Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to ATM Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP to Xxxxxxxx' POP.
Mean Time to Restore. The mean time to restore (MTTR) measurement is the average time between the start of a service impacting issue and the resolution of the issue. There are two (2) priority levels of Trouble Ticket severity (Critical and Major). MTTR objectives for each severity level is: Severity 1 – Critical Average within 2 hours Severity 2 – Major Average within 4 hours
Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of repairing Xxxxxxxx' equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Metro Wave Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 6.4 only apply for Xxxxxxxx' equipment and fiber on Xxxxxxxx' owned and operated network between the MAPs constituting the end points of the affected Metro Wave Service circuit.
Mean Time to Restore. Mean Time to Restore ("MTTR") means the average time interval between initial trouble ticket request being opened by Xxxxx’s help desk (or Agile becomes aware of an issue impacting Network Service) to the time the Service is restored. If a Customer disputes Xxxxx's determination of when the Service is restored, the Parties will work together in good faith to resolve any such dispute within 30 days. There are three priority levels for trouble ticket severity: Severity 1 (Critical) - defined as a complete Service Outage affecting the Customer's Service. Severity 2 (Major) - defined as a partial Service Outage or significant Service degradation affecting the Customer's Service. Severity 3 (Minor) – defined as minor Service degradation minimally affecting the Customer's Service. MTTR objectives and priorities are established based on Grades of Service and trouble ticket severity level.
Mean Time to Restore. ("MTTR") MTTR is defined as the average time interval between initial trouble ticket request being opened by Agile’s support center (or Agile becomes aware of an issue impacting Network Service) to the time the Service is restored. If a Subscriber disputes Agile's determination of when the Service is restored, the Parties will work together in good faith to resolve any such dispute within 30 days. There are three priority levels for trouble ticket severity (“Trouble Ticket Severity Level”):
Mean Time to Restore. MTTR"). MTTR shall be the average time required to restore service and resume availability and is stated in terms of equipment failure and cable outages. The time is measured from the moment the outage is reported until the latter of (i) restoration of the first fiber on a cable cut or (ii) equipment is repaired and service is available. With respect to Dedicated Internet Access Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP to Xxxxxxxx' POP.
Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Optical Wave Service, Xxxxxxxx has an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.4 only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP to Xxxxxxxx' POP.
Mean Time to Restore. Purpose: Evaluates timeliness of repair, focusing how long it takes to restore services to proper operation. Description: Measures the average time taken to clear trouble reports. • Includes all trouble reports closed during the reporting period, subject to exclusions specified below. • Includes customer direct reports, customer-relayed reports, and test assist reports that result in a trouble report. • Time measured is from date and time of receipt to date and time trouble is cleared.
Mean Time to Restore. The mean time to restore (“MTTR”) measurement for a Service is the average time between the time a Trouble Ticket is opened by Subscribing Entity, or Service Provider becomes aware of Service impacting network issues, (whichever occurs first) and the time the Service is restored. If Subscribing Entity disputes Service Provider’s determination of when the Service is restored, the Parties will work together in good faith to resolve any such dispute within thirty (30) days. The “average time” is determined based on all Trouble Tickets with the same severity level associated with the same Service Outage (as defined below). There are two (2) priority levels of Trouble Ticket severity (Critical and Major). MTTR objectives by Severity Level: Severity Level Definition Average MTTR 1 - Critical A complete outage affecting Subscribing Entity’s Service Within 4 hours 2 - Major A partial outage or service degradation affecting Subscribing Entity’s Service Within 8 hours
Mean Time to Restore. The Mean-Time-To-Restore (“MTTR”) will be 4 hours for end-to-end service over all tickets. Prioritization of trouble tickets will be done per the Severity Levels defined for Services in this Service Attachment. When MTTR is calculated, tickets from the on-line Service system which have been coded Customer Provided Equipment (“CPE”), Subscribing Entity caused, commercial power, fire, severe weather or other Force Majeure conditions will be excluded from both the hours & the number of tickets prior to calculation. Furthermore, any service outage resulting from installation activity will be removed from the calculation of MTTR. When the Performance Reports are presented, information regarding the volume and type of ticket excluded will be made available to the State. MTTR will be calculated using the following steps: • Generate a report of the InterLATA and IntraLATA Multipoint Service Attachments and the SOMACS Contract tickets for a calendar month from the on-line service system. • Remove the tickets coded for CPE, Force Majeure, etc as identified above. • Sum the ticket duration by service type (Ethernet or Time Division Multiplexed (“TDM”)) of the remaining Ethernet and SOMACS Contract tickets for the month to calculate Total Duration. • Count the number of tickets summed to calculate Number of Tickets. • Total Duration / Number of Tickets = MTTR AT&T will provide monthly statistics to OIT that itemize these measurements as indicated in the "Reporting Requirements" Section of this Service Attachment and detailed in the "Operations Guide" referred to in this document.
