx Sun CPU/ Memory Board EA UNIX
wh-eqrent-cpumb-unx Sun CPU/ Memory Board Rental DAY UNIX
wh-eqpmt-cpumb-unx Sun CPU/ Memory Board Rent-To-Own DAY UNIX
wh-eq-u2-400 Sun Ultrasparc II 400Mhz (250 450) EA UNIX
wh-eq-u2-400a Sun Ultrasparc II 400Mhz (3500 4500) EA UNIX
wh-eqrent-u2-400 Sun Ultrasparc II 400Mhz Rental (250 450) DAY UNIX
wh-eqrent-u2-400a Sun Ultrasparc II 400Mhz Rental (3500 4500) DAY UNIX
wh-eqpmt-u2-400 Sun Ultrasparc II 400Mhz Rent-To-Own 250 450 DAY UNIX
wh-eq-u2-450 Sun Ultrasparc II 450MHz (420) EA UNIX
-----------------------------------------------------------
ITEM_CODE COMP_CLASS EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
-----------------------------------------------------------
wh-eqpmt-pro6400r-550X4 Hardware *
wh-eq-pro8500r-550X4 Hardware *
wh-eqpmt-pro8500r-550X4 Hardware *
wh-eq-pro8500r-550X8 Hardware *
wh-eqpmt-pro8500r-550X8 Hardware *
wh-imp-prosrv-1000 Hardware * * *
wh-imp-prosrv-5000 Hardware *
wh-mnt-prosrv-1000 Hardware * * *
wh-mnt-prosrv-3000 Hardware * * *
wh-mnt-prosrv-6000 Hardware * * *
UNIX-Internal Disk Storage
wh-eqpmt-id18.2-10-unx Hardware * * *
wh-eq-id18.2-10-unx Hardware * * *
wh-eqrent-id18.2-10-unx Hardware * * *
wh-eqpmt-id18.2-72-unx Hardware * * *
wh-eq-id18.2-72-unx Hardware * * *
wh-eqrent-id18.2-72-unx Hardware * * *
wh-eq-id18.2a-unx Hardware * * *
wh-eqrent-id18.2a-unx Hardware * * *
wh-eqpmt-id18.2a-unx Hardware * * *
wh-eq-db18-unx Hardware *
wh-eqrent-db18-unx Hardware *
wh-eqpmt-db18-unx Hardware *
wh-eq-id8.2-unx Hardware * * *
wh-eqrent-id8.2-unx Hardware * * *
wh-eqpmt-id8.2-unx Hardware * * *
wh-eqpmt-id9.1-10-unx Hardware * * *
wh-eq-id9.1-10-unx Hardware * * *
wh-eqrent-id9.1-10-unx Hardware * * *
wh-eq-id9.1-72-unx Hardware * * *
wh-eqrent-id9.1-72-unx Hardware * * *
wh-eqpmt-id9.1-72-unx Hardware * * *
wh-eq-id9.1a-unx Hardware * * *
wh-eq-id9.1-unx Hardware * * *
wh-eqrent-id9.1a-unx Hardware * * *
wh-eqrent-id9.1-unx Hardware * * *
wh-eqpmt-id9.1a-unx Hardware * * *
wh-eqpmt-id9.1-unx Hardware * * *
wh-eq-pcmod-unx Hardware *
wh-eqrent-pcmod-unx Hardware *
wh-eqpmt-pcmod-unx Hardware *
wh-imp-id-unx Hardware *
UNIX-Miscellaneous
wh-eq-nic-unx * * *
wh-eqpmt-nica-unx Hardware * * *
wh-eq-nica-unx Hardware * * *
wh-eqrent-nic-unx Hardware * * *
wh-eqrent-nica-unx Hardware * * *
UNIX-Processors
wh-eq-cpumb-unx Hardware * * *
wh-eqrent-cpumb-unx Hardware * * *
wh-eqpmt-cpumb-unx Hardware * * *
wh-eq-u2-400 Hardware * * *
wh-eq-u2-400a Hardware * * *
wh-eqrent-u2-400 Hardware * * *
wh-eqrent-u2-400a Hardware * * *
wh-eqpmt-u2-400 Hardware * * *
wh-eq-u2-450 Hardware *
4
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS COMP_CLASS
wh-eqrent-u2-450 Sun Ultrasparc II 450MHz (420) Rental DAY UNIX Hardware
wh-eqpmt-u2-450 Sun Ultrasparc II 450MHz (420) Rent-To-Own DAY UNIX Hardware
wh-eqpmt-u2-400a Sun Ultsparc II 400Mhz Rent-To-Own 3500 4500 DAY UNIX Hardware
UNIX-External RAID
wh-eq-cl108-er0+1-unx CLARiiON 108GB (7x36) Ext RAID0+1 EA UNIX Hardware
wh-mnt-cl108-er0+1-unx CLARiiON 108GB (7x36) Ext RAID0+1 Maintenance DAY UNIX Hardware
wh-eqpmt-cl108-er0+1-unx CLARiiON 108GB (7x36) Ext RAID0+1 Rent-To-Own DAY UNIX Hardware
wh-eq-cl126-er0+1-unx CLARiiON 126GB (9x18) Ext RAID5 EA UNIX Hardware
wh-mnt-cl126-er0+1-unx CLARiiON 126GB (9x18) Ext RAID5 Maintenance DAY UNIX Hardware
wh-eqpmt-cl126-er0+1-unx CLARiiON 126GB (9x18) Ext RAID5 Rent-To-Own DAY UNIX Hardware
wh-eq-cl216-er0+1-unx CLARiiON 216GB (14x36) Ext RAID0+1 EA UNIX Hardware
wh-mnt-cl216-er0+1-unx CLARiiON 216GB 14x36 Ext RAID0+1 Maintenance DAY UNIX Hardware
wh-eqpmt-cl216-er0+1-unx CLARiiON 216GB 14x36 Ext RAID0+1 Rent-To-Own DAY UNIX Hardware
wh-eq-cl252-er0+1-unx CLARiiON 252GB (9x36) Ext RAID5 EA UNIX Hardware
wh-mnt-cl252-er0+1-unx CLARiiON 252GB (9x36) Ext RAID5 Maintenance DAY UNIX Hardware
wh-eqpmt-cl252-er0+1-unx CLARiiON 252GB (9x36) Ext RAID5 Rent-To-Own DAY UNIX Hardware
wh-eq-cl54-er0+1-unx CLARiiON 54GB (7x18) Ext RAID0+1 EA UNIX Hardware
wh-mnt-cl54-er0+1-unx CLARiiON 54GB (7x18) Ext RAID0+1 Maintenance DAY UNIX Hardware
wh-eqpmt-cl54-er0+1-unx CLARiiON 54GB (7x18) Ext RAID0+1 Rent-To-Own DAY UNIX Hardware
wh-imp-cler0+1-unx CLARiiON Ext RAID0+1 Installation EA UNIX Hardware
wh-imp-cler1-unx CLARiiON Ext RAID1 Installation EA UNIX Hardware
wh-imp-cler5-unx CLARiiON Ext RAID5 Installation EA UNIX Hardware
wh-eq-rehsd-unx CLARiiON RAID Hot Spare Disk EA UNIX Hardware
UNIX-Internal RAID
wh-imp-ir5-unx Sun Int RAID5 Installation EA UNIX Hardware
wh-eq-rihsd-unx Sun RAID Internal Hot Spare Disk EA UNIX Hardware
wh-imp-r0+1id-unx Sun RAID0+1 Internal Disk Installation EA UNIX Hardware
wh-imp-r1id-unx Sun RAID1 Internal Disk Installation EA UNIX Hardware
UNIX-Ram
wh-eq-ram1g-unx Sun 1 GB Memory Expansion EA UNIX 3500,4500 Hardware
wh-eqrent-ram1g-unx Sun 1 GB Memory Expansion Rental DAY UNIX 3500,4500 Hardware
wh-eqpmt-ram1g-unx Sun 1 GB Memory Expansion Rent-To-Own DAY UNIX 3500,4500 Hardware
wh-eq-ram128-unx Sun 128MB Memory Expansion EA UNIX 250,450,U2 Hardware
wh-eq-ram128a-unx Sun 128MB Memory Expansion (5 10) EA UNIX Hardware
wh-eqrent-ram128-unx Sun 128MB Memory Expansion Rental DAY UNIX 250,450,U2 Hardware
wh-eqrent-ram128a-unx Sun 128MB Memory Expansion Rental (5 10) DAY UNIX Hardware
wh-eqpmt-ram128-unx Sun 128MB Memory Expansion Rent-To-Own DAY UNIX 250,450,U2 Hardware
wh-eqpmt-ram128a-unx Sun 128MB Memory Expansion Rent-To-Own (5 10) DAY UNIX Hardware
wh-eq-ram256-unx Sun 256MB Memory Expansion EA UNIX 250,450,U2 Hardware
wh-eq-ram256a-unx Sun 256MB Memory Expansion (3500 4500) EA UNIX Hardware
wh-eqrent-ram256-unx Sun 256MB Memory Expansion Rental DAY UNIX 250,450,U2 Hardware
wh-eqrent-ram256a-unx Sun 256MB Memory Expansion Rental (3500 4500) DAY UNIX Hardware
wh-eqpmt-ram256-unx Sun 256MB Memory Expansion Rent-To-Own DAY UNIX 250,450,U2 Hardware
wh-eqpmt-ram256a-unx Sun 256MB Memory Expn Rent-To-Own (3500 4500) DAY XXXX 0000,0000 Hardware
wh-eq-ram512-unx Sun 512MB Memory Expansion EA UNIX 450 Hardware
wh-eqrent-ram512-unx Sun 512MB Memory Expansion Rental DAY UNIX 450 Hardware
wh-eqpmt-ram512-unx Sun 512MB Memory Expansion Rent-To-Own DAY UNIX 450 Hardware
UNIX-Servers
wh-eq-d130 Sun D130 Storage (2x18) EA UNIX Hardware
wh-eqrent-d130 Sun D130 Storage (2x18) Rental DAY UNIX Hardware
wh-eqpmt-d130 Sun D130 Storage (2x18) Rent-To-Own DAY UNIX Hardware
wh-mnt-e420 Sun E 420 Maintenance DAY UNIX Hardware
wh-eq-e4500 Sun E 4500 EA UNIX Hardware
wh-eqpmt-e4500 Sun E 4500 Rent-To-Own DAY UNIX Hardware
wh-eq-e420-2x450 Sun Enterprise 420 (450mhz x 2) EA UNIX Hardware
wh-eqrent-e420-2x450 Sun Enterprise 420 (450MHz x 2) Rental DAY UNIX Hardware
wh-eqpmt-e420-2x450 Sun Enterprise 420 (450MHz x 2) Rent-To-Own DAY UNIX Hardware
wh-eq-e420-4x450 Sun Enterprise 420 (450mhz x 4) EA UNIX Hardware
------------------------------------------------------
ITEM_CODE ITEM_DESCRIPTION EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
------------------------------------------------------
wh-eqrent-u2-450 Sun Ultrasparc II 450MHz (420) Rental *
wh-eqpmt-u2-450 Sun Ultrasparc II 450MHz (420) Rent-To-Own *
wh-eqpmt-u2-400a Sun Ultsparc II 400Mhz Rent-To-Own 3500 4500 *
UNIX-External RAID
wh-eq-cl108-er0+1-unx CLARiiON 108GB (7x36) Ext RAID0+1 *
wh-mnt-cl108-er0+1-unx CLARiiON 108GB (7x36) Ext RAID0+1 Maintenance *
wh-eqpmt-cl108-er0+1-unx CLARiiON 108GB (7x36) Ext RAID0+1 Rent-To-Own *
wh-eq-cl126-er0+1-unx CLARiiON 126GB (9x18) Ext RAID5 *
wh-mnt-cl126-er0+1-unx CLARiiON 126GB (9x18) Ext RAID5 Maintenance *
wh-eqpmt-cl126-er0+1-unx CLARiiON 126GB (9x18) Ext RAID5 Rent-To-Own *
wh-eq-cl216-er0+1-unx CLARiiON 216GB (14x36) Ext RAID0+1 *
wh-mnt-cl216-er0+1-unx CLARiiON 216GB 14x36 Ext RAID0+1 Maintenance *
wh-eqpmt-cl216-er0+1-unx CLARiiON 216GB 14x36 Ext RAID0+1 Rent-To-Own *
wh-eq-cl252-er0+1-unx CLARiiON 252GB (9x36) Ext RAID5 *
wh-mnt-cl252-er0+1-unx CLARiiON 252GB (9x36) Ext RAID5 Maintenance *
wh-eqpmt-cl252-er0+1-unx CLARiiON 252GB (9x36) Ext RAID5 Rent-To-Own *
wh-eq-cl54-er0+1-unx CLARiiON 54GB (7x18) Ext RAID0+1 *
wh-mnt-cl54-er0+1-unx CLARiiON 54GB (7x18) Ext RAID0+1 Maintenance *
wh-eqpmt-cl54-er0+1-unx CLARiiON 54GB (7x18) Ext RAID0+1 Rent-To-Own *
wh-imp-cler0+1-unx CLARiiON Ext RAID0+1 Installation *
wh-imp-cler1-unx CLARiiON Ext RAID1 Installation *
wh-imp-cler5-unx CLARiiON Ext RAID5 Installation *
wh-eq-rehsd-unx CLARiiON RAID Hot Spare Disk *
UNIX-Internal RAID
wh-imp-ir5-unx Sun Int RAID5 Installation *
wh-eq-rihsd-unx Sun RAID Internal Hot Spare Disk *
wh-imp-r0+1id-unx Sun RAID0+1 Internal Disk Installation *
wh-imp-r1id-unx Sun RAID1 Internal Disk Installation *
UNIX-Ram
wh-eq-ram1g-unx Sun 1 GB Memory Expansion * * *
wh-eqrent-ram1g-unx Sun 1 GB Memory Expansion Rental * * *
wh-eqpmt-ram1g-unx Sun 1 GB Memory Expansion Rent-To-Own * * *
wh-eq-ram128-unx Sun 128MB Memory Expansion * * *
wh-eq-ram128a-unx Sun 128MB Memory Expansion (5 10) * * *
wh-eqrent-ram128-unx Sun 128MB Memory Expansion Rental * * *
wh-eqrent-ram128a-unx Sun 128MB Memory Expansion Rental (5 10) * * *
wh-eqpmt-ram128-unx Sun 128MB Memory Expansion Rent-To-Own * * *
wh-eqpmt-ram128a-unx Sun 128MB Memory Expansion Rent-To-Own (5 10) * * *
wh-eq-ram256-unx Sun 256MB Memory Expansion * * *
wh-eq-ram256a-unx Sun 256MB Memory Expansion (3500 4500) * * *
wh-eqrent-ram256-unx Sun 256MB Memory Expansion Rental * * *
wh-eqrent-ram256a-unx Sun 256MB Memory Expansion Rental (3500 4500) * * *
wh-eqpmt-ram256-unx Sun 256MB Memory Expansion Rent-To-Own * * *
wh-eqpmt-ram256a-unx Sun 256MB Memory Expn Rent-To-Own (3500 4500) * * *
wh-eq-ram512-unx Sun 512MB Memory Expansion * * *
wh-eqrent-ram512-unx Sun 512MB Memory Expansion Rental * * *
wh-eqpmt-ram512-unx Sun 512MB Memory Expansion Rent-To-Own * *
UNIX-Servers *
wh-eq-d130 Sun D130 Storage (2x18) *
wh-eqrent-d130 Sun D130 Storage (2x18) Rental *
wh-eqpmt-d130 Sun D130 Storage (2x18) Rent-To-Own *
wh-mnt-e420 Sun E 420 Maintenance *
wh-eq-e4500 Sun E 4500 *
wh-eqpmt-e4500 Sun E 4500 Rent-To-Own *
wh-eq-e420-2x450 Sun Enterprise 420 (450mhz x 2) *
wh-eqrent-e420-2x450 Sun Enterprise 420 (450MHz x 2) Rental *
wh-eqpmt-e420-2x450 Sun Enterprise 420 (450MHz x 2) Rent-To-Own *
wh-eq-e420-4x450 Sun Enterprise 420 (450mhz x 4)
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS COMP_CLASS
wh-eqrent-e420-4x450 Sun Enterprise 420 (450MHz x 4) Rental DAY UNIX Hardware
wh-eqpmt-e420-4x450 Sun Enterprise 420 (450MHz x 4) Rent-To-Own DAY UNIX Hardware
wh-eq-netra-t1 Sun Netra T1 EA UNIX Hardware
wh-mnt-netra-t1 Sun Netra T1 Maintenance DAY UNIX Hardware
wh-eqrent-netra-t1 Sun Netra T1 Rental DAY UNIX Hardware
wh-eqpmt-netra-t1 Sun Netra T1 Rent-To-Own DAY UNIX Hardware
wh-imp-ulte-400 Sun Server Install - 420, 4500 EA UNIX Hardware
wh-imp-ulte-2 Sun Server Install - Netra T1 EA UNIX Hardware
wh-eqrent-ulte10s Sun U E 10s (440MHz U Iii) Rental DAY UNIX Hardware
wh-eq-ulte10s Sun U Ent 10s (440MHz U Iii) EA UNIX Hardware
wh-eqpmt-ulte10s Sun U Ent 10s 440 MHz U Iii) Rent-To-Own DAY UNIX Hardware
wh-eq-ulte5s Sun U Ent 5S (270MHz U IIi) EA UNIX Hardware
wh-eqrent-ulte5s Sun U Ent 5S (270MHz U IIi) Rental DAY UNIX Hardware
wh-eqpmt-ulte5s Sun U Ent 5S 270MHz U Iii) Rent-To-Own DAY UNIX Hardware
wh-mnt-ulte4500 Sun Ultra Enterprise 4500 Maintenance DAY UNIX Hardware
Special/Non-Standard
wh-mnt-nonstd-nt Maintenance, NT Hardware DAY NT Hardware
wh-mnt-nonstd-unx Maintenance, UNIX Hardware DAY UNIX Hardware
wh-eq-nonstd Special Hardware Purchase EA NT,UNIX Hardware
wh-eqrent-nonstd Special Hardware Rental DAY NT,UNIX Hardware
wh-eqpmt-nonstd Special Hardware Rent-To-Own DAY NT,UNIX Hardware
HOSTING
wh-host-100-cmnt Customer Managed NT Hosting Fee, 100Mbps Line DAY NT Hosting
wh-host-10-cmnt Customer Managed NT Hosting Fee, 10Mbps Line DAY NT Hosting
wh-host-100-cmu Customer Managed UNIX Hosting, 100Mbps Line DAY UNIX Hosting
wh-host-10-cmu Customer Managed UNIX Hosting, 10Mbps Line DAY UNIX Hosting
wh-host-100-nt Managed NT Hosting Fee, 100Mbps Line DAY NT Hosting
wh-host-10-nt Managed NT Hosting Fee, 10Mbps Line DAY NT Hosting
wh-host-100-unx Managed UNIX Hosting Fee, 100Mbps Line DAY UNIX Hosting
wh-host-10-unx Managed UNIX Hosting Fee, 10Mbps Line DAY UNIX Hosting
wh-ops-vpn-nt VPN Hosting Fee DAY NT Hosting
Packet Filters
wh-ops-filt-nt Packet Filtering Fee DAY NT Networking & Connectivity
wh-ops-filt-unx Packet Filtering Fee DAY UNIX Networking & Connectivity
wh-imp-filt-nt Packet Filtering Installation EA NT Networking & Connectivity
wh-imp-filt-unx Packet Filtering Installation EA UNIX Networking & Connectivity
Network-Host
wh-ops-bend-nt NT Dedicated Back-end Connection Fee DAY NT Networking & Connectivity
wh-imp-bend-nt NT Dedicated Back-end Connection Installation EA NT Networking & Connectivity
wh-ops-bend-unx UNIX Dedicated Back-end Connection Fee DAY UNIX Networking & Connectivity
wh-imp-bend-unx UNIX Dedicated Back-end Connection Install EA UNIX Networking & Connectivity
Special Networks
wh-modem Modem EA NT,UNIX Networking & Connectivity
wh-imp-modem Modem Installation Fee EA NT,UNIX Networking & Connectivity
wh-ops-modem Modem Service Fee DAY NT,UNIX Networking & Connectivity
wh-ops-cat-nt NT Additional Catalyst Port Fee DAY NT Networking & Connectivity
wh-imp-cat-nt NT Additional Catalyst Port Installation EA NT Networking & Connectivity
wh-imp-pots POTS Installation Fee EA NT,UNIX Networking & Connectivity
wh-ops-pots POTS Service Fee DAY NT,UNIX Networking & Connectivity
wh-ops-cat-unx UNIX Additional Catalyst Port Fee DAY UNIX Networking & Connectivity
wh-imp-cat-unx UNIX Additional Catalyst Port Installation EA UNIX Networking & Connectivity
Managed Bandwidth
wh-band-.10-add-man Addl Usage Fee - Commitment .10Mbps EA NT,UNIX Networking & Connectivity
wh-band-.25-add-man Addl Usage Fee - Commitment .25Mbps EA NT,UNIX Networking & Connectivity
wh-band-.5-add-man Addl Usage Fee - Commitment .5Mbps EA NT,UNIX Networking & Connectivity
wh-band-100-add-man Addl Usage Fee - Commitment 100Mbps EA NT,UNIX Networking & Connectivity
wh-band-10g-add-man Addl Usage Fee - Commitment 10Gbps EA NT,UNIX Networking & Connectivity
wh-band-10-add-man Addl Usage Fee - Commitment 10Mbps EA NT,UNIX Networking & Connectivity
---------------------------------------------------------
ITEM_CODE ITEM_DESCRIPTION EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
---------------------------------------------------------
wh-eqrent-e420-4x450 Sun Enterprise 420 (450MHz x 4) Rental *
wh-eqpmt-e420-4x450 Sun Enterprise 420 (450MHz x 4) Rent-To-Own *
wh-eq-netra-t1 Sun Netra T1 *
wh-mnt-netra-t1 Sun Netra T1 Maintenance *
wh-eqrent-netra-t1 Sun Netra T1 Rental *
wh-eqpmt-netra-t1 Sun Netra T1 Rent-To-Own *
wh-imp-ulte-400 Sun Server Install - 420, 4500 * * *
wh-imp-ulte-2 Sun Server Install - Netra T1 * * *
wh-eqrent-ulte10s Sun U E 10s (440MHz U Iii) Rental * *
wh-eq-ulte10s Sun U Ent 10s (440MHz U Iii) * *
wh-eqpmt-ulte10s Sun U Ent 10s 440 MHz U Iii) Rent-To-Own * *
wh-eq-ulte5s Sun U Ent 5S (270MHz U IIi) * *
wh-eqrent-ulte5s Sun U Ent 5S (270MHz U IIi) Rental * *
wh-eqpmt-ulte5s Sun U Ent 5S 270MHz U Iii) Rent-To-Own * *
wh-mnt-ulte4500 Sun Ultra Enterprise 4500 Maintenance * * *
Special/Non-Standard
wh-mnt-nonstd-nt Maintenance, NT Hardware *
wh-mnt-nonstd-unx Maintenance, UNIX Hardware *
wh-eq-nonstd Special Hardware Purchase *
wh-eqrent-nonstd Special Hardware Rental *
wh-eqpmt-nonstd Special Hardware Rent-To-Own *
HOSTING
wh-host-100-cmnt Customer Managed NT Hosting Fee, 100Mbps Line * * *
wh-host-10-cmnt Customer Managed NT Hosting Fee, 10Mbps Line * * *
wh-host-100-cmu Customer Managed UNIX Hosting, 100Mbps Line * * *
wh-host-10-cmu Customer Managed UNIX Hosting, 10Mbps Line * * *
wh-host-100-nt Managed NT Hosting Fee, 100Mbps Line * * *
wh-host-10-nt Managed NT Hosting Fee, 10Mbps Line * * *
wh-host-100-unx Managed UNIX Hosting Fee, 100Mbps Line * * *
wh-host-10-unx Managed UNIX Hosting Fee, 10Mbps Line * * *
wh-ops-vpn-nt VPN Hosting Fee *
Packet Filters
wh-ops-filt-nt Packet Filtering Fee *
wh-ops-filt-unx Packet Filtering Fee *
wh-imp-filt-nt Packet Filtering Installation *
wh-imp-filt-unx Packet Filtering Installation *
Network-Host *
wh-ops-bend-nt NT Dedicated Back-end Connection Fee *
wh-imp-bend-nt NT Dedicated Back-end Connection Installation *
wh-ops-bend-unx UNIX Dedicated Back-end Connection Fee *
wh-imp-bend-unx UNIX Dedicated Back-end Connection Install
Special Networks *
wh-modem Modem
wh-imp-modem Modem Installation Fee *
wh-ops-modem Modem Service Fee *
wh-ops-cat-nt NT Additional Catalyst Port Fee * *
wh-imp-cat-nt NT Additional Catalyst Port Installation * *
wh-imp-pots POTS Installation Fee *
wh-ops-pots POTS Service Fee * *
wh-ops-cat-unx UNIX Additional Catalyst Port Fee * *
wh-imp-cat-unx UNIX Additional Catalyst Port Installation *
Managed Bandwidth
wh-band-.10-add-man Addl Usage Fee - Commitment .10Mbps *
wh-band-.25-add-man Addl Usage Fee - Commitment .25Mbps *
wh-band-.5-add-man Addl Usage Fee - Commitment .5Mbps * *
wh-band-100-add-man Addl Usage Fee - Commitment 100Mbps * *
wh-band-10g-add-man Addl Usage Fee - Commitment 10Gbps *
wh-band-10-add-man Addl Usage Fee - Commitment 10Mbps * *
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS COMP_CLASS
wh-band-120-add-man Addl Usage Fee - Commitment 120Mbps EA NT,UNIX Networking & Connectivity
wh-band-140-add-man Addl Usage Fee - Commitment 140Mbps EA NT,UNIX Networking & Connectivity
wh-band-160-add-man Addl Usage Fee - Commitment 160Mbps EA NT,UNIX Networking & Connectivity
wh-band-180-add-man Addl Usage Fee - Commitment 180Mbps EA NT,UNIX Networking & Connectivity
wh-band-1-add-man Addl Usage Fee - Commitment 1Mbps EA NT,UNIX Networking & Connectivity
wh-band-200-add-man Addl Usage Fee - Commitment 200Mbps EA NT,UNIX Networking & Connectivity
wh-band-20-add-man Addl Usage Fee - Commitment 20Mbps EA NT,UNIX Networking & Connectivity
wh-band-2-add-man Addl Usage Fee - Commitment 2Mbps EA NT,UNIX Networking & Connectivity
wh-band-4-add-man Addl Usage Fee - Commitment 4Mbps EA NT,UNIX Networking & Connectivity
wh-band-50-add-man Addl Usage Fee - Commitment 50Mbps EA NT,UNIX Networking & Connectivity
wh-band-6-add-man Addl Usage Fee - Commitment 6Mbps EA NT,UNIX Networking & Connectivity
wh-band-8-add-man Addl Usage Fee - Commitment 8Mbps EA NT,UNIX Networking & Connectivity
wh-band-.10-man Minimum Usage Fee - Commitment .10Mbps DAY NT,UNIX Networking & Connectivity
wh-band-.25-man Minimum Usage Fee - Commitment .25Mbps DAY NT,UNIX Networking & Connectivity
wh-band-.5-man Minimum Usage Fee - Commitment .5Mbps DAY NT,UNIX Networking & Connectivity
wh-band-100-man Minimum Usage Fee - Commitment 100Mbps DAY NT,UNIX Networking & Connectivity
wh-band-10g-man Minimum Usage Fee - Commitment 10Gbps DAY NT,UNIX Networking & Connectivity
wh-band-10-man Minimum Usage Fee - Commitment 10Mbps DAY NT,UNIX Networking & Connectivity
wh-band-120-man Minimum Usage Fee - Commitment 120Mbps DAY NT,UNIX Networking & Connectivity
wh-band-140-man Minimum Usage Fee - Commitment 140Mbps DAY NT,UNIX Networking & Connectivity
wh-band-160-man Minimum Usage Fee - Commitment 160Mbps DAY NT,UNIX Networking & Connectivity
wh-band-180-man Minimum Usage Fee - Commitment 180Mbps DAY NT,UNIX Networking & Connectivity
wh-band-1-man Minimum Usage Fee - Commitment 1Mbps DAY NT,UNIX Networking & Connectivity
wh-band-200-man Minimum Usage Fee - Commitment 200Mbps DAY NT,UNIX Networking & Connectivity
wh-band-20-man Minimum Usage Fee - Commitment 20Mbps DAY NT,UNIX Networking & Connectivity
wh-band-2-man Minimum Usage Fee - Commitment 2Mbps DAY NT,UNIX Networking & Connectivity
wh-band-4-man Minimum Usage Fee - Commitment 4Mbps DAY NT,UNIX Networking & Connectivity
wh-band-50-man Minimum Usage Fee - Commitment 50Mbps DAY NT,UNIX Networking & Connectivity
wh-band-6-man Minimum Usage Fee - Commitment 6Mbps DAY NT,UNIX Networking & Connectivity
wh-band-8-man Minimum Usage Fee - Commitment 8Mbps DAY NT,UNIX Networking & Connectivity
OPERATIONS & ADMINISTRATION
Secure Authentication
xx-xxx Secure Dynamics SecurID EA NT,UNIX Operations & Administration
Customer Statistics
wh-ops-cstats-nt Customer Statistics Fee DAY NT Operations & Administration
wh-ops-cstats-unx Customer Statistics Fee DAY UNIX Operations & Administration
wh-imp-cstats-nt Customer Statistics Setup Fee EA NT Operations & Administration
wh-imp-cstats-unx Customer Statistics Setup Fee EA UNIX Operations & Administration
DNS Administration
wh-imp-ip-nt NT IP Address(es) Setup/Domain Registration EA NT Operations & Administration
wh-imp-ip-unx UNIX IP Address(es) Setup/Domain Registration EA UNIX Operations & Administration
File Backup
wh-bu-100gb-nt NT File System Backup Fee Up to 100GB DAY NT Operations & Administration
wh-bu-20gb-nt NT File System Backup Fee Up to 20GB DAY NT Operations & Administration
wh-bu-250gb-nt NT File System Backup Fee Up to 250GB DAY NT Operations & Administration
wh-bu-50gb-nt NT File System Backup Fee Up to 50G DAY NT Operations & Administration
wh-bu-100gb-unx UNIX File System Backup Fee Up to 100GB DAY UNIX Operations & Administration
wh-bu-20gb-unx UNIX File System Backup Fee Up to 20GB DAY UNIX Operations & Administration
wh-bu-250gb-unx UNIX File System Backup Fee Up to 250GB DAY UNIX Operations & Administration
wh-bu-50gb-unx UNIX File System Backup Fee Up to 50G DAY UNIX Operations & Administration
Remote Adminstration
wh-imp-cgrpcg-nt NT Console Gateway/RPCG Installation EA NT Operations & Administration
wh-ops-cgrpcg-nt NT Console Gateway/RPCG Service Fee DAY NT Operations & Administration
wh-ops-remposs Remotely Possible License Fee DAY NT Operations & Administration
wh-imp-cgrpcg-unx UNIX Console Gateway/RPCG Installation EA UNIX Operations & Administration
wh-ops-cgrpcg-unx UNIX Console Gateway/RPCG Service Fee DAY UNIX Operations & Administration
Security Tools
wh-swrent-ctrst-nt NT CyberTrust Digital Certificate License Fee DAY NT Operations & Administration
---------------------------------------------------------
ITEM_CODE ITEM_DESCRIPTION EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
---------------------------------------------------------
wh-band-120-add-man Addl Usage Fee - Commitment 120Mbps *
wh-band-140-add-man Addl Usage Fee - Commitment 140Mbps *
wh-band-160-add-man Addl Usage Fee - Commitment 160Mbps *
wh-band-180-add-man Addl Usage Fee - Commitment 180Mbps *
wh-band-1-add-man Addl Usage Fee - Commitment 1Mbps * *
wh-band-200-add-man Addl Usage Fee - Commitment 200Mbps *
wh-band-20-add-man Addl Usage Fee - Commitment 20Mbps * *
wh-band-2-add-man Addl Usage Fee - Commitment 2Mbps * *
wh-band-4-add-man Addl Usage Fee - Commitment 4Mbps * *
wh-band-50-add-man Addl Usage Fee - Commitment 50Mbps * *
wh-band-6-add-man Addl Usage Fee - Commitment 6Mbps * *
wh-band-8-add-man Addl Usage Fee - Commitment 8Mbps * *
wh-band-.10-man Minimum Usage Fee - Commitment .10Mbps *
wh-band-.25-man Minimum Usage Fee - Commitment .25Mbps *
wh-band-.5-man Minimum Usage Fee - Commitment .5Mbps * *
wh-band-100-man Minimum Usage Fee - Commitment 100Mbps * *
wh-band-10g-man Minimum Usage Fee - Commitment 10Gbps *
wh-band-10-man Minimum Usage Fee - Commitment 10Mbps * *
wh-band-120-man Minimum Usage Fee - Commitment 120Mbps *
wh-band-140-man Minimum Usage Fee - Commitment 140Mbps *
wh-band-160-man Minimum Usage Fee - Commitment 160Mbps *
wh-band-180-man Minimum Usage Fee - Commitment 180Mbps *
wh-band-1-man Minimum Usage Fee - Commitment 1Mbps * *
wh-band-200-man Minimum Usage Fee - Commitment 200Mbps *
wh-band-20-man Minimum Usage Fee - Commitment 20Mbps * *
wh-band-2-man Minimum Usage Fee - Commitment 2Mbps * *
wh-band-4-man Minimum Usage Fee - Commitment 4Mbps * *
wh-band-50-man Minimum Usage Fee - Commitment 50Mbps * *
wh-band-6-man Minimum Usage Fee - Commitment 6Mbps * *
wh-band-8-man Minimum Usage Fee - Commitment 8Mbps * *
OPERATIONS & ADMINISTRATION
Secure Authentication
xx-xxx Secure Dynamics SecurID *
Customer Statistics
wh-ops-cstats-nt Customer Statistics Fee *
wh-ops-cstats-unx Customer Statistics Fee *
wh-imp-cstats-nt Customer Statistics Setup Fee *
wh-imp-cstats-unx Customer Statistics Setup Fee *
DNS Administration
wh-imp-ip-nt NT IP Address(es) Setup/Domain Registration * * *
wh-imp-ip-unx UNIX IP Address(es) Setup/Domain Registration * * *
File Backup
wh-bu-100gb-nt NT File System Backup Fee Up to 100GB *
wh-bu-20gb-nt NT File System Backup Fee Up to 20GB *
wh-bu-250gb-nt NT File System Backup Fee Up to 250GB *
wh-bu-50gb-nt NT File System Backup Fee Up to 50G * *
wh-bu-100gb-unx UNIX File System Backup Fee Up to 100GB *
wh-bu-20gb-unx UNIX File System Backup Fee Up to 20GB *
wh-bu-250gb-unx UNIX File System Backup Fee Up to 250GB *
wh-bu-50gb-unx UNIX File System Backup Fee Up to 50G * *
Remote Adminstration
wh-imp-cgrpcg-nt NT Console Gateway/RPCG Installation * * *
wh-ops-cgrpcg-nt NT Console Gateway/RPCG Service Fee * * *
wh-ops-remposs Remotely Possible License Fee *
wh-imp-cgrpcg-unx UNIX Console Gateway/RPCG Installation * * *
wh-ops-cgrpcg-unx UNIX Console Gateway/RPCG Service Fee * * *
Security Tools
wh-swrent-ctrst-nt NT CyberTrust Digital Certificate License Fee *
7
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS COMP_CLASS
wh-sw-ctrst-nt NT CyberTrust Digital Certificates Onetime EA NT Operations & Administration
wh-imp-certs-nt NT Digital Certificates Installation EA NT Operations & Administration
wh-bts-ssh NT SSH Basic Technical Support DAY NT Operations & Administration
wh-swrent-vcert-nt NT Verisign Certificates License Fee DAY NT Operations & Administration
wh-sw-vcert-nt NT Verisign Certificates Onetime License Fee EA NT Operations & Administration
wh-fm-ssh SSH Component Fault Monitoring DAY UNIX Operations & Administration
wh-imp-ssh SSH Installation EA NT,UNIX Operations & Administration
wh-swrent-ssh SSH License Fee DAY NT,UNIX Operations & Administration
wh-sw-ssh SSH Onetime License Fee EA NT,UNIX Operations & Administration
wh-sw-ctrst-unx UNIX CyberTrust Digital Certificate Onetime EA UNIX Operations & Administration
wh-swrent-ctrst-unx UNIX CyberTrust Digital Certificates Lic Fee DAY UNIX Operations & Administration
wh-imp-certs-unx UNIX Digital Certificates Installation EA UNIX Operations & Administration
wh-bts-ssh-unx UNIX SSH Basic Technical Support DAY UNIX Operations & Administration
wh-sw-vcert-unx UNIX Verisign Certificates 1x License Fee EA UNIX Operations & Administration
wh-swrent-vcert-unx UNIX Verisign Certificates License Fee DAY UNIX Operations & Administration
Software Backup
wh-swrent-adsm-nt NT ADSM Licence Fee DAY NT Operations & Administration
wh-sw-adsm-nt NT ADSM Onetime Licence Fee EA NT Operations & Administration
wh-bts-bu-nt NT Backup Component Basic Technical Support DAY NT Operations & Administration
wh-fm-bu-nt NT Backup Component Fault Monitoring DAY NT Operations & Administration
wh-imp-bu-nt NT Backup Component Installation EA NT Operations & Administration
wh-swrent-leg-nt NT Legato License Fee DAY NT Operations & Administration
wh-sw-leg-nt NT Legato Onetime License Fee EA NT Operations & Administration
wh-swrent-adsm-unx UNIX ADSM License Fee DAY UNIX Operations & Administration
wh-sw-adsm-unx UNIX ADSM Onetime License Fee EA UNIX Operations & Administration
wh-bts-bu-unx UNIX Backup Component Basic Technical Support DAY UNIX Operations & Administration
wh-fm-bu-unx UNIX Backup Component Fault Monitoring DAY UNIX Operations & Administration
wh-imp-bu-unx UNIX Backup Component Installation EA UNIX Operations & Administration
wh-swrent-leg-unx UNIX Legato License Fee DAY UNIX Operations & Administration
wh-sw-leg-unx UNIX Legato Onetime License Fee EA UNIX Operations & Administration
URL Monitoring
wh-ops-url-cmnt URL Monitoring Fee DAY NT Operations & Administration
wh-ops-url-cmu URL Monitoring Fee DAY UNIX Operations & Administration
wh-imp-url-cmnt URL Monitoring Setup EA NT Operations & Administration
wh-imp-url-cmu URL Monitoring Setup EA UNIX Operations & Administration
Value Added
wh-eng-plan-nt NT Impl Planning & Mgt Fee EA NT Operations & Administration
wh-engsvc-acct-nt NT Tech Acct Supp Mgt Up to 8 Hrs/Mo DAY NT Operations & Administration
wh-engsvc-acpts-nt NT Technical Consulting DAY NT Operations & Administration
wh-eng-nonstd-nt Special NT Onetime Service Fee EA NT Operations & Administration
wh-engsvc-nonstd-nt Special NT Service Fee DAY NT Operations & Administration
wh-eng-nonstd-unx Special UNIX Onetime Service Fee EA UNIX Operations & Administration
wh-engsvc-nonstd-unx Special UNIX Service Fee DAY UNIX Operations & Administration
wh-eng-plan-unx UNIX Impl Planning & Mgt Fee EA UNIX Operations & Administration
wh-engsvc-acct-unx UNIX Tech Acct Supp Mgt Up to 8 Hrs/Mo DAY UNIX Operations & Administration
wh-engsvc-acpts-unx UNIX Technical Consulting DAY UNIX Operations & Administration
SOFTWARE
Databases
wh-swrent-informix Informix Dynamic Server 7.3 License Fee DAY UNIX Software
wh-sw-informix Informix Dynamic Server 7.3 Onetime Lic Fee EA UNIX Software
wh-ops-ats-db-nt NT Database Advanced Tech Support Fee DAY NT Software
wh-bu-nt NT Database Backup Fee DAY NT Software
wh-bts-db-nt NT Database Basic Technical Support DAY NT Software
wh-fm-db-nt NT Database Fault Monitoring DAY NT Software
wh-imp-nt NT Database Installation EA NT Software
xx-xx-xxx-2-nt NT Oracle 8i Enterprise 1x License Fee EA NT Software
wh-swrent-ora-2-nt NT Oracle 8i Enterprise License Fee DAY NT Software
wh-swrent-ora-1-nt NT Oracle 8i Standard License Fee DAY NT Software
---------------------------------------------------------
ITEM_CODE ITEM_DESCRIPTION EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
---------------------------------------------------------
wh-sw-ctrst-nt NT CyberTrust Digital Certificates Onetime *
wh-imp-certs-nt NT Digital Certificates Installation *
wh-bts-ssh NT SSH Basic Technical Support *
wh-swrent-vcert-nt NT Verisign Certificates License Fee *
wh-sw-vcert-nt NT Verisign Certificates Onetime License Fee *
wh-fm-ssh SSH Component Fault Monitoring *
wh-imp-ssh SSH Installation *
wh-swrent-ssh SSH License Fee *
wh-sw-ssh SSH Onetime License Fee *
wh-sw-ctrst-unx UNIX CyberTrust Digital Certificate Onetime *
wh-swrent-ctrst-unx UNIX CyberTrust Digital Certificates Lic Fee *
wh-imp-certs-unx UNIX Digital Certificates Installation *
wh-bts-ssh-unx UNIX SSH Basic Technical Support *
wh-sw-vcert-unx UNIX Verisign Certificates 1x License Fee *
wh-swrent-vcert-unx UNIX Verisign Certificates License Fee *
Software Backup
wh-swrent-adsm-nt NT ADSM Licence Fee *
wh-sw-adsm-nt NT ADSM Onetime Licence Fee *
wh-bts-bu-nt NT Backup Component Basic Technical Support *
wh-fm-bu-nt NT Backup Component Fault Monitoring *
wh-imp-bu-nt NT Backup Component Installation *
wh-swrent-leg-nt NT Legato License Fee *
wh-sw-leg-nt NT Legato Onetime License Fee *
wh-swrent-adsm-unx UNIX ADSM License Fee *
wh-sw-adsm-unx UNIX ADSM Onetime License Fee *
wh-bts-bu-unx UNIX Backup Component Basic Technical Support *
wh-fm-bu-unx UNIX Backup Component Fault Monitoring *
wh-imp-bu-unx UNIX Backup Component Installation *
wh-swrent-leg-unx UNIX Legato License Fee *
wh-sw-leg-unx UNIX Legato Onetime License Fee *
URL Monitoring
wh-ops-url-cmnt URL Monitoring Fee *
wh-ops-url-cmu URL Monitoring Fee *
wh-imp-url-cmnt URL Monitoring Setup *
wh-imp-url-cmu URL Monitoring Setup *
Value Added
wh-eng-plan-nt NT Impl Planning & Mgt Fee *
wh-engsvc-acct-nt NT Tech Acct Supp Mgt Up to 8 Hrs/Mo *
wh-engsvc-acpts-nt NT Technical Consulting *
wh-eng-nonstd-nt Special NT Onetime Service Fee *
wh-engsvc-nonstd-nt Special NT Service Fee *
wh-eng-nonstd-unx Special UNIX Onetime Service Fee *
wh-engsvc-nonstd-unx Special UNIX Service Fee *
wh-eng-plan-unx UNIX Impl Planning & Mgt Fee *
wh-engsvc-acct-unx UNIX Tech Acct Supp Mgt Up to 8 Hrs/Mo *
wh-engsvc-acpts-unx UNIX Technical Consulting *
SOFTWARE
Databases
wh-swrent-informix Informix Dynamic Server 7.3 License Fee *
wh-sw-informix Informix Dynamic Server 7.3 Onetime Lic Fee *
wh-ops-ats-db-nt NT Database Advanced Tech Support Fee *
wh-bu-nt NT Database Backup Fee *
wh-bts-db-nt NT Database Basic Technical Support *
wh-fm-db-nt NT Database Fault Monitoring *
wh-imp-nt NT Database Installation *
xx-xx-xxx-2-nt NT Oracle 8i Enterprise 1x License Fee *
xx-xxxxxx-xxx-0-xx XX Xxxxxx 0x Xxxxxxxxxx License Fee *
wh-swrent-ora-1-nt NT Oracle 8i Standard License Fee *
8
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS COMP_CLASS
xx-xx-xxx-0-xx XX Xxxxxx 0x Xxxxxxxx0x Lic Fee EA NT Software
wh-ops-ats-db-unx UNIX Database Advanced Tech Support Fee DAY UNIX Software
wh-bu-unx UNIX Database Backup Fee DAY UNIX Software
wh-bts-db-unx UNIX Database Basic Technical Support DAY UNIX Software
wh-fm-db-unx UNIX Database Fault Monitoring DAY UNIX Software
wh-imp-unx UNIX Database Installation EA UNIX Software
xx-xx-xxx-2-unx UNIX Oracle 8i Enterprise 1x License Fee EA UNIX Software
wh-swrent-ora-2-unx UNIX Oracle 8i Enterprise License Fee DAY UNIX Software
wh-swrent-ora-1-unx UNIX Oracle 8i Standard License Fee DAY UNIX Software
xx-xx-xxx-1-unx XXXX Xxxxxx 0x Xxxxxxxx0x Lic Fee EA UNIX Software
Email & Conferencing
wh-imp-collabra351 Netscape Collabra 3.5.1 Cust Provided Install EA UNIX Software
wh-bts-email-nt NT Email/Conferencing Cmpnt Basic Tech Supp DAY NT Software
wh-fm-email-nt NT Email/Conferencing Cmpnt Fault Monitoring DAY NT Software
wh-imp-email-nt NT Email/Conferencing Component Installation EA NT Software
wh-sw-po-nt NT Xxxxxxxx.xxx Xxxx.Xxxxxx 3.5 1x Lic Fee EA NT Software
wh-swrent-po-nt NT Xxxxxxxx.xxx Xxxx.Xxxxxx 3.5 Lic Fee DAY NT Software
wh-fm-email-unx UNIX Email/Conference Cmpnt Fault Monitoring DAY UNIX Software
wh-bts-email-unx UNIX Email/Conferencing Cmpnt Basic Tech Supp DAY UNIX Software
wh-imp-email-unx UNIX Email/Conferencing Component Install EA UNIX Software
wh-sw-po-unx UNIX Xxxxxxxx.xxx Xxxx.Xxxxxx 3.5 1x Lic Fee EA UNIX Software
wh-swrent-po-unx UNIX Xxxxxxxx.xxx Xxxx.Xxxxxx 3.5 License Fee DAY UNIX Software
Extranet/Groupware
wh-imp-notes4.6 Lotus Notes 4.6 Cust Provided Install EA NT Software
wh-imp-exch5.5 Microsoft Exchange 5.5 Cust Provided Install EA NT Software
wh-imp-netmsg3.5 Netscape Messaging 3.5 Cust Provided Install EA UNIX Software
wh-bts-exgrp-nt NT Extranet/Groupware Cmpnt Basic Tech Supp DAY NT Software
wh-fm-exgrp-nt NT Extranet/Groupware Cmpnt Fault Monitoring DAY NT Software
wh-imp-exgrp-nt NT Extranet/Groupware Component Installation EA NT Software
wh-imp-exgrp-unx UNIX Extranet/Groupware Component Install EA UNIX Software
wh-bts-exgrp-unx UNIX Extranet/Grpware Cmpnt Basic Tech Supp DAY UNIX Software
wh-fm-exgrp-unx UNIX Extranet/Grpware Cmpnt Fault Monitoring DAY UNIX Software
High Availability
wh-fm-has High Availability Software Fault Monitoring DAY UNIX Software
wh-imp-has High Availability Software Installation EA UNIX Software
wh-bts-has High Availability Software Basic Tech Supp DAY UNIX Software
wh-swrent-veritas Veritas /Sun License Fee DAY UNIX Software
Advertising, Management & Multimedia
wh-imp-net3 NetGravity 3 Cust Provided Install EA NT,UNIX Software
wh-fm-media-nt NT Multimedia Cmpnt Fault Monitoring DAY NT Software
wh-bts-media-nt NT Multimedia Component Basic Tech Support DAY NT Software
wh-imp-media-nt NT Multimedia Component Installation EA NT Software
wh-imp-realg2 RealNetwks RealServerG2 Cust Provided Install EA NT,UNIX Software
wh-fm-media-unx UNIX Multimedia Cmpnt Fault Monitoring DAY UNIX Software
wh-bts-media-unx UNIX Multimedia Component Basic Tech Support DAY UNIX Software
wh-imp-media-unx UNIX Multimedia Component Installation EA UNIX Software
Non-Standard Software
wh-sw-customer Customer Provided Software Component EA NT,UNIX Software
wh-bts-nonstd-nt Special NT Component General Support DAY NT Software
wh-imp-nonstd-nt Special NT Component Installation EA NT Software
wh-sw-nonstd Special Software Component License EA NT,UNIX Software
wh-swrent-nonstd Special Software Component License Fee DAY NT,UNIX Software
wh-bts-nonstd-unx Special UNIX Component General Support DAY UNIX Software
wh-imp-nonstd-unx Special UNIX Component Installation EA UNIX Software
Common Hosting Platform/Operating System
wh-sw-chp-nt NT Common Hosting Platform 1x License Fee EA NT Software
wh-ops-ats-chp-nt NT Common Hosting Platform Adv Tech Supp DAY NT Software
wh-fm-chp-nt NT Common Hosting Platform Fault Monitoring DAY NT Software
-----------------------------------------------------------
ITEM_CODE EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
-----------------------------------------------------------
xx-xx-xxx-1-nt *
wh-ops-ats-db-unx *
wh-bu-unx *
wh-bts-db-unx *
wh-fm-db-unx *
wh-imp-unx *
xx-xx-xxx-2-unx *
wh-swrent-ora-2-unx *
wh-swrent-ora-1-unx *
xx-xx-xxx-1-unx *
Email & Conferencing
wh-imp-collabra351 *
wh-bts-email-nt *
wh-fm-email-nt *
wh-imp-email-nt *
wh-sw-po-nt *
wh-swrent-po-nt *
wh-fm-email-unx *
wh-bts-email-unx *
wh-imp-email-unx *
wh-sw-po-unx *
wh-swrent-po-unx *
Extranet/Groupware
wh-imp-notes4.6 *
wh-imp-exch5.5 *
wh-imp-netmsg3.5 *
wh-bts-exgrp-nt *
wh-fm-exgrp-nt *
wh-imp-exgrp-nt *
wh-imp-exgrp-unx *
wh-bts-exgrp-unx *
wh-fm-exgrp-unx *
High Availability
wh-fm-has *
wh-imp-has *
wh-bts-has *
wh-swrent-veritas *
Advertising, Management & Multimedia
wh-imp-net3 *
wh-fm-media-nt *
wh-bts-media-nt *
wh-imp-media-nt *
wh-imp-realg2 *
wh-fm-media-unx *
wh-bts-media-unx *
wh-imp-media-unx *
Non-Standard Software
wh-sw-customer *
wh-bts-nonstd-nt *
wh-imp-nonstd-nt *
wh-sw-nonstd *
wh-swrent-nonstd *
wh-bts-nonstd-unx *
wh-imp-nonstd-unx *
Common Hosting Platform/Operating System
wh-sw-chp-nt *
wh-ops-ats-chp-nt *
wh-fm-chp-nt *
9
Enterprise Advantage Price List as of March 10, 2000
ITEM_CODE ITEM_DESCRIPTION UOM PLATFORM MODELS COMP_CLASS
wh-imp-chp-nt NT Common Hosting Platform Installation EA NT Software
wh-sw-chp2.0i-unx UNIX CHP 2.0i Intl 1x License Fee EA UNIX Software
wh-ops-ats-chp2.0i-unx UNIX CHP 2.0i Intl Adv Tech Sup DAY UNIX Software
wh-fm-chp2.0i-unx UNIX CHP 2.0i Intl Fault Monitoring DAY UNIX Software
wh-imp-chp2.0i-unx UNIX CHP 2.0i Intl Installation EA UNIX Software
wh-swrent-chp2.0i-unx UNIX CHP 2.0i Intl License Fee DAY UNIX Software
wh-sw-chp-unx UNIX Common Hosting Platform 1x License Fee EA UNIX Software
wh-ops-ats-chp-unx UNIX Common Hosting Platform Adv Tech Supp DAY UNIX Software
wh-fm-chp-unx UNIX Common Hosting Platform Fault Monitoring DAY UNIX Software
wh-imp-chp-unx UNIX Common Hosting Platform Installation EA UNIX Software
Web Server Bundles
wh-imp-domino4.6 Lotus Domino 4.6 Cust Provided Install EA NT Software
wh-sw-iis-nt NT Microsoft Internet Info Server 4.0 EA NT Software
wh-sw-entsrv-nt NT Netscape Enterprise Server 3.5 1x Lic Fee EA NT Software
wh-swrent-entsrv-nt NT Netscape Enterprise Server 3.5 License Fee DAY NT Software
wh-sw-owas-nt NT Oracle Web Application Server 4.0 1x Lic EA NT Software
wh-swrent-owas-nt NT Oracle Web Application Server 4.0 Lic Fee DAY NT Software
wh-bts-was-nt NT Web Server Component Basic Tech Support DAY NT Software
wh-fm-ws-nt NT Web Server Component Fault Monitoring DAY NT Software
wh-imp-ws-nt NT Web Server Component Installation EA NT Software
wh-sw-entsrv-unx UNIX Netscape Enterprise Server 3.6 1x Lic EA UNIX Software
wh-swrent-entsrv-unx UNIX Netscape Enterprise Server 3.6 Lic Fee DAY UNIX Software
wh-sw-owas-unx UNIX Oracle Web Appl Server 4.0 1x Lic Fee EA UNIX Software
wh-swrent-owas-unx UNIX Oracle Web Application Server 4.0 Lic DAY UNIX Software
wh-sw-apache-unx UNIX Stronghold Apache 2.3 1x License Fee EA UNIX Software
wh-swrent-apache UNIX Stronghold Apache License Fee DAY UNIX Software
wh-bts-was-unx UNIX Web Server Component Basic Tech Support DAY UNIX Software
wh-fm-ws-unx UNIX Web Server Component Fault Monitoring DAY UNIX Software
wh-imp-ws-unx UNIX Web Server Component Installation EA UNIX Software
Web Site Building Tools
wh-sw-coldfus-nt NT Xxxxxxx Cold Fusion Server 4.0 Ent 1x Lic EA NT Software
wh-swrent-coldfus-nt NT Xxxxxxx Cold Fusion Server 4.0 Ent Lic Fee DAY NT Software
wh-sw-coldfusp-nt NT Xxxxxxx Cold Fusion Srv 4.0 Pro 1x Lic Fee EA NT Software
wh-swrent-coldfusp-nt NT Xxxxxxx Cold Fusion Srv 4.0 Pro Lic Fee DAY NT Software
wh-sw-fpage-nt NT Microsoft Front Page 98 Ext 1x License Fee EA NT Software
wh-swrent-fpage-nt NT Microsoft Front Page 98 Extensions Lic Fee DAY NT Software
wh-bts-wsite-nt NT Web Site Building Tool Basic Tech Support DAY NT Software
wh-fm-wsite-nt NT Web Site Building Tool Cmpnt Fault Monitor DAY NT Software
wh-imp-wsite-nt NT Web Site Building Tool Installation EA NT Software
wh-swrent-coldfus-unx UNIX Xxxxxxx Cold Fusion Server 4.0 Ent Lic DAY UNIX Software
wh-sw-coldfus-unx UNIX Xxxxxxx Cold Fusion Srv 4.0 Ent 1x Lic EA UNIX Software
wh-sw-fpage-unx UNIX Microsoft Front Page 98 Ext 1x Lic Fee EA UNIX Software
wh-swrent-fpage-unx UNIX Microsoft Front Page 98 Ext Lic Fee DAY UNIX Software
wh-fm-wsite-unx UNIX Web Site Bldg Tool Cmpnt Fault Monitor DAY UNIX Software
wh-bts-wsite-unx UNIX Web Site Building Tool Basic Tech Supp DAY UNIX Software
wh-imp-wsite-unx UNIX Web Site Building Tool Installation EA UNIX Software
wh-imp-story Vignette StoryServer Cust Provided Install EA UNIX Software
Web Statistics
