Level 1 Incident definition

Level 1 Incident means the occurrence or imminent threat of widespread or severe damage, injury, or loss of life or property resulting from outage of critical business processes of such severity that it cannot be handled by the county in the conduct of its normal duties. Level 1 incidents often have life impacting consequences, exceed $1 million in financial impacts, have serious legal or regulatory compliance ramifications, and have high media/public interests.
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Level 1 Incident means any failure to provide the Hosting Services, including a failure to meet the Performance Standards, that directly or significantly impacts the ability to use one or more Applications, or materially exposes CUNY to liability because of operational, business, financial or information deficiencies.
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Level 1 Incident means any Incident resulting in total unavailability of the Services.
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Examples of Level 1 Incident in a sentence

  • As soon as reasonably possible following the occurrence of a Severity Level 1 Incident, a Critical Incident Report (the “CIR”) will be provided containing a description of the Incident, date and timestamp, outage duration, root cause of incident, resolution/recovery actions taken and steps that will be taken to prevent a reoccurrence of similar issues.

  • For Service Level Credits that are based on the Total Ongoing Services Fees, the maximum amount of Service Level Credits that the State may collect in any month shall in no event exceed an amount equal to ten percent (10%) of the Total Ongoing Services Fee unless there has been an Extended Severity Level 1 Incident when the maximum Service Level Credit for the applicable month will be an amount equal to fifteen percent (15%) of the Total Ongoing Services Fees.

  • Within 3 days of a Severity Level 1 Incident, Contractor will provide a Root Cause Analysis and details of steps that will be taken in order to prevent a reoccurrence of similar issues for all Severity Level 1 Incidents.

  • Three levels of incident, for the purposes of Incident Rate of Pay (IROP), are defined as follows: Level 1 Incident: A small and comparatively simple wildfire that is contained by first response crews without the requirement for a second shift and the incident controller is based in the field.

  • In no event shall Customer receive credits under the Service Levels provided in both Clause 1.5 and Clause 1.6, for the same Severity Level 1 Incident.

  • Customer will classify each Incident as Severity 1, Severity 2, Severity 3, or Severity 4, based on the impact to the Customer business, as defined below: ▪ Critical - Severity Level 1 Incident is an Incident that causes a complete outage of the service where no terminals can connect to the Service to transmit or receive data, or a complete outage of the Pelion Connectivity Management platform where no Customer users can access or use the Service.

  • Coordinator shall provide root cause analysis and resolution on all Severity Level 1 Incident issues.

  • Two (2) hours Contractor will contact the County within fifteen (15) minutes of notification of a Severity Level 1 Incident by County.

  • The Severity Level 1 Incident may be downgraded if a viable workaround is established.

  • The Service Level starts when the GCSC opens a Case relating to a Severity Level 1 Incident, and it ends when the GCSC clears the Case then notifying Customer that the Incident is fixed; provided, however, the Case will remain open if Customer notifies the GCSC that the Incident still exists, and in such event the Service Level will continue to run until the Incident is fixed.