Problem Manager definition

Problem Manager means a person who is assigned to own the Problem to resolution.
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Examples of Problem Manager in a sentence

  • The Problem Manager will be responsible for finding a structural resolution that prevents similar Incidents in the future.

  • Request Services Incident Management Services 13.043 Contractor shall assign an Incident and Problem Manager that is accountable for ensuring that issues are being actively managed and meet service level obligations and that the Service matches the functional and non-functional requirements.

  • In 2000 he moved to work as a Problem Manager, dealing with problems that came through the helpline.

  • The initial assignment of priorities is the responsibility of the Help Desk’s Problem Manager on basis of SLA.

  • Albert Lopez said there are words that are in the plan that are subjective or aspirational, not necessarily as a must do.P6-6, Policy CO-2-3 and P6-7, CO-3.1- No changesP6-13, Section 6.4.5(b), (c) and (d) – Watercourse protection.

  • It will be the responsibility of the Problem Manager to ensure a root-cause analysis of all opened problem tickets is performed and documented in the problem ticket.

  • The Problem Manager manages execution of the Problem Management process and coordinates all activities required to respond to problems.

  • The Problem Manager escalates to line management and the Problem Management Process Owner in case of a conflict between Process and Line Management.

  • The feedback has been positive and the service design team along with the Change and Problem Manager are constantly working on improvements to further enhance the user experience.

  • If a problem such as SLA violation is detected, the Performance Analyzer sends an alarm message to the Problem Manager, which detects this failure or problem and sends an alarm message to an administrator or SLA maintenance system immediately.

Related to Problem Manager

  • Project Manager means the principal employee or agent of the Recipient having administrative authority over the Project designated in Appendix B pursuant to Section VI hereof, or authorized designee as per written notification to the Director.

  • Program Manager refers to the professional management firm selected by the Owner as the Owner’s representative for the Project, and its employees and consultants.

  • Contract Manager means the DNR staff person who processes this contract, makes payments, provides and facilitates dispute resolution, provides technical advice to the Compliance Forester, and is the first point of contact for questions relating to this contract or interpretation of Work. The Contract Manager may perform the duties of the Compliance Forester.

  • Relationship Manager means the individual who is appointed by us from time to time and notified to you in writing as your relationship manager in relation to the relevant services provided to you under these Terms and/or provided by our Associate;

  • Training manager means the individual responsible for administering a training program and monitoring the performance of principal instructors and guest instructors.

  • Supplier’s Manager means a manager who at the relevant time carries such designation from the Supplier under, or in accordance with, ARTICLE 5;

  • Airport Manager means that term as defined in section 2 of the aeronautics code of the state of Michigan, 1945 PA 327, MCL 259.2.

  • Service Manager has the meaning ascribed thereto in Section 2.01(c).

  • Project Managers means the person at Developer responsible for the project management of Product and identified in Schedule 2;

  • Coordinator means the person designated by Canada to act as the Dispute Resolution Coordinator.

  • City’s Project Manager means the City’s employee, or his/her delegate, who is authorized in writing to deal with the Consultant on behalf of the City in connection with the Services, or to make decisions in connection with this Agreement;

  • Operations Manager means each of the Company and Provider payroll, benefits and information technology representatives on the Operations Management Team as identified in Section 6.0 below.

  • Site Manager means an individual proposed to be named in the licence as a site manager

  • City’s Manager means a manager who at the relevant time carries such designation from the City under, or in accordance with, ARTICLE 5;

  • Procurement Manager means any person or designee authorized by a state agency or local public body to enter into or administer contracts and make written determinations with respect thereto.

  • Team Leader means an employee who is in a set or team and who is generally responsible for the work executed by the employees comprising such set or team;

  • FIS means free into store delivery, which requires the Supplier to pay all costs and be responsible for all requirements associated with the supply and delivery of Goods to the Company at the delivery site described in the Order, including all costs associated with transport, insurances, licences, authorisations, duties and taxes.

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Project Leader has the meaning set forth in Section 3.1.

  • Network Operator means the network operator who operates the wireless network of networks to which the SIM Cards are connected.

  • Contractor Project Manager means the employee identified in a Statement of Work as the Contractor project manager.

  • Alliance Manager has the meaning set forth in Section 3.1.

  • Services Coordinator means an employee of the community developmental disability program or other agency that contracts with the county or Division, who is selected to plan, procure, coordinate, monitor Individual Support Plan services, and to act as a proponent for individuals with developmental disabilities.

  • PJM Management means the officers, executives, supervisors and employee managers of PJM. PJM Manuals:

  • ACS means “asset-controlling supplier” as that term is defined in the Cap and Trade Regulations.

  • Customer Service Representative means a person that provides an insurance service and insurance product information: