Specific First Data Responsibilities Sample Clauses
The 'Specific First Data Responsibilities' clause defines the particular duties and obligations that First Data, as a party to the agreement, must fulfill. This may include tasks such as processing transactions, maintaining data security, providing technical support, or ensuring compliance with relevant regulations. By clearly outlining these responsibilities, the clause ensures that both parties understand what is expected from First Data, thereby reducing ambiguity and helping to prevent disputes related to performance or service delivery.
Specific First Data Responsibilities. The support described in Section 10.1 may, at RCSI’s option, require First Data to analyze, among other things, the target portfolio’s file structure and processing software/system and to perform the financial and technical analysis necessary to enable First Data to formulate and communicate to RCSI, in the form requested by RCSI (e.g., reports in tangible or electronic format, electronic and telephonic communication, oral presentations) the information requested by RCSI. Table of Contents
Specific First Data Responsibilities. (a) First Data’s responsibilities with respect to Problem Management shall include the following:
(i) logging reported problems upon receipt from RCSI or its third party providers, and as identified by First Data;
(ii) monitoring, controlling and managing each problem arising from or relating to the Services until it is corrected or resolved;
(iii) correcting or resolving the problems relating to the Services (problem corrections will be subject to verification by the authorized RCSI affected end user or control person);
(iv) adhering to the procedures for problem escalation, review and reporting specified in Schedule B and agreed upon by the Parties and also taking appropriate measures to avoid recurrence of problems; and
(v) monitoring, measuring and providing reports in the format required by RCSI on problems, including statistics on the types of problems, total number of problems, outstanding problems and resolution times (including the average time to resolve problems) for the Services in general, for specific portions of the Services, and for individual RCSI customers.
(b) First Data shall improve the average time to resolve problems during the Term.
(c) First Data shall maintain communications with RCSI on the problems through resolution. First Data shall, for each problem, provide prompt notification to RCSI of system outages on critical systems, and shall otherwise provide regular and timely progress updates that clearly indicate the nature of the problem, the estimated time to correction, and potential short-term alternatives. First Data shall make known to RCSI information regarding the status of significant problems on at least a daily basis or more frequently as appropriate. First Data shall track and report any backlog of unresolved problems.
(d) First Data shall implement an appropriate Problem Management infrastructure tool set which has been customized with processes to provide tracking databases. The tool set shall include:
(i) a knowledge management mechanism to capture, store and retrieve solutions for reuse by First Data personnel and end users; and
(ii) a knowledge database to enable the sharing of policies, procedures, best practices and methods among employees and end users. First Data shall provide to RCSI reports from the problem database on an ongoing basis and will grant RCSI access to monitor and view the problem database on an ongoing basis. In addition, First Data will have access to, and shall if approved by RCSI, use for RC...