wh-sw-analstat Analog Statistics 2.0 EA UNIX Software
wh-imp-stats-nt NT Web Statistics Component Installation EA NT Software
wh-imp-stats-unx UNIX Web Statistics Component Installation EA UNIX Software
wh-swrent-wtlogan Web Trends Log Analyzer License Fee DAY NT Software
wh-sw-wtlogan Web Trends Log Analyzer Onetime License Fee EA NT Software
-----------------------------------------------------------
ITEM_CODE EA-US Mar00 XX-XX Mar00 EA-UK Mar00 EA Shared Mar00
-----------------------------------------------------------
wh-imp-chp-nt *
wh-sw-chp2.0i-unx *
wh-ops-ats-chp2.0i-unx *
wh-fm-chp2.0i-unx *
wh-imp-chp2.0i-unx *
wh-swrent-chp2.0i-unx *
wh-sw-chp-unx *
wh-ops-ats-chp-unx *
wh-fm-chp-unx *
wh-imp-chp-unx * * *
Web Server Bundles
wh-imp-domino4.6 * *
wh-sw-iis-nt *
wh-sw-entsrv-nt *
wh-swrent-entsrv-nt *
wh-sw-owas-nt *
wh-swrent-owas-nt *
wh-bts-was-nt *
wh-fm-ws-nt *
wh-imp-ws-nt *
wh-sw-entsrv-unx *
wh-swrent-entsrv-unx *
wh-sw-owas-unx *
wh-swrent-owas-unx *
wh-sw-apache-unx *
wh-swrent-apache *
wh-bts-was-unx *
wh-fm-ws-unx *
wh-imp-ws-unx *
Web Site Building Tools
wh-sw-coldfus-nt *
wh-swrent-coldfus-nt *
wh-sw-coldfusp-nt *
wh-swrent-coldfusp-nt *
wh-sw-fpage-nt *
wh-swrent-fpage-nt *
wh-bts-wsite-nt *
wh-fm-wsite-nt *
wh-imp-wsite-nt *
wh-swrent-coldfus-unx *
wh-sw-coldfus-unx *
wh-sw-fpage-unx *
wh-swrent-fpage-unx *
wh-fm-wsite-unx *
wh-bts-wsite-unx *
wh-imp-wsite-unx *
wh-imp-story *
Web Statistics
wh-sw-analstat *
wh-imp-stats-nt *
wh-imp-stats-unx *
wh-swrent-wtlogan *
wh-sw-wtlogan *
10
Attachment #B-4-2
Xxxx Atlantic E Business
Baseline Discount Schedule
This document explains the Baseline discounting allowance for Xxxx Atlantic for
each category of item sold.
Current Discount Schedule
---------------------------------------------------------------------------------
Item One Year (%) Multiyear (%)
---------------------------------------------------------------------------------
Hardware * *
---------------------------------------------------------------------------------
Hardware maintenance * *
---------------------------------------------------------------------------------
Hardware installation * *
---------------------------------------------------------------------------------
Other hardware items (RAM, memory) * *
---------------------------------------------------------------------------------
Software license * *
---------------------------------------------------------------------------------
Software installation * *
---------------------------------------------------------------------------------
Software maintenance * *
---------------------------------------------------------------------------------
Bandwidth * *
---------------------------------------------------------------------------------
Hosting Fee * *
---------------------------------------------------------------------------------
Other Installation fees * *
---------------------------------------------------------------------------------
Services * *
. Backup services
. DBA services
. DNS services
. Enterprise Performance
. Monitoring
. SecurIDs
. Special Networks
. System Administration
. Technical Support
---------------------------------------------------------------------------------
Attachment B-5
Summary Exhibit
Exclusions from Multi-Service Discount
by Service
I. All Services
______________________________________________________________________________
The Multi-Service Discount shall not apply to Services for:
. the existing installed customer base at time the Agreement is executed;
. non-standard quotations.
II. Service Specific Exclusions
______________________________________________________________________________
A. Security Services
______________________________________________________________________________
The following Security Service components are excluded from the Multi-Service
Discount, as indicated in the applicable Security Services price list:
. Security Advantage -
------------------
1) Installation Fee. The installation fee for Security Advantage.
-----------------
2) The prices for Security Advantage exclude administration of customers'
end user authentication or accounting databases, VPN configuration of the
firewall, and configuration, management, and administration of the
customer De-Militarized Zone (DMZ) which will be quoted on a T&M basis for
each individual customer opportunity. These additional charges are not
eligible for Multi-Service Discount.
. VPN Advantage -
---------------
A) VPN Gateway Devices (On Net and Off Net)
--------------------------------------------
1) "Group" functionality. The prices for VPN Advantage exclude
---------------------
implementation, support, and administration of "group" functionality
which will be quoted on a T&M basis for each individual customer
opportunity. These additional charges are not eligible for Multi-
Service Discount.
2) Custom Branding of AWS. Pricing includes standard Authenticated
----------------------
Web Server (AWS) services (if applicable). Custom branding of AWS will
be quoted on an individual basis. The charges for custom branding are
not eligible for Multi-Service Discount.
B) VPN Client Software
-----------------------
Page 1
1) Custom Branding of AWS. Pricing includes standard Authenticated
----------------------
Web Server (AWS) services (if applicable). Custom branding of AWS will
be quoted on an individual basis. The charges for custom branding are
not eligible for Multi-Service Discount.
. Managed VPN -
-------------
A) VPN Gateway Devices (On Net and Off Net)
--------------------------------------------
1) "Group" Functionality. The prices for Managed VPN exclude
----------------------
implementation, support, and administration of "group" functionality
which will be quoted on a T&M basis for each individual customer
opportunity. These additional charges are not eligible for Multi-
Service Discount.
2) Custom Branding of AWS. Pricing includes standard Authenticated
-----------------------
Web Server (AWS) services (if applicable). Custom branding of AWS will
be quoted on an individual basis. The charges for custom branding are
not eligible for Multi-Service Discount.
B) VPN Client Software
-----------------------
1) Custom Branding of AWS. Pricing includes standard Authenticated
---------------------------
Web Server (AWS) services (if applicable). Custom branding of AWS will
be quoted on an individual basis. The charges for custom branding are
not eligible for Multi-Service Discount.
. Site Patrol for Firewall 1 (Domestic and International) --
----------------------------------------------------------
. The prices for Site Patrol for Firewall 1 exclude administration of
customers' end user authentication or accounting databases, VPN
configuration of the firewall, and configuration, management, and
administration of the customer De-Militarized Zone (DMZ) which will be
quoted on a T&M basis for each individual customer opportunity. These
additional charges are not eligible for Multi-Service Discount.
________________________________________________________________________________
III. Managed Connectivity Services (MCS)
________________________________________________________________________________
The Multi-Service Discount apply to all standard MCS Services. However, the
following MCS service components are excluded:
. customer premises equipment (CPE) and
. local loops (recurring and non-recurring charges).
________________________________________________________________________________
IV. DiaLinx
________________________________________________________________________________
The Multi-Service Discount shall not apply to the DiaLinx v.2.3 international
access. These items (i.e., the Worldwide Dial Access Networking Hourly Service
Fees) are pass through charges and are not subject to any further discounts.
Page 2
______________________________________________________________________________
V. EBusiness Hosting
______________________________________________________________________________
Any EA Services provided to Xxxx Atlantic in Genuity's Japan Data Center are
subject to tariffs and are not eligible for any discounts (either baseline or
the escalated discounts above)
The Multi-Service Discount applies to all EA services, including non-standard
services. However, the following service components are excluded:
. Hardware and hardware maintenance purchased by Genuity,
. Software and software maintenance purchased by Genuity,
. All 3/rd/ party products and services that Genuity purchases and passes
through to Xxxx Atlantic with only an administrative markup,
. Any EA Services provided to Xxxx Atlantic in Genuity's Japan Data Center
Page 3
ATTACHMENT C
MANDATORY FLOWDOWN TERMS
Xxxx Atlantic agrees to include terms substantially similar to the following
minimum terms in legally binding agreements with End Users. For the purpose of
this section, "Service Supplier" shall mean Genuity, "you" and "End User" shall
mean the End User and "Service" shall mean the respective services listed in
Attachment B.
I. The following mandatory flow down terms shall be included for all Services:
1. Warranty and Liability Limitations. THE SERVICE SUPPLIER AND COMPANY
----------------------------------
DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SERVICE SUPPLIER WILL
NOT BE LIABLE FOR UNAUTHORIZED ACCESS TO COMPANY'S OR END USER'S
TRANSMISSION FACILITIES OR PREMISES EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO
OR ALTERATION, THEFT OR DESTRUCTION OF END USER'S DATA FILES, PROGRAMS,
PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR
ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF
SERVICE SUPPLIER'S NEGLIGENCE.
2. Disclaimer of Consequential Damages. IN NO EVENT WILL SERVICE SUPPLIER
-----------------------------------
BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR INCIDENTAL
DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE OR
PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO
USE SERVICES OR PRODUCTS PROVIDED HEREUNDER.
3. Compliance with Export and Applicable. End User further agrees to
-------------------------------------
compy with U.S. Export laws concerning the transmission of technical data
and other regulated materials via the Service. If the Service is
provisioned outside the U.S., End User agrees to abide by all applicable
local laws and regulations, including without limitation any laws governing
the import of the Service. The Services Supplier reserves the right to
suspend or terminate the Service (or any portion thereof) without notice in
the event that your use of the Service, in its reasonable judgment violates
any applicable export law, local law, regulation, or ordinance.
4. Content Responsibility. End User understands that Services Supplier is
----------------------
not responsible for the content of the transmissions which may pass through
the Internet and/or the Connectivity Services. End User agrees that it
will NOT use the Services in ways that violate laws, infringe the rights of
others, or interfere with the users, services, or equipment of the network.
For example, End User shall not distribute unsolicited advertising, chain
letters, or commercial electronic mail ("spamming"); propagate computer
worms or viruses; attempt to gain unauthorized entry to other computers,
data or networks; distribute child pornography, obscenity, or defamatory
material over the Internet; or infringe copyrights, trademarks, or other
intellectual property rights.
5. IP Addresses. Upon expiration, cancellation or termination of the
------------
Agreement, End-User shall relinquish any IP addresses or address blocks
assigned to End-User by Services Supplier.
6. Domain Name Fees. Domain name registration fees and periodic
----------------
maintenance fees are the End User's responsibility and will be billed
directly to the End User by InterNIC or another domain name registry. Such
fees are not included in the prices Services.
7. No Right of Resale. End User may not resell or redistribute any
------------------
Services. #
# "No Right of Resale" Does not apply to ISP Services as defined in Section
---------------------------------------------------------------------------
VI, below.
----------
II. The following mandatory flow down terms shall be included for Enterprise
Advantage Services:
1. Third Party Software. In the event software is provided to you in
--------------------
connection with Enterprise Advantage Services, and such software is
licensed to its Services Supplier or developed by its Services Supplier
independently of this agreement, Xxxx Atlantic and/or its Services Supplier
grants you a personal, non-exclusive, non-transferable license for the
duration of the Service Period to use such software in object code form
only, on the hardware upon which it is installed, for the sole purpose of
enabling you to use Enterprise Advantage Services. You agree to accept any
additional license terms required by the suppliers of such software as
indicated in the Service Description. You acknowledge and agree that title
to all such software remains with the Services Supplier and its vendors, if
any, that the content and design of such software are valuable trade
secrets, and that you may use such software for the sole purpose of
enabling you to use Enterprise Advantage Services. You agree not to (a)
disclose or make available to third parties any portion of such software
without the advance written permission of the Services Supplier; (b) copy
or duplicate such software; (c) reverse engineer, decompile or disassemble
such software; or (d) modify or make derivative works of such software.
You agree not to use such software after the Service Period without
obtaining a valid license from the Services Supplier or from the third-
party software vendor. You also agree to accept any additional license
terms required by the Services Supplier's vendors for the Enterprise
Advantage options you have chosen. All such license terms are set forth in
the Service Description.
If you purchase a software option in which you are responsible for
acquiring the license and the Services Supplier agrees to install the
third-party software for you, you are solely responsible for obtaining a
valid license from the software vendor. If the Services Supplier purchases
any third-party software on your behalf, you agree to sign any required
third-party license agreements prior to delivery or installation of the
third-party software. If Service Supplier installs third-party software at
your request and acceptance of license terms is effected electronically,
you authorize the Services Supplier to accept the third-party license terms
on your behalf.
2. End User Responsibilities. You agree to assume all customer
-------------------------
responsibilities that are listed in the Service Description for the options
indicated in your Quotation, including but not limited to, the
responsibilities listed for Customer Managed Hosting services, Software
Support Options and System Management.
3. IP Addresses. During the Service Period, you may be required to
------------
renumber the IP addresses assigned by Services Supplier if it is deemed
necessary for technical reasons.
III. The following mandatory flow down terms shall be included for VPN
Advantage, VPN Advantage International, Managed VPN, Security Advantage,
SitePatrol, Site Scan and Vulnerability Scan Services (or bundles containing
such services as a component), collectively "Security Services" for purposes of
this section:
1. Security Policy. As a Security Service customer, you remain
---------------
responsible for your network security policy and security violation
response procedures. You acknowledge that Security Service does not by
itself guarantee network security or prevent security incidents, that the
Service Supplier is not responsible for unauthorized access to your
facilities or for damages arising out of unauthorized access, and that it
is your responsibility to design a comprehensive security program in
conjunction with any other service providers or professionals chosen by
you.
2. Restrictions on System Access. Service Supplier configures and
remotely manages the software for all systems installed on an End User's
premises in conjunction with Security Services (e.g., the VPN Gateway
device). End User may access the configuration of such systems only when
authorized by Service Supplier ; therefore, End User does not need or
receive a software license. End User agrees to abide by the license terms
to the VPN client software. End User agrees not to remove, obliterate or
cover any marks, logos, or notices included with the equipment Service
Provider installs on End Users' premises.
3. Export Restrictions. The customer premises equipment and software
-------------------
(e.g. the VPN Gateway Device) are authorized by the U.S. government (and
other applicable regulatory authorities) for export only to the
country/locations authorized in writing by Service Supplier. They may not
be resold, diverted, transferred, transshipped, or otherwise be disposed of
in any other country, either in their original form or after being
incorporated through an intermediate process into other end items, without
the prior written approval of the U.S. Department of Commerce and the
Services Supplier. You acknowledge that the VPN client software contains
encryption technology subject to export control, and agree to abide by, and
ensure that end users abide by, laws and regulations applicable to import
and export of the VPN client software.
4. Prohibited Countries. Without limitation of the foregoing, you agree
--------------------
not to sell, license or distribute any hardware, software (including source
code), technology, or foreign-produced direct product of U.S. origin
software or technology, directly or indirectly, to a country or the
national of a country that is embargoed by the United States. The
countries that are embargoed may change from time to time, currently they
are Cuba, Iran, Iraq, Libya, Montenegro, N. Korea, Serbia, Sudan and Syria.
If the foreign-produced direct product of such technology is a complete
plant or major component of a plant and the direct product of such plant is
controlled to such country for national security reasons or under the U.S.
Department of State's International Traffic in Arms Regulations ("ITAR"),
you will not export the direct product of the plant to any such country.
5. Proliferation Controls. You agree not to sell, license or distribute
----------------------
any hardware, software (including source code), technology, or foreign-
produced direct product of U.S. origin software or technology, directly or
indirectly, for use in nuclear, chemical/biological warfare and/or missile
activities or any direct service, training and /or support of nuclear,
chemical/biological, and/or missile activities or to facilities engaged in
such activities or to an entity listed on the U.S. Bureau of Export
Administration's ("BXA") Entities List, without first obtaining written
authorization to do so from U.S. BXA and/or other appropriate U.S.
governmental agencies.
6. Prohibited Parties. End User agrees not to sell, license or distribute
------------------
any hardware, software (including source code), technology, or foreign-
produced direct product of U.S. origin software or technology, directly or
indirectly, to any individuals or entities listed on a prohibited list
issued by any U.S. government agencies, such lists include but are not
limited to the U.S. BXA Denied Persons List and the U.S. Office for Foreign
Assets Control Specially Designated Nationals List.
IV. The following mandatory flow down terms shall be included for any "Security
Services" (as defined above) which include non-U.S. installations:
1. Return of Equipment and Software. Upon termination or expiration of
--------------------------------
the Service Period (unless extended by the parties), you agree to return to
Service Supplier or dispose of all hardware and software which has been
provided to you in connection with the Security Service in accordance with
the following:
1.1 Service Supplier Owned Equipment and Software. You agree to
---------------------------------------------
return all Service Supplier -owned hardware and software which Service
Supplier provided to you in connection with the Security Service. In
the event such hardware and software are not returned within thirty
(30) days following such termination or expiration, you agree to
permit Service Supplier to remove such hardware and software from your
premises upon reasonable notice during your normal business hours, at
your cost and expense (on a time and materials basis).
1.2 Service Supplier Provided Equipment. In certain cases, Service
-----------------------------------
Supplier may pass title of equipment to you for a given site, as
specified in the quotation (or otherwise agreed to in writing between
the parties). In the event that title to equipment is passed to you,
at the end of the applicable service period you hereby agree to
either: (a) transfer title to the equipment to Service Supplier or a
designated agent in exchange for its
remaining salvage value; or (b) to destroy the equipment, and certify
such destruction, in accordance with U.S. and local laws.
1.3 Service Supplier Provided Software. Regardless of the origin or
----------------------------------
ownership of the hardware, at the end of the applicable service period
you agree (at Service Supplier's option) to either: (a) certify that
you have returned and/or destroyed any software which we have provided
to you (or your foreign affiliate) in connection with the Security
Service including media containing copies thereof (e.g. CD ROM); or
(b) permit us remove and/or delete such software, copies and media.
V. The following mandatory flow down terms shall be included for DiaLinx
Services (or bundles containing such services as a component:
1. Network Access Availability. ACCESS TO THE DIAL NETWORK CANNOT BE
---------------------------
GUARANTEED TO YOU OR YOUR END USERS. END USERS MAY BE UNABLE TO ACCESS THE
DIAL SERVICE AT ANY GIVEN TIME, AND DISCONNECTIONS MAY OCCUR FROM TIME TO
TIME. YOU AGREE THAT SERVICE SUPPLIER WILL NOT BE LIABLE FOR ANY DAMAGES
THAT YOU OR YOUR END USERS MAY INCUR ARISING OUT OF THE USE OR INABILITY TO
USE THE DIAL SERVICE.
VI. The following mandatory flow down terms shall be included for any ISP
Services offered on a wholesale basis where the Xxxx Atlantic End User may
resell such services to individual users (e.g. DiaLinx ISP, DiaLinx VISP or ISP
Direct Services (or bundles containing such services as a component)
collectively called "ISP Services" for purposes of this section:
1. Mandatory Flow-down Terms. You agree to include terms substantially
-------------------------
similar to the following minimum terms in legally binding agreements with
Users. For the purpose of this section, "Network Service Supplier" shall
mean Service Supplier , "Company" shall mean [End User], "you" and "User"
shall mean the individual end user and "Services" shall mean the ISP
Service.
Content Responsibility. User understands that neither Company nor its
Network Services Supplier is responsible for the content of the
transmissions which may pass through the Internet and/or the
Connectivity Services. User agrees that it will NOT use the
Connectivity Services in ways that violate laws, infringe the rights
of others, or interfere with the users, services, or equipment of the
network. For example, User shall not distribute unsolicited
advertising, chain letters, or commercial electronic mail
("spamming"); propagate computer worms or viruses; attempt to gain
unauthorized entry to other computers, data or networks; distribute
child pornography, obscenity, or defamatory material over the
Internet; or infringe copyrights, trademarks, or other intellectual
property rights.
Warranty and Liability Limitations. THE NETWORK SERVICES SUPPLIER AND
COMPANY DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE ON A
SPECIFIED DATE OR TIME OR THAT THE DIAL NETWORK WILL HAVE THE CAPACITY
TO MEET THE DEMAND OF USERS DURING SPECIFIC HOURS. DIAL USERS MAY BE
UNABLE TO ACCESS THE NETWORK AT ANY TIME, AND DISCONNECTION FROM THE
DIAL NETWORK MAY OCCUR FROM TIME TO TIME. NEITHER COMPANY NOR ITS
NETWORK SERVICES SUPPLIER WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO
COMPANY'S OR USER'S TRANSMISSION FACILITIES OR PREMISE EQUIPMENT OR
FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF
USER'S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH
ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS
OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF COMPANY'S OR ITS NETWORK
SERVICE SUPPLIER'S NEGLIGENCE.
Disclaimer of Consequential Damages. IN NO EVENT WILL COMPANY OR ITS
NETWORK SERVICES SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING BUT
NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR FOR ANY
OTHER SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, ARISING
OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE SERVICES
OR PRODUCTS PROVIDED HEREUNDER.
Export Compliance: User further agree to comply with U.S. Export laws
concerning the transmission of technical data and other regulated
materials via the Connectivity Services.
IP Addresses: Upon expiration, cancellation or termination of the
Agreement, End-User shall relinquish any IP addresses or address
blocks assigned to End-User by Company or its Network Services
Supplier.
No Right of Resale. User may not resell or redistribute any
Services.
VII. International Dispute Resolution: Xxxx Atlantic agrees that any disputes
arising out of the provision of Services shall be resolved in accordance with
section 14.13 "Dispute Resolution" of the Agreement, and agrees to include
appropriate dispute resolution clauses in its agreements with End Users for any
disputes arising out of the provisioning of the Services outside of the U.S.
ATTACHMENT D
SEVERITY LEVELS
Severity Type of Impact Description/Resulting Behavior Expected Response Level
Level
------------------------------------------------------------------------------------------------------------
0 Critical Impact Problems that cause critical impact to Status by e-mail, phone or pager
Multiple Sites Down the functions of multiple customers. at initial time ticket is opened
Justifies immediate management and every one (1) hour that the
attention and dedicated resources ticket is opened. Verbal
applying continuous efforts to resolve confirmation when ticket is closed
as soon as possible. followed by a copy of the ticket
face e-mailed.
------------------------------------------------------------------------------------------------------------
1 High Impact Single Problems that cause critical impact to Status by e-mail or phone every
site down service the function(s) of customer(s). one (1) hour that the ticket is
degradation of Justifies immediate management opened. Verbal confirmation when
multiple sites attention and dedicated resources ticket is closed followed by a
applying continuous efforts to resolve copy of the ticket face e-mailed.
as soon as possible.
------------------------------------------------------------------------------------------------------------
2 Medium Impact Problem causing degradation of service Status by e-mail to occur every
Service resulting in impact to functions of a twenty-four (24) hours that the
degradation of customer. Impact justifies priority ticket is open. E-mail sent when
single site attention and application of resources ticket is closed.
to resolve in a timely manner.
------------------------------------------------------------------------------------------------------------
3 Low Impact Problems causing low impact to the Status by e-mail to occur every
Administrative and function(s) of customer(s). Requires twenty-four (24) hours that the
requests timely resolution to minimize future ticket is open. E-mail sent when
impacts. Resources should be allocated ticket is closed.
in accordance with normal managerial
planning and prioritization.
------------------------------------------------------------------------------------------------------------
ATTACHMENT E
PERFORMANCE REPORT CARD FORMAT
To be developed
ATTACHMENT F - 1
NETWORK SERVICE LEVEL AGREEMENT DESCRIPTIONS
THE SLAS SHOWN IN THIS ATTACHMENT ARE IN ADDITION TO THE END-USER SLAS THAT ARE
SPELLED OUT IN ATTACHMENT A WITH THE SERVICE DESCRIPTIONS (EXCEPT DIALINX).
Remote Access Network Service Level Agreements (SLAs) Violation and Remedies
Genuity's failure to meet the following Network SLAs will result in a percentage
credit on Xxxx Atlantic's total DiaLinx service xxxx for the month in which the
Service did not meet the respective SLA. The SLA credit percentage is dependent
on the number of consecutive months of SLA failure and the degree of failure.
With the exception of Network Availability, the SLA metrics will be based on
Inverse Network Technology, Inc. 24 hour North American Benchmark Test Results.
Terms and metrics not otherwise defined below will have the meaning set forth in
the standard remote access SLAs.
DiaLinx Network Availability SLA Remedy
----------------------------------------------------------------------
% Availability Months in a row with SLA violations
----------------------------------------------------------------------
From To 1-2 3 4+#
----------------------------------------------------------------------
*% *% 0% 0% 0%
----------------------------------------------------------------------
*% *% 1% 3% 5%
----------------------------------------------------------------------
(**)*% 3% 5% 7%
----------------------------------------------------------------------
(**) Denotes less Than
DiaLinx Call Success Rate SLA Remedy
---------------------------------------------------------------------
% Success Months in a row with SLA violations
---------------------------------------------------------------------
From To 1-2 3 4+#
---------------------------------------------------------------------
*% *% 0% 0% 0%
---------------------------------------------------------------------
*% *% 1% 3% 5%
---------------------------------------------------------------------
(**)*% 3% 5% 7%
---------------------------------------------------------------------
(**) Denote Less Than
DiaLinx Busy Free Dial SLA Remedy
---------------------------------------------------------------------
% Busy Free Months in a row with SLA violations
---------------------------------------------------------------------
From To 1-2 3 4+#
---------------------------------------------------------------------
*% *% 0% 0% 0%
---------------------------------------------------------------------
*% *% 1% 3% 5%
---------------------------------------------------------------------
(**)*% 3% 5% 7%
---------------------------------------------------------------------
(**) Denote Less Than
DiaLinx NA Initial Modem Connect Speed SLA Remedy
-----------------------------------------------------------------------
Kbps Months in a row with SLA violations
-----------------------------------------------------------------------
From To 1-2 3 4+#
-----------------------------------------------------------------------
* * 0% 0% 0%
-----------------------------------------------------------------------
* * 1% 3% 5%
-----------------------------------------------------------------------
(**)* 3% 5% 7%
-----------------------------------------------------------------------
(**) Denote Less Than
Miscellaneous Items
. Genuity agrees that all remote access SLAs are to be proactive, and will be
posted to the DiaLinx Customer Support Online (CSO) Web site. The foregoing
SLAs are in lieu of the standard End User SLAs for DiaLinx customers.
Dedicated Internet Access Network Service Level Agreements (SLAs) Violation
and Remedies.
Genuity's failure to meet the following Network SLAs will result in a percentage
credit on the Xxxx Atlantic's xxxx for the following month for the affected
network. The SLA credit percentage is dependent on the number of consecutive
months of SLA failure and the degree of failure. Terms and metrics not otherwise
defined below will have the meaning set forth in the standard dedicated access
SLAs.
Note: Network Availability and Latency SLAs are mutually exclusive - for
example, a large latency timeframe would indicate a Network Outage. A
percentage of the affected Xxxx Atlantic customers' total recurring monthly fee
will be remitted back to Xxxx Atlantic as indicated in the tables below.
Xxxx Atlantic will require access to Genuity's Stats Advantage system to be able
to verify Network Outage and Latency for Xxxx Atlantic customers.
Internet Advantage, Internet Advantage International and BizConnect
Network Availability SLA Remedy
----------------------------------------------------------------------------------------------------------------------------
If 5% or more of the Xxxx Atlantic Installed Months in a row with SLA violations
Base of Customers experience violation of
Network Outage SLA
(in minutes/hours)
----------------------------------------------------------------------------------------------------------------------------
From To 1-2 3 4+#
----------------------------------------------------------------------------------------------------------------------------
* * 0% 0% 0%
----------------------------------------------------------------------------------------------------------------------------
* * 3.33% 6.66% 10%
----------------------------------------------------------------------------------------------------------------------------
* * 6.66% 9.99% 13%
----------------------------------------------------------------------------------------------------------------------------
* * 16.65% 19.98% 23%
----------------------------------------------------------------------------------------------------------------------------
(**)* 20% 20% 25%
----------------------------------------------------------------------------------------------------------------------------
(**) Denote Greater Than
Internet Advantage and BizConnect
Latency SLA Remedy
----------------------------------------------------------------------------------------------------------------------------
Latency of 5% or more of the Xxxx Atlantic Months in a row with SLA violations
Installed Base of Customers
(in Milliseconds)
----------------------------------------------------------------------------------------------------------------------------
From To 1-2 3 4+#
----------------------------------------------------------------------------------------------------------------------------
* * 0% 0% 0%
----------------------------------------------------------------------------------------------------------------------------
* * 3.33% 6.66% 10%
----------------------------------------------------------------------------------------------------------------------------
* * 6.66% 9.99% 13%
----------------------------------------------------------------------------------------------------------------------------
* * 16.65% 19.98% 23%
----------------------------------------------------------------------------------------------------------------------------
(**)* 20% 20% 25%
----------------------------------------------------------------------------------------------------------------------------
(**) Denote Greater Than
Internet Advantage International
Latency SLA Remedy
----------------------------------------------------------------------------------------------------------------------------
Latency of 5% or more of the Xxxx Atlantic Months in a row with SLA violations
Installed Base of Customers
(in Milliseconds)
----------------------------------------------------------------------------------------------------------------------------
FROM TO 1-2 3 4+#
----------------------------------------------------------------------------------------------------------------------------
* * 0% 0% 0%
----------------------------------------------------------------------------------------------------------------------------
* * 3.33% 6.66% 10%
----------------------------------------------------------------------------------------------------------------------------
* * 6.66% 9.99% 13%
----------------------------------------------------------------------------------------------------------------------------
* * 16.65% 19.98% 23%
----------------------------------------------------------------------------------------------------------------------------
(**)* 20% 20% 25%
----------------------------------------------------------------------------------------------------------------------------
(**) Denote Greater Than
Web Hosting Service Level Agreements (SLAs) Violation and Remedies
Genuity's failure to meet the following Network SLAs will result in a percentage
credit on Xxxx Atlantic's Web Hosting service xxxx for the month in which the
service did not meet the SLA. The SLA credit percentage is dependent on the
number of consecutive months of SLA failure. Terms and metrics not otherwise
defined below will have the meaning set forth in the standard hosting SLAs
-----------------------------------------------------------------------------------------------------------------------------
Enterprise Advantage Network Uptime SLA Remedy
-----------------------------------------------------------------------------------------------------------------------------
When Xxxx Consecutive Months of Violation
% of Customers Atlantic's ----------------------------------------------------------------------------------
Receiving SLA Installed Base of
Credit Web Hosting 1 2 3 4+#
Customers is
------------------------------------------------------------------------------------------------------------------------------
*% * 0% 1% Reduction in MRC 2% Reduction in MRC 3% Reduction in MRC
------------------------------------------- on Xxxx Atlantic's on Xxxx Atlantic's on Xxxx Atlantic's
*% * total hosting xxxx total hosting xxxx total hosting xxxx
-------------------------------------------
*% *
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
Enterprise Advantage Server Availability, Data Center Packet Loss, Response Time and Enterprise
Performance SLA Remedy
-----------------------------------------------------------------------------------------------------------------------------------
When Xxxx Consecutive Months of Violation
% of Customers Atlantic's -------------------------------------------------------------------------------------
Receiving SLA Installed Base of
Credit Web Hosting 1 2 3 4+#
Customers is
----------------------------------------------------------------------------------------------------------------------------------
1% Reduction in MRC 2% Reduction in MRC 3% Reduction in MRC
*% * 0% on Xxxx Atlantic's on Xxxx Atlantic's on Xxxx Atlantic's
total hosting xxxx total hosting xxxx Total hosting xxxx
----------------------------------------------------------------------------------------------------------------------------------
*% *
----------------------------------------------------------------------------------------------------------------------------------
*% *
----------------------------------------------------------------------------------------------------------------------------------
# In the event that Genuity misses a given SLA for four consecutive months, then
Xxxx Atlantic may terminate the affected Service without penalty or further
liability.
ATTACHMENT F - 2
NON-NETWORK SERVICE LEVEL AGREEMENT DESCRIPTIONS
Remote Access Service Level Agreements (SLAs) Violation and Remedies
This particular SLA is to apply to those ICB situations or one-offs that require
either technical assistance or special non-standard pricing. Forty eight hour
response times include only normal business days.
-----------------------------------------------------------------------------------------------------------------------
Quoting Service Level Agreements Turnaround Time Remedy
-----------------------------------------------------------------------------------------------------------------------
Non-Standard Pricing Quotes requiring Genuity *hour response time, with updates $1000 reduction in Xxxx
assistance (one-offs) every * hours until completed. Atlantic's commitment for each
*hour delay
-----------------------------------------------------------------------------------------------------------------------
Non-pricing Quotes (i.e. technical questions) *hour response time, with updates $1000 reduction in Xxxx
every * hours until completed. Atlantic's commitment for each
*hour delay
-----------------------------------------------------------------------------------------------------------------------
Installation of New DiaLinx Services
The following provisioning intervals are contingent upon the receipt by Genuity
of complete order documentation. Excludes customer-dependent provisioning
(e.g., customer supplied RADIUS).
