Continuous Improvement Sample Clauses

Continuous Improvement. This expected outcome requires that “the organisation actively pursues continuous improvement”. Team’s findings The home meets this expected outcome Refer to expected outcome 1.1 Continuous improvement for a description of the overall system of continuous improvement. In relation to Accreditation Standard Two - Health and personal care the system is monitored through audits, clinical indicator results and feedback from residents/representatives, health professionals and staff. The home has implemented improvements in Accreditation Standard Two - Health and personal care including: • The local area health service employed an aged care emergency nurse whose advisory services are available to the staff at RFBI Kurri Kurri 24 hours seven days a week. The position commenced in February 2014. Staff can ring and seek advice and/or instructions for resident care. Staff received appropriate education in relation to the services available and how to access them. Management report staff have utilised the service and found it extremely helpful in decreasing the number of residents requiring hospital admission. • The home purchased two fully adjustable pressure relieving and posture supporting chairs in September 2014. These were purchased because management identified the need to improve the comfort and safety of residents who are unable to sit appropriately in other types of chairs. Feedback from residents using these chairs has been positive. • An assessment contact In December 2014 by the aged care quality agency identified a gap in the management of blood glucose levels for residents living with diabetes. The form used at the time of the assessment contact did not clearly identify medical instructions regarding blood glucose level parameters for staff to follow. The home redesigned the form and all residents requiring insulin to manage their diabetes have been reviewed and had clear parameters set by their medical officers. The residentscare plan have been updated in line with the new instructions. Management advised staff are satisfied with the clearer instructions.
Continuous Improvement. 3.1 The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs (including the Framework Prices), the costs of Contracting Bodies and/or improving the quality and efficiency of the Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs.
Continuous Improvement. This expected outcome requires that “the organisation actively pursues continuous improvement”. Team’s findings The home meets this expected outcome A new quality management system is in place and the home is actively pursuing continuous improvement. Areas for improvement are identified through input from all stakeholders using mechanisms that include: suggestion forms, regular meetings, feedback mechanisms, and corporate initiatives, a program of audits and surveys, and analysis of monitoring data. All opportunities for improvement that are identified are recorded on a continuous improvement plan that enables the planning, implementation and evaluation of the improvements. This process is coordinated by management with the assistance of a continuous improvement and management committee and is supported by the corporate management of the organisation. Care recipients/representatives and staff are encouraged to actively contribute to this process and those interviewed report they are aware of the ways they can make suggestions for improvement. They say management is responsive to suggestions and they are consulted and kept informed about improvements at the home. The home demonstrated it is actively pursuing continuous improvement in relation to Accreditation Standard One and recent examples of this are listed below. • Following a comprehensive review, January 2014, of the continuous improvement management system, corporate management determined to implement a new framework in the home. The new quality framework has results that show improvements across the Accreditation Standards in management systems, organisational development, and are responsive to the needs of care recipients/representatives, staff, and other stakeholders. • A paper-based system of criminal history records checking did not have an efficient process to identify the expiry of individual records. Corporate management has implemented an electronic spreadsheet that efficiently and effectively identifies individual records due to expire within two months. Relevant staff are notified and a timely criminal history record check is completed. • A review of the orientation program in April 2015 identified the need to incorporate newly implemented quality processes and policy and procedures to the orientation program for staff. Inclusions to the orientation program include: the newly established infection prevention and control policy; a clinicalpocket list’ of care recipients’ care needs and th...
Continuous Improvement. The Supplier shall at all times during the Framework Period comply with its obligations to continually improve the Goods and/or Services and the manner in which it provides the Goods and/or Services as set out in Framework Schedule 12 (Continuous Improvement and Benchmarking).
Continuous Improvement. This expected outcome requires that “the organisation actively pursues continuous improvement”. Team’s findingsThe home meets this expected outcome The House of St Hilarion has established a quality system which incorporates a range of processes to assist management, staff, residents and representatives to actively pursue continuous improvement. This includes feedback mechanisms, incident reporting, audits, surveys and questionnaires, data collation and trending, external reports, industry improvements and reporting mechanisms. Actions to suggestions and identified improvements are recorded in meeting minutes, priority action forms, feedback forms and specific action feedback, such as the annual resident survey. A Continuous Quality Improvement Committee, which includes a resident representative, meets every two months to discuss various quality results and outcomes. Staff and residents are familiar with the various continuous improvement processes and are satisfied the home is responsive to their suggestions and needs. Examples of continuous improvement activities underManagement systems, staffing and organisational development’ include:• Eleven care staff suggested a rostering change to improve the services and care provided to residents in three areas of the home. The changes recently trialled, included utilising the staff already rostered for the areas, increasing care hours of one shift by three hours and allocating three staff to two care areas instead of one care area. Through feedback at meetings staff and management have identified that care outcomes have improved and shared staff work loads have assisted staff in maintaining care routine timeframes, which has reduced some staff anxiety and increased team work. Management will be providing survey forms to residents to evaluate the results to individuals of the rostering change.• Following concerns and complaints from staff, residents and representatives, management initiated a care competency assessment for all care staff to ensure appropriate staff practices are understood and being implemented. Two external registered nurse consultants were contracted for 12 weeks to ‘shadow’ and mentor care staff to observe their daily practices. The consultants provided ongoing care practice support, education and time management skills to assist staff to provide ongoing efficient care support to residents. Staff feedback indicated an increased awareness of care practices and responsibilities and important t...
