Response Time Exemptions. In some cases, late responses will be excused from financial damages and from response time compliance reports. Approved response time exemptions include:
Response Time Exemptions. It is understood that Unusual Circumstances may cause extended response times. Unusual Circumstances include only unusually severe weather conditions, disasters, or unusual periods of very high demand upon the system due to multiple casualty incidents. These Unusual Circumstances may be reviewed by the Fire Chief or their designee at the City's discretion. Mutual aid provided by communities to the City, due to the unavailability of a Contractor ambulance, shall not be exempted from response time requirements.
Response Time Exemptions. In the monthly calculation of Allegiance's performance to determine compliance with the response time s, every emergency request originating from within Allegiance's assigned Primary Service Area, with the exception of cancelled calls, shall be included except as follows:
Response Time Exemptions. Contractor shall maintain sufficient resources to meet all obligations under this Agreement. In rare occasions, unusual events outside Contractor’s control may occur that directly affect Contractor’s ability to meet response time requirements. In such cases, when evaluating Contractor’s response time performance to determine compliance with response time requirements, REMSA shall factor in the unusual circumstances and exempt specific responses. Specific exemptions that may be considered by REMSA include but are not limited to:
Response Time Exemptions. Operator shall maintain mechanisms for reserve production capacity to increase production should temporary system overload persist. However, it is understood that unusual circumstances and conditions beyond Operator’s reasonable control can produce response times that exceed the standards. If Operator believes that any run or group of runs should be excluded from the response time standards, a written request must be made to the Fire Chief. Any requests for exemption from response time standards shall be made with the Monthly Response Time Reports, as set forth in Section II.6(a) below. If no such request is received by the deadline required herein, no such request will be considered in compliance calculations. The Fire Chief has the sole discretion to exempt any call. Equipment failures, traffic congestion, ambulance failures, Operator dispatch errors, inability to staff units, and units deployed on inter facility transports will not be grounds for granting an exception to compliance with the response time requirements.
Response Time Exemptions. In some cases late responses may be exempted from financial penalties and from response time compliance reports. These excuses shall be for good cause only, as determined by NOR-CAL. The burden of proof that there is good cause for the excuse shall rest with XXXXX and XXXXX must have acted in good faith. The alleged good cause must have been a substantial factor in producing the excessive response time. Exceptions shall be considered on a case-by-case basis. SEMSA shall file a request for each response time excuse on a quarterly basis with the Ambulance Enforcement Officer within 15 days of the end of the previous quarter. Such request shall list the date, time, and the specific circumstances causing the delayed response. A list of response time exemptions can be found in Exhibit J of this agreement.
