Response Time Performance Clause Samples
The Response Time Performance clause sets specific expectations for how quickly one party must respond to requests, inquiries, or issues raised by the other party under the agreement. Typically, it defines measurable timeframes—such as responding to support tickets within 24 hours or acknowledging service interruptions within a set period—and may outline different response times for varying levels of urgency. This clause ensures timely communication and action, helping to maintain service quality and accountability while minimizing delays that could disrupt business operations.
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Response Time Performance. Response Time Performance. After the first ninety (90) days following Implementation Services, NAVITAIRE and Customer agree to meet, at the Customer’s request, to verify Hosted Systems response times and in the case Customer is experiencing slow response times, NAVITAIRE and Customer will work together to determine the cause and develop a resolution to address the slow response time performance including defining any potential additional performance measures. A “slow response time performance,” for purposes of this Section 10, shall be determined in a commercially reasonable manner that is determined by NAVITAIRE, subject to approval by Customer not to be unreasonably withheld, and each party will not unreasonably withhold their consent to a definition of “slow response time performance.” This verification can be initiated by Customer every one hundred eighty (180) days. However, NAVITIARE will not be responsible for slow response time related to the general stability of the Internet, as Customer has opted for VPN connectivity.
Response Time Performance. Superior Response Time performance over any period of time does not permit inferior Response Time performance over any other period of time. Contractor shall use its best effort to minimize variations or fluctuations in Response Time performance.
Response Time Performance a. Response Time data, including reports received from the dispatch center, shall be used by Contractor and County to evaluate Contractor's performance and compliance. .
b. If Response Time compliance is below 90% for any calendar month or longer period, if required to accumulate 100 responses (see Section 5.1), Contractor shall identify the causes and shall document efforts to eliminate problems on an ongoing basis.
c. Contractor shall submit a performance improvement plan with the Response Time performance report. The performance improvement plan shall identify each problem that contributed to a failure to meet Response Times and steps being taken to correct the problem.
d. Response Time reporting and times shall be documented as set forth in this Agreement.
Response Time Performance. In consideration for being granted authorization to provide emergency ground ambulance services, Contractor agrees to the following:
1. Each incident will be counted as a single response regardless of the number of units that respond.
2. Contractor shall use its best efforts to minimize variations or fluctuations in response time performance.
3. Contractor shall, in the performance of work and provision of services pursuant to the requirements of this Agreement, comply with all federal, state and local laws, regulations, and codes, including the California Emergency Medical Services System and the Prehospital Emergency Medical Care Personnel Act, California Health and Safety Code, Division 2.5, Sections 1797 and 1798, California Code of Regulations, Title 13 and 22, Agency policies, procedures and protocols, and the Placer County Ambulance Ordinance (Placer County Code, Article 8.04 Ambulance Services) in the performance of this Agreement.
4. Contractor shall utilize appropriately staffed and equipped ALS ambulances to provide services under this Agreement on a twenty-four (24) hour per day, seven days a week basis.
5. Contractor shall capture and record, utilizing an Agency approved Computer Aided Dispatch (CAD) system, all of the following data elements for each and every emergency and non-emergency request for services provided under this Agreement:
a. Requesting party
b. Incident location c. Incident number
d. Ambulance response zone
Response Time Performance a. Response Time data, including reports received from the Dispatch Center, shall be used by City and County to evaluate City's performance.
b. If Response Time performance is below 90% for any calendar month (see Section 4.1) City shall identify the causes and shall document efforts to eliminate problems on an ongoing basis.
c. City shall submit a performance improvement plan with the Response Time performance report. The performance improvement plan shall identify each problem that contributed to a failure to meet Response Times and steps being taken to correct the problem.
d. Response Time reporting and times shall be documented as set forth in this Agreement.
Response Time Performance. These specifications outline seven (7) priorities with which Contractor must comply with by meeting the specified Response Time Performance. The call classification as Priority 1 through 3 (Emergency responses) is accomplished by presumptive a Medical Priority Dispatch System (MPDS) prioritization by the County Designated Communications Center. The call classification as Priority 4 through 7 (Non-Emergency responses) is accomplished by presumptive prioritization by the requesting entity. For response time monitoring, reporting, and compliance purposes within the Service Area, Contractor's response time on requests for Ambulance Service originating from within the Service Area shall meet the following response time performance Response Time Performance will be reported in the below manner. The format of the Compliance Report Template is set forth Appendix 2.5 as attached hereto and incorporated by this reference. The Service Area will be separated into five (5) response time performance zones as outlined in Appendix
Response Time Performance. 6.1 The following response time standards are established for ALS ambulance responses originating within the EOA from 911 or public safety agency. Fines and penalties related to response time shall only apply to the emergency and ALS services provided under the terms of this Agreement and within the EOA.