Problem Management definition
Problem Management is the process of analysing, tracking correcting and communicating Service Requests and their Resolutions.
Problem Management means the process of managing the lifecycle of the underlying cause of a Problem;
Problem Management means the resolution of the root cause of incidents and prevention of the re-occurrence of incidents and problems that are caused by errors within the IT infrastructure. “Problem Manager” means a person who is assigned to own the Problem to resolution.
Examples of Problem Management in a sentence
The review shall include all reporting elements of the Service Management processes including but not limited to: Performance Monitoring; Capacity Management; Availability Management; Financial Management and Billing; Incident Management; Problem Management; Change and Release Management; and Configuration, Asset and Inventory Management.
More Definitions of Problem Management
Problem Management means the procedures and actions performed or required to be performed by Supplier upon written or oral request of Ordering Company to investigate and manage the resolution of a reported condition in a manner that provides Ordering Company with a single interface.
Problem Management means the agreed procedures for providing support and problem resolutions services to Recipient.
Problem Management means a defined process for logging, recording and resolving problems. The aim is to detect the underlying cause of the incident to prevent it from reoccurring. This excludes problems relating to the data or infrastructure not managed by The Missing Link.
Problem Management means the process of tracking and managing all problems arising in Kraft’s information technology (“IT”) environment and recorded in the Problem Tracking System, and resolving those problems arising from or related to the Services.
Problem Management means the processes and procedures to manage and resolve the root causes of incidents, to minimize the re-occurrence of such incidents and their subsequent impact to CoreLogic Systems, the Equipment and Services.
Problem Management. The management and control of functional or technical problems arising during the Plan development process; assessing their impact on the agreed budget, schedule and value and approving, deferring, prioritising or rejecting them. Timesheet Management: The reporting and tracking of manpower effort expended and estimates to complete for the tasks/activities of a programme/project. This functionality is provided in the PM3time Software product. Workflow/Process Management: Tracking and prioritizing Plan information and work tasks as they are passed from one person or department or process to the next. PM3time is a Timesheet tool. Timesheet Tracking Timesheet Approval Expenses Reporting Rates Billing (if enabled – this is a separately chargeable feature) Utilisation setting and tracking. 1 Help Desk
Problem Management means the process of controlling Incidents, Problems and Known Errors to ensure that their impact on service quality is minimised.