Continuous Improvement. 19.1 The Contractor will deliver continuous improvement in the services provided throughout the full duration of the Framework Agreement and the Call-Off Contracts.
Continuous Improvement. 11.1. Each Framework Contractor will deliver continuous improvement in the services provided under this contract, throughout the full duration of the Framework Agreement.
Continuous Improvement. The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs, the costs of Contracting Authorities (including the Framework Prices) and/or improving the quality and efficiency of the Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. Without limiting paragraph 4.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Contracts and reducing the Framework Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Contract) during that Contract Year ("Continuous Improvement Plan") for the Approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: identifying the emergence of new and evolving technologies which could improve the Services; identifying changes in behaviour at Contracting Authorities that result in a cost saving and a reduction in the Framework Prices; improving the way in which the Services are sold via the Framework Agreement that may result in reduced Framework Prices; identifying and implementing efficiencies in the Suppliers internal processes and administration that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the way the Authority and/or Contracting Authorities interact with the Supplier that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the Suppliers supply chain that may lead to cost savings and reductions in the Framework Prices; baselining the quality of the Suppliers Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and measuring and reducing the sustainability impacts of the Suppliers operations and supply-chains pertaining to the Services, and identifying opportunities to assist Contracting Authorities in meeting their sustainability objectives. The initial Continuous Improvement Plan for the first (1st) Contract Year sha...
Continuous Improvement. This expected outcome requires that “the organisation actively pursues continuous improvement”. Team’s findingsThe home meets this expected outcome Refer to expected outcome 1.1 Continuous improvement for information regarding the continuous improvement system which exists in the home. Examples of recent improvements in relation to Accreditation Standard Four include: • The home has extended the footpaths around the home to enable residents to access a wide area outside the home. Residents from the high care wings and low care wings are now able to make better use of the gardens.• The home undertook some changes to the use of some rooms within the building. A small dining room has been created with table, chairs and crockery to enable residents to entertain their guests in private. The small chapel opposite the new dining room has been converted into a small lounge area. The general manager advised that residents have increased usage of this room and that the room can still be used for church services when needed.• As part of a “fine dining” program the home undertook some changes to the environment. The general manager advised that the television was removed from the dining areas and music played instead. Large serviettes were provided instead of clothing protectors. Separate lounge and dining areas were introduced. The general manager advised that negative feedback was received regarding the removal of the televisions and the serviettes, and as a result these were changed back to how they had been before. Menu boards were established to provide residents and their representatives and staff with information about what meals were being served on the day. The team observed that the menu for the day is displayed on a stand near the entrance to each dining area and provides clear information on the meals on offer at the midday meal and for the evening meal. This includes what options are available. This makes it easier for everyone to see what the meal will be on the day.• The home has introduced a new floor cleaner and removed the need for mops and buckets in the areas with a large floor surface. The general manager advised that regular mops are still used in the dementia specific wing (Snowy), to reduce any noise stress for the residents. The aim of the new floor cleaner is to provide a safer work and living environment by reducing the repetitive movements for cleaning staff, reduce the clutter in the corridors (cleaner’s trolley and wet floor signs). The g...
Continuous Improvement. This expected outcome requires that “the organisation actively pursues continuous improvement”. Team’s findingsThe home meets this expected outcome Refer to expected outcome 1.1 Continuous improvement for information about the home’s continuous improvement systems and processes. The home actively pursues continuous improvement related to Standard 3. Information from resident meetings, lifestyle program audits and surveys results provide further opportunities to contribute to the continuous improvement plan. The home initiates feedback via circulation of notices, newsletters, meeting attendance or direct communication. Examples of recent improvements undertaken in relation to Standard 3, Resident lifestyle includes:• Residents requested an expansion of the activity program. Staff accessed a volunteer to assist with implementing an art class. Residents now attend classes every two weeks and activity staff advised residents provide very positive comments about the art program. A display of art works is evident throughout the home.• A suggestion from a dementia advisory service to capture residents’ life histories resulted in the introduction of Alzheimer’s Australia books for recording relevant information. Staff advised that in particular, the information assists in guiding the activity program for residents with a diagnosis of dementia.• In order to assist the physiotherapy program for residents to move forward the director of nursing and the physiotherapist identified a need to employ a physiotherapist assistant. An activity staff member completed formal training and is to commence in the role in the near future. An allocation of five hours per fortnight has occurred. Management stated they envisage positive outcome for residents regarding exercise programs and promoting independence.