Front Desk. The Employer shall provide a high-quality mat designed to ease the strain of standing for the front desk area.
Front Desk. Call Center, describing the customer service responsibilities of call center and front desk headquarters staff. The SOPs were all in draft form. The dates of issuance, effective dates, review dates, and revision dates were all blank, indicating that the SOPs were not formally implemented. There are currently five formal Youth Services SOPs published on the DOES Intranet site (last modified on August 8, 2014) and only two are related to MBSYEP. DOES did not provide any written policies or procedures on how staff should conduct the youth enrollment process, evaluate host employer applications, or assign youth to worksites.17 When the online MBSYEP application system opens, youths are advised (online and through their MBSYEP portals, which are established when the electronic application is submitted and accepted), that they must attend a certification event, during which they must submit all required documents to be determined eligible for the program. On its website, DOES also provides a certification event calendar, eligibility document checklist, parental consent form, and list of important dates. In addition, after applicants are certified as eligible, they are advised through their portals that they must attend an orientation session prior to being offered a position. While these activities are necessary and important, they focus on guidance for youth participants and do not provide internal guidance for DOES staff. When asked to provide written procedures for granting and terminating staff access to People First, the management information system that supports MBSYEP operations, DOES submitted flowcharts indicating that granting and terminating access is done via an email request from a program manager to DOES’ Office of Information Technology (OIT). However, this informal process is not fully compliant with DOES Policy Number DOES-SEC-001, Access Control Policy (revised September 2, 2014), which is available on the DOES Intranet site. This matter is addressed in more detail in subsequent sections of the report concerning information technology. In response to XXXX’s request for copies of online registration and online payroll processing systems manuals, OIT officials stated there were none. When asked how DOES employees learn to operate these components of People First, OIT officials responded that employees learn on the job. In the absence of a payroll processing systems manual, OIT provided two two-page documents, a “Project Empowerment Time Manageme...
Front Desk. (c) The Employer shall post departmental seniority lists for each department set out in Article 8.01 (b) within thirty (30) days following Ratification of this agreement. Such list shall indicate the employee's full-time or part-time status and seniority date. For new hires, where more than one employee was hired in the same department on the same day, they shall be placed on the seniority list in the alphabetical order of their surnames. The lists shall remain posted and shall be revised in January, April, July, and October each year thereafter. Copies of such seniority lists shall be supplied to the Union.
Front Desk. Review of job duties by classification for Front Desk Department. o Managers should not cover front desk breaks nor does PBX. o There should be a 3rd person for rush hours check in (check opera, Matrix). o There should be at least 2 Night Auditors per shift due to workload and safety and security. o We need to hire a security guard at night. - Side letter adding an additional Front Desk Agent on evening shift and that there is no job cross over PBX and Front Desk Agents. Housekeeping - SUPERVISORS o There should be 3 supervisors regardless of the occupancy. 1 for the opening. 1 for the midshift (they should start 30min after the opening) 1 for closing. o Additional supervisor for 60% plus occupancy or if there is special projects o Job description/Task list. Should not be responsible for fixing the schedule. o No cleaning. Any cleaning duties should be assigned to RA o Regular 3 PM shift RA for 60% plus occupancy and late check out. - NIGHT CLEANER o Increase night premium increase $2/hour. For this classification the night premium should start at the beginning of their shift (currently the premium starts at 12midnight, but should be at the beginning of the shift at 11pm).
Front Desk. Memorialize commission/upselling compensation program into the collective agreement. - Reinstate IRD upsell incentives, Guest Voice and Loyalty programs - Discuss training duties and set new rate for training of new staff by bargaining unit employees. - Restore overnight shift for PBX/Command Centre. - Relieve overnight Guest Service Agents from doing valet parking, luggage assistance, delivery of amenities. Duration: Three (3) years (July 1, 2022 – June 30, 2025) with Union’s job security proposal or
Front Desk. (a) Night Auditor
Front Desk. 1. The parties agree that when a customer enters a store, as a general rule the customer should be greeted by an Associate who is standing. They also recognize that when an Associate is working on a computer that is at a standard (as opposed to “standing”) height desk, the Associate should be seated.
Front Desk. 17 2.5.3 Office Management.................................................................... 19 2.5.3.1 Sales Management..................................................................... 19 2.5.3.2 Transaction and Administration....................................................... 19 2.5.3.3 Associate/Employee Information....................................................... 20 2.5.4 Affiliate Referral Management........................................................ 20 2.5.5 Affiliate Lead Management............................................................ 20 2.5.6 Transaction and Associate Accounting................................................. 21 2.5.7 Accounting Interfaces................................................................ 22 2.5.8 Advertising Management............................................................... 22 2.5.9 Today's Business and Schedule........................................................ 22 2.5.10 Online and printed management reports................................................ 22 2.5.11 Advanced Report Writer............................................................... 23 2.5.12 SERVICE CENTER(TM)................................................................... 23 2.5.13 Brand Specific Affiliate Requirements................................................ 24
Front Desk. 21 29 Culinary/Storeroom...................................................................... 21 30 Xxxx’x........................................................................................... 22 31 Banquets ..................................................................................... 22 INDEX, continued ARTICLE PAGE 32 Service Express........................................................................... 24 33 Maintenance ................................................................................ 25 34 General........................................................................................ 25 35 Health and Safety ........................................................................ 27 36 Termination of Agreement ........................................................... 27 Appendix “A” - Pay Schedule....................................................... 29 Letter of Agreement - re: Commitments ..................................... 30 Letter of Intent – re: Alternate Work Week Pilot.......................... 33 Letter of Agreement – re: Contracting Out.................................. 34 REGIONAL OFFICE: U.F.C.W. CANADA LOCAL 175 00 XXXXXXXX XXXXXX NORTH OTTAWA, ONTARIO K1Y 1B6 TELEPHONE: 0-000-000-0000 or 0-000-000-0000 EMAIL: xxxxxx@xxxx000.xxx
Front Desk. 3.03 The Front Desk Manager shall continue to perform those front desk duties normally carried out prior to the coming into effect of the Collective Bargaining Agreement. In addition to regular management responsibilities, the Front Desk Manager shall include all functions normally carried out by front desk staff.