-------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals Interval Remedy**
-------------------------------------------------------------------------------------------------------------------------
RADIUS Server *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
Directional Filters *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
Tunnel Routers *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
News Service *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
VISP Suite (or subset thereof) *business days 1% reduction in Xxxx Atlantic's
(Master CD/Registration/News/Email/Back Office customer's first month's MRC
services) service fee for every *hours beyond
. Non-standard services N/A target date
-------------------------------------------------------------------------------------------------------------------------
** If one of the service elements is dependent on another service element that
has a longer provisioning element, (e.g., RADIUS Servers/Directional Filtering)
then the longer provisioning interval is utilized. In some cases the intervals
may be additive if the provisioning one service is based on the completed
provisioning of another service. No more than 2 SLAs can be enacted per Xxxx
Atlantic customer.
Remote Access Service Level Agreements (SLAs) Violation and Remedies
Administrative Network/Ancillary DiaLinx Service Changes
(and additional changes of a similar nature)
-------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals Interval Remedy**
-------------------------------------------------------------------------------------------------------------------------
Add Realm to existing RADIUS Server *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
Modify existing Directional Filters *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
Modify existing Tunnel Routers *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
Add/Change Port 25 Filters *business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------
Billing Feeds Interval Remedy
-------------------------------------------------------------------------------------------------------------------------
Accurate and Timely Receipt of Daily and As specified in IP Services 1% reduction in Xxxx Atlantic's
Monthly Billing Feeds Billing Agreement. customer's first month's MRC
service fee for every *hours beyond
target date
-------------------------------------------------------------------------------------------------------------------------
Dedicated Internet Access Non Network Service Level Agreements (SLAs)
Violation and Remedies
-------------------------------------------------------------------------------------------------------------------------
Quoting Service Level Agreements Turnaround Time Remedy
-------------------------------------------------------------------------------------------------------------------------
Local Loop Quote (Domestic) * business days 95% of the time Genuity will remit back to Xxxx
within a one month period Atlantic a fee or credit equal to
$6,000 the month following the SLA
violation provided that Xxxx
Atlantic achieves a win rate equal
to or greater than 7.5%.
-------------------------------------------------------------------------------------------------------------------------
Local Loop Quote (International) * business days 95% of the time Genuity will remit back to Xxxx
within a one month period Atlantic a fee or credit equal to
$6,000 the month following the SLA
violation provided that Xxxx
Atlantic achieves a win rate equal
to or greater than 7.5%requests
submitted to Genuity.
-------------------------------------------------------------------------------------------------------------------------
ACE # * business days 95% of the time Genuity will remit back to Xxxx
within a one month period Atlantic a fee or credit equal to
$6,000 the month following the SLA
violation provided that Xxxx
Atlantic achieves a win rate equal
to or greater than 7.5%.
-------------------------------------------------------------------------------------------------------------------------
________________________________________________________________________________
# includes all upgrades and downgrades (both in service level and speeds);
changes in pricing (flex, fixed, etc); moves; rehomes; and all other types of
quoting done through the ACE system
Dedicated Internet Access Non Network Service Level Agreements (SLAs)
Violation and Remedies
-------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals - New Connections Interval Remedy**
-------------------------------------------------------------------------------------------------------------------------
BizConnect FR Within *business days of receipt 3% per *hour violation (as well as
of complete and accurate order 100% waiver of NRC as part of the
standard SLA)
-------------------------------------------------------------------------------------------------------------------------
BizConnect T1 Within *business days of receipt 3% per *hour violation (as well as
of complete and accurate order 100% waiver of NRC as part of the
standard SLA)
-------------------------------------------------------------------------------------------------------------------------
IA 56k-T1 Within * business days following 3% per * hour violation
completion of local loop (assumes
local loop provisioned to correct
location and passes all BER and
circuit quality tests)
-------------------------------------------------------------------------------------------------------------------------
IA T3 Within * business days following 3% per * hour violation
completion of local loop (assumes
local loop provisioned to correct
location and passes all BER and
circuit quality tests)
-------------------------------------------------------------------------------------------------------------------------
IA FR Within * business days following 3% per * hour violation
completion of local loop (assumes
local loop provisioned to correct
location and passes all BER and
circuit quality tests)
-------------------------------------------------------------------------------------------------------------------------
IAI Within * business days following 3% per * hour violation
completion of local loop (assumes
local loop provisioned to correct
location and passes all BER and
circuit quality tests)
-------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals - Changes to existing Interval Remedy**
connections without circuit and CPE changes
-------------------------------------------------------------------------------------------------------------------------
Upgrades/Downgrades Within * business days following 3% per * hour violation
receipt of complete and accurate
sales order
-------------------------------------------------------------------------------------------------------------------------
Moves Within * business days following 3% per * hour violation
receipt of complete and accurate
sales order
-------------------------------------------------------------------------------------------------------------------------
IAI Within * business days following 3% per * hour violation
receipt of complete and accurate
sales order
-------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals - Changes to existing Interval Remedy**
connections with circuit and CPE changes
-------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------
Upgrades/Downgrades Within * business days following 3% per * hour violation
receipt of complete and accurate
sales order
-------------------------------------------------------------------------------------------------------------------------
Moves Within * business days following 3% per * hour violation
receipt of complete and accurate
sales order
-------------------------------------------------------------------------------------------------------------------------
** Remedy is a percentage credit to Xxxx Atlantic for the specific customer's
MRC for the next xxxx in Xxxx Atlantic's billing cycle.
*** Customers will also receive full credit of the NRC/Installation for
BizConnect if total installation takes * days or more.
If Genuity is not able to meet such requested provisioning date, Xxxx Atlantic
may, within five (5) business days, cancel Xxxx Atlantic order without incurring
cancellation charges. If Genuity is not able to deliver the services within *(*)
calendar days, Xxxx Atlantic has the right to terminate the service order
without penalty.
Delays caused by customer provided CPE shall not be factored into the SLA
compliance for any of the above-referenced SLAs. Orders shall be considered
"complete and accurate" if they meet the requirements specified by the PMO from
time to time.
Enterprise Advantage Non Network Service Level Agreements (SLAs)
Violation and Remedies
Quoting SLA (For Standard EA Quotes only)
-----------------------------------------------------------------------------------------------------------------------
Turnaround Time Remedy
-----------------------------------------------------------------------------------------------------------------------
Within * business days from the time Genuity receives a 25% off the standard installation fees for the Quotation
quotation request package from Xxxx Atlantic, Genuity (provided Genuity wins the business)
shall either:
(i) issue a quote if the quotation request package for
standard EA services is complete and accurate; or
(ii) reject the quotation request package if it is
incomplete and/or inaccurate. Genuity will also give
Xxxx Atlantic reasons for the rejection in a manner to
be mutually agreed upon in accordance with the
procedures under Section 3.2 of the Agreement.
A complete and accurate quotation request package
consists of a completed configuration template, a visio
diagram and a completed end-user questionnaire, all of
which have been approved by Genuity.
-----------------------------------------------------------------------------------------------------------------------
Note: If Genuity determines that the quotation process for Xxxx Atlantic is
unduly burdensome, Genuity can suspend the Enterprise Advantage Quoting SLA at
its discretion for 30 days while a new agreement is reached.
Provisioning SLA
---------------------------------------------------------------------------------------------------------
Provisioning Interval Remedy
---------------------------------------------------------------------------------------------------------
XXX XXX
---------------------------------------------------------------------------------------------------------
Genuity will make an Enterprise Advantage provisioning SLA available to
Xxxx Atlantic (i) within 6 months of signing this Agreement, or (ii) when
Genuity makes a provisioning SLA generally available to its web hosting
customers, whichever is earlier.
At the present time, Genuity anticipates that the EA provisioning SLA that
will be provided to Xxxx Atlantic will be along the following lines:
For all EA Service Quotations, Genuity will meet the delivery date
given to Xxxx Atlantic upon completion of a successful kickoff
meeting, including receipt by Genuity of a complete and accurate order
package which has been approved by Genuity, for the EA Service
Quotation. In the event that Xxxx Atlantic or Xxxx Atlantic's End User
Customer has caused any delays that materially impact the provisioning
process, the delivery date given by Genuity shall be void and this SLA
shall not apply.
Remedy if Genuity fails to meet the SLA:
25% off the standard installation fees for the Quotation
The actual EA Provisioning SLA will be mutually agreed-upon by the parties.
VPN Advantage and Internet Security Services Non Network
Service Level Agreements (SLAs)
Violation and Remedies
VPN Advantage and Managed VPN Services
Service Level Agreements (SLAs) Remedies
------------------------------------------------------------------------------------------------------------------------------------
Service Category Metric Remedy
------------------------------------------------------------------------------------------------------------------------------------
VPN Advantage . Hardware / Software Modifications . For major releases, (e.g. 5.2, Genuity will develop a product
etc.), Genuity will ensure that change request form that, once
VPN Advantage any and all changes to the filled out , will be submitted to
International product (including hardware/ XXXX ATLANTIC for review and
software and product subsequent approval within * days
Managed VPN Service Note: Hardware / Software functionality) is provided to of submission
Modifications metrics and associated XXXX ATLANTIC with the shorter
Managed VPN Service remedies apply to all managed of the standard notification
International Internet security services period (as specified in Section
XX of the IP Services Service
Description or * days notice.
. For minor releases (e.g. 5.2.1,
etc.) and/or patches, Genuity will
ensure that any and all changes to
the product (including
hardware/software and product
functionality) is provided to XXXX
ATLANTIC * days prior to release,
excluding emergency patches required
to address security issues or
demanded by platform, operating
system, firewall, or application
manufacturers.
-------------------------------------------------------------------------------------------------------------------------
VPN Advantage and Internet Security Services Non Network
Service Level Agreements (SLAs)
Violation and Remedies
Installation of New VPN Advantage and Managed VPN Services
The following provisioning intervals are contingent upon the receipt by Genuity
of complete order documentation. Excludes customer-dependent provisioning (e.g.,
customer supplied RADIUS).
-------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals Interval Remedy/2/
-------------------------------------------------------------------------------------------------------------------------
VPN Advantage - with Existing Customer 1% reduction in Xxxx Atlantic's
Internet Connection customer's first month's MRC
1-8 VPN devices * business days service fee for every 24 hours
9-17 VPN devices * business days beyond target date
18+ VPN devices individual case basis (per quoted
installation by Genuity)
-------------------------------------------------------------------------------------------------------------------------
VPN Advantage - Ordered with IA/1/ 1% reduction in Xxxx Atlantic's
1-8 VPN devices IA interval + * business days customer's first month's MRC
9-17 VPN devices IA interval + * business days service fee for every 24 hours
18+ VPN DEVICES Individual case basis (per beyond target date
installation date by Genuity)
-------------------------------------------------------------------------------------------------------------------------
VPN ADVANTAGE INTERNATIONAL - WITH EXISTING 1% reduction in Xxxx Atlantic's
CUSTOMER INTERNET CONNECTION customer's first month's MRC
Licensed Countries/3/ * business days service fee for every 24 hours
Non-licensed Countries Not applicable beyond target date
-------------------------------------------------------------------------------------------------------------------------
VPN ADVANTAGE INTERNATIONAL - 1% reduction in Xxxx Atlantic's
ORDERED WITH IAI/1/ customer's first month's MRC
Licensed Countries/3/ IAI interval + * business days service fee for every 24 hours
Non-licensed Countries Not applicable beyond target date
-------------------------------------------------------------------------------------------------------------------------
Managed VPN Service - with Existing Customer 1% reduction in Xxxx Atlantic's
Internet Connection customer's first month's MRC
1-8 VPN devices * business days service fee for every 24 hours
9-17 VPN devices * business days beyond target date
18+ VPN devices individual case basis (per
installation date by Genuity)
-------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals Interval Remedy/2/
------------------------------------------------------------------------------------------------------------------------
MANAGED VPN SERVICE - ORDERED 1% reduction in Xxxx Atlantic's
WITH IA/1/ customer's first month's MRC
1-17 VPN devices IA interval + * business days service fee for every 24 hours
18+ VPN DEVICES Individual case basis (per beyond target date
installation date by Genuity)
-------------------------------------------------------------------------------------------------------------------------
MANAGED VPN SERVICE 1% reduction in Xxxx Atlantic's
INTERNATIONAL - WITH EXISTING customer's first month's MRC
CUSTOMER INTERNET CONNECTION service fee for every 24 hours
Licensed Countries/3/ * business days beyond target date
NON-LICENSED COUNTRIES Not applicable
------------------------------------------------------------------------------------------------------------------------
MANAGED VPN SERVICE 1% reduction in Xxxx Atlantic's
INTERNATIONAL - ORDERED WITH IAI/1/ customer's first month's MRC
Licensed Countries/3/ IAI interval + * business days service fee for every 24 hours
Not applicable beyond target date
Non-licensed Countries
-------------------------------------------------------------------------------------------------------------------------
/1/ Assumes both orders are completed at submission and placed together at the
same time. SLA is based on standard provisioning intervals for IA and IAI.
Expedited or accelerated orders are excluded.
/2/ If one of the service elements is dependent on another service element that
has a longer provisioning element, (e.g., Internet Advantage, etc.) then the
longer provisioning interval is utilized. In some cases the intervals may be
additive if the provisioning one service is based on the completed provisioning
of another service. No more than 2 SLAscan be enacted per Xxxx Atlantic
customer.
/3/ Licensed countries refers to those countries where Genuity has secured an
import and/or operating license (where required) to deliver VPN service. Genuity
will provide post an updated list of Licensed Countries to the Genuity Kbank for
Xxxx Atlantic reference.
Provisioning timeframe does not start until all required network diagrams and
architectures (collectively "artwork") have been received by Genuity
Provisioning. All applications are subject to a mandatory architecture review
prior to order acceptance.
If the customer is non-responsive after 3 consecutive phone calls from VPN
Provisioning, Xxxx Atlantic will be notified and the order will be placed on
hold and excluded from current or future provisioning SLAs for the affected
site(s).
Orders for international service will require customer cooperation in order to
complete export and import documentation for equipment delivery. If customer is
non-responsive after 3 consecutive calls from Genuity, Xxxx Atlantic will be
notified and the order will be placed on hold and excluded from current or
future provisioning SLAs for the affected sites.
VPN Advantage and Internet Security Services Non Network
Service Level Agreements (SLAs)
Violation and Remedies
Site Patrol and Security Advantage Firewall Services
Service Level Agreements (SLAs) Remedies
------------------------------------------------------------------------------------------------------------------------------------
Service Category Metric Remedy
------------------------------------------------------------------------------------------------------------------------------------
Site Patrol . Configuration Changes . Configuration changes received . A penalty of 1% of the net
and authenticated by 6 p.m. EST will monthly service fees paid by
Site Patrol be completed by *-This applies to Xxxx Atlantic for the affected
International MODIFICATIONS of existing policies customer site(s) will be
REACTIVE SLA (CUSTOMER MUST REQUEST for certain supported services only credited by Genuity to XXXX
Security Advantage CREDIT) ATLANTIC for customers
requesting credit from Genuity.
Security Advantage Note: All configuration changes
International metrics and associated remedies
apply to all managed Internet
security services (where
configuration change SLAs are
specified in the then current
Service Description)
------------------------------------------------------------------------------------------------------------------------------------
Site Patrol . Hardware / Software Modifications . For major releases, (e.g. 5.2, Genuity will develop a product
etc.), Genuity will ensure that any change request form that, once
Site Patrol and all changes to the product filled out , will be submitted
International (including hardware/software and to XXXX ATLANTIC for review and
product functionality) is provided subsequent approval within *
Security Advantage Note: Hardware / Software to XXXX ATLANTIC with the shorter of days of submission
Modifications metrics and associated the standard notification period (as
Security Advantage remedies apply to all managed specified in Section XX of the IP
International Internet security services Services Service Description or *
days notice.
Vulnerability Scan . For minor releases (e.g. 5.2.1,
etc.) and/or patches, Genuity will
Site Scan ensure that any and all changes to
the product (including
hardware/software and product
functionality) is provided to XXXX
ATLANTIC * days prior to release,
excluding emergency patches required
to address security issues or
demanded by platform, operating
system, firewall, or application
manufacturers.
------------------------------------------------------------------------------------------------------------------------------------
Site Scan . Site Scan Report A written site scan test report is A penalty of 1% of the net
to be delivered to the customer monthly service fees paid by XXXX
within * business days of completing ATLANTIC for the affected
the scan on the customer network customer site will be credited by
REACTIVE SLA (CUSTOMER MUST REQUEST Genuity to XXXX ATLANTIC for
INQUIRY) customers requesting inquiry from
Genuity (excludes Site Scan
Services where bundled with Site
Patrol as part of a standard
service option).
------------------------------------------------------------------------------------------------------------------------------------
VPN Advantage and Internet Security Services Non Network Service Level
Agreements (SLAs) Violation and Remedies
Installation of New Security Advantage or Site Patrol Services
The following provisioning intervals are contingent upon the receipt by Genuity
of complete order documentation. Excludes customer-dependent provisioning
(e.g., customer supplied RADIUS).
------------------------------------------------------------------------------------------------------------------------------------
Provisioning Intervals Interval Remedy/2/
------------------------------------------------------------------------------------------------------------------------------------
Security Advantage - With Existing Customer Internet * business days 1% reduction in Xxxx Atlantic's
Connection customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
Security Advantage - Ordered with IA/1/ IA interval + * business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
Security Advantage International - with Existing * business days 1% reduction in Xxxx Atlantic's
Customer Internet Connection customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
Security Advantage International - Ordered with IAI/1/ IA interval + * business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
Site Patrol for Firewall-1-- with Existing Customer * business days (plus * if circuit 1% reduction in Xxxx Atlantic's
Internet Connection has to be installed) customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
Site Patrol for Firewall-1 - Ordered with /IA1/ IA interval + * business days 1% reduction in Xxxx Atlantic's
customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
Site Patrol for Firewall-1 International - with * business days 1% reduction in Xxxx Atlantic's
Existing Customer Internet Connection customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
Site Patrol for Firewall-1 International - Ordered IAI interval + * business days 1% reduction in Xxxx Atlantic's
with IAI/1/ customer's first month's MRC service fee
for every 24 hours beyond target date
------------------------------------------------------------------------------------------------------------------------------------
/1/ Assumes both orders are completed at submission and placed together at the
same time. SLA is based on standard provisioning intervals for IA and IAI.
Expedited or accelerated orders are excluded.
/2/ If one of the service elements is dependent on another service element that
has a longer provisioning element, (e.g., Internet Advantage, etc.) then the
longer provisioning interval is utilized. In some cases the intervals may be
additive if the provisioning one service is based on the completed provisioning
of another service. No more than 2 SLAs can be enacted per Xxxx Atlantic
customer.
Provisioning timeframe does not start until all required network diagrams and
architectures (collectively "artwork") have been received by Genuity
Provisioning. All applications may be subject to a mandatory architecture
review prior to order acceptance.
If the customer is non-responsive after 3 consecutive phone calls from Genuity
Provisioning business days, Xxxx Atlantic will be notified and the order will be
placed on hold and excluded from current or future provisioning SLAs for the
affected site(s).
Orders for international service will require customer cooperation in order to
complete export and import documentation for equipment delivery. If customer is
non-responsive after 3 consecutive calls from Genuity, Xxxx Atlantic will be
notified and the order will be placed on hold and excluded from current or
future provisioning SLAs for the affected sites.
PURCHASE, RESALE AND MARKETING AGREEMENT
SERVICE SCHEDULE
PRIVATE LINE TRANSPORT AND ATM TRANSPORT
This Service Schedule is issued under the Purchase, Resale and Marketing
Agreement between Xxxx Atlantic Corporation ("Xxxx Atlantic") and Genuity
Solutions Inc. ("Genuity") dated _____________ ("the Agreement"). The terms and
conditions of the Agreement are incorporated herein by reference and made a part
hereof. In the event of a conflict between the terms of this Service Schedule
and the Agreement, the terms of this Service Schedule shall prevail. Capitalized
terms are defined in the Agreement.
1. Appointment and Exceptions. Genuity Solutions Inc. ("Genuity") hereby
---------------------------
authorizes Xxxx Atlantic Corporation ("Xxxx Atlantic") to purchase for its own
use, to use in providing services to its customers, and to market and resell
Genuity Domestic Private Line Transport and Domestic ATM Transport described in
Attachment A (collectively the "Services," or individually as "PL Service," and
"ATM" respectively). Domestic shall mean continental United States.
Notwithstanding anything to the contrary in the Agreement, this Service Schedule
and the Agreement are not intended to supersede the following agreement
categories: (i) Capacity Agreements Associated with Asset Transfer, Collocation
License Agreements Associated with Asset Transfer and Trouble Management
Agreement Associated with Asset Transfer between GTE Telecom Incorporated and
GTE Communications Corporation; and (ii) agreements between GTE Telecom
Incorporated and affiliates of Xxxx Atlantic.
Pursuant to Section 1.1 of the Agreement, Genuity designates GTE Global Networks
Incorporated as the Service Provider for provision of the Services.
2. Service Schedule Term. The term of this Service Schedule shall be
----------------------
coterminous with the Agreement.
3. Purchase Price. The purchase prices for Services are stated in Attachment B.
---------------
Prices may be decreased on notice. Prices may be increased for a Renewal Term
of the Agreement upon ninety (90) days notice prior to the end of the then-
current term of the Agreement. Upon expiration of a Xxxx Atlantic Order,
Genuity will continue to provide those Services being provisioned at such time
on a month-to-month basis, which may be canceled by either Party upon thirty
(30) calendar days written notice. The prices for Services provided during any
such extension shall be consistent with the terms of this Schedule.
4. Use of Capacity. Xxxx Atlantic may use the Services for any lawful purpose
----------------
consistent with the transmission and switching parameters of the Network, and
may resell any capacity obtained hereunder to End-Users, subject to the
restrictions contained herein. If Xxxx Atlantic resells such services to a
Capacity Reseller, as defined below, Xxxx Atlantic's sales under this Agreement
to any such Capacity Reseller shall be limited to the equivalent of one OC-12 on
any one route. As used herein, a Capacity Reseller is any person or entity
which, in whole or in part, seeks to obtain
1
telecommunications capacity for the purpose of reselling or otherwise providing
access thereto, to third parties for profit, whether or not such person or
entity actually realizes a profit as a result of such transaction.
5. New Services Notification and Development. Genuity agrees to notify Xxxx
------------------------------------------
Atlantic of any new services at the same time as these new services are made
available to Genuity's internal wholesale and/or retail Sales Channels. Genuity
agrees to make available to Xxxx Atlantic any new services Genuity develops;
provided that Xxxx Atlantic and Genuity mutually agree on the terms and
conditions for the new services. Xxxx Atlantic, in its sole discretion, shall
select the calendar date on which Xxxx Atlantic shall elect to roll out such new
Genuity Services. Xxxx Atlantic shall provide Genuity forty-five (45) days
advance written notice of new service roll out. Genuity shall provide the
following information not later than thirty (30) days prior to Xxxx Atlantic's
roll out of new Services: order entrance criteria, escalation contacts, high
level review of back office, order, test and turn up processes, expedite policy
and process, rejection policy, relevant language/scripting for Xxxx Atlantic's
first level customer support, and billing start policy.
6. Enhancements to Existing Services. Genuity shall provide Xxxx Atlantic
----------------------------------
thirty (30) days advance written notice of any material enhancements to
Services. In the event there are any impacts to order criteria, escalation
contacts, back office, order, test and turn up processes, expedite policies and
processes, rejection policies, relevant language / scripting for Xxxx Atlantic's
first level customer support, and billing start policy, Genuity agrees to
provide all relative documentation to Services enhancement.
7. Forecast Information. On a quarterly basis, Xxxx Atlantic will provide
---------------------
Genuity with demand and other forecasts for Services under this Agreement on a
Service by Service basis broken out by Metropolitan Statistical Area. Such
forecasts are not commitments by Xxxx Atlantic to purchase Services hereunder.
The format of such forecasts shall be mutually agreed to between the Parties.
Such forecast information shall be treated as Xxxx Atlantic confidential
information in accordance with Section 9 of the Agreement.
8. Genuity Responsibilities.
-------------------------
A. Genuity agrees to perform the following:
1) To provide pricing as set forth in Attachment B which shall be refreshed
on a quarterly basis.
2) To provide provisioning, installation, service management, maintenance,
repair and testing of the Services which are available on a nationwide basis
in the continental United States. Where Genuity has provisioned the local
Access for Xxxx Atlantic's End User, Genuity will have the responsibility
for coordinating the maintenance and repair of such Access.
2
3) To provide on a monthly basis, a Service Availability Report containing
the most current Service availability locations by city and state, current
Access options (LEC/CAP/ALT/IXC) on a per PoP basis, and three month
projected PoP locations. The current Service Availability Report as of the
Effective Date of the Agreement is contained in Attachment C. This Service
Availability Report does not guarantee availability of Services at a given
location when an actual order is placed.
4) Genuity shall maintain the hardware and software in the Genuity Network
elements. This includes the storage, backup, restoration, and management of
configuration and connectivity information. Genuity shall maintain a
database of Genuity Network resources and their availability.
5) To comply with the applicable telecommunications industry Private Line,
ATM, and advanced data product standards, including but not limited to,
Telcordia, American National Standards Institute (ANSI) standards,
International Telecommunications Union Standards, and SONET ANSI Standards
and ATM Forum Standards.
6) To comply with the applicable safety and protection standards as set
forth by federal, state, and local regulatory agencies, including those
promulgated by the Occupational Safety and Health Act (OSHA).
7) Genuity shall select the network resources and design the circuits
needed to provide the Services ordered by Xxxx Atlantic.
B. Genuity is not responsible for the performance of the following:
1) Provisioning, installation, service management, maintenance, and/or
repair of Customer Premises Equipment for Xxxx Atlantic or End Users of Xxxx
Atlantic.
2) Protection of subscriber sites or traffic where such protection is
beyond Genuity's reasonable control.
9. Xxxx Atlantic Responsibilities.
------------------------------
X. Xxxx Atlantic will be the single point of contact for the End User.
X. Xxxx Atlantic is responsible for defining the Xxxx Atlantic product
offerings, sales of Xxxx Atlantic products, negotiations with End Users, End
User trouble reporting and End User billing (including calculation of the
applicable taxes and surcharges).
X. Xxxx Atlantic shall independently arrange for the installation of any
equipment if required at the End User premise. Xxxx Atlantic will ensure that
the Customer Premise Equipment (CPE) is ready for the End-to-End Service
testing.
3
X. Xxxx Atlantic shall independently arrange for the installation of any
equipment if required at the End User premise. Xxxx Atlantic will ensure that
the Customer Premise Equipment (CPE) is ready for the End-to-End Service
testing.
X. Xxxx Atlantic has sole responsibility for installation, testing, and
operation of facilities, services, and equipment other than those specifically
provided by Genuity. In no event will the untimely installation or non-
operation of Xxxx Atlantic's or its End User's facilities, services, or
equipment (including local exchange Access, Xxxx Atlantic premise equipment and
CPE) relieve Xxxx Atlantic of its obligation to pay charges for Services as of
the Projected Delivery Date. Notwithstanding the immediately preceding
sentence, in the event Xxxx Atlantic notifies Genuity of any untimely
installation or non-operation of Xxxx Atlantic's or its End User's facilities,
equipment, or Services at least thirty (30) days prior to the Projected Delivery
Date, Xxxx Atlantic shall have the option of extending the Projected Delivery
Date for not more than thirty (30) days. All third party charges to Genuity
associated with the Services during that extension, shall be passed through to
Xxxx Atlantic, provided that local Access provided by Genuity as Xxxx Atlantic's
agent shall be charged pursuant to Section 10.
X. Xxxx Atlantic shall make the determination of whether an End User should be
disconnected due to security concerns provided that nothing in this Section
shall impact Genuity's rights under Section 21 of this Service Schedule.
X. Xxxx Atlantic shall be responsible for providing sales engineering, order
entry, first level repair support, coordination of provisioning activities, and
for billing and billing inquiries to Services for End Users, as applicable and
other such services.
10. Training. Within ninety (90) days after the Effective Date of the
--------
Agreement, Genuity and Xxxx Atlantic shall complete a mutually agreed training
plan that incorporates Xxxx Atlantic's training requirements. This training
plan will include, but not be limited to quarterly product capability training,
process and systems training with any system and process changes, participation
in quarterly product and technical update training. Furthermore, Genuity will
provide semi-annual technology seminars. These training sessions and technology
seminars will be limited to Xxxx Atlantic headquarters employees, including
Marketing, Product Management, Operations, Engineering and Alliance Management.
Genuity will not provide training or technology seminars to Xxxx Atlantic's End
Users or Xxxx Atlantic's sales channels.
11. Access Support Services. At Xxxx Atlantic's request, Genuity will order
------------------------
the LEC/CAP/ALT/IXC Access circuit for Xxxx Atlantic's End User on behalf of
Xxxx Atlantic, to facilitate and coordinate the interconnection between the
Xxxx Atlantic End User demarcation and Genuity point-of-presence. Genuity will
act in this capacity only when requested to do so by Xxxx Atlantic. Under such
circumstances, Xxxx Atlantic agrees to execute or obtain from its End User a
Letter of Authorization in a form acceptable to the underlying carrier. Genuity
shall provide firm fixed pricing for the Access circuits except where subject to
the underlying carriers' applicable tariffs. Within a period of six (6) months
from the Effective Date of the Agreement, Genuity shall use commercially
reasonable efforts to obtain competitive pricing from the Genuity approved
Access providers (as specified in the Service Availability Report) for Access
charges
4
that shall be competitive with the prices from such Access providers to
Tier 1 carriers, including AT&T, Sprint, and MCI WorldCom to the extent that
Genuity aggregate volumes generate buying power is equivalent to the referenced
carriers. If, upon the expiration of the six (6) month period, Genuity have not
obtained such competitive pricing, the Parties will jointly retain a mutually
agreed upon independent third Party no more frequently than a semi-annual basis,
to obtain and provide benchmarking information for similar Access. The
independent third party will utilize the following criteria for conducting the
benchmarking review: purchasers of Access who are similarly situated to Genuity
by comparable geographic reach and comparable volumes, and who deliver SLAs
comparable to those specified in the Service Schedule. Genuity shall have
ninety (90) days after receipt of benchmarking information to meet the pricing
contained therein. If Genuity fails to meet this pricing, then Xxxx Atlantic
shall be entitled to relief pursuant to Section 7.3 and Attachment 1 of the
Agreement. The Parties shall review progress Genuity has made in completing
this process and upon mutual agreement, may extend the six (6) month period.
Genuity will provide Xxxx Atlantic Access pricing at Genuity's cost with no xxxx
up, using Genuity's special Access arrangements or tarriffs of the underlying
carrier(s), whichever is less and conforms with the requirements under this
Service Schedule.
The Parties acknowledge that it is their intention that Xxxx Atlantic should
enjoy network availability from LEC/CAP/ALT/IXC providers equivalent to the
Service SLAs detailed in Attachment A. Genuity shall make commercially
reasonable efforts to procure such network availability SLA from LEC/CAP/ALT/IXC
providers. In the event that Genuity is able to obtain from a LEC/CAP/ALT/IXC
provider a credit in the event that a given level of network availability is not
met, and Genuity's SLA remedies for network availability are not invoked, then
such credit shall be prorated to Xxxx Atlantic on the basis of actual Services
ordered by Xxxx Atlantic for such underlying carrier(s). Genuity shall provide
to Xxxx Atlantic and keep updated a list of LEC/CAP/ALT/IXC providers that
guarantee a minimum level of availability for such services. However, where a
LEC/CAP/ALT/IXC provider does not guarantee such availability, Genuity shall
have no liability to Xxxx Atlantic in the event that the LEC/CAP/ALT/IXC
provider fails to meet the availability target. In such circumstances, Genuity
shall notify Xxxx Atlantic promptly of the availability that is being offered by
the LEC/CAP/ALT/IXC provider in question.
12. Pre-Sales Support. In order to facilitate the quote and RFP process to
-----------------
Xxxx Atlantic, Genuity will provide the following:
A. Standard Quote Process Support for Access. Genuity will provide pricing
quotes for Access as specified in Section 10 within the time required in the
SLAs. Further details on this quote process, including identification of who
will submit and who will receive such quotes, will be mutually developed between
the Parties. Within ninety (90) days after the Effective Date of the Agreement,
Parties shall complete a mutually agreed upon plan to define specifications to
automate/mechanize the quote process.
B. Facilities Availability Inquiry. Genuity will conduct facility availability
inquiries for Services within the time required in the SLAs. Further details on
this inquiry process, including
5
identification of who will submit and who will receive such inquiries, will be
mutually developed between the Parties.
C. Custom Bid Support. Genuity will provide support as mutually agreed and
pricing to Xxxx Atlantic for bids which have requirements beyond the scope of
Services and functionality in the Service Schedule (a "Custom Bid"). Pricing
for the Custom Bid shall consist of mutually agreed pricing limited to the scope
of Services and functionality proposed in the Custom Bid. Custom Bids include,
but are not limited to, customized responses relative to network operations or
installation requirements, network configuration, network buildout, significant
numbers of end user sites and/or significant bandwidth opportunities mix of U.S.
domestic and non-U.S. international cross border and/or non-U.S. domestic
venues, support of special billing arrangements and other similar extenuating
circumstances.
The Parties agree to use the following process in Custom Bid situations:
1) Xxxx Atlantic shall submit to Genuity a Custom Bid Request in a form,
which will be mutually agreed upon by the Parties within ninety (90) days
after the Effective Date of the Agreement. The Custom Bid Request form
shall contain, at a minimum, the following information: a summary of the
Custom Bids, technical specifications, and Xxxx Atlantic required response
date. The Custom Bid Request form will be reviewed and approved by Xxxx
Atlantic management prior to submission to Genuity.
2) Genuity will respond to Xxxx Atlantic within two (2) business days from
the receipt of the request with a representation as to whether Genuity will
respond to the request and if so, an estimated time of completion for
responding to such request.
3) Genuity is not primarily responsible for presentation of the Xxxx
Atlantic response but will, at Xxxx Atlantic's reasonable request, support
Xxxx Atlantic's response presentation;
4) The Parties will enter into an addendum to this Service Schedule to
cover each Custom Bid and its associated pricing agreed upon by the
Parties, and the Parties will perform the same in accordance with the
addendum.
5) Any information provided by Xxxx Atlantic to Genuity for the Custom Bid
shall be treated as confidential information in accordance with Section 9
of the Agreement.
D. Expedite Quotes Process. Upon Xxxx Atlantic request, Genuity will use
------------------------
commercially reasonable efforts to expedite quotes for Customer Bid and Access
to accommodate Xxxx Atlantic End User requirements.
13. Order Entry and Provisioning.
A. Order Process and Acceptance/Rejection Notification
To facilitate the ordering and provisioning of Services to Xxxx Atlantic, the
Parties will use mutually agreed processes for exchange of new, additional,
supplemental, change, pre-install cancellation and/or disconnect service orders.
Xxxx Atlantic will submit to Genuity Orders for Services in accordance with the
procedures contained in this Section and Attachment D of this Service Schedule.
These procedures may be amended from time to time by mutual agreement of
6
both Parties. All such changes as agreed to by the Parties shall be made in
writing and incorporated into this Service Schedule. The following will be
applicable to all such Orders:
Xxxx Atlantic will send Genuity a complete and accurate Order for each
Service ("Order") in the form set forth in Attachment E as may be modified
from time to time by mutual agreement of the Parties, which shall contain,
among other things, the date that Xxxx Atlantic requests Service be
available for use ("Desired Due Date"). To the extent that the Service
has a standard Installation Interval as described in Attachment A, the
Desired Due Date shall be no earlier than the standard Installation
Interval unless the Desired Due Date has been approved pursuant to the
Installation Interval Expedite process set forth below.
Within two (2) business days of receipt of the Order, Genuity will notify
Xxxx Atlantic that it has either accepted or rejected the Order. An Order
may only be rejected if it is materially deficient or materially defective.
Acceptance of the Order means that Genuity has approved of the form of the
Order, e.g., the Order is complete, all fields are filled in, and that
Genuity will commence processing the Order. Notwithstanding the foregoing,
if Genuity accepts an Order for End-to End Service on the good faith belief
that it is complete and accurate, that Order may be subsequently rejected
if the LEC/CAP/ALT/IXC notifies Genuity that the Order is materially
defective or materially deficient. If Genuity rejects the Order, the
notice of rejection will provide an explanation for such rejection, e.g.,
the Order lacks sufficient information and specific details of such
deficiency. Resubmission of a rejected Order constitutes the submission of
a new Order for the purpose of Order processing.
If Genuity has not responded to Xxxx Atlantic with a status of the Order
within two (2) business days of Genuity's receipt of the Order, the Order
shall be deemed accepted by Genuity.
It is mutually recognized that these processes will to some extent be manual as
of the Effective Date of the Agreement, and Genuity shall use commercially
reasonable efforts to expedite the mechanization of these processes. To that
end, within ninety (90) days of the Effective Date of the Agreement, the Parties
will complete a mutually agreeable Order handling process which will incorporate
the following:
Genuity will provide to Xxxx Atlantic in a mutually agreed manner
mechanized access to the appropriate Genuity system(s) to allow for the
transmittal of Xxxx Atlantic Orders to Genuity, the transmittal of Order
acceptance notification, and rejection/jeopardy notification with detailed
explanation(s) thereof. Any future Genuity systems development will
incorporate all mutually agreed upon requirements for Xxxx Atlantic to
submit Orders for provisioning at Genuity's expense.
B. Firm Order Commitment
7
Genuity shall issue to Xxxx Atlantic a Firm Order Commitment (FOC) within the
following timeframes: within ten (10) business days of Genuity's acceptance of a
Xxxx Atlantic Order for PoP-to-PoP Service; within eleven (11) business days of
Genuity's acceptance of a Xxxx Atlantic Order for DS-3 or lower End-to-End
Service; and within fourteen (14) business days of Genuity's acceptance of a
Xxxx Atlantic Order for OC-N End-to-End Service. Genuity will be relieved of
its obligation hereunder in the following circumstances: a) reasonable outside
construction delays; and b) delays caused by LEC/CAP/ALT/IXC providers. In the
event that Genuity determines prior to issuance of the FOC that it is unable to
provision an Order, Genuity shall promptly notify Xxxx Atlantic via email of the
specific reasons for such inability to provision the Order. The FOC shall
contain the following information: the installation date for the full circuit or
Service as ordered by Xxxx Atlantic ("Projected Delivery Date"); the Xxxx
Atlantic circuit ID (as provided to Genuity on the Service Order from Xxxx
Atlantic); the Genuity circuit ID; and, the circuit ID(s) and delivery date(s)
for all Access and/or interexchange service(s) ordered by Genuity on behalf of
Xxxx Atlantic in support of the Service Order. Issuance of the FOC shall
constitute Genuity's agreement to provision the Services in the applicable
Order. Xxxx Atlantic and Genuity agree to work cooperatively to meet specific
Xxxx Atlantic requirements relative to Orders.
C. Installation Interval Expedites
The Parties mutually agree that they will work together to facilitate requests
for installation intervals shorter than those otherwise agreed as standard on a
case-by-case basis. The Parties will utilize the Expedite process Attachment F
to the Service Schedule within ninety (90) days of the Effective Date of this
Agreement. Xxxx Atlantic shall be entitled to expedite the greater of ten
percent (10%) of all accepted but not installed Orders or five (5) accepted but
not installed Orders at any one time.
D. Facility Orders via Third Parties
Genuity will issue all applicable Access Service Requests ("ASRs") to the
appropriate LEC/CAP/ALT/IXC.
In the event that Xxxx Atlantic requests Customer Provided Access (CPA) on one
or more ends of a circuit/Service, Genuity will provide the appropriate Circuit
Facility Assignment (CFA)/Letter of Authorization (LOA) within three (3)
business days of Genuity acceptance of a Xxxx Atlantic Order. For purposes of
CPA, Xxxx Atlantic may only use Genuity approved Access providers for the
specific location as identified in the most current Service Availability Report
described in Section 8(A)(3) of this Service Schedule.
Genuity shall issue to Xxxx Atlantic a Circuit Layout Report (CLR) within the
following timeframes; ten (10) business prior to the Project Delivery Date for
PoP to PoP Service; and three (3) business days prior to the Projected Delivery
Date for End to End Service. The CLR shall contain the following information:
Details regarding the layout of the service as ordered and pending delivery;
confirmation of Projected Delivery Date for the full circuit or service as
8
ordered by Xxxx Atlantic; the Xxxx Atlantic circuit ID (as provided to Genuity
on the service order from Xxxx Atlantic); the Genuity circuit ID; and, the
circuit ID(s) and confirmed delivery date(s) for all local loop or interexchange
service(s) ordered by Genuity in support of the service order.
In the event that Genuity becomes aware of any issue(s) which would have an
impact on the Projected Delivery Date at any point prior to installation,
Genuity shall make Xxxx Atlantic aware of such issue(s) and work diligently with
Xxxx Atlantic and with Genuity's own provider(s) to resolve any such issue(s).
14. Change Control Process
The Parties recognize that over the term of the Agreement, Xxxx Atlantic may
desire to change the scope of the Services as set forth in the Agreement to
account for, among other things, changes in market circumstances, new
technologies and strategic considerations (hereinafter "Service Changes"). The
purpose of this Section is to provide an overall startup process for
accomplishing such Service Changes.
A. Service Change Request
Right to Make Service Changes. Genuity shall perform Service Changes requested
by Xxxx Atlantic in regard to a Service where the terms of the Service Changes
are mutually agreed to by the Parties in advance in writing ("Service Change
Request"). Genuity shall consider any Service Changes requested by Xxxx
Atlantic unless (i) Genuity considers, at its absolute discretion, that it is
not commercially practical for it to meet the requirements of Xxxx Atlantic (ii)
the scope of Services after implementation of the requested Service Changes
would differ materially from the purposes and objectives of the applicable
Service or (iii) the Parties have not reached agreement on any associated
adjustment (if any) to Genuity's compensation and/or schedule for the requested
Service Changes. Where Genuity considers any Xxxx Atlantic request not
commercially practical, it shall give reasons therefor to Xxxx Atlantic and
shall work with Xxxx Atlantic to explore reasonable alternatives.
B. Service Change Process
1) Xxxx Atlantic Request. The Xxxx Atlantic Project Manager shall submit
---------------------
requests for Service Changes to the Genuity Channel Manager in written form.
The Service Change Request shall contain information concerning the nature of
the requested change (setting forth the business requirements in sufficient
detail for Genuity to respond in a timely and effective manner) as well as a
date by which the Service Change is reasonably required.
2) Genuity Response. Within ten (10) business days after receipt of a Service
----------------
Change Request, Genuity shall deliver to Xxxx Atlantic a statement stating its
intention with respect to providing the requested Service Change and
implementation plans where appropriate or practical, as further described below.
In the event that the Genuity responds to Xxxx Atlantic to the effect that such
requested Service Change cannot be implemented in the time frame desired but
that Genuity
9
intends to implement such Service Change, Genuity shall set forth the time frame
estimates within which it could implement the Service Change.
3) Xxxx Atlantic Approval. Within a reasonable time following receipt of
----------------------
Genuity's Response Xxxx Atlantic shall provide a written direction to Genuity as
to whether or not it desires Genuity to perform the Service Change. Genuity
shall have no obligation to undertake Service Changes and Xxxx Atlantic shall
have no responsibility or liability in connection with any Service Changes
undertaken, without specific prior written agreement between the Parties.
C. Service Change Pricing
The pricing for changing the Service, the pricing for the Service and the terms
and conditions under which the Service shall be provided to Xxxx Atlantic shall
be mutually agreed upon by the Parties in advance and in writing. Service Change
Pricing shall be consistent with the terms and conditions of this Service
Schedule and the Agreement. In the event Genuity cannot determine price with
certainty at the time of the initial Genuity Response, Genuity shall use
commercially reasonable efforts to provide a good faith estimate of the pricing
associated with a given Service Change Request, and shall provide firm pricing
to Xxxx Atlantic as soon thereafter as practicable.
15. Cancellation of Orders/Order Supplements & Change Orders/Disconnection of
Service
A. Cancellation of Orders
Xxxx Atlantic may cancel an Order at any time throughout the Order cycle. The
charge for cancellation is as follows:
Timing Charge
------ ------
Before issuance of the FOC to NERCO No charge
16 days or more prior to the Projected Due Date in the FOC: 50% of 1 month MRC, $500 minimum
15 days or less prior to the Projected Due Date in the FOC: 1 month MRC & NRC, $1,000 minimum
LEC/CAP/ALT/IXC Access circuits (following FOC issuance to Xxxx Atlantic): pass through with no xxxx up.
