Maintenance Metrics Sample Clauses

Maintenance Metrics. The manpower associated with field-level maintenance performed in support of the FWS-I shall not exceed 0.5 hours of field-level maintenance and 0.75 hours of field-level maintenance, totaling 1.25 direct production man-hours, over the course of a year. Additionally, FWS-I maintenance (inspection, service, repair) shall not exceed 0.1 hours (as the maximum time to repair) for 95 percent of all maintenance actions. Compliance with Direct Productive Annual Maintenance Man-Power Hours (DPAMMH) and availability requirements at both the Operator/Crew and Maintainer Level will be determined by the Logistics Support Plan.
Sample 1
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Maintenance Metrics. Mean Time To Restore (MTTR) - Overall shall be defined as the arithmetic mean of the time to clear trouble tickets (utilizing Downtime eligible for calculating credits as the measure of Time To Restore). Mean Time To Restore (MTTR) With Dispatch shall be defined as the arithmetic mean of the time to clear trouble tickets (utilizing Downtime eligible for calculating credits as the measure of Time To Restore) when dispatching of a technician (LEC or equipment maintenance) is required to restore the customer's network to satisfactory operating condition. Call Receipt NetSolve shall produce monthly reporting showing the Average time MNS customers wait in queue to be picked up for trouble reporting. This metric does not apply in the event of a large-scale network outage which would affect more than 20% of the customers being managed by NetSolve. Credits for Missed DMOQ's If NetSolve fails to meet the target monthly objectives in any month, NetSolve shall provide AT&T with a credit in each succeeding month that the target objective is not met. The credits associated with each performance metric are set forth in the following table. In no event will the credits for Network Availability, Pro-Active Monitoring, Mean Time to Restore Overall, or Mean Time to Restore with Dispatch with respect to a customer site in any given month exceed the total net xxxxxxxx to AT&T by NetSolve for that month for the charges for the affected router managed hub sites and router managed non-hub sites set forth in Item 2 of Table 1 in Paragraph 4 of Amendment Number 11.0. In no event will the credits for On-Time Installation (First Sites), On-Time Installation (Overall), and Customer Satisfaction Metrics - Installation (below) exceed the total net xxxxxxxx to AT&T by NetSolve for the charges for installation set forth in Item 4 of Table 1 in Paragraph 4 of Amendment Number 11.0. No credit will be issued by NetSolve for any DMOQ for a particular customer to the extent the missed DMOQ is caused by a negligent act, omission or failure of AT&T or its affiliates, service supplier, or end user customer. In the event any act, omission, or failure of AT&T's service suppliers (but not AT&T or its affiliates) can be reasonably managed by NetSolve to increase the DMOQ, NetSolve will attempt to work with that service supplier to increase that supplier's performance if such work does not, in NetSolve's sole opinion, significantly increase NetSolve's costs. ----------------------------- ------------...
Sample 1

Related to Maintenance Metrics

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Targets a) Seller’s supplier diversity spending target for Work supporting the construction of the Project prior to the Commercial Operation Date is ____ percent (___%) as measured relative to Seller’s total expenditures on construction of the Project prior to the Commercial Operation Date, and;

  • Performance Measure The specific representation of a process or outcome that is relevant to the assessment of performance; it is quantifiable and can be documented

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Product Quality 4.1 The following provisions shall apply to Product after Production:

  • Listing and Maintenance Requirements; DTC Eligibility As of the Closing Date, the Common Stock is registered pursuant to Section 12(b) of the Exchange Act, and the Company has taken no action designed to, or which to its Knowledge is likely to have the effect of, terminating the registration of the Common Stock under the Exchange Act, nor has the Company received any notification that the Commission is contemplating terminating such registration. As of the Closing Date, the Company has not received notice from the Trading Market or any Eligible Market on which the Common Stock is or has been listed or quoted to the effect that the Company is not in compliance with the listing or maintenance requirements of such Trading Market or Eligible Market, as applicable. As of the Closing Date, the Company is in compliance with all such listing and maintenance requirements. The Common Stock is eligible for participation in the DTC book entry system and has shares on deposit at DTC for transfer electronically to third parties via DTC through its Deposit/Withdrawal at Custodian (“DWAC”) delivery system. The Company has not received notice from DTC to the effect that a suspension of, or restriction on, accepting additional deposits of the Common Stock, electronic trading or book-entry services by DTC with respect to the Common Stock is being imposed or is contemplated.

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