Helpdesk Services. If purchased by the Company, Docebo will provide customer care and Helpdesk Services to the Company, as set forth in an Order and as further described on Schedule A (“Helpdesk Services”). Other than Helpdesk Services, Professional Services (as defined in Section 3.4), and other services specifically contracted for by the Company, Docebo will have no obligation to provide customer support services to the Company under the Agreement.
Helpdesk Services. Helpdesk Services will be available to Users 24 hours per day, 7 days a week. A Helpdesk will be provided by the Service Controller between 09.00 and 17.00 hours Monday to Friday inclusive, on Working Days. At all other times the Service Controller will make arrangements for call logging and escalation, such that the total availability of a Helpdesk Service will be 24 hours, 7 days a week.
Helpdesk Services. 3.1 All provisions governing Helpdesk Services, Helpdesk Services Fees, and Helpdesk Services Term, if applicable, will be specified in the product specific additional terms and conditions for each Service, and only to the extent that Client has purchased Helpdesk Services pursuant to this Agreement.
Helpdesk Services. 9.1. Helpdesk Services shall consist of free support in respect of the Software via the telephone, fax and email contacts listed on the cover sheet to this Agreement. Helpdesk Services shall be available during office hours in the Country of the Licensor or the Distributor.
Helpdesk Services. 5.1 Role of the Supervisor Only the User’s Contact Persons (as per Appendix 1) are entitled to draw on the services provided by the Helpdesk. These Contact Persons are required to have a good knowledge of the TSP INet-Server application and sufficient general IT “know how” to handle individual user problems and make an initial analysis of any problems encountered i.e. establish if the working place is functioning properly, if the Internet is operating normally, etc. Should this initial analysis indicate that it is extremely likely that the TSP INet-Server application is not working; the Contact Persons must be able to formulate a qualified inquiry to the Helpdesk. The Supervisors are responsible to manage the user accounts of their colleagues: the supervisor function on INet permits to create, modify, re-set passwords of user accounts. The Supervisors are also responsible of keeping their TSP data and contact information up to date on xxx.xxxxxx.xx and on INet. Only for functions not allowed to be done by the supervisor itself should a ticket be raised to the Helpdesk.
Helpdesk Services. 3.1 The provisions of this Article 3.0 apply only to the extent that Client has purchased Helpdesk Services pursuant to the Agreement or the Agreement includes Helpdesk Services as part of the Agreement.
Helpdesk Services. Christie will, from 5:00 a.m. Pacific Time to 2:00 a.m. Pacific Time the following day, seven days a week, provide troubleshooting and technical assistance by telephone, generally within thirty (30) minutes after Customer's request for such assistance.
Helpdesk Services. (i) Provision of services UniPhi must provide the Helpdesk Services to The Company according to this section 4. In this section "Helpdesk Services" means a telephone, facsimile, e-mail and website support service available to The Company to:
Helpdesk Services. Peritus will provide customer care and Helpdesk Services to the Customer as set forth in an Order and as further described in Schedule A (“Helpdesk Services”).
Helpdesk Services. Docebo offers two Helpdesk Services types, categorized as Growth and Enterprise. HELP DESK AND SUPPORT ●