For Services without standard Installation Intervals, if GTE's Projected Due
Date in the FOC is later than Xxxx Atlantic's Desired Due Date, then Xxxx
Atlantic may cancel the Order at no charge within five (5) business days of
receipt of the FOC.
B. Pre-Install Order Supplements
Xxxx Atlantic may issue a pre-install Order supplement at any time throughout
the Order cycle. The charge for such Order supplement shall be as follows:
Timing Charge
------ ------
Before issuance of the FOC to Xxxx Atlantic No charge
After FOC issuance but prior to projected due date in the FOC 10% of 1 month MRC, $250 minimum
LEC/CAP/ALT/IXC Access circuits (following FOC issuance to Xxxx Atlantic): Pass through with no xxxx up
10
For Services without standard Installation Intervals, if Genuity's Projected Due
Date in the FOC is later than Xxxx Atlantic's Desired Due Date, then Xxxx
Atlantic may issue a supplemental modification on the Order at no charge within
five (5) business days of receipt of the FOC.
C. Post-Install Change of Orders
Xxxx Atlantic may issue a post-install change of an Order at any time throughout
the Service term for that Order. The charge for such change orders shall be as
follows (except for expedites which are covered in Section 13(C):
Description Charge
----------- ------
Increase in service (e.g., bandwidth), same or increased term No charge
Decrease in service (e.g., bandwidth), same term Decrease in MRC (if any) times
months remaining in term
Decrease in service (e.g., bandwidth), increased term Sum of [decrease in MRC (if any)
times months remaining in term]
minus [decrease in MRC (if any) times new
months of term]
Move order, same term Decrease in MRC (if any) times
months remaining in term, plus
pass-through of any third party NRC
Move order, increased term Pass-through of any third-party NRC
Engineering Change Pass-through of any third-party NRC
(if any)
Records-only Change (no physical impact) No charge
D. Post-Install Disconnection
If Xxxx Atlantic disconnects a Service during the first year of the Service
Order or if Genuity disconnects a Service for Xxxx Atlantic default, Xxxx
Atlantic shall pay disconnection charges in the amount of one hundred percent
(100%) of the MRC for the remaining months of the first year and fifty percent
(50%) of the MRC for the balance of the Service Order term. If Xxxx Atlantic
disconnects a Service after the first year of the Service Order or if Genuity
disconnects a Service for Xxxx Atlantic default, Xxxx Atlantic shall pay a
disconnection charge in the amount of fifty percent (50%) of the MRC for the
balance of the Service Order term. No such disconnection charges shall apply if
Xxxx Atlantic terminates the Service pursuant to Sections 6.2 or 6.3 of the
Agreement.
E. Cancellation/Disconnection Liquidated Damages
It is agreed that Genuity's damages in the event of cancellation/disconnection
may be difficult or impossible to ascertain. The provision for
cancellation/disconnection charges set forth herein is intended, therefore, to
establish liquidated damages and are not intended as a penalty.
16. Testing and Handover
--------------------
A. Testing
11
Xxxx Atlantic is responsible for coordination of overall End-to-End testing with
Xxxx Atlantic End User(s)/Xxxx Atlantic internal Parties.
Genuity will conduct test(s) of all Service(s) on the Genuity Network on an End-
to-End (full service), POP-to-POP (coordinated by Xxxx Atlantic with CPA), End-
to-Xxxx Atlantic Network Interface (full service in conjunction with Xxxx
Atlantic), or POP-to-Xxxx Atlantic Network Interface (coordinated by Xxxx
Atlantic/CPA and in conjunction with Xxxx Atlantic) basis, prior to releasing
the circuit to Xxxx Atlantic. Genuity will work cooperatively with Xxxx
Atlantic on coordination of testing as applicable.
Within ninety (90) days of the Effective Date of the Agreement, the Parties will
complete a mutually agreeable test plan for installation which shall include but
is not limited to: scheduling parameters, interactive testing, testing parameter
details and the necessary documentation.
B. Service Activation and Genuity Completion Notice
A Genuity Completion Notice shall be the means of notification of Service
installation provided by Genuity to Xxxx Atlantic as proof of date ("In Service
Date"), time and place of installation. The Genuity Completion Notice shall
include the Xxxx Atlantic circuit ID, the Genuity circuit ID, and any applicable
local loop and/or IXC circuit IDs associated with the installed Services. The
Genuity Completion Notice will also indicate that the installed Services are
functionally operational and available for use by Xxxx Atlantic. Upon handover,
Genuity's system(s) will be updated with the appropriate information to allow
for capture of trouble management and associated information.
The Genuity Completion Notice will be provided to Xxxx Atlantic by Genuity
within one (1) business day of Genuity completing all Genuity testing and turnup
on the ordered Service. Xxxx Atlantic will have five (5) business days to alert
Genuity of any issues and/or disputes regarding the information on the Genuity
Completion Notice, including the In Service Date. In the event that Xxxx
Atlantic has such a dispute, the Parties will work cooperatively to reach a
mutually agreed solution. Should Xxxx Atlantic fail to alert Genuity of any
dispute within the five (5) business day period from Genuity Completion Notice
receipt, the information supplied on the Genuity Completion Notice will be
deemed to be mutually accepted.
The Parties acknowledge that the format and method of transmittal for the
Genuity Completion Notice is to be mutually agreed within ninety (90) days of
the Effective Date of the Agreement.
Genuity performs test, turn-up, and acceptance functions during Business Hours,
8:00 A.M. to 5:00 P.M. local time. Upon Xxxx Atlantic's request and on a
prescheduled basis, Genuity shall perform such functions outside of Business
Hours upon mutually agreeable terms.
Any and all changes to order provisioning processes that affect how Xxxx
Atlantic supplies or receives data/reports from Genuity will be mutually agreed
upon by both Parties.
12
If the Service is available prior to the Projected Delivery Date, Xxxx Atlantic
may elect to receive such Service on the earlier date, in which case recurring
charges will commence on agreed-upon In-Service Date.
17. Monitoring, Trouble Administration, and Repair. Genuity shall monitor all
-----------------------------------------------
Genuity Network elements used to provide Service to Xxxx Atlantic with the
exception of Access provided by a LEC/CAP/ALT/IXC. When a Service affecting
alarm is detected by Genuity or received by Genuity from a LEC/CAP/ALT/IXC,
Genuity shall report the alarm to Xxxx Atlantic, the potential impact to Xxxx
Atlantic Services, and log all actions taken to clear the alarm. Genuity shall
perform or facilitate fault localization for the End-to-End Circuit to determine
the resolution. This may involve selecting and scheduling diagnostics or audits.
Genuity will report the results of the fault localization testing to Xxxx
Atlantic Repair, when Xxxx Atlantic has opened a specific trouble ticket with
Genuity and/or when Genuity has opened such a trouble ticket with Xxxx Atlantic.
Genuity shall repair the fault by scheduling, dispatching, and coordinating the
repair forces. This may involve working with other network vendors used to
provide Xxxx Atlantic service and to provide Xxxx Atlantic's required service
level objectives.
Genuity shall monitor (24 hours per day, 7 days per week) the Genuity equipment
necessary to provide the Service. Where Genuity provisions an End to End
circuit or End to Xxxx Atlantic network interconnect circuit, Genuity shall be
responsible for all trouble testing, isolation, coordination and resolution with
all LEC/CAP/ALT/IXC regarding expected Service restoration for the Genuity
provisioned elements as referenced above. This responsibility includes opening
trouble reports with any LEC/CAP/ALT/IXC providing local and/or IXC facilities
provisioned by Genuity and performing joint testing with such Parties and Xxxx
Atlantic. Xxxx Atlantic is responsible for coordinating any testing with non-
Genuity contracted Parties. Genuity shall test Circuits upon installation as
detailed in Section 16 of this Service Schedule and in response to a trouble
ticket. Within ninety (90) days of the Effective Date of the Agreement, the
Parties will complete a mutually agreeable test plan for repair which shall
include but is not limited to: scheduling parameters, interactive testing,
testing parameter details and the necessary documentation.
Genuity shall administer all trouble tickets referred by Xxxx Atlantic that
impact Xxxx Atlantic's purchased Services. This includes tracking the progress
of the trouble ticket and providing status reports, and keeping a log of the
progress electronically. Genuity shall contact Xxxx Atlantic with an
explanation of the trouble resolution and verify that the problem has been
corrected. Genuity shall perform a mutual ticket closeout process with Xxxx
Atlantic. Xxxx Atlantic shall assist Genuity in conducting Service testing when
such is requested by Genuity. Xxxx Atlantic shall close out the trouble ticket
with Genuity after Xxxx Atlantic verifies that the problem reported is resolved.
The trouble reporting process is set forth in Attachment G. The repair process
flow is set forth in Attachment H.
Genuity shall provide a method for Xxxx Atlantic to periodically gain
updates/status of Xxxx Atlantic circuit troubles, using a trouble ticket
reference number or circuit identification. Within ninety (90) days of the
Effective Date of the Agreement, Genuity will also provide Xxxx Atlantic
13
real time mechanized access to Genuity's trouble management system for the
purpose of initiating, reviewing and/or updating the status of Xxxx Atlantic
trouble tickets.
18. Maintenance and Outages
-----------------------
A. Planned Maintenance
(i) Maintenance Window. Genuity shall provide a maintenance window from 1:00
------------------
AM to 7:00 AM local time of the affected Network elements. Genuity shall
provide the planned maintenance notice to a Xxxx Atlantic designated e-mail
address followed up by a telephone call to the Xxxx Atlantic designated
maintenance contact(s) as specified in the POC Information/Escalation,
Attachment X. Xxxx Atlantic shall notify End Users of a scheduled outage. If a
Xxxx Atlantic End User requests a postponement of the outage, Genuity will use
commercially reasonable efforts to accommodate the requested postponement. If
during a scheduled maintenance window an unplanned outage occurs, Xxxx Atlantic
shall report such outage(s) pursuant to the trouble reporting process set forth
in Attachment G and any relevant SLAs shall apply. Xxxx Atlantic shall provide
End User categories, and the order in which Xxxx Atlantic wishes them to be
restored in the event of a Network outage and Genuity will use commercially
reasonable efforts to accommodate this order. Within four (4) months after the
Effective Date of the Agreement, the Parties shall complete a mutually
agreeable plan pursuant to which Genuity shall change the maintenance window to
1:00 A.M. to 6:00 A.M. local time of the affected network elements.
(ii) Planned Outage Notification. Genuity may add remove and/or modify network
---------------------------
elements to restore/maintain service. Genuity will use commercially reasonable
efforts to minimize the impact on Xxxx Atlantic Services during such
addition/removal/modification of network elements. If Genuity determines that
Xxxx Atlantic Services will be materially impacted, Genuity shall notify Xxxx
Atlantic seven (7) calendar days prior to the planned network activity and shall
obtain Xxxx Atlantic approval prior to commencement of such activity, which
approval shall not be unreasonably withheld or delayed. In such event, SLAs
shall not apply to such outage. Genuity shall provide the planned maintenance
notice to a Xxxx Atlantic designated email address followed up by a telephone
call to the Xxxx Atlantic designated maintenance contact(s) as specified in the
POC Information/Escalation, Attachment I. Within four (4) months after the
Effective Date of the Agreement, the Parties shall complete a mutually agreeable
plan pursuant to which Genuity shall change the notification timeframe to ten (1
0) business days.
B. Unplanned Outage. Genuity shall notify Xxxx Atlantic of unplanned outages
within a reasonable timeframe of the outage. Xxxx Atlantic shall notify Xxxx
Atlantic End User Network problems and outages to Genuity. Notification shall
follow the parameters set forth in the trouble reporting process in Attachment
G.
C. Emergency Maintenance. Genuity shall notify Xxxx Atlantic of emergency
maintenance activities as soon as practicable. Xxxx Atlantic shall notify Xxxx
Atlantic End User Network
14
problems and outages to Genuity. Notification shall follow the parameters set
forth in Attachment G.
19. Performance Management. Genuity shall monitor the performance of the
-----------------------
Genuity Network and perform event correlation, filtering and data aggregation,
as applicable to the Services. Genuity shall monitor the performance of the
Genuity Network elements including the monitoring of threshold crossing alerts,
as applicable to the Services. Genuity shall manage the collection,
distribution, and storage of the data from the Genuity Network elements, as
applicable to the Services. Genuity shall analyze the Genuity Network data to
ensure that the integrity of the data is being maintained between Network
elements, as applicable to the Services. Genuity shall collect data on specific
Circuits as requested by Xxxx Atlantic; such collection of data on specific
circuits shall be mutually agreed upon as it pertains to Xxxx Atlantic's
concerns regarding performance of the Services. Genuity will proactively provide
monthly electronic performance reports for all Service Level parameters as
mutually agreed to by the Parties and as further outlined in Attachment A. The
format for these reports shall be mutually agreed to by the Parties within
ninety (90) days of the Effective Date of the Agreement.
20. Network Management System Plan
------------------------------
A. Within ninety (90) days after the Effective Date of the Agreement, Genuity
and Xxxx Atlantic shall complete a Network Management System Plan to allow Xxxx
Atlantic secured read only access to those parts of Genuity's network management
systems which relate specifically and solely to monitoring Services ordered by
Xxxx Atlantic. The Parties shall review the progress made by Xxxx Atlantic and
Genuity on this plan and, upon mutual agreement, may extend this period.
B. For ATM services, the NMS capabilities developed by Genuity in accordance
with the mutually agreed upon plan will conform to the requirements as contained
in Attachment J of this Service Schedule to the extent that such information is
available from the Genuity network elements. This information will include, but
not be limited to the following: service performance, fault and configuration
data (the "Statistics") collected for Xxxx Atlantic's PVCs / SVCs, UNIs and NNIs
from Genuity's Network as applicable. Such Statistics will be provided by
Genuity's Network and placed on a Genuity secured and provided Proxy Server, or
equivalent secured solution which will utilize the Simple Network Management
Protocol ("SNMP") protocol supporting RFCs (where applicable), including but not
limited to 1695, 1483, 1595, 1406, 1407, and conforming to SNMP standards 1213,
1573, 1441-52, as supported by the Internet Engineering Task Force ("IETF").
The NMS server shall keep the historical data for up to five (5) days and will
provide database review of historical data in a mutually agreed upon format
(Xxxx Atlantic's preferred format is Open Database Connectivity). If Genuity
fails to deliver the NMS
15
Service for months four (4) through six (6). If Genuity fails to deliver the NMS
Service after this six (6) month period, then Xxxx Atlantic shall have the right
to terminate the ATM Service.
C. Upon the completion of written Network Management System Plan for each
Service, Genuity shall deliver the network management access to such Service in
conformance to the timeframe, cost, and SLAs as mutually agreed to by the
Parties. The Network Management System Plan shall be incorporated into this
Service Schedule after countersigned by the Parties.
21. Reports. Within ninety (90) days after the Effective Date of this
-------
Agreement, Genuity and Xxxx Atlantic shall complete a mutually agreed upon
report requirements for all reports to be provided by Genuity to Xxxx Atlantic.
The requirements shall include criteria such as, but are not limited to,
frequency, format, content, timing, media, and contacts for the reports. These
reports shall include, but are not limited to, Daily Order Status Report,
Network Performance Reports, Trouble Management Reports and others identified in
this Service Schedule.
A. Daily Order Status Report. Genuity shall provide to Xxxx Atlantic on each
business day a daily report ("Daily Order Status Report") indicating the status,
including jeopardy status, of all Orders received through the previous business
day. The Parties shall mutually agree to the format, frequency and timing of
such reports.
22. Continuation of Services/Transition Services
--------------------------------------------
A. Upon expiration or termination of the Agreement as provided below, Genuity
shall continue providing the Services as follows:
(i) Expiration. Upon expiration of the Agreement Genuity shall continue to
----------
provide Services to Xxxx Atlantic until the expiration of the term of the
Xxxx Atlantic Orders associated with Xxxx Atlantic existing End User
agreements for Services that have already been installed or for which a FOC
has been issued. Additionally, for any new Orders placed after expiration
or any Orders which a FOC has not been issued at time of expiration, Genuity
shall have sole discretion to accept or reject the Order. If Genuity accepts
the Order, the Parties will agree upon the terms and conditions applicable to
the Order.
(ii) Xxxx Atlantic Termination for Default. Upon termination of the Agreement
--------------------------------------
by Xxxx Atlantic for Genuity's default, Genuity shall, at Xxxx Atlantic's
request, continue to provide Services to Xxxx Atlantic, through the then-
current term of the End User agreement with Xxxx Atlantic; provided, however,
that if the term of such End User agreement exceeds the term of the Xxxx
Atlantic Order associated with the End User agreement, then Genuity shall not
be obligated to provide Service beyond the term of the Xxxx Atlantic Order.
Additionally, for a period not to exceed twelve (12) months from date of
termination, Xxxx Atlantic may place Orders with Genuity. Genuity shall
provide Services for such Orders pursuant to the terms of the Service
Schedule and the Agreement in effect at the time of termination; provided
that any Transition Services requested by Xxxx Atlantic for such Orders shall
be solely at Xxxx Atlantic's cost.
16
(iii) Xxxx Atlantic Early Termination. Upon termination of the Agreement by
-------------------------------
Xxxx Atlantic pursuant to Section 6.3 of the Agreement as a result of action
by a legislature, regulatory agency, court, or other governmental entity, and
provided that Genuity does not assume Xxxx Atlantic's End User agreements,
Xxxx Atlantic shall not be entitled to place any new Orders after the
effective date of termination. Genuity shall continue to provide Services
for Orders that have already been installed or for which a FOC has been
issued as of the effective date of termination. Genuity shall provide those
Services for a period of twelve (12) months or such other period of time as
may be permitted by the regulatory agency, court, or other governmental
entity, whichever is shorter.
(iv) Genuity Termination for Default. Upon termination of the Agreement by
-------------------------------
Genuity for Xxxx Atlantic's default, and provided that Genuity does not
assume Xxxx Atlantic's existing End User agreements for Genuity Services,
Genuity's obligation to provide Services shall be as follows: If Genuity
terminates pursuant to Section 6.2(i) of the Agreement for non-payment, and
Xxxx Atlantic has not disputed such payment in accordance with Section 7.7 of
the Agreement, then Genuity may immediately cease providing Services on
Orders provisioned or pending under this Service Schedule. If Genuity
terminates pursuant to Section 6.2(ii) or 6.2(iii) of the Agreement, then
Genuity may immediately cease providing Services on Orders provisioned or
pending under this Service Schedule. If Genuity terminates pursuant to
Section 6.2(i) of the Agreement for any other reason than non-payment, then
Genuity shall continue to provide Services for Xxxx Atlantic Orders that have
already been installed or for which a FOC has been issued for a period not to
exceed twelve (12) months from the date of termination. Additionally, for any
new Orders placed after termination or any Orders which a FOC has not been
issued at time of termination, Genuity shall have sole discretion to accept
or reject the Order. If Genuity accepts the Order, the Parties will agree
upon the terms and conditions applicable to the Order.
B. The term "Transition Services" shall mean Services provided by Genuity to
Xxxx Atlantic at the expiration of this Agreement, or at termination as
described above. The Transition Services shall be provided for a period of
twelve (12) months from the date of termination or expiration. The Transition
Services will support the transition of Services from Genuity and its network
providers to Xxxx Atlantic's designated service providers. Subject to subsection
A above, the Transition Services will include, but will not be limited to,
continuation of all Genuity provisioning and installation support services,
continuation of all Genuity NOC maintenance services at service levels set forth
in this Agreement for Services, including any dispatches, coordination of
Genuity and LEC disconnect order dates, extraction of data concerning the
Services, including circuit ID and logical port information, trouble records,
order information and provisioning records, project management reasonably
required for transition coordination, moves, adds, and changes of Services, and
continuation of all Genuity support for NMS. For ATM Services, Transition
Services shall also include, if requested by Xxxx Atlantic, Genuity coordination
with LECs for extended due dates for disconnection of Xxxx Atlantic PVCs that
Xxxx Atlantic may identify to Genuity for the purpose of maintaining such PVCs
in an inactive state on Genuity's Network and in LEC networks for up to five (5)
business days after transition in order to permit transfer of Services to the
Xxxx Atlantic-designated service provider(s) including
00
Xxxx Xxxxxxxx. All Xxxx Atlantic-designated service providers' charges shall be
the responsibility of Xxxx Atlantic.
23. Point of Contact (POC) Information/Escalation. Both Parties agree to
----------------------------------------------
provide POCs for the following as set forth in Attachment I: quote and pre-sale
support, order process Service provisioning, disaster recovery, contract
administration. POCs and escalation procedures for trouble reporting are
detailed in Attachment G. The POCs may be modified upon written notice by either
Party from time to time.
24. Initial Service Verification Testing and Operational Readiness Testing.
----------------------------------------------------------------------
A. Prior to Xxxx Atlantic's market introduction of Genuity's Service, Genuity
will conduct, at a minimum, the following Initial Service Verification Testing
between Genuity and Xxxx Atlantic, with respect to the Services at each of the
Network interface(s) where Services are to be installed prior to hand-over of
the Services to Xxxx Atlantic. Genuity shall carry out the Initial Service
Verification Testing in order to verify the Services are ready to use to and
from the ordered Network interface. The testing will include the following:
Test 1: Installation, testing and commissioning of a Network interface via
UNI to be compliant with ATM Forum 3.1 UNI Specifications, which
requirements will be further defined and mutually agreed upon by the
Parties.
Test 2: Installation, testing and commissioning of the Private Line Network-
to-Network Interconnection or equivalent to comply with Genuity and
Xxxx Atlantic Private Line commissioning requirements, which
requirements will be further defined and mutually agreed upon by the
Parties.
Test 3: Within sixty (60) days after completion of Test 1, the Parties shall
have completed the development of the test plan. The test plan shall
include, but not be limited to the following items: Installation,
testing and commissioning of the ATM Network-to-Network
Interconnection to comply with Genuity and Xxxx Atlantic ATM
commissioning requirements, which requirements will be further
defined and mutually agreed upon by the Parties.
Similar tests may be required and, in such event, will be conducted on future
Services or Service enhancements. In such event, the requirements will be
further defined and mutually agreed upon by the Parties.
The test results will be recorded and presented to Xxxx Atlantic at time of
hand-over for Xxxx Atlantic's reference during their own acceptance testing.
These results will also be recorded at Genuity's GNI Network Operations Center
(GNOC) for future reference.
B. Upon completion of the Network Verification Test, Genuity will issue by fax
an Acceptance Certificate, in the format attached as Attachment K, to the Xxxx
Atlantic Project Manager.
18
C. Immediately upon receipt of the Acceptance Certificate, Xxxx Atlantic may
carry out its own testing and commence use of the Service(s) in accordance with
Section 8 of this Service Schedule, for which the Acceptance Certificate has
been issued.
X. Xxxx Atlantic will use all reasonable endeavors to test the service as soon
as possible, and to sign and return the Acceptance Certificate to Genuity as
notification of in accordance with this Service Schedule:
(i) Confirmation of the Initial Service Verification Tests being
successfully completed; or
(ii) Any failure of Xxxx Atlantic's own testing and the details thereof
The Acceptance Certificate shall be signed by the Xxxx Atlantic's Project
Manager, or such other authority as notified by Xxxx Atlantic in writing to
Genuity.
X. Xxxx Atlantic and Genuity will ensure that all facilities and assistance
reasonably required by either Xxxx Atlantic or Genuity shall be made available,
free of charge, to each Party for the performance of the Initial Service
Verification Test(s).
F. Acceptance of the Services shall occur or be deemed to occur on the earliest
of the following:
(i) The date on which Xxxx Atlantic signs an Acceptance Certificate (in
the format specified above); or
(ii) The close of business on the fifth (5th) business day following the
day on which Genuity notifies Xxxx Atlantic that Genuity believes
the Services have passed the Initial Service Verification Test in
all material respects; unless, after the date of such notice and
prior to the close of business on such fifth (5th) business day,
Xxxx Atlantic provides a notice to Genuity that rejects the Services
and sets forth in reasonable detail how the Services fail to satisfy
the Initial Service Verification Test in one or more material
respects; or:
(iii) The date the Services are put into operational use.
G. If the Services are rejected in accordance with this Service Schedule,
Genuity shall be given such time and facilities as are reasonable in all the
circumstances to rectify the Services and repeat the Initial Service
Verification Test(s) or any part of them. Genuity shall not be required to
repeat any tests included in the Initial Service Verification Test(s) which have
already been accepted or deemed accepted in respect of the Services.
H. The Acceptance Certificate signed by Xxxx Atlantic does not relieve in any
way the obligation upon Genuity to carry out in full all its obligations under
this Agreement.
19
X. Xxxx Atlantic and Genuity shall cooperate in performing Operational
Readiness Test (ORT) prior to launch of Service(s) in order to test process
flows and network availability. Prior to commencement of testing, Xxxx Atlantic
shall produce and provide to Genuity an ORT plan that will map out the
anticipated dates for meeting certain milestones in the ORT process, with an ORT
completion date being not later than ninety (90) days from the commencement of
testing. Genuity will produce a matching plan and deliver same to Xxxx Atlantic
within five business days of Genuity's acceptance of the Xxxx Atlantic-delivered
ORT plan. In addition, the ORT plan will detail the types of circuits and orders
that will be tested (in terms of speeds, destinations, etc.). The Parties shall
agree on the ORT plan prior to such commencement, and the Parties shall promptly
work together in good faith to resolve any issues raised by either Party and,
upon resolution, testing shall commence as soon thereafter as practicable.
J. Testing of the operational support procedures shall be conducted at two
levels: (a) a non-physical testing which will ensure that End User orders are
generated properly and handled in an accurate and timely manner, and (b)
physical testing which will require the actual activation of a circuit,
maintenance and monitoring from Genuity over a mutually agreed to specified
period of time. The ORT plan shall set forth methods for identifying problems
in either the process flows or in network availability, and for escalating all
identified problems within each organization for appropriate and timely
resolution. For purposes of the actual testing of private line circuits Genuity
shall provide to Xxxx Atlantic one or more site addresses in Genuity served
regions in order to terminate the physical circuits. During the ORT testing
period the operations and communications flows within Genuity shall be monitored
and reported to Xxxx Atlantic as defined and mutually agreed to in the ORT plan,
and any problems identified shall be remedied in an agreed time frame or
escalated for resolution, as necessary.
K. Cooperative efforts around Market Readiness Testing (MRT), which involves
limited market introduction to Beta-customers, have to be agreed/detailed
between the Parties.
25. Network Review Meetings. Xxxx Atlantic and Genuity agree to hold quarterly
-----------------------
meetings or more frequently as mutually agreed, to work cooperatively on items
such as, but not limited to, forecast information, future network deployment
schedules, network enhancements, additional Access providers, Type II Access
arrangements, new services, performance reviews, defect resolution, business
processes and interaction, price reviews, and standards and specifications, and
Agreement performance. Chairpersons to be designated by Xxxx Atlantic and
Genuity will jointly chair this effort.
26. Security. Genuity shall administer access, both physically and
--------
electronically, to all Genuity Network elements, associated support and/or
management systems, and physical PoP facilities that are under direct control of
Genuity. Genuity shall maintain all data associated with the security of the
Genuity Network. Genuity will use commercially reasonable resources and/or means
available to detect Genuity Network security breaches. Genuity shall use
commercially reasonable efforts to promptly provide pertinent information to
Xxxx Atlantic to assist Xxxx Atlantic in the identification and potential
prosecution of Network intruders. Genuity shall use
20
commercially reasonable efforts to promptly restore Genuity Network integrity
(not including End User databases) after Network intrusions. Genuity shall
provide protected storage of Genuity Network and Genuity Network element
configuration data. Genuity shall block and/or disconnect (as appropriate for
the Service) and with direction and/or authorization from Xxxx Atlantic, an End
User's access to the Network in which a security violation has occurred, at Xxxx
Atlantic request. Notwithstanding the foregoing, Genuity reserves the absolute
right to block or disconnect certain Services and/or connectivity if Genuity
reasonably believes that such Services/connectivity may affect Genuity Network
integrity or security; under such circumstances Genuity will provide notice to
Xxxx Atlantic of such action as soon as practicable and in advance where
feasible. Genuity shall provide access to Xxxx Atlantic for viewing of Xxxx
Atlantic Service data only as set forth in Section 15 of this Service Schedule.
27. Limited Warranty. The Genuity warranty is set out in Section 11 of the
----------------
Agreement.
28. Epidemic SLA Remedy.
-------------------
A. An Epidemic for a Service (e.g. ATM or Private Line) shall occur when the
elements in both subsections (i) and (ii) below have occurred with respect to
the affected Service:
(i) Failure of the greater of (a) the minimum number of circuits per Service or
(b) the minimum percentage of circuits per Service (as specified in the table
below) to meet certain network performance criteria.
-------------------------------------------------------------------------
Year Minimum Number of Minimum Percentage of
Circuits per Service Circuits per Service
-------------------------------------------------------------------------
1 10 20%
-------------------------------------------------------------------------
2 25 20%
-------------------------------------------------------------------------
3 and thereafter 50 20%
-------------------------------------------------------------------------
(a) The applicable network performance criteria for Private Line
Service shall consist of the following Private Line Service SLAs,
which are contained in Attachment A:
- Time to Restore Time
- Circuit Availability
- Auto Restore Time
(b) The applicable network performance criteria for ATM Service shall
consist of the following ATM Service SLAs, which are contained in
Attachment A:
- Average Network Availability
- Per PVC Network Availability
- Average Cell Loss Ratio
- Per PVC Cell Loss Ratio
- Peak to Peak Cell Delay Variation
21
(ii) No more than fifty percent (50%) of the circuits experiencing SLA failure
may originate on a single node or among two (2) Adjacent nodes. For purposes of
this calculation, a node cannot be deemed Adjacent to more than one other node.
In the event of a multiple Adjacency, the node with the highest percentage of
circuits experiencing SLA failure will be the node utilized for purposes of this
calculation (e.g., 3 adjacent nodes will be treated as two (2) nodes for this
calculation; as between those two (2) nodes, the calculation will be made using
the two (2) nodes with the highest percentage of circuits experiencing SLA
failure). For purposes of this section, a "node" shall mean an ADM for Private
Line Service and a switch for ATM Service.
B. If a Service experiences an Epidemic for two (2) consecutive months, Xxxx
Atlantic may give written notice to Genuity during such Epidemic that Genuity
has thirty (30) days to cure the Epidemic. If Genuity does not cure the
Epidemic within thirty (30) days of receiving such written notice, Xxxx Atlantic
may terminate the affected Service. Election of this remedy supercedes any
other applicable SLAs for the terminated Service as of the date of election.
Any reduction in the Purchase Commitment shall be governed by the applicable
sections of the Agreement. To the extent Services are terminated, the Purchase
Commitment reductions shall only apply with respect to services comparable to
the terminated Service under this Service Schedule. Nothing herein shall limit
either party's right to conduct an audit pursuant to Section 14.12 of the
Agreement. The Purchase Commitment reduction for termination for a Service
resulting from an Epidemic shall be based upon the most current product-specific
forecast projected to the end of the Term for such Service or twenty percent
(20%) of the balance of the Purchase Commitment at the time of Service
termination, whichever is greater.
29. Service Level Agreements for Services. Genuity will meet the Service
-------------------------------------
Levels specified in Attachment A to this Service Schedule. If Genuity fails to
meet the SLAs, Xxxx Atlantic shall be entitled to associated remedies specified
in Attachment A and Section 28 above. The SLAs shall not apply in the event of
Force Majeure, Planned Outages or Xxxx Atlantic and/or Xxxx Atlantic's End Users
actions that materially impact Genuity's ability to meet the SLAs. The SLA
remedies identified herein shall be Xxxx Atlantic's sole and exclusive remedy
for SLA failure, except for the following: (i) Genuity's gross negligence; (ii)
Genuity's willful misconduct; (iii) Genuity's indemnity obligations for
infringement pursuant to Section 10.1 of the Agreement; (iv) Genuity's
confidentiality obligation pursuant to Section 9 of the Agreement; (v)
imposition of fines or penalties on Xxxx Atlantic by any regulatory agency to
the extent imposition of such fines or penalties is caused by Genuity's SLA
failures. Both Parties agree to monthly review meetings to discuss Service
Level performance related issues. Genuity agrees to initiate and coordinate the
monthly review meetings.
30. Definitions/Acronyms The terms used in this Service Schedule and its
--------------------
related Attachments shall have their normal or common meanings ascribed to them
by the telecommunications industry, unless defined otherwise herein. For the
purposes of this document, the following terms shall have the meanings below:
22
Access shall mean a dedicated connection between the Xxxx Atlantic End User
------
network interface device and the Genuity-designated Access hub.
Adjacency/adjacent shall mean the relationship formed between neighboring ADM
------------------
and/or Regeneration Equipment for the purposes of exchanging information based
on the use of a common media segment.
Access Hub to Access Hub Circuit An Access Hub to Access Hub circuit that
--------------------------------
originates and terminates at Genuity designated Access provider locations.
ADM "Add Drop Multiplexer"
---
ALT "Alternative Local Transport"
---
ATM "Asynchronous Transfer Mode"
---
Bit shall denote the smallest unit of information in a binary system of
---
notation.
Bits Per Second (bps) shall mean the number of bits transmitted in a one-second
---------------------
interval.
Business Day shall mean Monday through Friday from 8:00 a.m. to 5:00 p.m. Local
------------
Time excluding holidays.
CAP "Competitive Access Provider"
---
CDDD "Customer Desired Due Date" shall mean the date that Xxxx Atlantic
----
requests Service to be available for use.
Channel shall mean a path for electrical transmission between two or more points
-------
with the path having a bandwidth and termination of subscriber's own choosing.
Circuit shall mean any individual DS-0 through OC-N or other data transmission
-------
service Genuity furnishes to Xxxx Atlantic under the terms of this Service
Schedule.
CLR "Circuit Layout Record"
---
CPE "Customer Provided Equipment"
---
DS-3 Services shall mean Digital Signal Level 3, which is the equivalent of 28
-------------
T-1 channels operating at 44.736 Mbps, and is also called T-3.
End to End. A circuit originating at a Xxxx Atlantic End User network interface
-----------
and terminating at a separate Xxxx Atlantic End User network interface, or a
circuit originating at a Xxxx Atlantic network interface and terminating at the
Xxxx Atlantic/Genuity network interconnection point.
23
FOC "Firm Order Confirmation"
---
ICB "Individual Case Basis"
---
IXC "Interexchange Carriers"
---
LEC "Local Exchange Carrier"
---
MRC "Monthly Recurring Charge"
---
MRT "Marketing Readiness Test"
---
Network-to-Network Interface "Network-to-Network Interface" (NNI) allows
----------------------------
connectivity between two networks (i.e. ATM cloud to ATM cloud.) This generally
consists of NNI port(s) and the interoffice transport between the ports.
NRC "Non-Recurring Charge"
---
Off-Net Any connection which is provisioned by Genuity but is not provisioned
-------
on the Genuity network.
On-Net Any connection provisioned by Genuity to connect Xxxx Atlantic to the
------
Genuity POP used for interconnection to the Off-Net link (for connection to an
end user site).
ORT "Operational Readiness Test"
---
Outage shall mean a loss of the use of a Service.
------
Permanent Virtual Circuit (PVC) shall mean a pre-defined software routed
-------------------------------
connection creating a virtual network path (circuit) which is always available
without any call set-up delay.
Planned Service Outage/Scheduled Outage shall mean any Service Outage, caused by
---------------------------------------
mutually agreed upon prior scheduled maintenance or planned enhancements or
upgrades to either Party's Network.
PoP "Point of Presence"
---
POP to POP shall mean either a connection from the Xxxx Atlantic / Genuity point
----------
of interconnection to a different Genuity POP, or a connection from one Genuity
POP to another Genuity POP.
Regenerator A receiver and transmitter combination used to reconstruct signals
-----------
for digital and or optical transmission.
24
SLA "Service Level Agreement" shall mean the performance commitment Genuity
---
will make to Xxxx Atlantic on selected products, services, and performance
criteria
SONET "Synchronous Optical Network"
-----
UNI "User-to-Network Interface"
---
Xxxx Atlantic Genuity Solutions Inc.:
By: ______________________________ By: ___________________________
Name: ______________________________ Name: ___________________________
Title: ______________________________ Title: ___________________________
Date: ______________________________ Date: ___________________________
25
ATTACHMENT A
SERVICES DESCRIPTIONS
INCLUSIVE OF SERVICE LEVEL AGREEMENTS
Attachment A.1 Private Line
Attachment A.2 ATM
Attachment A.3 Generic SLAs
Attachment A.1
to
Purchase, Resale and Marketing Agreement
Service Schedule
"SONET Based Private Line Transport Service for Xxxx Atlantic"
Table of Contents:
1. SONET Based Private Line Transport Service Overview 3
2. Product Features and Functionality 3
2.1 High Level Functionality 3
2.2 Product Features Set 3
2.3 Interconnection and Access 3
2.4 Performance and Reliability Requirements 4
2.4.1 Service Level Agreements for SONET Based Private Line Transport Service 4
2.4.2 Measurement Period 4
2.4.3 Commencement of SLA Credits 4
2.4.4 Time to Restore 4
2.4.5 Circuit Availability SLA Credit/Remedy 5
2.4.6 Auto Restoral Time 7
2.4.7 Latency SLA Credit/Remedy 7
2.4.8 Installation Intervals SLA Credit/Remedy 7
2.4.9 SLA Credit Policies 8
2.4.10 Exclusions from Computation of Circuit Performance SLA Failure 8
2.4.11 Xxxx Atlantic Right to Terminate Circuits 8
1. SONET Based Private Line Transport Service Overview
SONET Based Private Line Transport Service ("Private Line" or "Private Line
Service") products are point to point services derived from the basic SONET
building block of the Genuity backbone. Synchronous optical network (SONET)
defines optical carrier (OC) levels and electrical equivalent synchronous
transport signals (STS) for fiber optic based transmission hierarchy. It is a
standard specified by the Exchange Carriers Standards Association (ECSA) for
American National Standards Institute (ANSI). SONET uses a basic transmission
rate of STS-1 equivalent to 51.84 Mbps.
Higher rate transmissions are integer multiples of this base rate. Many types of
services ranging from voice to high-speed data and video are transmitted using
this format.
SONET provides the scalable bandwidth to transport information from one point to
another at a variety of speeds. Private Line Services can support the transport
of protocol services applied to voice or data service such as IP, ATM and Frame
Relay. These in turn support a range of applications used by Xxxx Atlantic
and/or Xxxx Atlantic End Users.
2. Product Features and Functionality
2.1 High Level Functionality
There are three principal classes of service of Genuity Private Line Services
available each with a subset of configurations.
a. End to End
b. Access Hub to Access Hub
c. Genuity POP to Genuity POP - This will become available with the
introduction of direct optical connect and collocation as may be set forth
in future amendments to the Agreement.
2.2 Product Features Set
Genuity is offering Private Line Services that include DS-3, OC-3, OC-12, OC-48
speeds. The OC-3, OC-12, circuits may be concatenated, as well.
Genuity products will make use of the SONET pointer capabilities to dynamically
align VT and STS payloads, thereby permitting easy dropping, inserting and cross
connecting of payloads in the network. Additional use of the SONET capabilities
will be drawn on to provision 1+1 capabilities to support wholesale customer
demands. The SONET rings on the Genuity backbone are four (4) fiber Bi-
Directional Line Switch Ring (BLSR).
2.3 Interconnection and Access
Xxxx Atlantic's interconnection to the Genuity network may be at the Access Hub
or Genuity POP. The standard interconnection option for Xxxx Atlantic customer
provided access (CPA) services is at the Access Hub. The Genuity backbone is
exclusively optical. For Access Hub to
Access Hub and Genuity POP to Genuity POP, Xxxx Atlantic is responsible for
access. The End to End Service includes Access in accordance with the terms in
the Service Schedule.
2.4 Performance and Reliability Requirements
2.4.1 Service Level Agreements for SONET Based Private Line Transport Service
The Service Level Agreements (SLA) for SONET based Private Line Services are set
forth in the Table 2.4.1-1. Table 2.4.1-1 also contains references to metric
definitions and SLA remedies described within this document.
Table 2.4.1-1 SONET Based Private Line Service Level Commitments
-----------------------------------------------------------------------------------------------------------
Metric Metric SLA Commitment SLA Failure Condition SLA
Described in Remedy
Section Described
in Section
-----------------------------------------------------------------------------------------------------------
1 Time to Restore 2.4.4 (1)*hours (End - Refer to Section 2.4.5 2.4.4
End), *% of the time
(1)*Hours (POP -
POP) *% of the time
------------------------------------------------------------------------------------------------------------
2 Circuit 2.4.5 (2)*%(POP-POP linear) Refer to Section 2.4.5 2.4.5
Availability (2)*% (POP-POP ring)
(2)*% (End - End)
------------------------------------------------------------------------------------------------------------
3 Auto Restoral 2.4.6 (1)*ms (Ring) (3)*ms (Ring) 2.4.6
Time
------------------------------------------------------------------------------------------------------------
4 Latency 2.4.7 (1)*ms (3)*ms 2.4.7
------------------------------------------------------------------------------------------------------------
5 Installation 2.4.8 See Table 2.4.8-1 A. Actual installation 2.4.8
Intervals date is more than five (5)
business days beyond
Projected Due Date in FOC.
B. Actual installation
date is more than fifteen
(15) business days beyond
the Projected Due Date in
FOC.
----------------------------------------------------------------------------------------------------------
(1) = Less than or equal to
(2) = Greater than or equal to
(3) = Greater than
2.4.2 Measurement Period
SLAs are measured on a calendar month basis.
2.4.3 Commencement of SLA Credits
Circuits require a full calendar month of measurable activity. No credits will
be given for partial month activity.
2.4.4 Time to Restore
The SLA Credit/Remedy for Time to Restore (TTR) is accounted for in the Circuit
Availability SLA set forth in 2.4.5. TTR is not a parameter that is directly
measured for SLA crediting.
TTR shall be the cumulative amount of time (minutes/hours) between the opening
of a trouble ticket by Genuity and the closeout process set forth in the Service
Schedule and its' attachments.
2.4.5 Circuit Availability SLA Credit/Remedy
The Private Line Circuit Availability is designed to meet the availability
requirements as shown in Table 2.4.1-1. Tables 2.4.5-1, 2.4.5-2, and 2.4.5-3
contain references to metric definitions and SLA remedies described within this
document.
A Service outage ("Outage") shall begin upon the earlier of Genuity's actual
knowledge of the Outage or Genuity's receipt of a telephone call to the
telephone number designated in the Trouble Reporting Attachment of this Service
Schedule.
Table 2.4.5-1 Access Hub to Access Hub Circuit Availability SLA Credits
------------------------------------------------------------------------------------
Service Outage Duration SLA MRC Credit
------------------------------------------------------------------------------------
------------------------------------------------------------------------------------
0(1)*# 0%
------------------------------------------------------------------------------------
*(1)* 5%
------------------------------------------------------------------------------------
*(1)* 10%
------------------------------------------------------------------------------------
*(1)* 20%
------------------------------------------------------------------------------------
*(1)* 40%
------------------------------------------------------------------------------------
*(1)* 80%
------------------------------------------------------------------------------------
*+ 100%
------------------------------------------------------------------------------------
(1) = Less than or equal to
Table 2.4.5-2 End to End SONET Circuit Availability SLA Credits
------------------------------------------------------------------------------------
Service Outage Duration SLA MRC Credit
------------------------------------------------------------------------------------
------------------------------------------------------------------------------------
0(1)*# 0%
------------------------------------------------------------------------------------
*(1)* 5%
------------------------------------------------------------------------------------
*(1)* 10%
------------------------------------------------------------------------------------
*(1)* 20%
------------------------------------------------------------------------------------
*(1)* 40%
------------------------------------------------------------------------------------
*(1)* 80%
------------------------------------------------------------------------------------
*+ 100%
------------------------------------------------------------------------------------
(1) = Less than or equal to
Table 2.4.5-3 End to End Linear Circuit Availability SLA Credits
------------------------------------------------------------------------------------
Service Outage Duration SLA MRC Credit
------------------------------------------------------------------------------------
0(1)*# 0%
------------------------------------------------------------------------------------
*(1)* 5%
------------------------------------------------------------------------------------
*(1)* 10%
------------------------------------------------------------------------------------
*(1)* 20%
------------------------------------------------------------------------------------
*(1)* 40%
------------------------------------------------------------------------------------
*(1)* 80%
------------------------------------------------------------------------------------
*+ 100%
------------------------------------------------------------------------------------
(1) = Less than or equal to
# Three (3) Service affecting Outages on an individual circuit in any given
month will be treated as being equal to a one (1) hour POP to POP or End to End
SONET or four (4) hour End to End linear cumulative Outage or actual
accumulative Outage, whichever is greater.
