Consumer Focus Clause Samples

Consumer Focus.  Each employee has responsibility to ensure an excellent standard of service is offered by partnering with patient, consumers and/or carers and the community at all levels of health care provision, planning and evaluation.  Demonstrate a commitment to the patient ‘Charter of Healthcare Rights’.  Recognise and respond to the needs and requirements of each individual patient, consumer and/or carer.  Each employee has responsibility to ensure patient and consumer safety and quality of care is the highest priority.  Ensure any risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients and consumers.  Maintain a good working knowledge of the National Safety and Quality Health Service Standards, take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of the service being delivered.  Actively involve patients, consumers and/or carers in quality and safety improvement activities. Employment Principles Bass Coast Health is committed to the employment principles that reinforce the public sector values. These principles ensure:  Employees create and develop a positive working relationship with team and colleagues  Employment decisions are based on merit  Employees are treated fairly and reasonably  Human Rights are upheld in accordance with the Charter of Human Rights & Responsibilities Act 2006  Employees have a reasonable avenue of redress against unfair or unreasonable treatment  There is zero tolerance of violence and Bullying & Harassment across the entire Health Service  Employees act in accordance with the ‘Code of Conduct’ and ‘Workplace Behaviour policies’.

Consumer Focus.  Each employee has responsibility to ensure an excellent standard of service is offered by partnering with patient, consumers and/or carers and the community at all levels of health care provision, planning and evaluation.  Demonstrate a commitment to the patient ‘Charter of Healthcare Rights’.  Recognise and respond to the needs and requirements of each individual patient, consumer and/or carer. Bass Coast Health is committed to the employment principles that reinforce the public sector values. These principles ensure:  Employees create and develop a positive working relationship with team and colleagues  Employees act in accordance with the ‘Code of Conduct’ and ‘Workplace Behaviour policies’  Actively participate in relevant professional development  Tertiary and/or post graduate qualifications in Business Management (or related discipline)  Qualifications in Health Service Management would be highly regarded  Previous success as a CEO or senior executive preferably in health, with demonstrated experience working with or on a Board  Proven ability to develop and meet strategic operational and budgetary objectives including:

Consumer Focus. The ability to ensure quality service provision and duty of care for all consumers within their team. Essential Degree in Nursing, Social Work or other Allied Health Preferred Postgraduate qualifications in any of the following: Case Management, Community Care, Aged Care / Gerontology, Disease Management, Professional Membership(s) AHPRA or AASW Essential Experience in Aged Care Case Management Preferred Experience in the delivery of Home Care Packages Knowledge and skills • Experience in assessment, case management and service delivery to older people living in the community, preferably in the Home Care packages field • Sound knowledge of the Aged Care Sector Reforms and the impact on Home Care Packages and other community services in the aged care sector • Knowledge of and demonstrated commitment to Consumer Directed or person centred care • Sound skills in decision making, problem solving, relationship building, written/oral communication and negotiation • Demonstrated ability to work effectively in both a team environment and autonomously • Well-developed computer skill – Preferable experience in the use of e-Tools, Medicare On-Line and My Aged Care Protecting Children Policy Information • Star Health has zero tolerance of child abuse. Protecting babies, children and young people from child abuse and neglect is integral to the provision of health services to this group and their families and is a core, mandatory responsibility for all Star Health staff. Personal qualities • Resilience - Demonstrates perseverance in achieving objectives and ▇▇▇▇▇ effectively with setbacks and problems. • Initiative & Accountability - Takes responsibility for actions and proactively implements work plan and addresses issues • Empathy and Cultural Awareness - Demonstrates an interest in, and an appreciation of, a range of different cultures and actively seeks to understand and effectively address the issues and views of others. Other Licence(s) Unrestricted Victorian Driver Licence (or equivalent)

Consumer Focus.  Each employee has responsibility to ensure an excellent standard of service is offered by partnering with patient, consumers and/or carers and the community at all levels of health care provision, planning and evaluation.  Demonstrate a commitment to the patient ‘Charter of Healthcare Rights’.  Recognise and respond to the needs and requirements of each individual patient, consumer and/or carer.  Maintain confidentiality in accordance with Bass Coast Health’s Policies and Procedures and in accordance with relevant privacy and health records legislation.  Each employee has responsibility to ensure patient and consumer safety and quality of care is the highest priority.  Ensure any risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients and consumers.  Maintain a good working knowledge of the National Safety and Quality Health Service Standards, take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of the service being delivered.  Actively involve patients, consumers and/or carers in quality and safety improvement activities.  Maintain infection prevention and control knowledge levels commensurate with the requirements of their position and adhere to the organisation’s Infection Prevention and Control policies and procedures at all times.  Comply with all legislative, regulatory and policy and procedural requirements to protect and enhance the health, safety and wellbeing of you, patients, consumers and colleagues whilst at work. This includes the appropriate and safe use of machinery, devices and personal protective equipment and that the principles of general and patient manual handling are adhered to.

Consumer Focus. D1 : Consumer Tests D2 : Consumer Access D3 : Awards for Excellence in Service Delivery