MAINTENANCE AND CUSTOMER SUPPORT Sample Clauses

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support.
Sample 1Sample 2Sample 3See All (8)
AutoNDA by SimpleDocs
MAINTENANCE AND CUSTOMER SUPPORT. We will use reasonable endeavours to provide Maintenance and Customer Support in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Maintenance and/or Customer Support where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Maintenance and/or Customer Support will not be provided. If we offer enhanced Maintenance and/or Customer Support, then you may purchase these services separately in accordance with our then current price list.
Sample 1Sample 2Sample 3See All (5)
MAINTENANCE AND CUSTOMER SUPPORT. 4.1. Maintenance shall consist of (i) reasonable email or telephone support (“Customer Support”); and (ii) Program releases or corrections. Customer Support will be provided to the CivilFEM Support Coordinator (“CSC”) specified in Appendix I. The CSC shall provide first-level support to all of LICENSEE users permitted to use the Software under the terms of this Agreement. LICENSEE may change the CSC at any time upon written notice to the SUBDISTRIBUTOR. Customer Support will be provided by the SUBDISTRIBUTOR unless otherwise specified by INGECIBER.
Sample 1Sample 2
MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from ZAP, information about such Maintenance Software and Customer Support will be provided to you by the ZAP entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which ZAP may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support.
Sample 1Sample 2
MAINTENANCE AND CUSTOMER SUPPORT. Upon acceptance of this XXXX, Grantor will provide new Customers with an initial one (1) year subscription to the HYPACK Software Maintenance Plan (“Plan”) at no charge. After expiration of the initial one (1) year Plan subscription, the Plan is renewed on an annual basis upon Customer’s payment of the renewal fee to Grantor. The terms and conditions of this XXXX will apply to this Plan and any Plan renewal unless the Plan is provided under different terms. Grantor is solely responsible for providing the maintenance and support services for the Software under the Plan. Plan specifics are available at xxxxx://xxx.xxxxx.xxx/en-us/brands/hypack/support/maintenance-plan- subscriptions/. Customer may contact HYPACK for support at +0.000.000.0000, or by email at xxxx@xxxxxx.xxx. Written correspondence can be mailed to: HYPACK, 00 Xxxxxxx Xxxxxx, Middletown, CT 06457.
Sample 1
MAINTENANCE AND CUSTOMER SUPPORT. Upon acceptance of this XXXX, Grantor will provide new Customers with an initial one (1) year subscription to the HYPACK Software Maintenance Plan (“Plan”) at no charge. After expiration of the initial one (1) year Plan subscription, the Plan is renewed on an annual basis upon Customer’s payment of the renewal fee to Grantor. The terms and conditions of this XXXX will apply to this Plan and any Plan renewal unless the Plan is provided under different terms. Grantor is solely responsible for providing the maintenance and support services for the Software under the Plan. Plan specifics are available at: xxx.xxxxxx.xxx/xxxxxxxxxxx-xxxx.Xxxxxxxx may contact HYPACK, a division of Grantor at: Address: 00 Xxxxxxx Xx. Middletown, CT 06457, USA - Phone number: +0.000.000.0000 - Email: xxxx@xxxxxx.xxx
Sample 1
MAINTENANCE AND CUSTOMER SUPPORT. We will use reasonable endeavours to provide Maintenance and Customer Support in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Maintenance and/or Customer Support where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or
Sample 1
AutoNDA by SimpleDocs

Related to MAINTENANCE AND CUSTOMER SUPPORT

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Maintenance and Support Company is solely responsible for providing any maintenance and support services with respect to the Company application, as specified in this Agreement, or as required under applicable law. You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the Company application. (3) WARRANTY: Company is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Company application to conform to any applicable warranty, you may notify an App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the Company application, and to the maximum extent permitted by applicable law, an App Distributor will have no other warranty obligation whatsoever with respect to the Company application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Company’s sole responsibility. (4)

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund: § Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state); § Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations. § Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

Time is Money Join Law Insider Premium to draft better contracts faster.