The Outage durations identified in the above tables are cumulative on a monthly,
per circuit basis. Credit shall not exceed 100% of the MRC.
Access Hub to Access Hub Circuit - An Access Hub to Access Hub circuit that
originates and terminates at Genuity designated access provider locations.
End to End SONET Circuit - An End to End SONET circuit that originates and
terminates in Xxxx Atlantic specified locations, with the entire circuit,
including the backbone and local access, being provisioned on four (4) fiber
BLSR based technology.
End to End Linear Circuit - An End to End Linear circuit that originates and
terminates in Xxxx Atlantic specified locations. Some or all of the access
portions of this circuit may be linear.
2.4.6 Auto Restoral Time
The Auto Restoral Time for a Private Line circuit (POP to POP only) on a SONET
ring is 50 - 110ms. The SLA Credit/Remedy for Auto Restoral Time is accounted
for in the Circuit Availability SLA set forth in this document. Auto Restoral
Time is not a parameter that is directly measured for SLA crediting.
2.4.7 Latency SLA Credit/Remedy
The Genuity SONET based Private Line Service is designed to meet the latency
requirements as shown in Table 2.4.1-1. Latency is a function of circuit miles
traversed. The one-way network latency is measured from the ingress interface
at the entry Genuity POP to the egress interface at the exiting Genuity POP.
Genuity shall agree to test latency on any circuit upon written request of Xxxx
Atlantic. If the latency constitutes an SLA failure, Genuity shall have thirty
(30) days from the date of test completion to make the circuit SLA compliant.
If the latency is SLA compliant, Xxxx Atlantic agrees to reimburse Genuity for
commercially reasonable costs of the testing, not to exceed $1,000 plus travel
costs per test performed. Xxxx Atlantic will have the option to request latency
test(s) on 1% of the installed circuit base or 5 per month, whichever is
greater. This SLA does not cover route specific requests from Xxxx Atlantic.
2.4.8 Installation Intervals SLA Credit/Remedy
If the actual installation date is more than five (5) business days beyond the
Projected Delivery Date contained in the FOC, Genuity shall waive the access
facility installation NRCs associated with the installation. In addition, if
the actual installation date is more than fifteen (15) business days beyond the
Projected Delivery Date, Xxxx Atlantic has the option to cancel the Order with
no cancellation charges.
Table 2.4.8-1 Installation Intervals
-----------------------------------------------------------------------------------------------
DS-3 OC-3 OC-12 OC-48
-----------------------------------------------------------------------------------------------
Access Hub to 30 45 60 ICB
Access Hub
----------------------------------------------------------------------------------------------
End to End 60** ICB ICB ICB
-----------------------------------------------------------------------------------------------
The numbers delineated in Table 2.4.8-1 are business days.
** Genuity will provide a table (2.4.8-2) within ninety (90) days of the
Effective Date of the Agreement including a list of cities where forty-five (45)
business day intervals are available for End to End DS-3 Service. This table
shall be incorporated herein as Table 2.4.8-2 and table will be updated semi-
annually.
2.4.9 SLA Credit Policies
Access Hub to Access Hub Circuit Availability performance credit(s) will be
proactively credited by Genuity to Xxxx Atlantic. End to End Circuit
Availability performance credits will be verified and applied upon Xxxx
Atlantic's written request. Genuity is responsible for verifying SLA non-
compliance, not later than the end of the calendar month following the SLA
failure, prior to crediting Xxxx Atlantic's account.
2.4.10 Exclusions from Computation of Circuit Performance SLA Failure
See the Section entitled "Service Level for Services" in the Service Schedule
for authorized exclusions in addition to any other exclusions as may be
specifically identified herein.
2.4.11 Xxxx Atlantic Right to Terminate Circuits
2.4.11.1
For Genuity provided circuits that suffer a cumulative monthly service Outage in
excess of two (2) hours for Access Hub to Access Hub and End to End SONET and
six (6) hours for End to End Linear for three (3) consecutive months in the
first six (6) months after the installation date, Xxxx Atlantic has the option
to terminate the affected circuits without liability, except for charges
incurred prior to discontinuance.
2.4.11.2
For Genuity provided circuits that suffer a cumulative monthly service Outage in
excess of one (1) hour for Access Hub to Access Hub and End to End SONET and
four (4) hours for End to End Linear for three (3) consecutive months, after six
(6) months of installation, Xxxx Atlantic has the option to terminate the
affected circuits without liability, except for charges incurred prior to
discontinuance.
2.4.11.3
For circuits that suffer a service Outage per the SLAs referenced in Section
2.4.11.1 and 2.4.11.2 in five (5) months out of any twelve (12) month period,
Xxxx Atlantic has the option to terminate the affected circuits without
liability, except for charges incurred prior to discontinuance.
2.4.11.4
Should Xxxx Atlantic decide to terminate circuits, Xxxx Atlantic must provide
written notice to Genuity of its intent to disconnect no later than sixty (60)
calendar days following the conclusion of the third consecutive month or the
fifth month out of any twelve (12) month period of service with SLA violations.
Genuity shall within thirty (30) calendar days following receipt of such notice,
terminate this circuit.
Attachment A.2
to
Purchase, Resale and Marketing Agreement
Service Schedule
"ATM Transport Service for Xxxx Atlantic"
i
TABLE OF CONTENTS
SECTION 1 INTRODUCTION................................................................................... 1
1.1 ATM Product Overview............................................................................ 1
1.2 Acronyms........................................................................................ 1
SECTION 2 PRODUCT FEATURES AND FUNCTIONALITY............................................................. 1
2.1 High Level Functionality Description............................................................ 1
2.2 Product Feature Set............................................................................. 1
2.2.1 Physical Connections.................................................................... 1
2.2.2 Virtual Connections..................................................................... 1
2.3 Technology Overview............................................................................. 2
2.3.1 Genuity ATM Switches.................................................................... 2
2.3.2 Integrated Local Management Interface (ILMI)............................................ 2
2.4 Product Functionality........................................................................... 2
2.4.1 Asymmetric PVCs......................................................................... 2
2.4.2 Performance and Reliability Requirements................................................ 2
2.4.2.1 Network Availability.......................................................... 2
2.4.2.2 Cell Latency.................................................................. 3
2.4.2.3 Cell Loss..................................................................... 3
2.4.2.4 Cell Delay Variation.......................................................... 3
2.4.2.5 ATM Maximum Burst Size........................................................ 3
2.4.2.6 ATM Over-subscription Parameters.............................................. 3
2.4.3 Fraud Control Requirements.............................................................. 3
2.4.4 Service Level Agreements:............................................................... 4
2.4.4.A Measurement Period............................................................ 4
2.4.4.1. SLA Cost to Customer.......................................................... 5
2.4.4.2 Commencement of SLA Credits................................................... 4
2.4.4.3 Circuits Covered by SLA....................................................... 4
2.4.4.4 Remedies for Average Network Availability and Average CLR SLA................. 4
2.4.4.5 SLA Credit Policies........................................................... 7
2.4.4.6 Verification of Non-Compliance................................................ 7
2.4.4.7 Time to Restore............................................................... 7
2.4.4.8 Exclusions from computation of Network Performance SLA Values................. 7
2.4.4.9 CLR Allowance for Sample Period Errors........................................ 7
2.4.4.10 Action Required of Genuity after 2 Months of Circuit Performance Violations... 7
2.4.4.11 Xxxx AtlanticRight to Terminate Networks...................................... 7
2.4.4.12 Xxxx Atlantic Right to Terminate Circuits..................................... 7
2.4.4.13 Per Virtual Circuit CLR Remedies.............................................. 7
2.4.4.14 Per Virtual Circuit Availability Remedies..................................... 7
2.4.4.15 Cell Delay SLA Remedies....................................................... 8
2.4.4.16 Peak to Peak Cell Delay Variation SLA Remedies................................ 8
2.4.4.17 Installation Interval SLA Remedies............................................ 8
2.4.4.18 CLR Allowance for SONET Layer Defined Fault Protection Mechanism.............. 8
SECTION 3 CUSTOMER SUPPORT............................................................................... 10
3.1 Trouble Management............................................................................. 10
3.2 OSS Integration................................................................................ 10
3.3 Network Operation.............................................................................. 10
SECTION 4 TERMS AND CONDITIONS ASSOCIATED WITH THE ATM PRICING........................................... 10
ii
LIST OF TABLES
Table 2.4.4-1 ATM Service Level Commitments........................... 4
Table 2.4.4.4-2 PoP-to-PoP Average Availability SLA Credits............. 5
Table 2.4.4.4-3 End-to-End Average Availability SLA Credits............. 6
Table 2.4.4.4-4 CLR SLA Credits......................................... 6
iii
Section 1 INTRODUCTION
1.1 ATM Product Overview
ATM is a high-bandwidth, fast-packet switching technology based on fixed-
length cells of 53 bytes. ATM combines the statistical multiplexing
efficiencies of packet-switching with the low delay characteristics of circuit
switching technologies. This document summarizes the ATM Transport Service
("ATM" or "ATM Service") and service level agreements (SLAs) provided by the
Genuity network for Xxxx Atlantic.
1.2 Acronyms
AAL ATM Adaptation Layer
ATM Asynchronous Transfer Mode
CBR Constant Bit Rate
CDV Cell Delay Variation
CLR Cell Loss Ratio
CTD Cell Transfer Delay
Genuity Genuity Global Network Infrastructure
ICB Individual Case Basis
ILMI Integrated Local Management Interface
Mbps Megabits per second
MBS Maximum Burst Size
MRC Monthly Recurring Charge
PCR Peak Cell Rate
POP Point of Presence
PVC Permanent Virtual Channel
PVP Permanent Virtual Path
QoS Quality of Service
SBU Strategic Business Unit
SCR Sustainable Cell Rate
SLA Service Level Agreement
TTR Time to Restore
UBR Unspecified Bit Rate
UNI User Network Interface
VBR-nrt Variable Bit Rate Non-Real Time
VBR-rt Variable Bit Rate Real Time
Section 2 PRODUCT FEATURES AND FUNCTIONALITY
2.1 High Level Functionality Description
Genuity ATM transport establishes ATM connections between a Xxxx Atlantic's
End User site and one or more locations, including, as applicable, a network
interconnection with Xxxx Atlantic. Each connection will be a permanent virtual
channel (PVC) or a permanent virtual path (PVP). Each supported ATM virtual
connection is a point-to-point (or point-to-interconnect) connection. Genuity
ATM is connection-oriented, cell-based data transport capable of physical access
interconnection speeds from DS-3 to OC-12c Genuity, on an individual case basis,
will work to develop alternatives to provide Xxxx Atlantic customers lower speed
physical interconnections to the Genuity network when business economics
warrant.
2.2 Product Feature Set
2.2.1 Physical Connections
The customer interfaces to the ATM Transport through DS3 (un-channelized),
OC-3c or OC-12c interfaces
ATM cell formatting and traffic policing are compliant with the ATM Forum
UNI v3.0/3.1 Specifications.
2.2.2 Virtual Connections
The ATM Transport supports the following categories of traffic for virtual
connections:
1
A. Constant Bit Rate (CBR): An ATM category that supports a constant or
guaranteed rate to transport applications, such as video distribution, that
require rigorous timing control and performance parameters. The traffic
parameters associated with CBR are Peak Cell Rate (PCR), Cell Transfer Delay
(CTD) and Cell Delay Variation (CDV).
B. Real Time Variable Bit Rate (VBR-rt): The real-time VBR category is intended
for time-sensitive applications (i.e., those requiring tightly constrained
delay and delay variation), such as interactive multimedia. Sources are,
however, expected to transmit at a rate that varies with time. Traffic
parameters are PCR and Sustainable Cell Rate (SCR). Cells that are delayed
beyond CTD are assumed to be of significantly less value to the application.
Default value for PCR is set at 1.4 times SCR. Maximum Burst Size (MBS) is
also a traffic parameter for the real-time VBR with a default setting of 100
cells.
C. Non-Real-Time Variable Bit Rate (VBR-nrt): The non-real time VBR category is
intended for applications which have bursty traffic characteristics and do
not have tight constraints on delay and delay variation. Like VBR-rt, VBR-
nrt traffic parameters are PCR and SCR. For those cells that are transferred
within the traffic profile, the application expects a low CLR. Default value
for PCR is set at 2.0 times SCR. Maximum Burst Size (MBS) is also a traffic
parameter for the non-real time VBR service categories with a default
setting off 100 cells
D. Unspecified Bit Rate (UBR): An ATM category that does not specify traffic
related performance guarantees. Specifically, UBR does not include the
notion of a per-connection negotiated bandwidth. No numerical commitments
are made with respect to the CLR experienced by a UBR connection, nor to the
CTD experienced by cells on the connection.
For both PVC and PVP transport, the traffic profile may be subscribed for each
direction of the connection independently. The values for the parameters
indicated above are set forth in the data gathering form negotiated with the
customer. For the PVP option, the subscribed traffic profile must be able to
satisfy the QoS of the most demanding virtual channel connection (VCC) that may
be carried on that virtual path connection (VPC).
2.3 Technology Overview
2.3.1 Genuity ATM Switches
Genuity selected the Ascend models CBX-500 & GX-550 switch as its core network
ATM switches.
2.3.2 Integrated Local Management Interface (ILMI)
The Genuity ATM transport is compliant with the following ATM Forum
specifications:
A. ATM User-Network Specification V3.0, af-uni-0010.001, ATM Forum Technical
Committee, Sept 1993
B. ATM User-Network Specification V3.1, af-uni-0010.002, ATM Forum Technical
Committee, 1994
X. XXXX 4.0, af-ilmi-0065.000, ATM Forum Technical Committee, Sept 1996
Xxxx Atlantic's and Xxxx Atlantic's End Users' ATM equipment must be similarly
compliant with the above specifications.
2.4 Product Functionality
2.4.1 Asymmetric PVCs
PVCs are bi-directional circuits, and typically but not necessarily, these
parameters are configured to be the same information rates in both directions.
However, the business needs of Xxxx Atlantic may require that additional
bandwidth be allocated in one direction and not the other direction. Genuity's
ATM transport enables Xxxx Atlantic to provision and price PVCs, as two unique
asymmetric PVCs, with different information rates between its locations.
2.4.2 Performance and Reliability Requirements
2.4.2.1 Network Availability
The Genuity ATM transport is designed meet the availability requirements as
shown in Table 2.4.4-1. A connection is considered available if it is possible
to transmit bits through the connection.
For each Point of Presence to Point of Presence (POP-to-POP) connection,
availability values are from the ingress interface at the entry on-right of way
Genuity POP to the egress interface at the exit on-right of way Genuity POP, and
include any on-right of way back-haul between the points of Xxxx Atlantic/Xxxx
Atlantic End User interconnection and the Genuity's ingress/egress ATM switches
for each ATM network ordered by Xxxx Atlantic hereunder (i.e. Interconnection
point(s) to the Xxxx Atlantic network are considered as POP/POP equivalent(s)).
2
For each End-to-End connection, availability values are from the network entry-
point, CSU/DSU, at the Xxxx Atlantic End User's premise to the network exit-
point, CSU/DSU, at the Xxxx Atlantic's End User premise. To provide this level
of transport, Customer Premise Equipment must be certified for compatibility on
the Genuity network. Customer premise equipment requiring certification
includes, but is not limited to, CSU/DSU equipment and routers. Genuity follows
the Lucent certified list of CPE vendors. These vendors include, but are not
limited to: Cisco, Nortel Networks, 3Com, Adtran, and Visual Networks (i.e. End-
to-Interconnection point(s) to the Xxxx Atlantic network are considered as End-
to-End-equivalent(s)).
As additional requirements are identified, Genuity will make commercially
reasonable efforts to augment the list of certified vendor equipment based on
market demand.
2.4.2.2 Cell Latency
Network latency or end-to-end delay is largely a function of circuit miles
traversed. The one-way network latency is measured from the ingress interface
at the entry Genuity POP to the egress interface at the exiting Genuity POP.
The Genuity ATM network is designed to meet the latency values shown in Table
2.4.4-1
2.4.2.3 Cell Loss
The cell loss ratio (CLR) for ATM transport is defined in the ATM Forum Traffic
Management Specification, Version 4.0 (af-tm-0056.000). Cell Loss Ratio is the
(total cells lost) divided by (total cells delivered). The Genuity ATM network
is designed to meet the cell loss ratio values shown in Table 2.4.4-1
Cell loss due to saturation of an oversubscribed/1/ egress port is not
considered a failure on Genuity's part to meet the CLR performance
characteristics.
2.4.2.4 Peak to Peak Cell Delay Variation
The Genuity ATM network is designed to meet the peak-to-peak CDV values shown in
Table 2.4.4-1
2.4.2.5 ATM Maximum Burst Size
The default values for VBR-rt and VBR-nrt maximum burst size is 100 cells. On
an individual case basis, requests for higher values will be reviewed for
feasibility.
2.4.2.6 ATM Over-subscription Parameters
Genuity ATM transport will allow port over-subscription values for VBR-rt and
VBR-nrt.
--------------------------------------
Transport Element Value
--------------------------------------
SCR 200%
--------------------------------------
PCR 500%
--------------------------------------
Note these numbers represent the total port bandwidth allocations, but that they
may not all be simultaneously active at the same time.
2.4.3 Fraud Control Requirements
The primary goal of the Genuity's network security architecture is to protect
Genuity resources and reputation by securing its infrastructure and operations.
Protection of end user's traffic and sites is not a Genuity responsibility;
rather it is an end user responsibility.
/1/ In this statement "Oversubscribed" is defined as when the aggregate
equivalent bandwidth for circuits requested on a port exceeds the port's
capacity to carry all such circuits simultaneously.
3
2.4.4 Service Level Agreements:
Service Level Agreements (SLA) are set forth in the Table 2.4.4-1. Table
2.4.4-1 also contains references to metric definitions and SLA Remedies
described within this document.
Table 2.4.4-1 ATM Service Level Commitments
------------------------------------------------------------------------------------------------------------------------------------
Metric Metric SLA Commitment SLA Infraction Level SLA Remedy
Described in Described in
Section Section
------------------------------------------------------------------------------------------------------------------------------------
Average Network 2.4.2.1 more than or equal to *% POP-to-POP less than *% POP-to-POP 2.4.4.4
Availability/2/ more than or equal to *% End-to-End less than *% End-to-End (SONET local
(SONET local facilities)/3/ facilities)
more than or equal to *% End-to-End less than*% End-to-End with
with Standard Local Facilities Standard Local Facilities
------------------------------------------------------------------------------------------------------------------------------------
Per PVC 2.4.2.1 more than or equal to *% POP-to-POP less than *% POP-to-POP 2.4.4.14
Availability/45/ more than or equal to *% End-to-End less than *% End-to-End (SONET local
(SONET local facilities)/6/ facilities)
more than or equal to *% End-to-End less than *% End-to-End with Standard
with Standard Local Facilities Local Facilities
------------------------------------------------------------------------------------------------------------------------------------
Average 2.4.2.2 CBR less than or equal to * msec CBR more than *msec 2.4.4.15
Network Cell VBR-rt less than or equal to * msec VBR-rt more than *msec
Latency (one-way) VBR-nrt less than or equal to * msec VBR-nrt more than *msec
UBR less than or equal to * msec UBR more than *msec
At or above the */th/ percentile At the */th/ percentile
of cells of cells
------------------------------------------------------------------------------------------------------------------------------------
Average 2.4.2.3 END-to-END and POP-to-POP. END-to-END and POP-to-POP. 2.4.4.4
Network Cell CBR less than or equal to * CBR more than *
Loss Ratio VBR-RT less than or equal to * VBR-RT more than *
(CLR) VBR-NRT less than or equal to * VBR-NRT more than *
(UBR circuits have No CLR SLA) UBR is Not Applicable
-----------------------------------------------------------------------------------------------------------------------------------
Per PVC Cell 2.4.2.3 POP-to-POP POP-to-POP 2.4.4.13
Loss Ratio CBR less than or equal to * CBR more than *
(CLR) VBR-RT less than or equal to * VBR-RT more than *
VBR-NRT less than or equal to * VBR-NRT more than *
(UBR circuits have No CLR SLA) UBR is Not Applicable
-----------------------------------------------------------------------------------------------------------------------------------
Peak to Peak 2.4.2.4 CBR less than or equal to * msec CBR more than *msec 2.4.4.16
Cell Delay VBR-rt less than or equal to * msec VBR-rt more than *msec
Variation VBR-nrt less than or equal to * msec VBR-nrt more than *msec
(one-way) UBR less than or equal to * msec UBR more than *msec
At or above the */th/ percentile At the */th/ percentile
of cells of cells
-----------------------------------------------------------------------------------------------------------------------------------
General ATM SLA terms and specific remedies are described in sections 2.4.4-1
through 2.4.4-18.
2.4.4.1 Measurement Period
SLAs are measured on a calendar month basis.
2.4.4.2 Commencement of SLA Credits
Circuits require a full calendar month of measurable activity. No credits will
be given for partial month activity.
2.4.4.3 Network/Circuits Covered by SLA
Service level agreements include all ATM circuits and ATM Networks ordered
hereunder for Xxxx Atlantic and Xxxx Atlantic's End User's. Network
calculations are measured as average network availability and average cell loss
rates. Calculations are made separately on each ATM network and each ATM circuit
ordered by Xxxx Atlantic.
2.4.4.4 Remedies for Average Network Availability and Average CLR SLA
Genuity's failure to meet the Average Network Availability and/or CLR SLAs will
result in a percentage credit on Xxxx Atlantic's ATM xxxx for the following
month for the affected ATM network. The SLA credit percentage is dependent on
the number of consecutive months of SLA failure and the degree of failure.
-----------------------------
/2/ Xxxx Atlantic may select only one of the 3 (POP-to-POP or the End-to-End)
average network availability credits each month. GNI will compute proactive
credits each month based on the POP-to-POP availability.
/3/ The End-to-End with High Availability Tails Network Availability SLA
requires that a Xxxx Atlantic purchase SONET local loops. High availability
local loops are not available to all Xxxx Atlantic End User locations.
/4/ Customers may select only one of the 3 (POP-to-POP or the End-to-End) per
PVC network availability credits each month.
4
The number of consecutive months creates the base credit percentage and the
degree of failure creates a multiplier. If the SLA failure is for one single
month or for two consecutive months, then the base credit percentage is two
percent (2%). If the consecutive SLA failure continues for a third or fourth-
consecutive month, then the base credit percentage is four percent (4%). If the
SLA failure continues for a fifth or greater consecutive month, then the base
credit percentage is six percent (6%).
The following sets forth the multipliers:
i) For the Average Network Availability SLA, the multiplier is the number of
tenths below the average network availability parameter set forth in Table
2.4.4-1; and
ii) For the CLR SLA, the multiplier is the number of power of tens (1 x 10/+1/)
above the SLA value for the class of service as specified in Table 2.4.4-1.
With the first power of ten increase in CBR and VBR-nrt representing a
failure to meet the SLA Infraction Level.
Table 2.4.4.4-2 PoP-to-PoP Average Availability SLA Credits
*
5
Table 2.4.4.4-3 End-to-End Average Availability SLA Credits
*
Table 2.4.4.4-4 CLR SLA Credits
*
6
2.4.4.5 SLA Credit Policies
The following SLAs on a POP to POP basis will be proactively credited, and are
based on the Monthly Network Throughput and Network Availability Threshold
Report Records: Average Network Availability and Average Cell Loss Ratio. All
other SLA remedies will be applied upon Xxxx Atlantic request and verification
by Genuity of SLA failure. Upon Xxxx Atlantic request, per Circuit credits will
be verified and applied in the amount by which the aggregate Per Circuit SLA
Credits exceed the Network level credit.
2.4.4.6 Verification of Non-Compliance
Genuity is responsible for verifying SLA non-compliance, not later than the
calendar month following the SLA failure, prior to crediting a customer's
account.
2.4.4.7 Time to Restore
Genuity will use commercially reasonable efforts to keep the Time to Restore
(TTR) under four hours (95% of the time) as measured over a one month period.
TTR is not a parameter that is directly measured for SLA crediting, however TTR
by its very nature is a factor in the computation of the overall Average Network
Availability
2.4.4.8 Exclusions from computation of SLA Failures
Each timeframe with data exclusion will be reflected as such in the Summary
Circuit Records. Oversubscribed circuits are eligible for Availability
Performance credits, however oversubscribed circuits are not eligible for Cell
Loss Violation credits. See the Section entitled "Service Level Agreements for
Services" in the Service Schedule for all other authorized exclusions in
addition to any other exclusions specifically identified.
2.4.4.9 CLR Allowance for Sample Period Errors
Computation of CLRs is based on reading and aggregating ingress and egress ATM
cell count statistics across each ATM network ordered by Xxxx Atlantic
hereunder. An allowance is made for cells in transit and cells not accounted for
due to the switches operating with timing set utilizing the Network Timing
Protocol (NTP) or equivalent level of accuracy.
2.4.4.10 Action Required of Genuity after 2 Months of Circuit Performance
Violations
If an ATM circuit fails to meet the Per PVC Availability SLA and/or Per PVC CLR
SLA for two (2) consecutive months, Genuity will use commercially reasonable
efforts to coordinate (with Xxxx Atlantic approval) an alternate connection
until such time as the original connection meets such SLA performance standards.
Prior to reaching this two month maximum period Genuity may at its sole
discretion exercise these same provisions. In the event Genuity performs
pursuant to this provision Genuity is relieved from its obligations set forth
below in 2.4.4.11.
2.4.4.11 Xxxx Atlantic Right to Terminate Networks
For Xxxx Atlantic End Users with ATM networks that operate for 3 consecutive
months or 5 months out of any 12 months with Average Network Availability and/or
Average Network CLR SLA failure violations, Xxxx Atlantic has the option to
terminate the affected End User ATM network without liability, except for
charges incurred prior to discontinuance. Should Xxxx Atlantic decide to
terminate such Service, Xxxx Atlantic must provide written notice to Genuity of
its intent to disconnect no later than 30 days following the conclusion of the
3/rd/ consecutive month or 5/th/ month out of any 12 month period of Service
with such SLA violations.
2.4.4.12 Xxxx Atlantic Right to Terminate Circuits
For Xxxx Atlantic End Users with circuits that operate for 3 consecutive months
or 5 months out of any 12 months with Per PVC Availability and/or Per PVC CLR
SLA failure violations, Xxxx Atlantic has the option to terminate the affected
circuits without liability, except for charges incurred prior to discontinuance.
Should Xxxx Atlantic decide to terminate such circuits, Xxxx Atlantic must
provide written notice to Genuity of its intent to disconnect no later than 30
days following the conclusion of the 3/rd/ consecutive month or 5/th/ month out
of any 12 month period of service with SLA violations. Circuit terminations due
to Cell Latency or Peak to Peak Cell Delay Variation SLA failure conditions are
described in sections 2.4.4.15 and 2.4.4.16.
2.4.4.13 Per Virtual Circuit CLR Remedies
Notwithstanding the provisions contained in 2.4.4.14, 2.4.4.15, 2.4.4.16;
credits for individual PVCs and PVPs that exceed the Per PVC Cell Loss Ratio SLA
failure shall be equivalent to 50% of the MRC for the impacted PVCs.
2.4.4.14 Per Virtual Circuit Availability Remedies
Credits for individual PVCs and PVPs that exceed the Per PVC Availability SLA
failure level shall be the percentage of MRC specified in the tables 2.4.4.14-1
through 2.4.4.14-3 below. Per Virtual Circuit credits
7
are not additive, however Xxxx Atlantic may select the higher of the two credits
that apply to a circuit that has exceeded both a POP to POP and an End to End
SLA failure level.
Table 2.4.4.14-1 Virtual Circuit POP to POP Credits
-------------------------------------------------------------------------------------------------------
% Availability Month in a row
-------------------------------------------------------------------------------------------------------
From To ## 1 2 3
-------------------------------------------------------------------------------------------------------
* * 0% 0% 0%
-------------------------------------------------------------------------------------------------------
* * 25% 50% 100%
-------------------------------------------------------------------------------------------------------
* * 50% 75% 100%
-------------------------------------------------------------------------------------------------------
* * 75% 90% 100%
-------------------------------------------------------------------------------------------------------
* * 100% 100% 100%
-------------------------------------------------------------------------------------------------------
## greater than or equal to
Table 2.4.4.14-2 Virtual Circuit End to End with No Local Survivability Credits
-----------------------------------------------------------------------------------------------------
% Availability Month in a row
-----------------------------------------------------------------------------------------------------
From To ## 1 2 3
-----------------------------------------------------------------------------------------------------
* * 0% 0% 0%
-----------------------------------------------------------------------------------------------------
* * 25% 50% 100%
-----------------------------------------------------------------------------------------------------
* * 50% 75% 100%
-----------------------------------------------------------------------------------------------------
* * 100% 100% 100%
-----------------------------------------------------------------------------------------------------
## greater than or equal to
Table 2.4.4.14-3 Virtual Circuit End to End with High Availability Tail
Circuit Credits
-----------------------------------------------------------------------------------------------------
% Availability Month in a row
-----------------------------------------------------------------------------------------------------
From To ## 1 2 3
-----------------------------------------------------------------------------------------------------
* * 0% 0% 0%
-----------------------------------------------------------------------------------------------------
* * 25% 50% 100%
-----------------------------------------------------------------------------------------------------
* * 50% 75% 100%
-----------------------------------------------------------------------------------------------------
* * 75% 90% 100%
-----------------------------------------------------------------------------------------------------
* * 100% 100% 100%
-----------------------------------------------------------------------------------------------------
## greater than or equal to
2.4.4.15 Cell Latency SLA Remedies
Genuity shall test Xxxx Atlantic's circuits from POP to POP or End to End to
verify Cell Latency performance upon request of Xxxx Atlantic. If the Cell
Latency is within SLA, the cost of the testing shall be assessed to Xxxx
Atlantic. In this event, Xxxx Atlantic shall reimburse Genuity commercially
reasonable costs of the testing, not to exceed $1000 plus travel costs for each
test performed. If the Cell Latency is not within SLA, Genuity shall have 30
days from the date of Xxxx Atlantic's trouble report to restore the Cell Latency
to comply with the SLA. If Genuity can not restore the Cell Latency, Xxxx
Atlantic shall have the right to terminate the affected circuit at no cost.
2.4.4.16 Peak to Peak Cell Delay Variation SLA Remedies
Genuity shall test Xxxx Atlantic's circuits from POP to POP to verify Peak to
Peak Cell Delay Variation performance upon request of Xxxx Atlantic. If the
Peak to Peak Cell Delay Variation is within SLA, the cost of the testing shall
be assessed to Xxxx Atlantic. In this event, Xxxx Atlantic shall reimburse
Genuity commercially reasonable costs of the testing, not to exceed $1000 plus
travel costs for each test perfomed. If the Peak to Peak Cell Delay Variation
is not within SLA, Genuity shall have 30 days from the date of Xxxx Atlantic's
trouble report to restore the Peak to Peak Cell Delay Variation to comply with
the SLA. If Genuity can not restore the Peak to Peak Cell Delay Variation, Xxxx
Atlantic shall have the right to terminate the affected circuit at no cost.
2.4.4.17 Installation Interval SLA Remedies
If actual installation date is more than 5 business days beyond the Projected
Delivery Date contained in the FOC, Genuity shall waive the access facility
installation NRCs, associated with the installation. In addition, if actual
installation date is more than 15 business days beyond the Projected Delivery
Date, Xxxx Atlantic has the option to cancel the Order with no cancellation
charges.
2.4.4.18 CLR Allowance for SONET Layer Defined Fault Protection Mechanism
8
Since the computation of CLRs is based on reading and aggregating ingress and
egress ATM cell count statistics across the network, a dropped cell allowance is
made for cells in transit that are computed as lost cells due to Protection
Switchover (1 second of lost data per protection switch event).
9
Section 3 Customer Support
3.1 Trouble Management
. 24 x 7 proactive end-to-end network monitoring (between Genuity POPs)
. 24 X 7customer support
. Network performance reports that provide end-user view of:
. Data delivery rates per PVC
. Network availability per PVC
. Cell latency at a network level
. Data delivery and availability reports are available via Email: Some Web
based reports shall be available in Y00
3.2 OSS Integration
. The Genuity ATM transport supports SNMP M4 NE View MIB in af-nm-0095.001,
ATM Technical Committee, July 1998.
3.3 Network Operation
. The Genuity ATM network supports transport of ATM Cells of type AAL1, AAL2,
AAL3, AAL4, and AAL5 compliant with ITU-T I.363 B-ISDN.
. The Genuity ATM network measures cell rate performance on a VCC and VPC
basis.
. The Genuity ATM network supports the ability to track, calculate, and
report on dropped ATM cells on a VCC and VPC basis.
. The Genuity ATM network supports the UPC function on all VCCs and VPCs to
ensure proper congestion control and traffic management.
. The Genuity ATM network support automatic re-routing of connections due to
network congestion and circuit loss based upon highest circuit priority.
Section 4 Terms and Conditions associated with the ATM Pricing
ATM transport is provided as a distance insensitive capability. PVCs and PVPs
are priced unidirectional. The Peak Cell Rate (PCR) of VBR PVCs and PVPs is
governed by the SCR ordered Xxxx Atlantic: in the flat rate PVC/PVP offering,
VBR-rt PCR is 1.4 multiplied by the SCR; and the VBR-nrt PCR is 2.0 SCR.
Request for PCRs with multipliers greater than those stated above shall be
supported at an increased cost. UBR transport is only available in conjunction
with the active use of another ATM transport category on the same port and is
limited to 40 Mbps. Maximum burst size (MBS) is limited to 100 cells. Request
for larger burst sizes shall be supported at an increased cost.
10
Attachment A.3
GENERIC SERVICE LEVEL AGREEMENT
Pre-Sales Support
------------------------------------------------------------------------------------------------------------------
Standard Access DS-3 . DS-3 $2000 credit per occurrence
Quote * business days of . * or more business against the MRC with a
-- days maximum of $6,000 during a
receipt of request; . calendar month
OC-N . OC-N
---- . * or more business
* business days days
---
------------------------------------------------------------------------------------------------------------------
Facility Facilities . Facilities Availability: $2500 credit per occurrence
Availability Availability [PoP against the MRC with a
Inquiry to PoP & maximum of $7,500 during a
Access Hub to calendar month
Access Hub for
Approved . * or more business
Genuity Access days for # 10
providers]: locations/circuits
# * business days of
---
receipt of request; for
# 10 . * or more business
---- days for ### 10
locations/circuits locations/circuits.
# * business days of
receipt of request
for 10
locations/circuits
------------------------------------------------------------------------------------------------------------------
Custom Opportunity Genuity will respond . Genuity takes more $2000 credit per occurrence
Request Response to Xxxx Atlantic than * business days to against the MRC with a
within * business respond to the Custom maximum of $6,000 during a
days from receipt of Opportunity request calendar month
the Custom
Opportunity request
specifying whether
Genuity will
participate in the
Custom Opportunity
------------------------------------------------------------------------------------------------------------------
# less than or equal to.
## less than.
### greater than
Order Entry/Provisioning
------------------------------------------------------------------------------------------------------------------
Firm Order #* business days of ##* business days of Operational escalation to
Confirmation Genuity's acceptance Genuity's acceptance of include detailed correction
(Except for the of Xxxx Atlantic Order Xxxx Atlantic Order for PoP plans-----
following: 1. for PoP to PoP Service to PoP Service
Reasonable outside #* business days of Xxxx Atlantic may cancel the
construction Genuity's acceptance ##* business days of affected Order with no
delays; and 2 of Xxxx Atlantic Order Genuity's acceptance of cancellation charges. For each
Delays caused by for DS-3 or lower Xxxx Atlantic Order for 24 hour period the FOC is
LEC/CAP/ALT/ IXC speed End to End DS-3 or lower speed End to overdue, Xxxx Atlantic will be
providers) Service End Service entitled to a 2% reduction in
#* business days of the first month's MRC.
Genuity's acceptance
of Xxxx Atlantic Order ##* business days of
for OC-N End to End Genuity's acceptance of
Service Xxxx Atlantic Order for
OC-N End to End Service
------------------------------------------------------------------------------------------------------------------
# less than or equal to.
## greater than
Operations/Customer Service Support
------------------------------------------------------------------------------------------------------------------
Telephone Response Time- ##90% of the time 90% of the time Operational escalation to
Percentage of Calls include detailed correction
answered at the plans.
telephone number
indicated in the After two consecutive months of
Trouble Reporting failure to meet the Committed
Attachment to the SLA a
Service Schedule $ 5000 credit off the MRC for
within 20 seconds Services.
------------------------------------------------------------------------------------------------------------------
Voicemail Message ##90% of time 90% of the time for Operational escalation to
Response Time - include detailed correction
Percentage of trouble plans
ticket calls
acknowledged by
Genuity within 30
minutes of a voicemail
left by Xxxx Atlantic
(ticket is deemed open
with Genuity at the
time the voicemail
message is made by
Xxxx Atlantic at the
telephone number
indicated in the
Trouble Reporting
Attachment to the
Service Schedule.)
------------------------------------------------------------------------------------------------------------------
Performance Reporting
-------------------------------------------------------------------------------------------------------------------
Delivery of all Reports 100% 99%# or below (measured Operational escalation to
at the agreed upon cumulatively for all include detailed correction
time and frequency. reports) plans.
(#reports must be generated After two consecutive months of
for more than 3 consecutive failure to meet the Committed
months to be subject to SLA a credit of $ 2000 will be
this SLA) applied to the MRC for Services.
------------------------------------------------------------------------------------------------------------------
## greater than
ATTACHMENT B
PRICING
Private Line Pricing Table
SONET-Based Service:
---------------------------------------------------------------------------------------------------------------------
MRC (1) Minimum
PRODUCT DESCRIPTION Baseline Disc A Disc B Price NRC
---------------------------------------------------------------------------------------------------------------------
DS-3 (45 Mbps) - 1 Year Term $0.0185 $0.0167 $0.0157 $1,550 $1,500
---------------------------------------------------------------------------------------------------------------------
DS-3 (45 Mbps) - 2 Year Term $0.0163 $0.0147 $0.0139 $1,550 Waived
---------------------------------------------------------------------------------------------------------------------
DS-3 (45 Mbps) - 3 Year Term $0.0137 $0.0123 $0.0116 $1,550 Waived
---------------------------------------------------------------------------------------------------------------------
DS-3 (45 Mbps) - 5 Year Term $0.0115 $0.0104 $0.0098 $1,550 Waived
---------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 1 Year Term $0.0165 $0.0149 $0.0140 $4,250 $1,500
---------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 2 Year Term $0.0138 $0.0125 $0.0118 $4,250 Waived
---------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 3 Year Term $0.0111 $0.0100 $0.0095 $4,250 Waived
---------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 5 Year Term $0.0096 $0.0086 $0.0081 $4,250 Waived
---------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 1 Year Term $0.0138 $0.0125 $0.0118 $16,000 $1,500
---------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 2 Year Term $0.0122 $0.0110 $0.0104 $16,000 Waived
---------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 3 Year Term $0.0096 $0.0087 $0.0082 $16,000 Waived
---------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 5 Year Term $0.0086 $0.0078 $0.0073 $16,000 Waived
---------------------------------------------------------------------------------------------------------------------
OC-48 - 1 Year Term $0.0122 $0.0110 $0.0104 $55,000 $1,500
---------------------------------------------------------------------------------------------------------------------
OC-48 - 2 Year Term $0.0106 $0.0096 $0.0091 $55,000 Waived
---------------------------------------------------------------------------------------------------------------------
OC-48 - 3 Year Term $0.0086 $0.0077 $0.0073 $55,000 Waived
---------------------------------------------------------------------------------------------------------------------
OC-48 - 5 Year Term $0.0077 $0.0069 $0.0065 $55,000 Waived
---------------------------------------------------------------------------------------------------------------------
Sonet Revenues (MRC) Volume Requirements $0-$1M $1M-$2M $2M+
---------------------------------------------------------------------------------------------------------------------
Notes:
(1) per DS-0 mile
Pricing is only valid for 2000. Pricing will be renegotiated annually.
Sonet based Private Line Services:
The Genuity Private Line Service is based on a 4-Fiber Bi-Directional Line
Switched Rings (BLSR) architecture, with self-healing rings and Automatic
Protection Switching (APS) capabilities, allowing maximum network availability
and reliability.
GENUITY INC.
Wavelengths Pricing Table
Unprotected Wavelength Service:
----------------------------------------------------------------------------------------------------------------------
MRC (1) Minimum
PRODUCT DESCRIPTION Baseline Disc A Disc B Price NRC
----------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 1 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 2 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 3 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-3 (155 Mbps) - 5 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 1 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 2 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 3 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-12 (622 Mbps) - 5 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-48 - 1 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-48 - 2 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-48 - 3 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-48 - 5 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-192 - 1 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-192 - 2 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-192 - 3 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
OC-192 - 5 Year Term $* $* $* $* $*
----------------------------------------------------------------------------------------------------------------------
Revenues (MRC) Volume Requirements $* $* $*
----------------------------------------------------------------------------------------------------------------------
Notes:
(1) per DS-0 mile
Since Genuity currently does not offer an Unprotected Wavelength service,
these prices are preliminary estimates of what the price points will be
when Genuity takes the product to market. Per the Service Schedule, Genuity
will review and modify as needed.
Unprotected Wavelength Services
The Genuity DWDM product will enable data transport at very high speeds directly
over wavelengths. This product does not offer the protection levels of a 0-xxxxx
XXXX based service offering.
GENUITY INC.
Collocation Pricing Table
MRC per Rack (approximately 17 sq. ft): Volume Discounts:
----------------------------------------------------------------------------------------------------------
Term Tier I Tier II Tier III # of Cabinets Discount
----------------------------------------------------------------------------------------------------------
1 Yr $* $* $* 1 - 15 0%
----------------------------------------------------------------------------------------------------------
2 Yr $* $* $* 16 - 25 5%
----------------------------------------------------------------------------------------------------------
3 Yr $* $* $* 26 - 40 10%
----------------------------------------------------------------------------------------------------------
5 Yr $* $* $* 41+ 15%
----------------------------------------------------------------------------------------------------------
Tier I Cities: Tier II Cities: Tier III Cities:
-------------- --------------- ----------------
NY Atlanta All others
SF Boston
Seattle Charlotte
Chicago Indianapolis
Portland Los Angeles
Phoenix
Sacramento
San Diego
San Xxxx
St.Louis
Tampa
Wash, XX
Xxxxxx
Notes:
Above Pricing is On-Net; Off-Net Pricing is ICB
Pricing is only valid for 2000. Pricing will be renegotiated annually
Includes 20 amps of power per rack - additional power not included
GENUITY INC.
ATM Pricing Table
----------------------------------------------------------
MRC
-----------------------------------------------------------------------------------------------------------------------------------
Port Installation Baseline Disc A Disc B Disc C
-----------------------------------------------------------------------------------------------------------------------------------
UNI DS-3 Port $* $* $* $* $*
-----------------------------------------------------------------------------------------------------------------------------------
UNI OC-3c Port $* $* $* $* $*
-----------------------------------------------------------------------------------------------------------------------------------
UNI OC-12c Port $* $* $* $* $*
-----------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------
Bandwidth MRC(1)
-----------------------------------------------------------------------------------------------------------------------------------
Flat Rate One Way PVC Installation Baseline Disc A Disc B Disc C
-----------------------------------------------------------------------------------------------------------------------------------
CBR $* PCR=SCR $* $* $* $*
-----------------------------------------------------------------------------------------------------------------------------------
VBR-rt $* PCR=1.4SCR $* $* $* $*
-----------------------------------------------------------------------------------------------------------------------------------
VBR-nrt $* PCR=2.0SCR $* $* $* $*
-----------------------------------------------------------------------------------------------------------------------------------
UBR (2) $* limit 40mbs $* $* $* $*
-----------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------
ATM Revenues (MRC) Volume Requirements $* $* $* $*
----------------------------------------------------------
Minimum Term 2yrs 5yrs 5yr 5yr
Notes:
(1) Rates are for PVC in increments of 1mbs (MBS=100 Cells)
(2) The rate is for up to 40mbs and must be in conjunction with other network
traffic
(3) UBB pricing is preliminary, each port will have a monthly minimum
tied to Max bandwidth.
Pricing is only valid for 2000. Pricing will be renegotiated annually.
Installation charges are waived for more than 12 month terms.
ATTACHMENT C
SERVICE AVAILABILITY REPORT
Attachment C
(Formerly Network Availability Report)
*Please see Report Instructions File (located with this report on Kbank)
regarding change in Backbone reporting method (Note #6.)
DIRECT BACKBONE-Most Popular
CONNECT City Pairs
------------------------------------------------------------------------------------------------------------------------------------
GNI POP ADDRESS CLLI NPA NXX INSIDE RING BACKBONE ROUTE
TO CITY
------------------------------------------------------------------------------------------------------------------------------------
Akron 000 Xxxxxxxx Xxx, Xxxxx, XX 00000 AKRNOHUE 330 247 TBD Northeast Chicago
-----------------
Cincinnati
-----------------
Cleveland
-----------------
Detroit
-----------------
Indianapolis
------------------------------------------------------------------------------------------------------------------------------------
Albany 00 X. Xxxxx Xx, 0xx Xxxxx, Xxxxxx, XX 00000 XXXXXXXX 000 000 XXX Xxx Xxxxxxx Boston
-----------------
New York
-----------------
Washington
------------------------------------------------------------------------------------------------------------------------------------
Albuquerque 000 Xxxx Xxx. XX, Xxxxxxxxxxx, XX 00000 ALBRNMJW 505 264 ICB Denver
-----------------
Los Angeles
-----------------
Phoenix
-----------------
Salt Lake City
------------------------------------------------------------------------------------------------------------------------------------
Altoona 20th. Xx. & Xxxx Xxxxxx, Xxxxxxx, XX 00000 ALNAPADP 814 946 TBD Northeast Baltimore
-----------------
Chicago
-----------------
New York
-----------------
Washington
------------------------------------------------------------------------------------------------------------------------------------
Xxxxxxx 00 Xxxxxxxx, Xxx. 000 & Ste. 1000, Atlanta, ATLNGAMQ 404 631 ICB Xxxx Xxxxxx
XX 00000
-----------------
Carrollton
-----------------
Charlotte
-----------------
Chatanooga
-----------------
Chicago
-----------------
Dallas
-----------------
Durham
-----------------
Houston
-----------------
Indianapolis
-----------------
Jacksonville
-----------------
Kansas City
-----------------
Los Angeles
-----------------
Louisville
-----------------
Miami
-----------------
Nashville
-----------------
New York
-----------------
Newark
-----------------
Oklahoma City
-----------------
Orlando
-----------------
Philadelphia
-----------------
Raleigh
-----------------
San Diego
-----------------
St. Louis
-----------------
Tampa
-----------------
Washington
------------------------------------------------------------------------------------------------------------------------------------
Austin 000 Xxxxxx, 0xx Xxxxx, Xxxxxx, XX 00000 AUSWTXBZ 512 202 ICB Southwest Carrollton
-----------------
Dallas
-----------------
Houston
-----------------
San Antonio
------------------------------------------------------------------------------------------------------------------------------------
Baltimore 0000 X. Xxxxxxx X, 0xx Xxxxx, Xxxxxxxxx, XX BLTMMD34 410 837 XXX Xxxx Xxxxxxx
00000
-----------------
Harrisburg
-----------------
New York
-----------------
Washington
------------------------------------------------------------------------------------------------------------------------------------
ACCESS
BACKBONE AVAILABILITY
----------------------------
ACCESS AVAILABILITY
------------------------------------------------------------------------------------------------------------------------------------
OC12 OC3 DS3 VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
------------------------------------------------------------------------------------------------------------------------------------
R R R Ameritech 000 Xxxxxxxxx Xx, Xxxxx XX 00000 AKRNOH78 330 208 N/E G G
--------------
Y G G
--------------
Y G G
--------------
Y G G
--------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
Y G G Xxxx Atlantic 000 Xxxxx Xx, Xxxxxx, XX 00000 ALBYNYSS 518 259 G G G
--------------
R R R
--------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
G G G USW 000 0xx Xxxxxx, Xxxxxxxxxxx, XX 00000 ALBQNMMA 505 224 G G G
--------------
G G G
------------------------------------------------------------------------------------------------------------------------------------
G G G ESPIRE 000 0xx Xxxxxx, 0xx Xxxxx, Xxxxxxxxxxx, XX ALBQNMSH 505 944 N/E R G
87102
--------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
Y G G Xxxx Atlantic 0000 00xx Xxxxxx ALNAPAAL 814 940 G G G
--------------
R R R
--------------
R R R
--------------
G G G
------------------------------------------------------------------------------------------------------------------------------------
R G G ATTLS 51 Peachtree ATLNGATL 404 348 PEND PEND PEND 04/01/2000
--------------
R R G
--------------
G G G
--------------
R G G
--------------
Y G G
--------------
R R G
--------------
G G G
--------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
G G G Xxxx South 00 Xxxxxxxxx Xxxxxx, Xxxxxxx, XX 00000 ATLNGACS 404 215 R G G Additional
Capacity
5/15/00
--------------
Y G G
--------------
Y G G
--------------
R R G
--------------
R G G
--------------
G G G
--------------
G G G
--------------
R R R
--------------
R R R
------------------------------------------------------------------------------------------------------------------------------------
R G G MCI/WC 00 Xxxx Xxxxx, Xxxxxxx, XX 00000 ATLNGAPK 404 224 R G G Additional
Capacity
3/29/00
--------------
R G G
--------------
R R G
--------------
G G G
--------------
R R G
--------------
R G G
--------------
G G G
--------------
G G G
------------------------------------------------------------------------------------------------------------------------------------
G G G MCI/WC 000 Xxxx 0xx Xx, Xxxxxx, XX 00000 AUSWTX96 512 494 G G G Additional
Capacity
5/15/00
G G G
--------------
G G G
------------------------------------------------------------------------------------------------------------------------------------
G G G SBC 000 Xxxxxxxx Xx. Xxxxxx, XX 00000 AUSTTXGR 512 232 G G G
------------------------------------------------------------------------------------------------------------------------------------
Y G G Xxxx Atlantic 000 X. Xxxxxxx Xx, Xxxxxxxxx, XX 00000 BLTMMDCH 410 333 G G G
--------------
Y G G
--------------
R R R
--------------
R R G
------------------------------------------------------------------------------------------------------------------------------------
===================================================
DIRECT BACKBONE - Meet ???
CONNECT City Pairs
==================================================================================================================================
BACKBONE ROUTE OC12 OC3 D33
GNI POP ADDRESS CLLI NPA NXX INSIDE RING TO CITY
==================================================================================================================================
Battle Creek 000 Xxxxxx Xx., Xxxxxx Xxxxx, BTCKMIIK 616 565 XXX
XX 00000
----------------------------------------------------------------------------------------------------------------------------------
Boston 000 Xxxxxxxx Xx. (Prudential Cent.) BSTNMABL 617 536 NO Xxx Xxxxxxxxxx X X X
Xxxxxx, XX 00000 England
--------------------------------
Chicago Y G G
--------------------------------
Detroit Y G G
--------------------------------
Houston R G G
--------------------------------
Indianapolis Y G G
--------------------------------
Los Angeles R R G
--------------------------------
Minneapolis Y G G
--------------------------------
New York G G G
--------------------------------
Philadelphia R G G
--------------------------------
Poughkeepsie G G G
--------------------------------
San Diego R R G
--------------------------------
St. Louis Y G G
--------------------------------
Syracuse Y G G
--------------------------------
Washington G G G
----------------------------------------------------------------------------------------------------------------------------------
Bryan 000 X. 00xx Xxxxxx, Xxxxx, XXXXXX00 409 823 ICB Xxxxxxxxx Xxxxxxxxxx X X X
XX 00000 --------------------------------
Houston G G G
----------------------------------------------------------------------------------------------------------------------------------
Buffalo 0000 Xxxxxx Xx, Xxxxxxxxxxx, BFLONYXC 716 821 ICB Xxxxxxxxx Xxxxxxx X X X
XX 00000 --------------------------------
Cleveland R R G
--------------------------------
New York R R R
--------------------------------
Philadelphia G G G
--------------------------------
Washington R Y G
----------------------------------------------------------------------------------------------------------------------------------
Carrollton 0000 Xxxxxxxx Xxxxx, Xxxxx #000, XXXXXXXX 972 242 ICB Southwest Chicago R R G
Valwood West Bldg E, Carrollton --------------------------------
TX 75006 Dallas G G G
--------------------------------
Denver G G G
--------------------------------
Detroit R R G
--------------------------------
El Paso G G G
--------------------------------
Xxxxxxx R R R
--------------------------------
Fort Worth R G G
--------------------------------
Houston G G G
--------------------------------
Indianapolis R R G
--------------------------------
Kansas City G G G
--------------------------------
Los Angeles Y G G
--------------------------------
Minneapolis R G G
--------------------------------
New York R R R
--------------------------------
Oklahoma City R G G
--------------------------------
Philadelphia R R G
--------------------------------
Phoenix Y G G
--------------------------------
Sacramento R Y G
--------------------------------
Salt Lake City Y G G
--------------------------------
San Antonio G G G
--------------------------------
San Diego R G G
--------------------------------
San Xxxx Y G G
--------------------------------
St. Louis R G G
--------------------------------
Tampa R R G
--------------------------------
Topeka G G G
--------------------------------
Tulsa R G G
--------------------------------
Washington R R G
----------------------------------------------------------------------------------------------------------------------------------
======================================================================================================
ACCESS
BACKBONE AVAILABILITY
--------------------------------
ACCESS AVAILABILITY
==================================================================================================================================
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 D83 COMMENTS
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Xxxxxx Xxxxx XXXX 00 X. Xxxxxxxx Xxx. BTCKMIBC 616 565 N/E PEND PEND 4/21/00
----------------------------------------------------------------------------------------------------------------------------------
Boston MCI/WC 00 Xxxxxxx Xx., 00xx Xxxxx, XXXXXXXX 617 000 X X X Xxxxxxxxxx
Xxxxxx, XX 00000 Capacity
8/11/00
----------------------------------------------------------------------------------------------------------
Xxxx 000 Xxxxxxxx Xx., Xxxxxx, XXXXXXXX 617 000 X X X Xxxxxxxxxx
Xxxxxxxx XX, 00000 Capacity
5/15/00
----------------------------------------------------------------------------------------------------------
ATTLS 000 Xxxxxxxx Xxxxxx BSTNMACO 617 216 G G G
----------------------------------------------------------------------------------------------------------------------------------
Bryan GTENS 000 Xxxxxx Xx., Xxxxxx Xxxxxx, XXXXXXXX 409 222 G G G
77803
----------------------------------------------------------------------------------------------------------------------------------
Buffalo Xxxx 000 Xxxxxxx Xxx., BFLONYEL 716 881 PEND PEND PEND 03/31/00
Atlantic Xxxxxxxxxxx, XX 00000
----------------------------------------------------------------------------------------------------------------------------------
Carrollton GTENS 0000 Xxxxxx Xx, Xxxxxxxxxx, XX CRTNTXXA 972 242 G G G Additional
75006 Capacity
5/15/00
-------------------------------------------------------------------------------------------------------
MCI/WC 0000 Xxxxxxxx, Xxxxx 000 XXXXXX00 214 560 R R Y Additional
Capacity
3/17/00
--------------------------------------------------------------------------------------------------------
DIRECT BACKBONE Most Popular
CONNECT City Pairs
============================================================================================================================
BACKBONE ROUTE
GNI POP ADDRESS CLLI NPA NXX INSIDE RING TO CITY
============================================================================================================================
Chantilly Washington
----------------------------------------------------------------------------------------------------------------------------
Charlotte 000 X. Xxxxxx, Xxxxxxxxx, XX CHRNNCKT 704 376 TBD Durham
28202 ---------------
New York
---------------
Raleigh
---------------
Washington
----------------------------------------------------------------------------------------------------------------------------
Charlotte 000 Xxxxx Xxxxxxx Xx., 0xx Xxxxx, Xxxxxxxxx, CHRLNCRU 000 000 XXX Xxxx Xxxxxx
(S. Xxxxxxx) XX 00000 ----------------
New York
---------------
Raleigh
---------------
Washington
----------------------------------------------------------------------------------------------------------------------------
Chattanooga 000 Xxxx 00xx Xx, Xxxxxxxxxxx, XX 00000 CHTGNOX 423 265 ICB East Indianapolis
---------------
Nashville
----------------------------------------------------------------------------------------------------------------------------
Chicago 000 X. Xxxxxxxx, 0xx Xxxxx Xxxxx 000, Xxxxxxx, XXXXXXXX 312 000 XXX Xxxxxxxx Xxxxxxxxxx
XX 00000
---------------
Cleveland
---------------
Columbus
---------------
Dallas
---------------
Denver
---------------
Detroit
---------------
Xxxxxxx
---------------
Harrisburg
---------------
Houston
---------------
Indianapolis
---------------
Kansas City
---------------
Los Angeles
---------------
Louisville
---------------
Milwaukee
---------------
Minneapolis
---------------
Nashville
---------------
New York
------------------------------ ---------------
000 X. Xxxxxxxx, 0xx Xxxxx XX00, Xxxxxxx XX 00000 Newark
---------------
Orlando
---------------
Philadelphia
---------------
Pittsburgh
---------------
Sacramento
---------------
Salt Lake City
---------------
San Diego
---------------
San Francisco
---------------
San Xxxx
----------------
San Xxxx Obispo
---------------
Seattle
---------------
St. Louis
---------------
Tampa
---------------
Topeka
---------------
Washington
---------------
Cincinnati 000 Xxxxx Xx,. Xxxxxxxxxx, XX 00000 CNCOOHFF 513 397 ICB Michigan Cleveland
---------------
Columbus
---------------
Indianapolis
---------------
Louisville
---------------
Pittsburgh
----------------
===================================================================================================================================
ACCESS
BACKBONE AVAILABILITY
=============================
ACCESS AVAILABILITY
====================================================================================================================================
GNI POP OC12 OC3 D83 VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
====================================================================================================================================
Y G G Specific LOB Only
---
-----------------------------------------------------------------------------------------------------------------------------------
Charlotte G G G Xxxx 000 X. Xxxxxxxx Xx., Xxxxxxxxx, CHRLNCCA 704 316 PEND PEND PEND 5/15/00
Xxxxx XX 00000
-------------
R R R
-------------
G G G
-----------------------------------------------------------------------------------------------------------------------------------
Charlotte G G G Xxxx 000 X. Xxxxxxxx Xx., Xxxxxxxxx, CHRLNCCA 704 316 G G G
(S. College) Xxxxx XX 00000
------------- ---------------------------------------
R R R
------------- ---------------------------------------
G G G
------------- ---------------------------------------
G G G
------------------------------------------------------------------------------------------------------------------------------------
Chattanooga G G G Xxxx 000 Xxxxxx Xxxxxx Xxxx, Xxxxxxxxxxx, CHTGTNNS 423 000 X X X
Xxxxx XX 00000
-------------
G G G
-----------------------------------------------------------------------------------------------------------------------------------
Chicago Y G G MCI/WC 000 X. Xxxxxxxx Xx., 0xx Xxxxx Xxx XXXXXXXX 312 000 X X X Xxxxxxxxxx
000, Xxxxxxx, XX 00000-0000 Capacity
3/14/00
-----------------------------------------------------------------------------------------------------------------------------------
Y G G
------------- ---------------------------------------
Y G G
------------- ---------------------------------------
R R G
------------- ---------------------------------------
Y G G
------------- ---------------------------------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
R R R Ameritech 000 X. Xxxxxxx Xx. XXXXXXXX 312 353 G G G
------------- ----------
R R R
------------- ----------
R R R
------------- ----------
G G G
------------- ----------
G G G
------------- ----------
Y G G
------------- ----------
R R R
-------------- ----------
G G G
------------- ----------
G G G
------------- ----------
R R R
------------- ----------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
R R R AMTC 000 X. Xxxxxxx Xx. XXXXXXXX 312 353 PEND PEND PEND 3/14/00
-------------
R G G
-------------
R R R
-----------------------------------------------------------------------------------------------------------------------------------
R R R ATTLS 000 X. Xxxxxxx Xx. XXXXXXXX 312 663 PEND PEND PEND 4/14/00
-------------
Y G G
-------------
Y G G
-------------
R R R
-------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
R R R MCI/WC 000 X. Xxxxxxxx Xx., 0xx Xxxxx XXXXXXXX 312 565 PEND PEND PEND 5/15/00
Xxx 000, Xxxxxxx, XX 00000-0000
-------------
R R R
-------------
R R R
-------------
G G G
-------------
Y G G
-------------
R R R
-------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
Cincinnati R G G CinBell 000 Xxxx 0xx Xx, Xxxxxxxxxx, XXXXXXXX 000 000 X X X
XX 00000
------------- --------------------------
G G G
-------------
G G G
-------------
Y G G
-------------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------
BACKBONE-Most Popular
DIRECT
CONNECT City Pairs
--------------------------------------------------------------------------------------------------------------------------------
GNI POP ADDRESS CLLI NPA NXX INSIDE RING BACKBONE ROUTE OC12 OC3 DS3
TO CITY
--------------------------------------------------------------------------------------------------------------------------------
Cleveland 0000 Xxxxxx Xxx, 0xx Xxxxx, CLEVOHEK 216 623 ICB Xxxx
Xxxxxxxxx, XX 00000 Columbus R G G
------------------------------------
Detroit R G G
------------------------------------
Indianapolis G G G
------------------------------------
New York R R R
------------------------------------
Pittsburgh Y G G
------------------------------------
Rochester R R G
------------------------------------
St. Louis R R G
------------------------------------
Washington G G G
--------------------------------------------------------------------------------------------------------------------------------
Colorado Springs 000 Xxxxxxx Xx., Xxxxxxxx XXXXXXXX 719 633 ICB Xxxxxxxxx
Xxxxxxx, XX 00000 Denver Y G G
------------------------------------
Salt Lake City Y G G
--------------------------------------------------------------------------------------------------------------------------------
Columbus 000 X. Xxxxx Xx, Xxxx. A, CLMDOHHY 614 224 ICB Michigan
Xxxxxxxx, XX 00000 Detroit G G G
------------------------------------
Indianapolis G G G
------------------------------------
Pittsburgh R R G
------------------------------------
Washington Y G G
--------------------------------------------------------------------------------------------------------------------------------
Dallas 0000 Xxxxx Xxxxxx, Xxx 000, XXXXXX00 214 969 NO Southwest
(Xxxxx) Xxxxxx, XX 00000 (ACSI POP) Denver G G G
------------------------------------
Ft. Worth R G G
------------------------------------
Houston G G G
------------------------------------
Kansas City G G G
------------------------------------
Los Angeles Y G G
------------------------------------
Miami R R G
------------------------------------
New York R R G
------------------------------------
Salt Lake City Y G G
------------------------------------
San Antonio G G G
------------------------------------
San Diego R G G
------------------------------------
San Francisco R G G
------------------------------------
San Xxxx X X X
------------------------------------
St. Louis R G G
------------------------------------
Washington R R G
--------------------------------------------------------------------------------------------------------------------------------
Dallas 2020 Live Oak, (Annex), Dallas, DLLSTXAL 214 720 ICB Xxxxxxxxx
XX 00000 Denver G G G
------------------------------------
Ft. Worth R G G
------------------------------------
Houston G G G
------------------------------------
Kansas City G G G
------------------------------------
Los Angeles Y G G
------------------------------------
Miami R R G
------------------------------------
New York R R G
------------------------------------
Salt Lake City Y G G
------------------------------------
San Antonio G G G
------------------------------------
San Diego R G G
------------------------------------
San Francisco R G G
------------------------------------
San Xxxx X X X
------------------------------------
St. Louis R G G
------------------------------------
Washington R R G
--------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------
ACCESS
BACKBONE AVAILABILITY
-------------------------------------
ACCESS AVAILABILITY
--------------------------------------------------------------------------------------------------------------------------------
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
--------------------------------------------------------------------------------------------------------------------------------
Cleveland Ameritech 000 X. Xxxxx Xx, Xxxxxxxxx, XXXXXX00 000 000 X X X
XX 00000
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
--------------------------------------------------------------------------------------------------------------------------------
Colorado Springs XX Xxxx 000 X. Xxxxx Xxxx Xxx., CLSPCOMA 719 000 X X X
Xxxxxxxx Xxxxxxx, XX 00000
------------------------------------
------------------------------------
--------------------------------------------------------------------------------------------------------------------------------
Columbus Ameritech 000 X. 0xx Xx., Xxxxxxxx, XX, CLMBOH11 614 206 G G G Additional Capacity
43215 8/29/00
--------------------------------------------------------------------------------------------------------------------------------
Dallas E-SPIRE 0000 Xxxxx Xx, Xxxxxx, XX DLLSTX37 214 580 N/E G G
(Xxxxx) 75201
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
------------------------------------
--------------------------------------------------------------------------------------------------------------------------------
Dallas MCI/WC 000 X Xx Xxxx Xx, 00xx Xxxxx XXXXXXXX 214 000 X X X Xxxxxxxxxx Xxxxxxxx
Xxx 0000, Xxxxxx, XX 00000 5/15/00
-------------------------------------------------------------------------------------------------------------
SBC 0000 Xxxx Xxxxxx, Xxxxxx, XX, DLLSTXRO 214 220 PEND PEND PEND 3/17/00
75201
--------------------------------------------------------------------------------------------------------------------------------
Page 4 of 12
----------------------------------------------
DIRECT BACKBONE Meet Popalar
CONNECT City Paris
====================================================================================================================================
GNI POP ADDRESS CLLI NPA NXX INSIDE RING BACKBONE ROUTE
TO CITY
=============================================================================================================================
Denver 000 00xx Xxxxxx (Airfone Space) DNVRC026 303 573 ICB West/ Xx Xxxx
0xx Xxxxx Xxx 000 & #000, Xxxxxx Xxxxxxxxx
XX 00000
------------------
Everett
------------------
Indianapolis
------------------
Kansas City
------------------
Los Angeles
------------------
Milwaukee
------------------
Minneapolis
------------------
Sacramento
------------------
Salt Lake City
------------------
San Francisco
------------------
San Xxxx
------------------
Seattle
------------------
Topeka
------------------
Washington
-----------------------------------------------------------------------------------------------------------------------------
Detroit 0000 Xxxxxxxxxx, Xxxxxxx, XX 00000 DTRUMIZN 313 849 ICB Michigan Indianapolis
------------------
Los Angeles
------------------
New York
------------------
Philadelphia
------------------
Seattle
------------------
Washington
-----------------------------------------------------------------------------------------------------------------------------
Durham 0000 Xxxxxxx Xxxx, 0xx Xxxxx, XXXXXXXX 919 000 XXX Xxxx Xxxxxxxxxx
Xxxxxx, XX 00000
------------------
Raleigh
------------------
Richmond
------------------
Tampa
------------------
Washington
-----------------------------------------------------------------------------------------------------------------------------
El Paso 000 X. Xxxx Xx, # 0000, Xx Xxxx, XXXXXX00 915 532 XXX Xxxxxxxxx Xxxxxxx
XX 00000
====================================================================================================================================
ACCESS
BACKBONE AVAILABILITY
ACCESS AVAILABILITY
====================================================================================================================================
GNI POP OC12 DC3 S3 VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
====================================================================================================================================
Denver G G G MCI/WC 0000 Xxxxxxx Xx., 0xx Xxxxx, XXXXXX00 303 000 XXXX X X Xxxxxxxxxx
Xxxxxx, XX 00000-0000 Capacity 5/9/00
----------- -----------------------------------
R R R
----------- -----------------------------------
R R G
-----------------------------------------------------------------------------------------------------------------
G G G ATTLS 000 00xx Xx, Xxxxxx XX 00000 DNVRCO26 303 572 G G G
-----------
G G G
-----------
Y G G
-----------
Y G G
-----------
Y G G
-----------------------------------------------------------------------------------------------------------------
Y G G US west 000 00xx Xx, Xxxxxx XX 00000 DNVRCOMA 303 260 G Y G Additional
-----------
Capacity TBD
G G G
----------- ----------------------------------
G G G
----------- ----------------------------------
R R R
----------- ----------------------------------
G G G
----------- ----------------------------------
R R G
------------------------------------------------------------------------------------------------------------------------------------
Detroit G G G Ameritech 000 Xxxxxxxx Xxx, Xxxxxxx, DTRTMIBH 313 000 X X X Xxxxxxxxxx
XX 00000 Capacity 3/17/00
-----------
R R G
-----------
R R R
-----------
R R G
-----------
R R R
-----------
Y G G
------------------------------------------------------------------------------------------------------------------------------------
Durham G G G GTENS 000 Xxxxxxxx Xx, Xxxxxx, XX DRHMNCXM 919 385 R G G Additional
Capacity 5/15/00
-----------
G G G
-----------
Y G G
-----------
G G G
G G G
------------------------------------------------------------------------------------------------------------------------------------
El Paso Y G G SBC 510 Texas St. ELPSTXMA 915 532 PEND PEND PEND 3/17/00
------------------------------------------------------------------------------------------------------------------------------------
Page 5 of 12
===================================================================================================================================
BACKBONE
GNI POP ADDRESS CLLI NPA NXX INSIDE RING TO CITY OC12 OC3 DS3
===================================================================================================================================
Everett 0000 X.X. Xxxxxxx Xxxx Xxx, 0xx
Xxxxx # 000, Xxxxxxx, XX 00000 EVRTWABK 425 290 NO Northwest Los Angeles R R R
---------------------------------
Portland R R R
---------------------------------
Sacramento R R R
---------------------------------
Xxxxxxx R R R
---------------------------------
San Francisco R R R
---------------------------------
San Xxxx R R R
---------------------------------
San Xxxx Obispo R R R
---------------------------------
Seattle G G G
---------------------------------
St. Louis R R R
-----------------------------------------------------------------------------------------------------------------------------------
Everett / Seattle 0000 X.X. Xxxxxxx Xxxx Xxx,
Xxxxxxx, XX 00000 EVRTWABK / STTLWAWB NO Northwest
-----------------------------------------------------------------------------------------------------------------------------------
Fort Lauderdale 000 XX 00xx Xxxxxx, Xxxx XXXXXXXX 954 761 XXX Xxxxxxx Xxxxx X X X
Xxxxxxxxxx, XX 00000
---------------------------------
Tampa G G G
-----------------------------------------------------------------------------------------------------------------------------------
Fort Worth 0000 XX 00xx, Xxxx Xxxxx,
XX 00000 FTWQTXDE 817 000 XXX Xxxxxxxxx Xxxxxxx R G G
---------------------------------
Harrisburg 0000 X. 0xx Xx, Xxxxxxxxxx,
XX 00000 HRBGPAOG 717 260 TBD Northeast Philadelphia G G G
---------------------------------
Washington G G G
-----------------------------------------------------------------------------------------------------------------------------------
Xxxxxxx 0 Xxxxx Xxxxx, 000 Xxxxxx Xxxxxx,
# 0000, Xxxxxxx, XX 00000 Suite HSTNTX89 713 225 NO Southwest Kansas City R G G
L120
---------------------------------
Los Angeles Y G G
---------------------------------
Minneapolis Y G G
---------------------------------
New York R R R
---------------------------------
Oklahoma City R G G
---------------------------------
Philadelphia R R G
---------------------------------
San Antonio G G G
---------------------------------
San Diego R G G
---------------------------------
St. Louis Y G G
---------------------------------
Tulsa R G G
---------------------------------
Washington G G G
-----------------------------------------------------------------------------------------------------------------------------------
Indianapolis 000 Xxxxxxxx Xxx., Xxxxxxxxxxxx,
(Xxxxxxxx) XX 00000 IPLSIN74 317 637 TBD Michigan Louisville G G G
---------------------------------
Milwaukee Y G G
---------------------------------
Nashville G G G
---------------------------------
New York R R R
---------------------------------
Philadelphia G G G
---------------------------------
Sacramento R R G
---------------------------------
San Diego R R G
---------------------------------
San Francisco R R G
---------------------------------
St. Louis G G G
---------------------------------
Washington G G G
-----------------------------------------------------------------------------------------------------------------------------------
===================================================================================================================================
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Xxxxxxx XXXXX 000 X. Xxxxxx Xxxx, Xxxxxxx, EVRTWAXA 425 000 X X X Xxxxxxxxxx
XX 00000 Capacity
5/15/00
-----------------------------------------------------------------------------------------------------------------------------------
Everett / Seattle GTENS & 0000 0xx Xxxxxx, Xxxxxxx, XX STTLWAWB N/A N/A R R R
ATTLS
-----------------------------------------------------------------------------------------------------------------------------------
GTENS & 0000 0xx Xxxxxx, Xxxxxxx, XX STTLWAWB N/A N/A PEND PEND PEND 03/23/2000
MCI
-----------------------------------------------------------------------------------------------------------------------------------
Fort Lauderdale Xxxx South 000 XX 0xx Xxxxxx, Xxxx FTLDFLMR 954 000 X X X
Xxxxxxxxxx, XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
Fort Worth SBC 0000 Xxxxxxxx Xx, Xxxxx Xxxxx, FTWOTXMA 817 000 X/X X X
XX, 00000
-----------------------------------------------------------------------------------------------------------------------------------
Harrisburg Xxxx Atlantic 000 Xxxx Xx. Xxxxxxxxxx, XX HRBGPAHA 717 213 G G G
-----------------------------------------------------------------------------------------------------------------------------------
Houston ATTLS 000 Xxxxxx Xx XXXXXX00 713 752 G G G
--------------
-----------------------------------------------------------------------------------------------------------------------------------
MCI/WC 000 Xxxxxx Xx., 00xx Xxxxx # 000, XXXXXXXX 713 000 X X X Xxxxxxxxxx
Xxxxxxx, XX 00000-0000 Capacity
5/30/00
--------------
-----------------------------------------------------------------------------------------------------------------------------------
SBC 0 Xxxxx Xxxxx (777 Walker) Houston, HSTNTX93 713 000 X X X
XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
Indianapolis MCI/WC 000 Xxxxxxxx Xxx., Xxxxxxxxxxxx, XXXXXX00 317 000 X X X
(Xxxxxxxx) XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
Page 6 of 12
===========================================================================================
DIRECT BACKBONE - Most Popular
CONNECT City Pairs
==================
==============================================================================================================================
BACKBONE ROUTE
GNI POP ADDRESS CLLI NPA NXX INSIDE RING TO CITY OC12 OC3 DS3
==============================================================================================================================
Indianapolis 175 College, (Telecom),
(College) Xxxxxxxxxxxx, XX 00000 IPLSINDQ 317 822 TBD Michigan Louisville G G G
-------------------------------------
Milwaukee Y G G
-------------------------------------
Nashville G G G
-------------------------------------
New York R R R
-------------------------------------
Philadelphia G G G
-------------------------------------
Sacramento R R G
-------------------------------------
San Diego R R G
-------------------------------------
San Francisco R R G
-------------------------------------
St. Louis G G G
-------------------------------------
Washington G G G
------------------------------------------------------------------------------------------------------------------------------
Indianapolis 000 X. Xxxxx Xx.,
(XX) Xxxxxxxxxxxx, XX 00000 IPLVINEA 317 955 TBD Michigan Louisville G G G
-------------------------------------
Milwaukee Y G G
-------------------------------------
Nashville G G G
-------------------------------------
New York R R R
-------------------------------------
Philadelphia G G G
-------------------------------------
Sacramento R R G
-------------------------------------
San Diego R R G
-------------------------------------
San Francisco R R G
-------------------------------------
St. Louis G G G
-------------------------------------
Washington G G G
------------------------------------------------------------------------------------------------------------------------------
Jacksonville 95 Hanover St,. (Shelter Pop),
Xxxxxxxxxxxx, XX 00000 JCVNFLIM 904 463 TBD Florida Miami G G G
-------------------------------------
New York R R R
-------------------------------------
Raleigh Y G G
-------------------------------------
St. Louis Y G G
-------------------------------------
Tampa Y G G
------------------------------------------------------------------------------------------------------------------------------
Kansas City 0000 Xxxx 00xx Xxxxxx, Xxxxxx
Xxxx, XX 00000 KACAMOBZ 816 842 TBD Southwest Minneapolis Y G G
-------------------------------------
Okalahoma City R G G
-------------------------------------
San Xxxxxxxxx X X X
-------------------------------------
St. Louis Y G G
-------------------------------------
Topeka G G G
-------------------------------------
Tulsa R G G
------------------------------------------------------------------------------------------------------------------------------
Kansas City 0000 Xxxxx Xxxxxx, Xxxxxx Xxxx,
XX 00000 KSCAMOZN 816 471 TBD Southwest Minneapolis Y G G
-------------------------------------
Okalahoma City R G G
-------------------------------------
San Xxxxxxxxx X X X
-------------------------------------
St. Louis Y G G
-------------------------------------
Topeka G G G
-------------------------------------
Tulsa R G G
------------------------------------------------------------------------------------------------------------------------------
==================================================================================================================
ACCESS
BACKBONE AVAILABILITY
=============================
ACCESS AVAILABILITY
==================================================================================================================
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
==================================================================================================================
Indianapolis MCI/WC 111 Monument Circle, 2nd Floor,
(College) Xxxxxxxxxxxx, XX 00000 IPLSINLR 317 842 G N/E G
-----------------
-----------------
-----------------
-----------------
-----------------
-----------------
-----------------
-----------------
-----------------
-----------------
-----------------
-----------------
------------------------------------------------------------------------------------------------------------------
Indianapolis AMTC 000 X. Xxxxxxxx Xx.,
(XX) Xxxxxxx Xxxxxxx Office IPLSIN01 317 221 PEND PEND PEND 04/27/00
------------------------------------------------------------------------------------------------------------------
ATTLS 000 X. Xxxxx Xx. XXXXXXXX 317 532 PEND PEND PEND 04/27/00
------------------------------------------------------------------------------------------------------------------
MCI/WC 000 Xxxxxxxx Xxxxxx,
Xxxxx 000 IPLSINLR 317 842 PEND PEND PEND 04/27/00
------------------------------------------------------------------------------------------------------------------
Jacksonville Xxxx South 000 X. Xxxxx Xx., Xxxxxxxxxxxx,
XX 00000 JCVLFLCL 904 000 X X X
------------------------------------------------------------------------------------------------------------------
Xxxxxx Xxxx E-SPIRE 0000 Xxxx Xx., # 0000, Xxxxxx
Xxxx, XX 00000 KSCYMOMC 816 303 R G G
------------------------------------------------------------------------------------------------------------------
Kansas City SBC 0000 XxXxx Xxxxxx KSCYMO55 816 218 PEND PEND PEND 04/27/00
------------------------------------------------------------------------------------------------------------------
E-SPIRE 0000 Xxxx Xx., # 0000, Xxxxxx
Xxxx, XX 00000 KACAMODU 816 303 PEND PEND PEND 04/14/00
------------------------------------------------------------------------------------------------------------------
===========================================================================================
DIRECT BACKBONE - Most Popular
CONNECT City Pairs
==================
==============================================================================================================================
BACKBONE ROUTE
GNI POP ADDRESS CLLI NPA NXX INSIDE RING TO CITY OC12 OC3 DS3
==============================================================================================================================
Los Angeles 624 S. Grand GNI fiber
to 611 Wilshire LSANCARC 213 489 ICB West Miami R R G
------------------------------ -----------------------------------
Minneapolis Y G G
------------------------------ -----------------------------------
New York R R G
------------------------------ -----------------------------------
Oakland G G G
------------------------------ -----------------------------------
Philadelphia R R G
------------------------------ -----------------------------------
Phoenix G G G
------------------------------ -----------------------------------
Portland R R G
------------------------------ -----------------------------------
Xxxx X X X
------------------------------ -----------------------------------
------------------------------
2nd Floor Sacramento Y G G
------------------------------ -----------------------------------
Salinas G G G
------------------------------
000 Xxxxxxxx, 0xx Xxxxx, Xxxxx # 000, Xxx Xxxxxxx, XX 00000
-----------------------------------
Salt Lake City R Y G
-----------------------------------
San Antonio G G G
-----------------------------------
San Diego R G G
-----------------------------------
San Francisco G G G
-----------------------------------
San Xxxx G G G
-----------------------------------
San Xxxx Obispo G G G
-----------------------------------
Santa Xxxxxxx Y G G
-----------------------------------
Seattle R R R
-----------------------------------
Washington R R G
------------------------------------------------------------------------------------------------------------------------------
Louisville 0000 X. 0xx Xx, Xxxxxxxxxx,
XX 00000 LSVMKYPL 502 634 ICB East Nashville G G G
------------------------------------------------------------------------------------------------------------------------------
Manassas
------------------------------------------------------------------------------------------------------------------------------
Miami 00 X.X. 0xx Xx., 0xx Xxxxx,
Xxxxx, Xxxxxxx 00000 MIASFLTT 305 381 ICB Florida New York R R R
-----------------------------------
Newark R R R
-----------------------------------
Orlando R G G
---
-----------------------------------
San Francisco R R G
-----------------------------------
Tampa G G G
-----------------------------------
Washington G G G
------------------------------------------------------------------------------------------------------------------------------
Milwaukee 000 X. Xxxxx Xx, Xxxxxxxxx,
XX 00000 MILAWIIR 414 807 XXX Xxxxxxxxxxxx Xxxxxxxxxx X X X
------------------------------------------------------------------------------------------------------------------------------
Xxxxxxxxxxx 000 X 0xx Xxxxxx, Xxxxxxxxxxx,
XX, 00000 MPLTMN41 612 000 XXX Xxxxxxxxxxxx Xxx Xxxx R R R
-----------------------------------
Seattle R R R
-----------------------------------
Washington R R G
------------------------------------------------------------------------------------------------------------------------------
Mountain View 000 Xxxxxxxx Xx., 0xx Xx,
Xxxxxxxx Xxxx, XX 00000 MTVWCAGC 650 966 TBD
----------------------------------------------------------------------------------------- -----------------
Nashville 0000 Xxxxxx Xxx, Xxxxxxxxx,
XX 00000 NSVMTNNN 615 258 ICB East St. Louis Y G G
-----------------------------------
==================================================================================================================
ACCESS
BACKBONE AVAILABILITY
==============================================
ACCESS AVAILABILITY
===================================================================================================================================
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
===================================================================================================================================
Los Angeles MCI/WC 000 X. 0xx, Xxx Xxxxxxx, XXXXXXXX 000 000 X/X X/X X
XX 00000
------------------------------------------------------------------------------------------------------------------
GTENS 000 X. Xxxxx 0xx Xx,
Xxx Xxxxxxx, XX 00000 LSANCARC 213 316 R G G
------------------------------------------------------------------------------------------------------------------
GTENS PEND PEND PEND 5/30/00
------------------------------------------------------------------------------------------------------------------
PacBell PEND PEND PEND 6/01/00
------------------------------------------------------------------------------------------------------------------
ATTLS 000 X. Xxxxx, 0xx Xxxxx,
Xxx Xxxxxxx, XX 00000 LSANCARC 213 627 G G G
------------------------------------------------------------------------------------------------------------------
GTENS N/E N/E PEND 8/11/00
------------------------------------------------------------------------------------------------------------------
MCI/WC 000 X. 0xx, Xxx Xxxxxxx,
XX 00000 LSANCAGJ 213 330 R Y G Additional Capacity 5/1/00
------------------------------------------------------------------------------------------------------------------
PacBell 000 X Xxxxx, Xxx Xxxxxxx,
XX 00000 LSANCA03 213 217 G G G
----------------------------------------------
----------------------------------------------
----------------------------------------------
----------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------
Louisville Xxxx South 000 Xxxxxx Xxxxx,
Xxxxxxxxxx, XX 00000 LSVLKYAP 502 294 G G G
-----------------------------------------------------------------------------------------------------------------------------------
Washington AOL Only
-----------------------------------------------------------------------------------------------------------------------------------
Miami Xxxx South 00 XX 0xx Xx, Xxxxx,
XX 00000 MIAMFLGR 305 237 G G G Additional Capacity 6/1/00
-----------------------------------------------------------------------------------------------------------------------------------
MCI/WC 0000 XX 00xx Xxxxxxx MIANFLPV 305 639 G G G Additional Capacity 8/11/00
-----------------------------------------------------------------------------------------------------------------------------------
Nextlink N/E N/E PEND 3/17/00
Can be equipped to
-----------------------------------------------------------------------------------------------------------------------------------
Milwaukee Ameritech 0000 Xxxxx Xx. Xxxxxxxxx,
XX 00000 MILWWI12 414 256 G G G
-----------------------------------------------------------------------------------------------------------------------------------
Minneapolis XX Xxxx 000 X 0xx Xx. Xxxxxxxxxxx,
XX 00000 MPLSMNDT 612 370 N/E G G
-----------------------------------------------------------------------------------------------------------------------------------
KMC 000 Xxxxx Xxx. GLVYMN06 612 279 PEND PEND PEND 3/17/00
-----------------------------------------------------------------------------------------------------------------------------------
Mountain View MCI/WC 00 Xxxxx Xxxxxx Xx. SNJSCAJN 408 975 PEND PEND PEND 5/30/00
-----------------------------------------------------------------------------------------------------------------------------------
Pacbell 000 Xxxx Xx. XXXXXX00 650 210 PEND PEND PEND 5/30/00
-----------------------------------------------------------------------------------------------------------------------------------
Nashville Xxxx South 0000 Xxxxxxxx Xxx, Xxxxxxxxx,
XX 00000 NSVLTNIN 615 226 G G G Additional Capacity 7/18/00
-----------------------------------------------------------------------------------------------------------------------------------
=======================================================
DIRECT BACKBONE - Most Popular
CONNECT City Pairs
==================
==============================================================================================================================
BACKBONE ROUTE
GNI POP ADDRESS CLLI NPA NXX INSIDE RING TO CITY OC12 OC3 DS3
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Xxx Xxxx 0xx Xxxxxx, X 31st-W 33rd NYCPNYQP 212 629 NO New England Newark R R R
(Penn Station), -----------------------------------
Xxx Xxxx Xxxx, XX 00000 Philadelphia G G G
-----------------------------------
Phoenix R R R
------------------------- -----------------------------------
Poughkeepsie R R R
-----------------------------------
Reston R R R
-----------------------------------
Richmond R R R
-----------------------------------
Penn Station to 60 Xxxxxx to BA C.O., 3 Node Ring Rochester R R R
-----------------------------------
Sacramento R R R
-----------------------------------
San Diego R R R
-----------------------------------
San Francisco R R G
-----------------------------------
San Xxxx R R G
------------------------- -----------------------------------
Penn Station to 60 Xxxxxx Seattle R R R
-----------------------------------
St. Louis R R R
-----------------------------------
Sterling R R R
-----------------------------------
Syracuse R R R
-----------------------------------
Washington G G G
-----------------------------------
White Plains R R R
--------------------------------------------------------------------------------------------------------------------------------
New York 60 Xxxxxx Mezzanine NYCMNYZR 212 791 ICB New England Newark R R R
--------------------- -----------------------------------
Philadelphia G G G
--------------------- -----------------------------------
Phoenix R R R
--------------------- -----------------------------------
Poughkeepsie R R R
--------------------- -----------------------------------
Reston R R R
------------------------------------------------ -----------------------------------
00 Xxxxxx Xxxxxx, XXXXXXXX 212 962 Richmond R R R
(18th floor), -----------------------------------
Xxx Xxxx Xxxx, Xxxxxxxxx X X X
XX 00000 -----------------------------------
Sacramento R R R
-----------------------------------
San Diego R R R
-----------------------------------
San Francisco R R G
-----------------------------------
San Xxxx R R G
-----------------------------------
Seattle R R R
-----------------------------------
St. Louis R R R
-----------------------------------
Sterling R R R
-----------------------------------
Syracuse R R R
-----------------------------------
Washington G G G
-----------------------------------
White Plains R R R
--------------------------------------------------------------------------------------------------------------------------------
Newark 0 Xxxxxxx Xxxxx Xxxx, XXXXXXXX 201 345 NO New England Philadelphia R R R
Newark, NJ (AMTRAC Colo) -----------------------------------
07105 San Xxxx R R R
-----------------------------------
Washington R R R
--------------------------------------------------------------------------------------------------------------------------------
================================================================================================================================
ACCESS
BACKBONE AVAILABILITY
==========================================
ACCESS AVAILABILITY
================================================================================================================================
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Xxx Xxxx XXX/XX 000 0xx Xxxxxx XXXXXX00 212 000 X X X
--------------------------------------------------------------------------------------------------------------------------------
Xxxx Xxxxxxxx 0000 0xx Xxxxxx, XXXXXX00 212 000 X/X X X
Xxx Xxxx, XX 00000
--------------------------------------------------------------------------------------------------------------------------------
Time Warner 2 Penn Plaza NYCMNYPZ 212 000 X X/X X/X
--------------------------------------------------------------------------------------------------------------------------------
Xxx Xxxx Time Warner 00 Xxxxxx Xx., Xxxxx 000, XXXXXXXX 212 000 X X/X X/X
Xxx Xxxx Xxxx, XX 00000
--------------------------------------------------------------------------------------------------------------------------------
MCI/WC 000 0xx Xxxxxx XXXXXX00 212 205 R G Y
--------------------------------------------------------------------------------------------------------------------------------
ATTLS 00 Xxxxx Xxxxxx NYCMNYBX 212 276 PEND PEND PEND 5/12/00
------------------------------------------------------------------------------------------------------------------------------------
MCI/WC 000 0xx Xxxxxx XXXXXX00 212 220 R G Y Additional Capacity
3/24/00
------------------------------------------------------------------------------------------------------------------------------------
Xxxx Atlantic 0000 0xx Xxxxxx, XXXXXX00 212 000 X X X Xxxxxxxxxx Xxxxxxxx
Xxx Xxxx, XX 00000 8/11/00
-----
-----
------------------------------------------------------------------------------------------------------------------------------------
Nextlink 00 Xxxxxx Xx., 00xx Xxxxx, XXXXXXXX 914 204 N/E G G Additional Capacity XXX
Xxx Xxxx Xxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Newark Xxxx Atlantic 000 Xxxxxx Xx. Xxxxxx, XXXXXXXX 973 000 X X X Xxxxxxxxxx Xxxxxxxx
XX 00000 8/11/00
------------------------------------------------------------------------------------------------------------------------------------
Page 9 of 12
------------------------------------------------------
DIRECT BACKBONE-Most Popular
CONNECT City Pairs
-----------------------------------------------------------------------------------------------------------------------------------
GNI POP ADDRESS CLLI NPA NXX INSIDE RING BACKBONE ROUTE OC12 OC3 DS3
TO CITY
-----------------------------------------------------------------------------------------------------------------------------------
Oakland 000 0xx Xxxxxx, Xxxxxxx, XX OKLDCA34 510 832 XXX Xxx
(0xx Xxxxxx) 00000 Xxxxxxxx R R G
----------------------------------
Xxxx X X X
----------------------------------
Sacramento G G G
----------------------------------
Salinas Y G G
----------------------------------
Salt Lake City R Y G
----------------------------------
San Diego R G G
----------------------------------
San Francisco G G G
----------------------------------
San Xxxx G G G
----------------------------------
Seattle R R R
-----------------------------------------------------------------------------------------------------------------------------------
Oakland 000 00xx Xxxxxx, Xxxxxx Xxxxxxxx, XXXXXXXX 510 839 XXX Xxx
(00xx Xxxxxx) 0xx Xxxxx, Xxxxxxx, XX 00000 Portland R R G
----------------------------------
Xxxx X X X
----------------------------------
Sacramento G G G
----------------------------------
Salinas Y G G
----------------------------------
Salt Lake City R Y G
----------------------------------
San Diego R G G
----------------------------------
San Francisco G G G
----------------------------------
San Xxxx G G G
----------------------------------
Seattle R R R
-----------------------------------------------------------------------------------------------------------------------------------
Oklahoma City 000 X. Xxxxx Xx, Xxxxxxxx Xxxx, XXXXXXXX 405 254 XXX Xxxxxxxxx
XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
Orlando 000 Xxxxx Xx, (Xxxxxxx XxX), XXXXXXXX 407 558 XXX Xxxxxxx Xxxxx X X X
Xxxxxxx, XX 00000
----------------------------------
Washington R G G
-----------------------------------------------------------------------------------------------------------------------------------
Philadelphia 000 X. Xxxxx Xx., Xxx 000, XXXXXXXX 215 382 ICB New England Poughkeepsie R Y G
(N. Xxxxx Xx.) Xxxxxxxxxxxx, XX 00000
----------------------------------
San Diego R R G
----------------------------------
Syracuse G G G
----------------------------------
Washington G G G
-----------------------------------------------------------------------------------------------------------------------------------
Phoenix 000 X. 0xx Xx., Xxxxxxx, XX 00000 PHNAAZGY 602 524 ICB West San Diego R G G
-----------------------------------------------------------------------------------------------------------------------------------
Phoenix 0000 X. Xxxxxxx Xxx., Tower Bldg., PHNXAZUI 602 258 XXX Xxxx
(X. Xxxxxxx) Xxx X00, Xxxxxxx XX 00000 San Diego R G G
------------------------------------------------------------------------------------------------------------------------------------
Pittsburgh 000 Xxxxx Xx, Xxxxxxxxx, XX 00000 PITDPANF 412 762 TBD Northeast Washington G G G
----------------------------------
-----------------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------
ACCESS
BACKBONE AVAILABILITY
-----------------------------------
ACCESS AVAILABILITY
------------------------------------------------------------------------------------------------------------------------------------
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
------------------------------------------------------------------------------------------------------------------------------------
Oakland PacBell 0000 Xxxxxxxx Xx. XXXXXX00 510 869 R G G
(5th Avenue)
------------------------------------------------------------------------------------------------------------------------------------
Oakland MCI/WC 0000 Xxxxxxxx Xx. XXXXXX00 510 446 PEND PEND PEND TBD
(20th Street)
------------------------------------------------------------------------------------------------------------------
PacBell PEND PEND PEND 05/30/2000
------------------------------------------------------------------------------------------------------------------------------------
Oklahoma City SBC 000 Xxxx XxXxx, Xxxxxxxx OKCYOKCE 405 000 X/X X X
Xxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Xxxxxxx Xxxx South 45 N Magnolia Ave., Orlando, ORLDFLPC 407 000 X X X Xxxxxxxxxx Xxxxxxxx
XX 00000 3/17/00
------------------------------------------------------------------------------------------------------------------------------------
Philadelphia MCI/WC 0000 Xxxxxx Xx, 00xx Xxxxx, 0 XXXXXXXX 000 977 G G G Additional Capacity
(N. Xxxxx Xx.) Xxxx Xxxxxx, Xxxxxxxxxxxx, XX 00000 8/11/00
------------------------------------------------------------------------------------------------------------------
ATTLS 0000 Xxxx, Xxxxxxxxxxxx, XX 00000 PHLAPAAZ 215 000 X X X
------------------------------------------------------------------------------------------------------------------
Xxxx Xxxxxxxx 000 Xxxx Xx., Xxxxxxxxxxxx, XX PHLAPAMK 215 309 G G G Additional Capacity
19107 8/11/00
------------------------------------------------------------------------------------------------------------------
Nextlink 000 X. Xxxxx Xx., 0xx Xx. PHLAPAFG 215 733 PEND PEND PEND 03/31/2000
------------------------------------------------------------------------------------------------------------------------------------
Phoenix XXX 0000 X. Xxxxxxx #000 PHNXAZ28 602 277 R PEND PEND 03/17/2000
------------------------------------------------------------------------------------------------------------------
USW 000 X Xxxxxx Xx., Xxxxxxx, XX PHNXAZMA 602 000 X/X X X
00000
------------------------------------------------------------------------------------------------------------------------------------
Xxxxxxx MCI/WC 0000 X. Xxxxxxx Xxx. PHNZAZGN 602 630 PEND PEND PEND 05/01/2000
(N. Central)
------------------------------------------------------------------------------------------------------------------
USW 000 X Xxxxxx Xx., Xxxxxxx, XX PHNXAZMA 602 364 R PEND PEND 03/17/2000
85003
------------------------------------------------------------------------------------------------------------------------------------
Pittsburgh Xxxx Atlantic 000 0xx Xxxxxx, Xxxxxxxxxx, XX PITBPADT 412 261 G G G Additional Capacity
15219 8/11/00
------------------------------------------------------------------------------------------------------------------------------------
Page 10 of 12
---------------------------------------------------------
DIRECT BACKBONE-Most Popular
CONNECT City Pairs -----------------
------------------------------------------------------------------------------------------------------------------------------------
GNI POP ADDRESS CLLI NPA NXX INSIDE RING BACKBONE ROUTE
TO CITY OC12 OC3 DS3
------------------------------------------------------------------------------------------------------------------------------------
Portland 000 Xxxxx Xxxxxxxxxx Xxxxxx, Xxx XXXXXXXX 000 219 XXX Xxxxxxxxx X X X
000 0xx Xxxxx, Xxxxxxxx, XX 00000 Sacramento
-----------------------------------
Salinas R R G
-----------------------------------
San Francisco R R G
-----------------------------------
San Xxxx X X X
-----------------------------------
Seattle R R R
------------------------------------------------------------------------------------------------------------------------------------
Poughkeepsie New Palz Toll Station, Exit 18 NY, NWPLNYJO 914 255 XXX Xxx Xxxxxxx Xxxxxxxxxx X X X
00000
------------------------------------------------------------------------------------------------------------------------------------
Raleigh 000 X. Xxxxxxxxxx Xx., 0xx Xxxxx, RLGINCHK 919 839 NO
Xxxxxxx, XX 00000 Richmond Y G G
-----------------------------------
St. Louis Y G G
-----------------------------------
Tampa R G G
-----------------------------------
Washington G G G
------------------------------------------------------------------------------------------------------------------------------------
Reno 000 Xxxxx Xxxxxxxx, Xxxxx # 000, XXXXXXXX 702 786 ICB Xxxx Xxx Xxxx X X X
Xxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Reston Washington Y G G
------------------------------------------------------------------------------------------------------------------------------------
Richmond 000 Xxxxxxxx Xx, Xxx.0000, XXXXXXXX 804 649 ICB Xxxx Xxxxxxxxxx X X X
Xxxxxxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Sacramento 000 X Xxxxxx, 0xx Xxxxx, SCRMCAWC 916 235 XXX Xxxxxxxxx Xxxxxxx X X X
Xxxxxxxxxxx, XX 00000 ----
------------------------------------------------------------------------------------------------------------------------------------
Salt Lake City R Y
----
-----------------------------------
San Francisco G G
----
--------------------- 000 X Xxxxxx, 00xx Xxxxx Xxxxx 0000, Xxxxxxxxxx, XX 00000
-----------------------------------
San Xxxx G G
----
-----------------------------------
Seattle R R R
------------------------------------------------------------------------------------------------------------------------------------
Salinas 915 G and H Xxxxxxx Road, 1st SLNSCAMD 831 757 NO Xxxx Xxx Xxxxxxxxx X X X
Xxxxx, Xxxxxxx, XX 00000 -----------------------------------
San Xxxx Y G G
-----------------------------------
San Xxxx Obispo G G G
-----------------------------------
Seattle R R R
------------------------------------------------------------------------------------------------------------------------------------
Salt Lake City 000 Xxxxx Xxxxxx, Xxxxx 0000, XXXXXXXX 801 532 ICB Xxxx Xxx Xxxxxxxxx X X X
Xxxx Xxxx Xxxx, XX 00000
-----------------------------------
San Xxxx X X X
-----------------------------------
Seattle R R R
------------------------------------------------------------------------------------------------------------------------------------
San Antonio 000 Xxxxxx Xxx, Xxx Xxxxxxx, XX SNANTX41 210 600 ICB Southwest San Diego R G G
78225
-----------------------------------
St. Louis Y G G
------------------------------------------------------------------------------------------------------------------------------------
San Diego 0000 Xxxxxxxxxx Xxx, 0xx Xxxxx, SNDGCAZX 619 563 ICB Xxxx Xxx Xxxx Xxxxxx X X X
Xxx Xxxxx, XX 00000 -----------------------------------
Santa Xxxxxxx R G G
-----------------------------------
St. Louis R G G
-----------------------------------
Washington R R G
------------------------------------------------------------------------------------------------------------------------------------
San Francisco 00 Xxxxxxx Xxxxxx, Xxxxx # 000, XXXXXXXX 415 000 XXX Xxx Xxx Xxxx G G G
-------
Xxx Xxxxxxxxx, XX 00000 -----------------------------------
San Xxxx Obispo Y G G
-----------------------------------
Seattle R R R
-----------------------------------
St. Louis Y G G
------------------------------------------------------------------------------------------------------------------------------------
ACCESS
BACKBONE AVAILABILITY
-----------------------------------------------------------
ACCESS AVAILABILITY
------------------------------------------------------------------------------------------------------------------------------------
GNI POP VENDOR ADDRESS CLU NPA NXX OC12 OC3 DS3 COMMENTS
------------------------------------------------------------------------------------------------------------------------------------
Portland MCI/WC 000 XX 0xx Xxx., 0xx Xxxxx, XXXXXXXX 503 000 X/X X X
Xxxxx 000
------------------------------------------------------------------------------------------------------------------------------------
XXX 000 XX 0xx, # 000 Xxxxxxxx, XXXXXXXX 503 000 X X X Xxxxxxxxxx Xxxxxxxx 0/0/00
XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Poughkeepsie Xxxx Atlantic 00 X. Xxxxxxxx Xx. XXXXXXXX 914 431 PEND PEND PEND 3/24/00
Xxxxxxxxxxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Xxxxxxx Xxxx Xxxxx 000 X. Xxxxxx Xx. XXXXXXXX 919 715 G G G Additional Capacity 7/24/00
------------------------------------------------------------------------------------------------------------------------------------
Reno MCI/WC 000 X Xxxxxxxx Xx, Xxxx, XX RENONVMP 775 332 N/E G G
89501
------------------------------------------------------------------------------------------------------------------------------------
Reston AOL Only
------------------------------------------------------------------------------------------------------------------------------------
Richmond Xxxx Atlantic 000 X Xxxxx Xx., Xxxxxxxx, XX RCMDVAGR 804 235 G G G
------------------------------------------------------------------------------------------------------------------------------------
Sacramento MCI/WC 0000 Xxxx Xxxxx Xxxxx RCRDCAGJ 916 463 PEND PEND PEND 4/2/00
-----------------------
-----------------------
G
------------------------------------------------------------------------------------------------------------------------------------
PacBell 0000 X Xxxxxx XXXXXX00 916 325 PEND PEND PEND 5/30/00
G
------------------------------------------------------------------------------------------------------------------------------------
MCI/WC 2820 Kovr Dr. WSCRCABY 916 569 G N/E Y
G
------------------------------------------------------------------------------------------------------------------------------------
PacBell 000 X Xxxxxx, # 0000, XXXXXXXX 916 000 X/X X X
Xxxxxxxxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Salinas PacBell 000 Xxxxxx Xxxxxx, Xxxxxxx, XXXXXX00 000 000 X/X XXXX XXXX 0/00/00
XX 00000 ------------------------
------------------------
------------------------
------------------------------------------------------------------------------------------------------------------------------------
Salt Lake City XXX 0 Xxxxx Xxxxxx, Xxxx Xxxx Xxxx, XXXXXXXX 000 000 X X X Xxxxxxxxxx Xxxxxxxx 0/00/00
XX 00000
------------------------------------------------------------------------------------------------------------------------------------
USW 000 Xxxxx Xxxxx Xx. XXXXXXXX 801 220 PEND PEND PEND 3/20/00
----------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
San Antonio MCI/WC 000 Xxxxx Xxxxx Xxxx'x Xxxxxx, XXXXXXXX 210 000 X X X
Xxx Xxxxxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
SBC 000 Xxxxxxxxxx Xxxxxx, Xxx XXXXXXXX 210 000 X/X X X
Xxxxxxx, XX 00000
------------------------------------------------------------------------------------------------------------------------------------
MCI/WC 00000 Xxxxxx Xxxxxx Xx. SNDJCADJ 619 320 PEND PEND PEND 4/27/00
------------------------------------------------------------------------------------------------------------------------------------
Xxx Xxxxx XxxXxxx 000 Xxxxxxxx, Xxx Xxxxx, XX SNDGCA02 619 203 N/E G G Additional Capacity 5/30/00
92103
------------------------------------------------------------------------------------------------------------------------------------
Nextlink 0000 Xxxxxx Xxxxx, Xxx Xxxxx, SNDJCA05 619 268 N/E PEND PEND 5/29/00
CA
------------------------------------------------------------------------------------------------------------------------------------
San Francisco MCI/WC 000 Xxxxxx Xx, 00 Xxxxx, Xxx XXXXXXXX 415 284 G G G Additional Capacity 5/1/00
Xxxxxxxxx, XX 00000-0000 ------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
ATTLS 0 Xxxx Xx, Xxx Xxxxxxxxx, XX SNFCCAFJ 415 268 G G G Additional Capacity 5/15/00
94111
------------------------------------------------------------------------------------------------------------------------------------
PacBell 000 Xxxxxx, Xxxxx 000, 00000 XXXXXX00 415 203 N/E Y G
------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
===========================================================================================
DIRECT BACKBONE - Most Popular
CONNECT City Pairs
==================
====================================================================================================================================
BACKBONE ROUTE
GNI POP ADDRESS CLLI NPA NXX INSIDE RING TO CITY OC12 OC3 DS3
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Xxx Xxxx 00 Xxxxxxx, 0xx Xxxxx, Xxx Xxxx, SNJSCAMC 408 971 XXX Xxx Xxx Xxxx Xxxxxx X X X
XX 00000 -------
----------------------------------
Seattle R R R
-----------------------------------------------------------------------------------------------------------------------------------
San Xxxx 000 Xxxxx 0xx Xxxxxx, Xxx Xxxx, XXXXXXXX 408 277 XXX Xxx Xxx Xxxx Xxxxxx X X X
(Xxxxx 0xx) XX 00000 -------
----------------------------------
Seattle R R R
-----------------------------------------------------------------------------------------------------------------------------------
San Xxxx Obispo 999 Xxxxxxxx Dr., San Xxxx SNLOCAGX 805 597 XXX Xxxx Xx. Xxxxx X X X
Xxxxxx, XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
Santa Xxxxxxx 00 X. Xxxx Xx., 0xx Xx., Xxxxx XXXXXXXX 805 000 XXX Xxxx
Xxxxxxx, XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
Seattle 0000 0xx Xxxxxx, 00xx Xxxxx Xxxxx XXXXXXXX 206 770 ICB Xxxxxxxxx Xxxxxxxxxx X X X
0000, Xxxxxxx, XX 00000 -------
-----------------------------------------------------------------------------------------------------------------------------------
Xxxxxxxx Xxxxxxxxxx Y G G
-----------------------------------------------------------------------------------------------------------------------------------
St. Louis 00 Xxxxx Xx., Xx. Xxxxx, XX 00000 STLUMOBN 314 547 TBD Northcentral Washington R R G
-------
-----------------------------------------------------------------------------------------------------------------------------------
Syracuse 282.93 MP 282.93 Exit 36, SYRCNYSC 315 451 XXX Xxxxxxxxx Xxxxxxxxxx X X X
Xxxxxxxx, XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
Tampa 000 X. Xxxxx, X00 0xx Xxxxx Xxxxx XXXXXXXX 813 226 ICB Florida Xxxxxxxxxx X X X
# 000, Xxxxx, XX 00000
-----------------------------
Washington G G G
-----------------------------------------------------------------------------------------------------------------------------------
Topeka 000 XX Xxxxxxx Xx. (Corner 1st St.) TPKAKSUH TBD
(Xxxxxxx)
-----------------------------------------------------------------------------------------------------------------------------------
Topeka 000 XX Xxxxx Xxx, Xxxxxx, XX TPKAKSMS 785 350 TBD Southwest
(Tyler) 66603
-----------------------------------------------------------------------------------------------------------------------------------
Tulsa 000 X. 0xx Xx, Xxxxx, XX 00000 TULTOKEB 918 329 TBD Southwest
-----------------------------------------------------------------------------------------------------------------------------------
Vienna Washington Y G G
-----------------------------------------------------------------------------------------------------------------------------------
Washington DC 00 Xxxxxxxxxxxxx Xxxxxx, XXXXXXXX 000 000 XXX Xxx Xxxxxxx White Plains G G G
(Mass) Xxxxxxxxxx, X.X 00000
-----------------------------------------------------------------------------------------------------------------------------------
Washington DC 000/000 Xxxxx Xxxxxxx Xx, Xxxxx "X" WASHDCSC 202 737 ICB New England White Plains G G G
(Capitol) Xxx 000, Xxxxxxxxxx, X.X 00000
-----------------------------------------------------------------------------------------------------------------------------------
White Plains Old Xxxxxxx Ave & Xxxxxxx Ave, WHPLNYLS 914 693 XXX Xxx Xxxxxxx
Xxxxx Xxxxxx, XX 00000
-----------------------------------------------------------------------------------------------------------------------------------
==================================================================================================================
ACCESS
BACKBONE AVAILABILITY
===============================================
ACCESS AVAILABILITY
====================================================================================================================================
GNI POP VENDOR ADDRESS CLLI NPA NXX OC12 OC3 DS3 COMMENTS
====================================================================================================================================
San Xxxx MCI/WC 00 X Xxxxxx Xx, 00xx Xxxxx SNJSCAJN 408 000 X X X
#0000 Xxx Xxxx, XX 00000 -------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------
San Xxxx PacBell PEND PEND PEND TBD
(South 2nd)
-----------------------------------------------------------------------------------------------------------------------------------
MCI/WC 00 Xxxxx Xxxxxx Xx. XXXXXX00 000 975 PEND PEND PEND TBD
-----------------------------------------------------------------------------------------------------------------------------------
Nextlink 000 Xxxxxxx Xxxxx (Fremont) FRMTCAED 510 280 PEND PEND PEND TBD
-----------------------------------------------------------------------------------------------------------------------------------
PacBell 00 Xxxxxxx Xxx. SNJSCA02 408 277 PEND PEND PEND TBD
-----------------------------------------------------------------------------------------------------------------------------------
San Xxxx Obispo PacBell 000 Xxxxxx Xx. XXXXXX00 805 593 N/E G G
-----------------------------------------------------------------------------------------------------------------------------------
GTENS 000 X. Xxxxxx Xxxxxxx Xx. SNBBCAXF 805 417 G G G
-----------------------------------------------------------------------------------------------------------------------------------
Seattle MCI/WC 0000 0xx Xxxxxx, 00xx Xxxxx, XXXXXXXX 000 000 X/X X X
Xxxxxxx XX 00000
------------------------------------------------------------------------------------------------------------------------------------
ATTLS 0000 0xx Xxxxxx XXXXXXXX 206 320 G G G
------------------------------------------------------------------------------------------------------------------------------------
Sterling AOL Only
-----------------------------------------------------------------------------------------------------------------------------------
St. Louis SBC 0000 Xxxx Xxxxxx, Xx. Xxxxx, XX STLSMO01 314 206 R G G
63101
-----------------------------------------------------------------------------------------------------------------------------------
ATTLS 000 Xxxxxx Xx. XXXXX0XX 314 204 G G G
------------------------------------------------------------------------------------------------------------------------------------
Syracuse Xxxx Atlantic 000 X. Xxxxx Xx., Xxxxxxxx, SYRCNYSU 318 000 XXXX XXXX XXXX 0/00/00
XX 00000
------------------------------------------------------------------------------------------------------------------------------------
Tampa MCI/WC 000 Xxxx Xxxxxxx Xxxx., 00xx XXXXXX00 813 000 XXXX X X Xxxxxxxxxx Xxxxxxxx 0/00/00
Xxxxx, Xxxxx 0000
------------------------------------------------------------------------------------------------------------------------------------
GTENS 000 Xxxxxx Xx, Xxxxx, XX 00000 TAMPFLXA 813 440 R G Y Additional Capacity 5/15/00
------------------------------------------------------------------------------------------------------------------------------------
Topeka KMC 0000 XX Xxxxxxxx Xxxx. TPKAKS25 785 290 PEND PEND PEND 4/28/00
(Xxxxxxx)
------------------------------------------------------------------------------------------------------------------------------------
Topeka SBC 000 XX Xxxxxxx Xx, Xxxxxx, XX TPKAKSCA 785 836 N/E G G
(Tyler) 66612
------------------------------------------------------------------------------------------------------------------------------------
Tulsa MCI/WC 000 Xxxx 0xx Xx., Xxxxx, XX TULTOKEB 518 590 N/E G G
74103
------------------------------------------------------------------------------------------------------------------------------------
Specific LOB Only
------------------------------------------------------------------------------------------------------------------------------------
Vienna MCI/WC 60 Mass, Washington, D.C 20200 WASHDCMO 202 208 Y N/E G
------------------------------------------------------------------------------------------------------------------------------------
Washington DC XXX/XX 00 Xxxx, Xxxxxxxxxx, X.X 00000 WASHDCMO 202 208 R Y G Additional Capacity 4/27/00
(Mass)
------------------------------------------------------------------------------------------------------------------------------------
Washington DC ATTLS 0000 X Xxxxxx XX WASHDCTT 202 000 X X X
(Xxxxxxx)
------------------------------------------------------------------------------------------------------------------------------------
Xxxx Xxxxxxxx 00 X. Xx. XX, XX, XX WASHDCSW 202 205 G R G Additional Capacity 4/28/00
------------------------------------------------------------------------------------------------------------------------------------
White Plains Xxxx Atlantic 000 Xxxx Xx., Xxxxx Xxxxxx, WHPLNYWP 914 328 PEND PEND PEND XXX
XX 00000
------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------
KEY:
---------------------------------------------------
G = Available
Y = Limited Availability
R = Not Available
N/E= Not Equipped
PEND= Access on Order
No City Pair Forecasted
Ac
COS
--------------------------------------------------
Page 12 of 12
ATTACHMENT D
ORDER PROCESS FLOW
[DIAGRAM APPEARS HERE]
[DIAGRAM APPEARS HERE]
ATTACHMENT E
ORDER FORM
THE PURPOSE OF THIS CHECKLIST IS TO ENSURE YOUR ORDERS DO NOT GET
REJECTED. PLEASE COMPLETE AFTER YOU HAVE COMPLETED OTHER SECTIONS OF
THIS DATA GATHERING FORM. SALES ENGINEERS PLEASE ENTER YOU NAME AFTER
YOU HAVE VERIFIED THE REQUESTED INFORMATION
----------------------------------------------------------------------
----------------------------------------------------------------------
CHECKLIST ITEM SALES ENGINEERS NAME
----------------------------------------------------------------------
I HAVE VERIFIED EACH LOCATIONS ON-SITE PHONE
NUMBER TO ENSURE IT APPEARS AT THE LOCATION
THE CIRCUIT IS BEING INSTALLED AT
----------------------------------------------------------------------
I HAVE VERIFIED THE LOCATION OF EACH DEMARC
FOR EVERY SITE AND HAVE MADE PROVISIONS
FOR ANY NECESSARY INSIDE WIRING.
----------------------------------------------------------------------
A VISIO DRAWING COMPLETE WITH LOCATIONS
NPA/NXX, MILEAGE, AND PRODUCT TYPE/SPEED
AND OPTIONAL FEATURES.
----------------------------------------------------------------------
--------------------------------------------
THE INFORMATION REGARDING THE PROVISIONING
OPTION WILL BE PROVIDED BY THE CUSTOM SALES
GROUP.
--------------------------------------------
----------------------------------------------------------------------
IS THIS DS3/OCN ORDER TO BE PROVISIONED THRU GNI?
----------------------------------------------------------------------
Page 1 of 16 Checklist
--------------------------------------------------------------------------------
Please complete the attached form to order Private Line Service. This Form will
populate GTECC's Special Access Provisioning Forms and provide the details
necessary for the provisioning of this request.
--------------------------------------------------------------------------------
General Information: * (Yellow) Denotes Required Information
------------------------------------------
Blue = Requested Information
------------------------------------------
Salesperson Information: Green = completed by Custom Sales
--------------------------------------------------------------------------
. Salesperson Name
--------------------------------------------------------------------------
. Sales ID
--------------------------------------------------------------------------
. Branch
--------------------------------------------------------------------------
. Phone Number
--------------------------------------------------------------------------
. Fax Number
--------------------------------------------------------------------------
Pager Number
--------------------------------------------------------------------------
. E-mail Address
--------------------------------------------------------------------------
. Billing Platform LD/Bobco
--------------------------------------------------------------------------
. Market Segment Strategic Accounts
--------------------------------------------------------------------------
. Order Initiated Date
--------------------------------------------------------------------------
Sales Engineer Information:
--------------------------------------------------------------------------
. Sales Engineer Name
--------------------------------------------------------------------------
. Phone Number
--------------------------------------------------------------------------
. Fax Number
--------------------------------------------------------------------------
Pager Number
--------------------------------------------------------------------------
. E-mail Address
--------------------------------------------------------------------------
Operations/Sales Manager Information:
--------------------------------------------------------------------------
. Operations Manager Name
--------------------------------------------------------------------------
. Phone Number
--------------------------------------------------------------------------
. Fax Number
--------------------------------------------------------------------------
Pager Number
--------------------------------------------------------------------------
. E-mail Address
--------------------------------------------------------------------------
Customer Contact Information:
--------------------------------------------------------------------------
--------------------------------------------------------------------------
. Customer Contact Name
--------------------------------------------------------------------------
. Phone Number
--------------------------------------------------------------------------
Fax Number
--------------------------------------------------------------------------
Pager Number
--------------------------------------------------------------------------
E-Mail Address
--------------------------------------------------------------------------
Customer Account Information:
--------------------------------------------------------------------------
. Legal Business Name
--------------------------------------------------------------------------
GTECC Customer Account #
--------------------------------------------------------------------------
Project Name/ID
--------------------------------------------------------------------------
ICB Tracking Number (Required)
--------------------------------------------------------------------------
--------------------------------------------------------------------------
. Select Order Type New Order
--------------------------------------------------------------------------
For Cancellations, Disconnects,
Supplements and Changes Identify
--------------------------------------------------------------------------
attachment e Page 2 of 16 Customer Information
GTECC DSOC Coordinator (e-mail)
----------------------------------------------------------------------------------------------
GTECC PON# (Customer Order #)
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
. Select Access Arrangement Full Service
----------------------------------------------------------------------------------------------
. Select Pricing Method ICB Pricing
----------------------------------------------------------------------------------------------
. Custom Sales Number (Required)
----------------------------------------------------------------------------------------------
. Select a Billing Option Option 1 - 1 Invoice/1 Billing Address
----------------------------------------------------------------------------------------------
Select a SIC Code 99 - Other
----------------------------------------------------------------------------------------------
. Select an Ownership Type: Corporation
----------------------------------------------------------------------------------------------
If Ownership Type is Corporation, answer the following:
----------------------------------------------------------------------------------------------
. Provide Corporate Tax ID
----------------------------------------------------------------------------------------------
Provide President's Name
----------------------------------------------------------------------------------------------
Identify State of Incorporation:
----------------------------------------------------------------------------------------------
If Ownership Type is Partnership or Sole Proprietor provide ownership information:
--------------------------------------------------------------------------------------------------
First Name Last Name Social Security Number
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
. Is Customer Tax Exempt? (Y=Yes, N=No)
----------------------------------------------------------------------------------------------
If "YES" fax a copy of the Federal, State and/or Local Tax exempt certificates to (000) 000-0000
Main Billing Address:
--------------------------------------------------------------------------------------------------
. Dept. or individual to receive xxxx -
----------------------------------------------------------------------------------------------
. Company Name -
----------------------------------------------------------------------------------------------
. Street Address -
----------------------------------------------------------------------------------------------
. Suite -
----------------------------------------------------------------------------------------------
. City -
----------------------------------------------------------------------------------------------
. County -
----------------------------------------------------------------------------------------------
. State -
----------------------------------------------------------------------------------------------
. Zip Code -
----------------------------------------------------------------------------------------------
Mail Code -
----------------------------------------------------------------------------------------------
Xxxx Contact Information:
----------------------------------------------------------------------------------------------
. Xxxx Contact Name -
----------------------------------------------------------------------------------------------
. Xxxx Contact Phone -
----------------------------------------------------------------------------------------------
Xxxx Contact E-Mail Address -
----------------------------------------------------------------------------------------------
Federal Universal Service Fund Information:
----------------------------------------------------------------------------------------------
. USF qualified discount? (Y/N) [_]Qualified for USF Discount
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------
Billing Remarks
----------------------------------------------------------------------------------------------
Provide any comments necessary to
order will be billed properly.
(You can type up to 75 characters per line)
----------------------------------------------------------------------------------------------
attachment e Page 3 of 16 Customer Information
----------------------------------------------------------------------------------------
Circu
Location Specific Information: Location A
-------------------------------------------------------------------------------------
. NPA/NXX
-------------------------------------------------------------------------------------
. LATA
-------------------------------------------------------------------------------------
Local Access Provider, expected or current
-------------------------------------------------------------------------------------
Serving Wire Center CLLI
-------------------------------------------------------------------------------------
. ACTL CLLI
-------------------------------------------------------------------------------------
Baseline/Coordinated Service, provide CFA
-------------------------------------------------------------------------------------
. Demarc New or Existing?
-------------------------------------------------------------------------------------
List Carrier & Ckt ID, if existing
-------------------------------------------------------------------------------------
D1 Customer Profile #:
-------------------------------------------------------------------------------------
D1 Work Order Number
-------------------------------------------------------------------------------------
. Customer Requested Due Date
-------------------------------------------------------------------------------------
. Expedite Circuit Approved (Y/N)
-------------------------------------------------------------------------------------
Is Conversion Required? N/A
-------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------
Location Address:
-------------------------------------------------------------------------------------
. Local Business Name
-------------------------------------------------------------------------------------
. Street Address
-------------------------------------------------------------------------------------
. Building Name
-------------------------------------------------------------------------------------
. Room/Suite
-------------------------------------------------------------------------------------
. City
-------------------------------------------------------------------------------------
. State
-------------------------------------------------------------------------------------
. Postal ZIP Code
-------------------------------------------------------------------------------------
. Is inside wiring in place? (Y)es or (N)o
-------------------------------------------------------------------------------------
If No, who will complete inside wiring?
-------------------------------------------------------------------------------------
Completion Date for inside wiring.
-------------------------------------------------------------------------------------
Exact Location where circuit will be
terminated, if different from above:( Floor, ----------------------------------------
Suite, and Room)
-------------------------------------------------------------------------------------
Local Customer Contact Information
-------------------------------------------------------------------------------------
. Primary Local Contact Name
-------------------------------------------------------------------------------------
. Primary Local Contact Telephone #
-------------------------------------------------------------------------------------
. Is local contact on site? (Yes/No)
-------------------------------------------------------------------------------------
. On-Site Contact Name
-------------------------------------------------------------------------------------
. On-Site Contact Telephone #
-------------------------------------------------------------------------------------
. Technical Repair Contact Name
-------------------------------------------------------------------------------------
. Technical Repair Contact Telephone #
-------------------------------------------------------------------------------------
. Outage Contact Name
-------------------------------------------------------------------------------------
. Outage Contact Telephone #
-------------------------------------------------------------------------------------
. Outage Contact Pager #
-------------------------------------------------------------------------------------
. Outage Contact Fax #
-------------------------------------------------------------------------------------
Access Information:
-------------------------------------------------------------------------------------
. Access Hours (e.g. 8-5)
-------------------------------------------------------------------------------------
. Access Days (e.g. M-F)
-------------------------------------------------------------------------------------
. Customer Escort Required? (Yes/No)
-------------------------------------------------------------------------------------
Escort Name (If Required)
-------------------------------------------------------------------------------------
Escort Phone Number (If Required)
-------------------------------------------------------------------------------------
Equipment Information
-------------------------------------------------------------------------------------
. Was CPE sold by GTECC? (Y/N)
-------------------------------------------------------------------------------------
. CPE Equipment Type
-------------------------------------------------------------------------------------
CPE Contact Name/Telephone Number
-------------------------------------------------------------------------------------
CPE Manufacturer and Model Number
-------------------------------------------------------------------------------------
Software Release #
-------------------------------------------------------------------------------------
CPE Delivery Date
-------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
Circu
Location Specific Information: Location A
--------------------------------------------------------------------------------------------------------------
Maintenance Contract Information
--------------------------------------------------------------------------------------------------------------
. Customer has GTEC Maintenance Contract GTECC Maintained
--------------------------------------------------------------------------------------------------------------
Enter Contract Expiration Date
--------------------------------------------------------------------------------------------------------------
Enter Coverage Hours
--------------------------------------------------------------------------------------------------------------
Enter Contractual Agreements
--------------------------------------------------------------------------------------------------------------
Site Survey Information
--------------------------------------------------------------------------------------------------------------
. AC Power Available? - (Y-Yes, N-No)
--------------------------------------------------------------------------------------------------------------
. Conduit Available? - (Y-Yes, N-No)
--------------------------------------------------------------------------------------------------------------
. Backboard? - (Y-Yes, N-No)
--------------------------------------------------------------------------------------------------------------
Circuit Information
--------------------------------------------------------------------------------------------------------------
. Circuit Type DS3
--------------------------------------------------------------------------------------------------------------
. Circuit Speed
--------------------------------------------------------------------------------------------------------------
. Line Framing NA
--------------------------------------------------------------------------------------------------------------
. Line Coding B3zs
--------------------------------------------------------------------------------------------------------------
. Timing Source Carrier Provided
--------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------
. Circuit Termination Type RJ48S
--------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------
. DS3 Electrical or Optical Interface Optical
--------------------------------------------------------------------------------------------------------------
Optional Services
--------------------------------------------------------------------------------------------------------------
Co-Location Requested Not Applicable
--------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------
Central Office Cross Connection Required Central Office Cross Connection Not Required
--------------------------------------------------------------------------------------------------------------
Central Office Bridging Requirements Central Office Bridging Not Required
--------------------------------------------------------------------------------------------------------------
Diverse Routing Diversity Not Required
--------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------
Secondary Channel Secondary Channel Not Required
--------------------------------------------------------------------------------------------------------------
Central Office Terminal Central Office Terminal Required
--------------------------------------------------------------------------------------------------------------
Automatic Protection Switch Automatic Protection Switch Not Required
--------------------------------------------------------------------------------------------------------------
Other Related Information (External)
--------------------------------------------------------------------------------------------------------------
Related Purchase Order Number (RPON)
--------------------------------------------------------------------------------------------------------------
Related Circuit Number
--------------------------------------------------------------------------------------------------------------
Specify Carrier or Provider
-------------------------------------------------
----------------------------------------------------------
Circuit #1 Circuit #2 Circuit #3
"A" Location
-----------------------------------------------------------------------------------------------------
NPA/NXX
-----------------------------------------------------------------------------------------------------
Private Line Product DS3 DS3 DS3
-----------------------------------------------------------------------------------------------------
Circuit Speed
-----------------------------------------------------------------------------------------------------
Term 1 Year 1 Year 1 Year
-----------------------------------------------------------------------------------------------------
Monthly Recurring Charges
-----------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------
Co-Location
=====================================================================================================
Total Location A Monthly Recurring Charges
=====================================================================================================
-----------------------------------------------------------------------------------------------------
Installation Charges (NRC)
-----------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------
Co-Location
=====================================================================================================
Subtotal Location A Nonrecurring Charges
=====================================================================================================
"Z" Location
-----------------------------------------------------------------------------------------------------
NPA/NXX
-----------------------------------------------------------------------------------------------------
Private Line Product DS3 DS3 DS3
-----------------------------------------------------------------------------------------------------
Circuit Speed
-----------------------------------------------------------------------------------------------------
Term M-M M-M M-M
-----------------------------------------------------------------------------------------------------
Monthly Recurring Charges
-----------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------
Co-Location
=====================================================================================================
Total Location Z Monthly Recurring Charges
=====================================================================================================
-----------------------------------------------------------------------------------------------------
Installation Charges (NRC)
-----------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------
Co-Location
=====================================================================================================
Subtotal Locaton Z Nonrecurring Charges
=====================================================================================================
Inter-Office Channel
-----------------------------------------------------------------------------------------------------
Interoffice Channel Mileage
-----------------------------------------------------------------------------------------------------
Monthly Charges
-----------------------------------------------------------------------------------------------------
Flat
-----------------------------------------------------------------------------------------------------
Mileage
-----------------------------------------------------------------------------------------------------
=====================================================================================================
Subtotal Inter-Office Monthly Charges
=====================================================================================================
-----------------------------------------------------------------------------------------------------
Installation Charges
-----------------------------------------------------------------------------------------------------
IOC Installation
-----------------------------------------------------------------------------------------------------
----------------------------------------------------------
Circuit #1 Circuit #2 Circuit #3
-----------------------------------------------------------------------------------------------------
=====================================================================================================
Subtotal Inter-Office Installation Charges
=====================================================================================================
Optional Features
-----------------------------------------------------------------------------------------------------
Monthly Recurring Charges
-----------------------------------------------------------------------------------------------------
Central Office Terminal
-----------------------------------------------------------------------------------------------------
Cross-Connect
-----------------------------------------------------------------------------------------------------
Automatic Protection Switch
-----------------------------------------------------------------------------------------------------
Clear Channel
-----------------------------------------------------------------------------------------------------
Multiplexing
-----------------------------------------------------------------------------------------------------
Diversity
-----------------------------------------------------------------------------------------------------
=====================================================================================================
Subtotal Monthly Optional Features
=====================================================================================================
-----------------------------------------------------------------------------------------------------
Installation Charges
-----------------------------------------------------------------------------------------------------
Central Office Terminal
-----------------------------------------------------------------------------------------------------
Cross-Connect
-----------------------------------------------------------------------------------------------------
Automatic Protection Switch
-----------------------------------------------------------------------------------------------------
Clear Channel
-----------------------------------------------------------------------------------------------------
Multiplexing
-----------------------------------------------------------------------------------------------------
Diversity
-----------------------------------------------------------------------------------------------------
=====================================================================================================
Subtotal Optional Features Installation
=====================================================================================================
Miscellaneous
-----------------------------------------------------------------------------------------------------
Non-recurring Charges
-----------------------------------------------------------------------------------------------------
Service Connection
-----------------------------------------------------------------------------------------------------
Design Change
-----------------------------------------------------------------------------------------------------
Subsequent Order
-----------------------------------------------------------------------------------------------------
Service Order Initial
=====================================================================================================
Subtotal Misc Non-recurring Charges
=====================================================================================================
Circuit Totals
-----------------------------------------------------------------------------------------------------
Total Monthly Charges
-----------------------------------------------------------------------------------------------------
Total Installation/Non-recurring Charges
-----------------------------------------------------------------------------------------------------
--------------------------------------------------------
Circuit #4 Circuit #5 Circuit #6
"A" Location
-----------------------------------------------------------------------------------------------------------
NPA/NXX
-----------------------------------------------------------------------------------------------------------
Private Line Product DS3 DS3 DS3
-----------------------------------------------------------------------------------------------------------
Circuit Speed
-----------------------------------------------------------------------------------------------------------
Term 1 Year 1 Year 1 Year
-----------------------------------------------------------------------------------------------------------
Monthly Recurring Charges
-----------------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------------
Co-Location
===========================================================================================================
Total Location A Monthly Recurring Charges
===========================================================================================================
-----------------------------------------------------------------------------------------------------------
Installation Charges (NRC)
-----------------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------------
Co-Location
===========================================================================================================
Subtotal Location A Nonrecurring Charges
===========================================================================================================
"Z" Location
-----------------------------------------------------------------------------------------------------------
NPA/NXX
-----------------------------------------------------------------------------------------------------------
Private Line Product DS3 DS3 DS3
-----------------------------------------------------------------------------------------------------------
Circuit Speed
-----------------------------------------------------------------------------------------------------------
Term M-M M-M M-M
-----------------------------------------------------------------------------------------------------------
Monthly Recurring Charges
-----------------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------------
Co-Location
===========================================================================================================
Total Location Z Monthly Recurring
Charges
===========================================================================================================
-----------------------------------------------------------------------------------------------------------
Installation Charges (NRC)
-----------------------------------------------------------------------------------------------------------
Local Access
-----------------------------------------------------------------------------------------------------------
COC
-----------------------------------------------------------------------------------------------------------
ACF
-----------------------------------------------------------------------------------------------------------
Co-Location
===========================================================================================================
Subtotal Location Z Nonrecurring
Charges
===========================================================================================================
Inter-Office Channel
-----------------------------------------------------------------------------------------------------------
Interoffice Channel Mileage
-----------------------------------------------------------------------------------------------------------
Monthly Charges
-----------------------------------------------------------------------------------------------------------
Flat
-----------------------------------------------------------------------------------------------------------
Mileage
-----------------------------------------------------------------------------------------------------------
===========================================================================================================
Subtotal Inter-Office Monthly Charges
===========================================================================================================
-----------------------------------------------------------------------------------------------------------
Installation Charges
-----------------------------------------------------------------------------------------------------------
IOC Installation
-----------------------------------------------------------------------------------------------------------
--------------------------------------------------------
Circuit #4 Circuit #5 Circuit #6
----------------------------------------------------------------------------------------------
==============================================================================================
Subtotal Inter-Office Installation
Charges
==============================================================================================
Optional Features
----------------------------------------------------------------------------------------------
Monthly Recurring Charges
----------------------------------------------------------------------------------------------
Central Office Terminal
----------------------------------------------------------------------------------------------
Cross-Connect
----------------------------------------------------------------------------------------------
Automatic Protection Switch
----------------------------------------------------------------------------------------------
Clear Channel
----------------------------------------------------------------------------------------------
Multiplexing
----------------------------------------------------------------------------------------------
Diversity
----------------------------------------------------------------------------------------------
==============================================================================================
Subtotal Monthly Optional Features
==============================================================================================
----------------------------------------------------------------------------------------------
Installation Charges
----------------------------------------------------------------------------------------------
Central Office Terminal
----------------------------------------------------------------------------------------------
Cross-Connect
----------------------------------------------------------------------------------------------
Automatic Protection Switch
----------------------------------------------------------------------------------------------
Clear Channel
----------------------------------------------------------------------------------------------
Multiplexing
----------------------------------------------------------------------------------------------
Diversity
----------------------------------------------------------------------------------------------
==============================================================================================
Subtotal Optional Features Installation
==============================================================================================
Miscellaneous
----------------------------------------------------------------------------------------------
Non-recurring Charges
----------------------------------------------------------------------------------------------
Service Connection
----------------------------------------------------------------------------------------------
Design Change
----------------------------------------------------------------------------------------------
Subsequent Order
----------------------------------------------------------------------------------------------
Service Order Initial
==============================================================================================
Subtotal Misc Non-recurring Charges
==============================================================================================
Circuit Totals
----------------------------------------------------------------------------------------------
Total Monthly Charges
----------------------------------------------------------------------------------------------
Total Installation/Non-recurring Charges
----------------------------------------------------------------------------------------------
----------------
Circuit #7
"A" Location
----------------------------------------------------------------------------
NPA/NXX
----------------------------------------------------------------------------
Private Line Product DS3
----------------------------------------------------------------------------
Circuit Speed
----------------------------------------------------------------------------
Term 1 Year
----------------------------------------------------------------------------
Monthly Recurring Charges
----------------------------------------------------------------------------
Local Access
----------------------------------------------------------------------------
COC
----------------------------------------------------------------------------
ACF
----------------------------------------------------------------------------
Co-Location
============================================================================
Total Location A Monthly Recurring Charges
============================================================================
----------------------------------------------------------------------------
Installation Charges (NRC)
----------------------------------------------------------------------------
Local Access
----------------------------------------------------------------------------
COC
----------------------------------------------------------------------------
ACF
----------------------------------------------------------------------------
Co-Location
============================================================================
Subtotal Location A Nonrecurring Charges
============================================================================
"Z" Location
----------------------------------------------------------------------------
NPA/NXX
----------------------------------------------------------------------------
Private Line Product DS3
----------------------------------------------------------------------------
Circuit Speed
----------------------------------------------------------------------------
Term M-M
----------------------------------------------------------------------------
Monthly Recurring Charges
----------------------------------------------------------------------------
Local Access
----------------------------------------------------------------------------
COC
----------------------------------------------------------------------------
ACF
----------------------------------------------------------------------------
Co-Location
----------------------------------------------------------------------------
Total Location Z Monthly Recurring Charges
----------------------------------------------------------------------------
----------------------------------------------------------------------------
Installation Charges (NRC)
----------------------------------------------------------------------------
Local Access
----------------------------------------------------------------------------
COC
----------------------------------------------------------------------------
ACF
----------------------------------------------------------------------------
Co-Location
============================================================================
Subtotal Location Z Nonrecurring Charges
============================================================================
Inter-Office Channel
----------------------------------------------------------------------------
Interoffice Channel Mileage
----------------------------------------------------------------------------
Monthly Charges
----------------------------------------------------------------------------
Flat
----------------------------------------------------------------------------
Mileage
============================================================================
Subtotal Inter-Office Monthly Charges
============================================================================
----------------------------------------------------------------------------
Installation Charges
----------------------------------------------------------------------------
IOC Installation
----------------------------------------------------------------------------
----------------
Circuit #7
-------------------------------------------------------------------
===================================================================
Subtotal Inter-Office Installation Charges
===================================================================
Optional Features
-------------------------------------------------------------------
Monthly Recurring Charges
-------------------------------------------------------------------
Central Office Terminal
-------------------------------------------------------------------
Cross-Connect
-------------------------------------------------------------------
Automatic Protection Switch
-------------------------------------------------------------------
Clear Channel
-------------------------------------------------------------------
Multiplexing
-------------------------------------------------------------------
Diversity
-------------------------------------------------------------------
===================================================================
Subtotal Monthly Optional Features
===================================================================
-------------------------------------------------------------------
Installation Charges
-------------------------------------------------------------------
Central Office Terminal
-------------------------------------------------------------------
Cross-Connect
-------------------------------------------------------------------
Automatic Protection Switch
-------------------------------------------------------------------
Clear Channel
-------------------------------------------------------------------
Multiplexing
-------------------------------------------------------------------
Diversity
-------------------------------------------------------------------
-------------------------------------------------------------------
Subtotal Optional Features Installation
===================================================================
Miscellaneous
-------------------------------------------------------------------
Non-recurring Charges
-------------------------------------------------------------------
Service Connection
-------------------------------------------------------------------
Design Change
-------------------------------------------------------------------
Subsequent Order
-------------------------------------------------------------------
Service Order Initial
===================================================================
Subtotal Misc Non-recurring Charges
===================================================================
Circuit Totals
-------------------------------------------------------------------
Total Monthly Charges
-------------------------------------------------------------------
Total Installation/Non-recurring Charges
-------------------------------------------------------------------
------------------------------------------
Location Specific Information: Location 1
--------------------------------------------------------------------------------------------------
. NPA/NXX
--------------------------------------------------------------------------------------------------
. LATA
--------------------------------------------------------------------------------------------------
Local Access Provider, expected or current
--------------------------------------------------------------------------------------------------
Serving Wire Center CLLI
--------------------------------------------------------------------------------------------------
. ACTL CLLI
--------------------------------------------------------------------------------------------------
Baseline/Coordinated Service, provide CFA
--------------------------------------------------------------------------------------------------
. Demarc New or Existing?
--------------------------------------------------------------------------------------------------
List Carrier & Ckt ID, if existing
--------------------------------------------------------------------------------------------------
D1 Customer Profile #:
--------------------------------------------------------------------------------------------------
D1 Work Order Number
--------------------------------------------------------------------------------------------------
. Customer Requested Due Date
--------------------------------------------------------------------------------------------------
. Expedite Circuit Approved (Y/N)
--------------------------------------------------------------------------------------------------
Is Conversion Required? N/A
--------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------
Location Address:
--------------------------------------------------------------------------------------------------
. Local Business Name
--------------------------------------------------------------------------------------------------
. Street Address
--------------------------------------------------------------------------------------------------
. Building Name
--------------------------------------------------------------------------------------------------
. Room/Suite
--------------------------------------------------------------------------------------------------
. City
--------------------------------------------------------------------------------------------------
. State
--------------------------------------------------------------------------------------------------
. Postal ZIP Code
--------------------------------------------------------------------------------------------------
. Is inside wiring in place? (Y)es or (N)o
--------------------------------------------------------------------------------------------------
If No, who will complete inside wiring?
--------------------------------------------------------------------------------------------------
Completion Date for inside wiring.
--------------------------------------------------------------------------------------------------
. Exact Location where circuit will be
terminated including Floor, Suite, and ----------------------------------------------------------
Room
--------------------------------------------------------------------------------------------------
Local Customer Contact Information
--------------------------------------------------------------------------------------------------
. Primary Local Contact Name
--------------------------------------------------------------------------------------------------
. Primary Local Contact Telephone #
--------------------------------------------------------------------------------------------------
. Is local contact on site? (Yes/No)
--------------------------------------------------------------------------------------------------
. On-Site Contact Name
--------------------------------------------------------------------------------------------------
. On-Site Contact Telephone #
--------------------------------------------------------------------------------------------------
. Technical / Repair Contact Name
--------------------------------------------------------------------------------------------------
. Technical / Repair Contact Telephone #
--------------------------------------------------------------------------------------------------
. Outage Contact Name
--------------------------------------------------------------------------------------------------
. Outage Contact Telephone #
--------------------------------------------------------------------------------------------------
. Outage Contact Pager #
--------------------------------------------------------------------------------------------------
. Outage Contact Fax #
--------------------------------------------------------------------------------------------------
Access Information:
--------------------------------------------------------------------------------------------------
. Access Hours (e.g. 8-5)
--------------------------------------------------------------------------------------------------
. Access Days (e.g. M-F)
--------------------------------------------------------------------------------------------------
. Customer Escort Required? (Yes/No)
--------------------------------------------------------------------------------------------------
. Escort Name (If Required)
--------------------------------------------------------------------------------------------------
. Escort Phone Number (If Required)
--------------------------------------------------------------------------------------------------
Equipment Information
--------------------------------------------------------------------------------------------------
. Was CPE sold by GTECC? (Y/N)
--------------------------------------------------------------------------------------------------
. CPE Equipment Type
--------------------------------------------------------------------------------------------------
CPE Contact Name/Telephone Number
--------------------------------------------------------------------------------------------------
CPE Manufacturer and Model Number
--------------------------------------------------------------------------------------------------
Software Release #
--------------------------------------------------------------------------------------------------
CPE Delivery Date
--------------------------------------------------------------------------------------------------
------------------------------------------------
Location Specific Information: Location 1
--------------------------------------------------------------------------------------------------
Maintentance Contract Information
--------------------------------------------------------------------------------------------------
. Customer has GTEC Maintenance Contract GTECC Maintained
--------------------------------------------------------------------------------------------------
Enter Contract Expiration Date
--------------------------------------------------------------------------------------------------
Enter Coverage Hours
--------------------------------------------------------------------------------------------------
Enter Contractual Agreements
--------------------------------------------------------------------------------------------------
Site Survey Information
--------------------------------------------------------------------------------------------------
. AC Power Available? - (Y-Yes, N-No)
--------------------------------------------------------------------------------------------------
. Conduit Available? - (Y-Yes, N-No)
--------------------------------------------------------------------------------------------------
. Backboard? - (Y-Yes, N-No)
--------------------------------------------------------------------------------------------------
Circuit Information
--------------------------------------------------------------------------------------------------
. Line Framing NA
--------------------------------------------------------------------------------------------------
. Line Coding B3ZS
--------------------------------------------------------------------------------------------------
. Timing Source Carrier Provided
--------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------
. Circuit Termination Type RJ48S
--------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------
Electrical or Optical Interface Optical
--------------------------------------------------------------------------------------------------
Optional Services
--------------------------------------------------------------------------------------------------
Multiplexing Requirements Not Applicable
--------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------
Central Office Cross Connection Required Central Office Cross Connection Not Required
--------------------------------------------------------------------------------------------------
Central Office Bridging Requirements Central Office Bridging Not Required
--------------------------------------------------------------------------------------------------
Diverse Routing Diversity Not Required
--------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------
If OCN, is this SONET or Linear
--------------------------------------------------------------------------------------------------
Secondary Channel Secondary Channel Not Required
--------------------------------------------------------------------------------------------------
Central Office Terminal Central Office Terminal Required
--------------------------------------------------------------------------------------------------
Automatic Protection Switch Automatic Protection Switch Not Required
--------------------------------------------------------------------------------------------------
Other Related Information (External)
--------------------------------------------------------------------------------------------------
. Related Purchase Order Number (RPON)
--------------------------------------------------------------------------------------------------
. Related Circuit Number
--------------------------------------------------------------------------------------------------
. Specify Carrier or Provider
--------------------------------------------
SITE SPECIFIC REMARKS SITE SPECIFIC REMARKS
-------------------------------------------------------
--------
Port Discount (%)
--------
------------------------------------------------------------------------------------------------------------------------------------
Loc # NPA/NXX Ckt ID (if existing) QTY Port MRC NRC Access MRC NRC Term Total MRC Total NRC
------------------------------------------------------------------------------------------------------------------------------------
1 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
2 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
3 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
4 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
5 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
6 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
7 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
8 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
9 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
10 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
11 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
12 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
13 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
14 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
15 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
16 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
17 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
18 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
19 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
20 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
21 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
22 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
23 1 N/A $ - $ - N/A $ - $ - M-M $0.00 $0.00
------------------------------------------------------------------------------------------------------------------------------------
CONFIDENTIAL INFORMATION-SUBJECT TO PROTECTIVE ORDER
IN CC Docket No.98-184 before the Federal Communications Commission
COPYING PROHIBITED Ckt Design-ATM
ATM - PVC Mapping and Configuration
================================================================================
*Note* -A key element to remember when requesting ATM-PVCs. With GNI each PVC is
uni-directional. If your customer requires a bi-directional PVC from one
location to another, you will need to enter an order for 2 PVCs; one for each
direction. When you enter the PVC # use a Number/Letter combination to relate
them (ex. 1A and 1B, 2A and 2B, 3A and 3B, etc.)
================================================================================
Sales Quote Number:
---------
PVC Discount (%)
---------
------------------------------------------------------------------------------------------------------------------------------------
Quality of
PVC # Charge From To Loc QTY PVC Type Service (PVC CIR (Speed Total MRC Total NRC
to Xxx # Xxx # Xxxx Xxxx,Xxxxx # Xx Xxxx,Xxxxx Scope Mbps
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
1 PVPC CBR $ - $ -
------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------
*Note for Provisioning* - If the PVC starts with the same number and has a
different letter following it, then this will indicate a bi-directional PVC is
being ordered ( ex 1A and 1B), you will select "Bi-Directional" option in the
Circuit Part field on NOMES Circuit Screen; Otherwise use "Uni-Directional".
--------------------------------------------------------------------------------
PVC-ATM
Miscellaneous Charges
-------- ------------ --------- ------------
Location #: NPA/NXX Location #: NPA/NXX
------------------------------------------------- -------------------------------------------------
Charge QTY Total NRC Total MRC Charge QTY Total NRC Total MRC
------------------------------------------------- -------------------------------------------------
Order Charge N/C N/C Order Charge N/C N/C
------------------------------------------------- -------------------------------------------------
Subsequent Activity Subsequent Activity
Charge N/C N/C Charge N/C N/C
------------------------------------------------- -------------------------------------------------
Cancellation Charge N/C N/C Cancellation Charge N/C N/C
------------------------------------------------- -------------------------------------------------
Expedite Charge N/C N/C Expedite Charge N/C N/C
------------------------------------------------- -------------------------------------------------
Design Change Charge N/C N/C Design Change Charge N/C N/C
------------------------------------------------- -------------------------------------------------
Delete Order Charge N/C N/C Delete Order Charge N/C N/C
------------------------------------------------- -------------------------------------------------
Transfer of Service Transfer of Service
Charge N/C N/C Charge N/C N/C
------------------------------------------------- -------------------------------------------------
-------- ----------- --------- ---------------
Location #: NPA/NXX Location #: NPA/NXX
------------------------------------------------- ---------------------------------------------------
Charge QTY Total NRC Total MRC Charge QTY Total NRC Total MRC
------------------------------------------------- ---------------------------------------------------
Order Charge N/C N/C Order Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Subsequent Activity Subsequent Activity
Charge N/C N/C Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Cancellation Charge N/C N/C Cancellation Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Expedite Charge N/C N/C Expedite Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Design Change Charge N/C N/C Design Change Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Delete Order Charge N/C N/C Delete Order Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Transfer of Service Transfer of Service
Charge N/C N/C Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
-------- ----------- ------- ------------
Location #: NPA/NXX Location #: NPA/NXX
------------------------------------------------- ---------------------------------------------------
Charge QTY Total NRC Total MRC Charge QTY Total NRC Total MRC
------------------------------------------------- ---------------------------------------------------
Order Charge N/C N/C Order Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Subsequent Activity Subsequent Activity
Charge N/C N/C Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Cancellation Charge N/C N/C Cancellation Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Expedite Charge N/C N/C Expedite Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Design Change Charge N/C N/C Design Change Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Delete Order Charge N/C N/C Delete Order Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
Transfer of Service Transfer of Service
Charge N/C N/C Charge N/C N/C
------------------------------------------------- ---------------------------------------------------
ATTACHMENT F
EXPEDITE PROCESS
STEP 1: IF XXXX ATLANTIC REQUIRES A SERVICE INTERVAL OF LESS THAN THE STANDARD
INTERVAL IN THE SERVICE SCHEDULE, XXXX ATLANTIC SHALL COMPLETE THE ATTACHED
EXPEDITE REQUEST FORM (ERF) AS MAY BE MODIFIED BY GENUITY FROM TIME TO TIME AND
FORWARD IT TO THE GENUITY CHANNEL MANAGER. EXPEDITES WILL NOT BE ACCEPTED FOR
AN INTERVAL OF LESS THAN TEN (10) BUSINESS DAYS FOR NEW ORDERS, AND WILL NOT BE
ACCEPTED FOR AN INTERVAL OF LESS THAN FIVE (5) BUSINESS DAYS FOR CHANGE ORDERS.
Step 2: Genuity will convey the acceptance or rejection of the request to Xxxx
Atlantic within three (3) business days of Genuity's receipt of Xxxx Atlantic's
request. If the request is accepted, the response will include Genuity's
ability to meet the expedited due date or such other date as Genuity is able to
meet. If the request is rejected, Genuity shall provide the specific reason(s)
for the rejection.
Step 3: If Xxxx Atlantic accepts the Genuity expedite, Xxxx Atlantic will notify
Genuity within one (1) business day of such acceptance and the expedite fee will
apply as follows:
Expedite Fees:
Bandwidth New Orders Change Orders
DS3 $1,000 $ 500
OC3/OC3c $1,500 $ 750
OC12/OC12c $2,500 $1,250
OC48+ $4,500 $2,500
Step 4: Xxxx Atlantic will place the Order with the approved expedited due date.
NOTES:
1. GENUITY WILL FULLY WAIVE THE EXPEDITE FEE TO XXXX ATLANTIC IF THE APPROVED
EXPEDITED DUE DATE IS MISSED.
2. Expedite requests on any pending Order will be accepted until the FOC is
issued. If Xxxx Atlantic decides to expedite a pending Order, the expedite
process will take effect, rendering the previous Order null and void.
Expedite Request Form
Date:____________________ Response Due On:__________________
Customer Name:___________ Sales Engineer:________________________
Service Requested:________________________________________________________
Location A: Location Z: (If Applicable)
____________________ __________________________________
____________________
Customer Desired Due Date: Approx. __________________________________
- Time period:________
Additional Information:
___________________________________________________________________________
___________________________________________________________________________
( )Accept ( ) Reject ( )Accept ( ) Reject
________________________ ________________________
Director - Product Management Director - Channel Management Date:
Date:
( )Accept ( ) Reject ( )Accept ( ) Reject
________________________ ________________________
Director- Facility Design Director-Field Operations Date:
Date:
Response (explanation for rejection):
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
ATTACHMENT G
Trouble Reporting
When reporting a fault to the Genuity GNOC, Xxxx Atlantic shall supply as much
diagnostic information as it reasonably has available. Genuity will initiate
fault reporting directly when it is reasonably able to do so.
Genuity shall utilize industry-standard fault detection tools. When a fault is
detected, such fault will be logged by Genuity GNOC staff. Genuity shall also
utilize industry standard fault management tools, and will notify Xxxx Atlantic
from time to time of any modification to the tools it is deploying.
The Genuity GNOC shall be responsible for resolving the fault, and shall
maintain auditable records of all such resolutions. At all stages during the
fault resolution process, the Genuity GNOC shall remain the single point of
contact for Xxxx Atlantic. The Genuity GNOC will provide regular status updates,
according to accepted industry standards, as a reported fault progresses toward
resolution. Genuity shall categorize all faults in accordance with the severity
levels indicated in the Severity Level Matrix below. Upon identifying a fault or
a non-conforming condition, the Genuity GNOC will categorize the incident
according to its agreed severity in accordance with the Severity Level Matrix.
Where appropriate, Xxxx Atlantic will consult with the Genuity GNOC as to the
potential business impact and may verbally or electronically require a
modification to the severity level accordingly.
Fault tickets shall only be closed by Genuity when Xxxx Atlantic has confirmed
trouble resolution. Fault summaries and Fault status will be provided to Xxxx
Atlantic on a daily, weekly and monthly basis by the Genuity GNOC.
Severity Level Matrix
The severity matrix below indicates the level of urgency for an event:
--------------------------------------------------------------------------------------------------------------------
Level Classified Nature Interval
--------------------------------------------------------------------------------------------------------------------
0 Emergency The problem is having a major adverse effect on Telephone call
Xxxx Atlantic or Xxxx Atlantic End User(s)' notification within 15
business, preventing users from accessing the minutes of the time the
network or their target application. ticket is opened; status
will be available every 15
minutes via an ongoing
conference call hosted by
Genuity until the trouble
is resolved; Genuity GNOC
will notify Xxxx Atlantic
within 15 minutes after
the ticket is closed.
--------------------------------------------------------------------------------------------------------------------
1 Critical The problem is having an adverse effect on Xxxx Telephone call
Atlantic or Xxxx Atlantic End User's/s' business, notification will occur
causing users to operate at a seriously degraded within15 minutes of the
level of function or performance time the ticket is opened;
status will be available
every 15 minutes via an
ongoing conference call
------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------
hosted by Genuity until
the trouble is resolved;
Genuity GNOC will notify
Xxxx Atlantic within 15
minutes after the ticket
is closed.
--------------------------------------------------------------------------------------------------------------------
2 Major The problem is having little or no effect on Xxxx Telephone call
Atlantic or Xxxx Atlantic End User's/s' business, notification will occur
causing intermittent or minor operational within 15 minutes of the
inconvenience time the ticket is opened;
every four hours the
ticket is open; 30 minutes
after the ticket is closed.
--------------------------------------------------------------------------------------------------------------------
3 Minor "Monitor" - Potential to deteriorate to higher Telephone call
level; No impact on Xxxx Atlantic Services. notification will occur
within 15 minutes of the
time the ticket is opened;
every eight hours the
ticket is open; one hour
after the ticket is closed.
--------------------------------------------------------------------------------------------------------------------
4 NSA The problem is creating no operational impact on Telephone call
Xxxx Atlantic or the End User. notification will occur
within one hour of the
time the ticket is opened;
every twenty-four hours
the ticket is open; two
hours after the ticket is
closed.
--------------------------------------------------------------------------------------------------------------------
Within ninety (90) days of Effective Date of the Agreement, the Parties will
mutually agree upon a timetable for including e-mail notification as an adjunct
to all telephone notifications.
Severity Level 0
1. Xxxx Atlantic will report the event to the GNOC via a toll free number at
000-000-0000.
2. GNOC will respond to trouble reporting line immediately
3. GNOC will document Xxxx Atlantic contact, End-User customer name and call
back number in its trouble ticketing system.
4. Xxxx Atlantic will provide the circuit identification number, type of
service, location(s) and nature of event information to the GNOC.
5. GNOC will validate event information with Genuity network alarms.
6. GNOC will issue trouble ticket number.
7. GNOC will record Xxxx Atlantic-provided Trouble Ticket number in its trouble
ticket system.
8. GNOC will establish a conference bridge and relay the conference bridge
access instructions and number to Xxxx Atlantic to be used for near real
time event updates.
9. GNOC will continue to provide event updates to the bridge every 15 minutes
or as new information becomes available.
10. GNOC will follow the escalation / notification matrix for severity level 0
until the event is resolved.
Severity Level 1
1. Xxxx Atlantic will report events to the GNOC via a toll free number at 877-
483-4831.
2. GNOC will respond to trouble reporting line immediately.
3. Xxxx Atlantic will provide the circuit identification number, type of
service, location(s) and nature of event information to the GNOC.
4. GNOC will validate the circuit and location information with Xxxx Atlantic.
5. Xxxx Atlantic will provide a call back number if different than normal Xxxx
Atlantic contact number.
6. GNOC will provide trouble ticket number.
7. GNOC will record Xxxx Atlantic-provided Trouble Ticket number in its trouble
ticket system.
8. GNOC will provide a status on the trouble ticket to Xxxx Atlantic within 15
minutes of initial trouble call with a phone call. This status will include
Genuity network alarm conditions, estimated time of field resources onsite
or estimated time of restoral.
9. GNOC will follow the escalation / notification matrix for severity level 1
until the event is resolved.
Severity Xxxxx 0
00. Xxxx Xxxxxxxx will report events to the GNOC via a toll free number at 877-
483-4831.
11. GNOC will respond to trouble reporting line immediately.
12. Xxxx Atlantic will provide the circuit identification number, type of
service, location(s) and nature of event information to the GNOC.
13. GNOC will validate the circuit and location information with Xxxx Atlantic.
14. Xxxx Atlantic will provide a call back number if different than normal Xxxx
Atlantic contact number.
15. GNOC will provide trouble ticket number.
16. GNOC will record Xxxx Atlantic-provided Trouble Ticket number in its
trouble ticket system.
17. GNOC will provide a status on the trouble ticket to Xxxx Atlantic within 15
minutes of initial trouble call with a phone call. This status will include
Genuity network alarm conditions, estimated time of field resources onsite
or estimated time of restoral.
18. GNOC will follow the escalation / notification matrix for severity level 2
until the event is resolved.
Severity Xxxxx 0
00. Xxxx Xxxxxxxx will report events to the GNOC via a toll free number at 877-
483-4831.
20. GNOC will respond to trouble reporting line immediately
21. Xxxx Atlantic will provide the circuit identification number, type of
service, location(s) and nature of event information to the GNOC.
22. GNOC will validate the circuit and location information with Xxxx Atlantic.
23. Xxxx Atlantic will provide a call back number if different than normal Xxxx
Atlantic contact number.
24. GNOC will provide trouble ticket number.
25. GNOC will record Xxxx Atlantic-provided Trouble Ticket number in its
trouble ticket system.
26. GNOC will provide a status on the trouble ticket to Xxxx Atlantic within 15
minutes of initial trouble call with a phone call. This status will include
Genuity network alarm conditions, estimated time of field resources onsite
or estimated time of restoral.
27. GNOC will follow the escalation / notification matrix for severity level 3
until the event is resolved.
Severity Xxxxx 0
00. Xxxx Xxxxxxxx will report events to the GNOC via a toll free number at 877-
483-4831.
29. GNOC will respond to trouble reporting line immediately.
30. Xxxx Atlantic will provide the circuit identification number, type of
service, location(s) and nature of event information to the GNOC.
31. GNOC will validate the circuit and location information with Xxxx Atlantic.
32. Xxxx Atlantic will provide a call back number if different than normal Xxxx
Atlantic contact number.
33. GNOC will provide trouble ticket number.
34. GNOC will record Xxxx Atlantic-provided Trouble Ticket number in its
trouble ticket system.
35. GNOC will provide a status on the trouble ticket to Xxxx Atlantic within
one hour of initial trouble call with a phone call. This status will
include Genuity network alarm conditions, estimated time of field resources
onsite or estimated time of restoral.
36. GNOC will follow the escalation / notification matrix for severity level 4
until the event is resolved.
Escalation
Escalation / Notification Matrix
--------------------------------------------------------------------------------
Escalation Level Severity Xxxxx 0 Xxxxxxxx Xxxxx 0
Events Events
--------------------------------------------------------------------------------
Notify Engage Notify Engage
--------------------------------------------------------------------------------
First Immediate Immediate Immediate 30 mins
--------------------------------------------------------------------------------
Second Immediate Immediate Immediate 2 hr
--------------------------------------------------------------------------------
Third Immediate Immediate 1 hr 4 hrs
--------------------------------------------------------------------------------
Fourth Immediate 1 hr 2 hrs 6 hrs
--------------------------------------------------------------------------------
Fifth Immediate 2 hrs 4 hrs 8 hrs
--------------------------------------------------------------------------------
Sixth Immediate 4 hrs 6 hrs 10 hrs
--------------------------------------------------------------------------------
Seventh Immediate 8 hrs 8 hrs 12 hrs
--------------------------------------------------------------------------------
Network Executive and 4 hrs 10 hrs 12 hrs 24 hrs
Sales / Account
Executive
--------------------------------------------------------------------------------
Time frames indicated for escalation are maximum time frame guidelines beginning
at time of event identification by front line. If the amount of time between
event occurrence and event identification is excessive, the escalation
procedures should be employed sooner than specified above. Use individual
discretion and reasonable judgment to initiate the earlier escalation.
Genuity Escalation List
-----------------------------------------------------------------------------------------------
Level Name/ Title Phone Pager E-mail
-----------------------------------------------------------------------------------------------
SPOC 000-000-0000
972-615-XXXX
-----------------------------------------------------------------------------------------------
First Supervisor 000-000-0000
-----------------------------------------------------------------------------------------------
Second Xxxxx Xxxx 000-000-0000 000-000-0000 Xxxxxx@xxxx.xxx.xxx.xxx
GNOC Manager pin # 30628 ------------------------------
-----------------------------------------------------------------------------------------------
Third Xxxx Xxxxxxxx 000-000-0000 800-GTE-GRAM xxxx.xxxxxxxx@xxx.xxx.xxx
Staff Engineer - or ------------------------------
GNOC Operations 000-000-0000
-----------------------------------------------------------------------------------------------
Fourth Xxxx Xxxxx 000-000-0000 000-000-0000 xxxx.xxxxx@xxx.xxx.xxx
Manager - GNOC ------------------------------
Operations
-----------------------------------------------------------------------------------------------
Fifth Xxx Xxxxx 000-000-0000 000-000-0000 xxx.xxxxx@xxx.xxx.xxx
Director - ------------------------------
Operations and
Service Assurance
-----------------------------------------------------------------------------------------------
Sixth Xxx Xxxxx 000-000-0000 000-000-0000 Xxxxxx.xxxxx@xxx.xxx.xxx
AVP - Operations ------------------------------
and Service
Delivery
-----------------------------------------------------------------------------------------------
Seventh Xxxxx Xxxxxxxxxx 000-000-0000 000-000-0000 Xxxxxxxxxx@xxx.xxx
VP Pin # 1201726 ------------------------------
-----------------------------------------------------------------------------------------------
ATTACHMENT H
REPAIR PROCESS FLOW
[DIAGRAM APPEARS HERE]
ATTACHMENT I
POINTS OF CONTACT AND ESCALATION LISTS
Both Parties agree to provide Point of Contact information for the following
functional areas:
1. Service Escalation
------------------
Genuity shall provide Xxxx Atlantic escalation procedures for, but not limited
to, back issues, i.e. ordering, order provisioning, test and turn up, billing,
xxxx inquiry. Genuity shall adhere to the following notification hierarchy for
events, which require escalation:
Level One:
Xxxx Atlantic - Manager, Supplier Management,
Genuity - Group Manager-Channel Management.
Level Two:
Xxxx Atlantic - Director, Supplier Management
Genuity - VP Channel Sales
Genuity - VP Sales and Marketing
Xxxx Atlantic Contacts
----------------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
----------------------------------------------------------------------------------------------------------------------
TBD
---
----------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------
Genuity Contacts
----------------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- ------
E-mail
----------------------------------------------------------------------------------------------------------------------
Xxx Xxxxx Channel Sales 000-000-0000 000-000-0000 Xxx.Xxxxx@xxx.xxx.xxx
000-000-0000
----------------------------------------------------------------------------------------------------------------------
Art Xxxxxxxxx Group Manager - 000-000-0000 800-GTE-GRAM Xxxxxx.Xxxxxxxxx@xxx.xxx.xxx
Channel Sales
----------------------------------------------------------------------------------------------------------------------
Xxxxxx Xxxx Director- Sales 000-000-0000 000-000-0000 Xxxxxx.Xxxx@xxx.xxx.xxx
----------------------------------------------------------------------------------------------------------------------
Xxxxx Xxxxxx VP - Sales 000-000-0000 N/A xxxxxxx@xxx.xxx
----------------------------------------------------------------------------------------------------------------------
2. Disaster Recovery
-----------------
Genuity shall provide Xxxx Atlantic disaster recovery procedures and
conduct periodic testing of the procedures at times to be mutually agreed
upon by the parties.
Xxxx Atlantic Contacts
---------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
---------------------------------------------------------------------------------------------------------------
TBD
---
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
Genuity Contacts
---------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- ------
E-mail
---------------------------------------------------------------------------------------------------------------
Xxx Xxxxx Director - 000-000-0000 800-GTE-GRAM Xxx.Xxxxx@xxx.xxx.xxx
Operations Service
Assurance
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
3. Contract Administration
-----------------------
Xxxx Atlantic Contacts
---------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
---------------------------------------------------------------------------------------------------------------
TBD
---
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
Genuity Contacts
---------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
---------------------------------------------------------------------------------------------------------------
Xxxxx Xxxxxxxxxxx Director
Contract 000-000-0000 N/A xxxxxxxx@xxx.xxx
Management
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
4. Order Entry
-----------
Xxxx Atlantic Contacts
---------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- ---------- -----
E-mail
---------------------------------------------------------------------------------------------------------------
TBD
---
---------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------
Genuity Contacts
---------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
---------------------------------------------------------------------------------------------------------------
Xxxxx Xxxxxx Group Manager - 000-000-0000 800-GTE-GRAM Xxxxx.Xxxxxx@xxx.xxx.xxx
Scheduling/Access
Projects
---------------------------------------------------------------------------------------------------------------
Xxxxxxx Xxxxxx' Director - Network 000-000-0000 800-GTE-GRAM Xxxxxxx.Xxxxxx@xxx.xxx.xxx
Facility
---------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
Design/Access
Management
-----------------------------------------------------------------------------------------------------------------
5. Repairs
-------
Xxxx Atlantic Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
TBD
---
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
Genuity Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
Xxx Xxxxx Director - 000-000-0000 800-GTE-GRAM Xxx.Xxxxx@xxx.xx
Operations Service x.xxx
Assurance
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
6. Billing
-------
Xxxx Atlantic Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
TBD
---
-----------------------------------------------------------------------------------------------------------------
Genuity Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
Xxxxx Xxxxx Billing Operations 000-000-0000 800-GTE-GRAM Xxxxx.Xxxxx@gni.
Manager 000-000-0000 xxx.xxx
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
7. Channel Management/Vendor Management
------------------------------------
Xxxx Atlantic Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
TBD
---
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
Genuity Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
Art Xxxxxxxxx Group Manager - 000-000-0000 800-GTE-GRAM Xxxxxx.Xxxxxxxxx@
Channel Sales xxx.xxx.xxx
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
8. New Services/Enhancements
-------------------------
Xxxx Atlantic Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
TBD
---
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
Genuity Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
------------------------------------------------------------------------------------------------------------------
Xxxx Xxxxxxx Group Manager - 000-000-0000 800-GTE-GRAM Xxxx.Xxxxxxx@gni.
Product Marketing xxx.xxx
Management
------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------
9. Forecasts
---------
Xxxx Atlantic Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
TBD
---
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
Genuity Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
Art Xxxxxxxxx Group Manager - 000-000-0000 800-GTE-GRAM Xxxxxx.Xxxxxxxxx@
Channel Sales xxx.xxx.xxx
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
10. Presales Support
----------------
Xxxx Atlantic Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
-----------------------------------------------------------------------------------------------------------------
TBD
---
-----------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------
Genuity Contacts
-----------------------------------------------------------------------------------------------------------------
Name Title Telephone Pager
----- --------- -----
E-mail
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Art Xxxxxxxxx Group Manager - 000-000-0000 800-GTE-GRAM Xxxxxx.Xxxxxxxxx@
Channel Sales xxx.xxx.xxx
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ATTACHMENT J
NETWORK MANAGEMENT SYSTEM ATM REQUIREMENTS
GNI OSS Architecture Attachment J
ATM Network Management Requirements
Version 1.0 [LOGO]
Xxxx Atlantic Global Networks, Inc.
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Service Information.
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. Service Order Information
. Service Availability
. MTTR
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Basic Configuration:
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Switch Information
------------------ ----------------
Switch Name Physical Port
----------------
Switch Location Port Type
Bandwidth
Port Name
-----------------
Slot ID Logical Ports
Port ID (UNI, NNIs)
-----------------
Port Type
---------------------------------------------------------------------------
Port Speed PVCs
Port Name ---------------------------------------------------------------------------
PVC Name
VPI and VCI
QoS Category (deterministic or statistical)
Qos Class for Transmit and receive.
Service Category. (CBR, VBR...etc)
--------------------------------- -----------------------------------------
Receive Transmit
For Each VPC and VCC For Each VPC and VCC
--------------------------------- -----------------------------------------
Traffic Description Parameter
----------------------------------------------------------------------------
CBR VBR-rt VBR-nrt UBR ABR
---------------- ----------------- ------------- ------------ --------------
PCR PCR PCR PCR PCR
CDVT SCR SCR SCR CDVT
MBS MBS MBS MCR
CDVT CDVT CDVT
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Page 1 of 3
GNI OSS Architecture Attachment J
ATM Network Management Requirements
Version 1.0 [LOGO]
Xxxx Atlantic Global Networks, Inc.
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Performance information:
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Switch
------ -------------
N/A Physical Port
-------------
ES
SES
-----------------------------------------------------
Logical Ports
(UNI, NNIs)
-----------------------------------------------------
. ReceivedCells
. DroppedReceivedCells
-------------------------------------------------------
. TransmittedCells PVCs
-------------------------------------------------------
. No of Cells in each direction. (for CLP=0+1) . No of Cells in each direction. (for CLP=0+1)
. No of CLP=0 cells in each direction . No of CLP=0 cells in each direction
. No of tagged cells in each direction. . No of tagged cells in each direction.
. No of cells discarded. . CER (Cell Error ratio)
. No of discarded cells due to buffer overflow. . CLR (Cell Loss ratio)
. No of OAM cells. . CTD (Cell transfer Delay)
. Link Utilization as percentage of the line speed. . CDV (Cell Delay Variation)
. Mean Cell Transfer delay. . PVC Utilization as percentage of the PCR.
. Time elapsed since the UNI/NNI last entered . MCTD (Mean Cell Transfer delay).
active state. . Time elapsed since the VC last entered active
. Usage Counts - Entire Channel state.
. Utilization and Throughput - Entire Channel . End-to-End PVC Burst Advisor
. Burst Advisor - Entire Channel . Single-Ended PVC Usage Counts
. Most Active Circuits - Entire Channel . End-to-End PVC Usage Counts
. Most Overutilized Access Channels (Tx) . End-to-End PVC Utilization and Throughput
. Most Overutilized Access Channels (Rx) . PVC Availability
. Most Underutilized Access Channels (Tx) . PVC Data Delivery Ratio
. Most Underutilized Access Channels (Rx) . PVC Round Trip Delay
. Most Overutilized PVCs
. Most Underutilized PVCs
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Fault Management information:
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Switch
------------------------------------- ---------------------------------------
. Up or Down change Status Physical Port
---------------------------------------
Notification . Operational status.
. Administrative Status.
. Up/Down change status notification.
--------------------------------------
Logical Ports
(UNI, NNIs)
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Page 2 of 3
GNI OSS Architecture Attachment J
ATM Network Management Requirements
Version 1.0 [LOGO]
Xxxx Atlantic Global Networks, Inc.
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-------------------------------------------
. Operation Status
----------------------------------------------
. Administrative status. PVCs
----------------------------------------------
. Up/Down change status notification . Operation Status
. Communication alarms . Administrative status.
. Congestion alarms . Up/Down change status notification
. Communication alarms
. Congestion alarms
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Information Interfaces:
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1. GNI systems will use Simple Network Management Protocol (SNMP), to access partner's network for service, configuration, fault
and performance information, on a near real time basis.
2. Statistical information must be available and refreshed in an agreed upon discrete interval (For example, every 15 minutes.
3. Fault information should be available in the form of a SNMP trap. The trap must be available within a minute of its occurrence.
4. Configuration information must be refreshed at least, once every twenty-four hours.
5. Partner must retain the statistics and fault history at least up to 5 days. It is also preferred if the information is
available via industry standard interfaces such as ODBC.
6. Xxxx Atlantic Global Networks, inc., recommends that partners deploy highly available systems architecture for information
access.
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page 3 of 3
Attachment K
Acceptance Certificate
Program Executive
Xxxx Atlantic
Street Address
City, ST ZIP Code
ACCEPTANCE CERTIFICATE
----------------------
[Date]
Dear Sir or Madam,
Genuity (name of) Service
Genuity is pleased to confirm our successful completion of Network Verification
Tests for the following Premises site(s), in accordance with the Network
Verification Test Procedure detailed in the Service Schedule between Xxxx
Atlantic and Genuity , as described in the Agreement between us dated Date,
Month, Year.
The following record of results is provided.
------------------------------------------------------------------------------
Xxxx Atlantic Order Reference ABCDE
------------------------------------------------------------------------------
Date Tested
------------------------------------------------------------------------------
Network Interconnect Street Address
------------------------------------------------------------------------------
B- end Xxxx Xxxxxxx Xxxxxx, Xxxx, XX
------------------------------------------------------------------------------
Circuit Speed Kbps or Mbps
------------------------------------------------------------------------------
End to End 24 hour XXXX Test X
------------------------------------------------------------------------------
Route Circuit path detail and Circuit Reference
------------------------------------------------------------------------------
Please indicate your confirmation of the Acceptance Tests outlined above by
signing below and returning a copy of this Acceptance Certificate by fax to me
at +1 xxx xxx xxxx or +1 8xx xxx xxxx
Yours sincerely,
CONFIRMED AND AGREED:
Genuity Solutions Inc. Xxxx Atlantic Corporation
By: ___________________________ By: _________________________
Name: _________________________ Name: _________________________
Title: ________________________ Title: _________________________
Date: _________________________ Date: _________________________
PURCHASE, RESALE AND MARKETING AGREEMENT
SERVICE SCHEDULE
PURCHASE OF CAPACITY ON UNDERSEA CABLES
This Service Schedule is issued under the Purchase, Resale and Marketing
Agreement between Xxxx Atlantic Corporation ("Xxxx Atlantic") and Genuity
Solutions Inc. ("Genuity") dated ____________ ("the Agreement"). As stated
below, the terms and conditions of the Agreement are incorporated herein by
reference and made a part hereof. In the event of a conflict between the terms
of this Service Schedule and the Agreement, the terms of this Service Schedule
shall prevail. Capitalized terms are defined in the Agreement. Pursuant to
Section 1.1 of the Agreement, Genuity designates GTE Intelligent Network
Services Incorporated as the Service Provider for provision of the undersea
capacity Services under this Service Schedule.
1. Capacity on XXXXX-1 Undersea Cable. Genuity will provide to a Xxxx Atlantic
----------------------------------
Authorized Affiliate capacity in the amount of an STM-1 on the Americas Region
Caribbean Ring System undersea cable ("XXXXX-1"), at Genuity's cost. Such cost
will reflect a pro rata share of the costs incurred by Genuity associated with
XXXXX-1, based on the percentage that the STM-1 constitutes of Genuity's total
number of STM-1s (or equivalent) on XXXXX-1. The costs will include, but are not
necessarily limited to, charges imposed under the XXXXX-1 Construction and
Maintenance Agreement and collocation at the cablehead. Within five (5) business
days of availability of undersea capacity Service on XXXXX-1, Genuity will
provide the Xxxx Atlantic Authorized Affiliate with additional details
concerning the costs and processes for provisioning such Services. The agreement
set forth in this Service Schedule is based on the fact that the Genuity
capacity commitment on XXXXX-1 was based in part on a commitment for the
specified STM-1 by a Xxxx Atlantic affiliate. Provision of the capacity under
this Agreement is intended to implement the parties' original understanding
concerning the XXXXX-1 cable.
2. Capacity on Americas III Undersea Cable. Genuity is currently participating
---------------------------------------
in the negotiations of the Americas III Cable Network Construction and
Maintenance Agreement (C&MA). Upon substantial completion of the C&MA, Genuity
and Xxxx Atlantic will discuss the options associated with obtaining capacity on
Americas III, including whether one will sell or assign Americas III capacity to
the other. Alternatively, each may sign the C&MA independently.
3. Provisions Applicable to Undersea Cable Capacity. Sections 2, 4, 6, 9, 10,
------------------------------------------------
13 and 14 of the Agreement apply to the Provision of such undersea capacity
Services as set out in this Service Schedule. The remaining provisions of the
Agreement are superseded by this Service Schedule and by the terms of the
applicable agreement governing the XXXXX-1 or Americas III cable. Payments for
such undersea capacity Services do not apply toward the Purchase Commitment as
described in Section 7.3 of the Agreement.
Xxxx Atlantic Corporation Genuity Solutions Inc.
____________________________________ ___________________________________
Signature Signature
____________________________________ ___________________________________
Name (print or type) Name (print or type)
____________________________________ ___________________________________
Title Title
____________________________________ ___________________________________
Date Date
