Client Satisfaction Survey. Client Satisfaction Surveys will be undertaken by Panel users throughout the Term and used as part of the monitoring mechanism for the performance of the Service Provider. Client satisfaction will be an integral part of the Annual Assessment of performance of the Service Provider by the Panel Contract Manager with input from Agency Contract Managers and Client Personnel. Agency Contract Managers will oversee the completion of Client Satisfaction Surveys. Results of the Client Satisfaction Surveys in respect of a Contract Year will be used to assess the Service Provider’s compliance with the KPIs.
Client Satisfaction Survey. A client satisfaction survey shall be requested from each client receiving services at the CRP. A report prepared by the CRP and based on the client responses received shall be submitted to VR Central Office annually no later than February 1. The VR Director of CRPs will provide guidance on survey report submission, no later than December 31 of each year. All surveys must include, at a minimum, the five questions outlined in the Client Satisfaction Survey Template.
Client Satisfaction Survey. 12.2.1. The Organisation will conduct a client satisfaction survey at least once during the Service Period and provide information on the key results of the survey in its next Progress Report following the conduct of the survey.
Client Satisfaction Survey. Beacon is making every effort to continuously improve the treatment program for problem gamblers and concerned others. In order to assure improvements and assess whether or not treatment is effective, we believe that feedback from clients is not only desirable, but essential. To facilitate this feedback, all clients must be given a Client Satisfaction Survey at intake and follow-up efforts must be made based on the survey results. If the client participates in the Client Satisfaction Survey, please either mail or fax the completed form to: Beacon Problem Gambling Client Satisfaction Survey 000 XX 0xx Xxxxxx, Xxxxx 000 Topeka, KS 66612 FAX: 000-000-0000 If the client refuses to grant consent, note this on the form and place the form in the client record.
Client Satisfaction Survey. At least once, on an annual basis, the CONTRACTOR shall conduct a Client Satisfaction Survey, and administer it to program participants and provide a summary of the results to the BHSD so that feedback and input can be incorporated as appropriate for ongoing quality improvement efforts. EXHIBIT (FY21) A2 July 1, 2020 – June 30, 2021 CONTRACTOR Xxxx Xxxxx Youth Center Reporting Unit U-TBD Program Name Family and Children (F&C) Short-Term Residential Therapeutic Program (STRTP) Program Address 0000 Xxxxxxxx Xxxxxx, Oakland, CA 94602 Program Contact Person Mar Xxxxx (000) 000-0000 BHSD Program Monitor Xxxxx Nation (000) 000-0000
Client Satisfaction Survey. At least once, on an annual basis, the CONTRACTOR shall conduct a Client Satisfaction Survey, and administer it to program participants and provide a summary of the results to the BHSD so that feedback and input can be incorporated as appropriate for ongoing quality improvement efforts EXHIBIT (FY2021) B – Summary, Family & Children Division's Xxxxx-Xxxxx/MHSA FY2021 July 1, 2020 - June 30, 2021 SUBMISSION DATE: 3/29/20 AGENCY NAME: SUBDIVISION: Family & Children Cost Center 4408 Xxxx Xxxxx Youth Center MAXIMUM FINANCIAL OBLIGATION TOTAL FEDERAL MEDI-CAL AMOUNT* $ 239,948 COUNTY GENERAL FUND / REALIGNMENT $ 26,313 STATE EPSDT REVENUE $ 215,953 MHSA $ - OTHER $ - MAXIMUM FINANCIAL OBLIGATION $ 482,214 PO # TBD AGENCY TOTAL MAXIMUM FINANCIAL OBLIGATION TOTAL FEDERAL MEDI-CAL AMOUNT* $ 239,948 COUNTY GENERAL FUND / REALIGNMENT $ 26,313 STATE EPSDT REVENUE $ 215,953 MHSA $ - OTHER $ - MAXIMUM FINANCIAL OBLIGATION $ 482,214 FY2021 Agreement:: Establish MFO (Maximum Financial Obligation) SECOND AMENDMENT TO AGREEMENT FOR XXXXX-XXXXX AND FAMILY AND CHILDREN SERVICES BETWEEN THE COUNTY OF SANTA XXXXX AND XXXX XXXXX YOUTH CENTER FOR FISCAL YEARS 2020 - 2021 PROGRAM NAME: CGF, F&C TBS (ID) MODE/ SERVICE RATE REALIGNMENT/ TOTAL REPORTING SERVICE FUNCTION PROGRAM UNITS OF PER MEDI-CAL EPSDT COUNTY PROGRAM UNIT FUNCTION NAME NAME SERVICE UNIT FFP REVENUE CONTRIBUTION COSTS U-693 15 TBS/Mental Health Services Outpatient Services 100.00% 15:58 Medi-Cal/ FFP, County Match, EPSDT CGF, F&C TBS (ID) 96,490 $ 3.26 $ 157,279 $ 141,551 $ 15,728 $ 314,558 Other/County 711 $ 3.26 $ 2,318 $ 2,318 Total 97,201 $ 157,279 $ 141,551 $ 18,046 $ 316,876 TOTAL ESTIMATE 97,201 $ 157,279 $ 141,551 $ 18,046 $ 316,876 Direct Service Parameters MFO (Maximum Financial Obligation) TOTAL FEDERAL MEDI-CAL AMOUNT (FFP)* $ 157,279 COUNTY GENERAL FUND / REALIGNMENT $ 18,046 STATE EPSDT REVENUE $ 141,551 MHSA REVENUE $ - OTHER $ - MFO (Maximum Financial Obligation) $ 316,876 Cost Center 4408 9 <---Active Caseload 22 <---Yearly Unduplicated Clients 15.00 hrs <---Average Dosage/Month/Client Average Length of Stay 5 months, 0 days Prepared by Xxxxx Xxxx Xxxxxx PROGRAM NAME: CGF, Short Term Residential Therapeutic Program MODE/ SERVICE RATE REALIGNMENT/ TOTAL REPORTING SERVICE FUNCTION PROGRAM UNITS OF PER MEDI-CAL EPSDT COUNTY PROGRAM UNIT FUNCTION NAME NAME SERVICE UNIT FFP REVENUE CONTRIBUTION COSTS U-TBD 15 Case Management, Brokerage Outpatient Services 10.00% 15:01-06, 08-09 Medi-Cal/ FFP, County Ma...
Client Satisfaction Survey. The managing entity shall ensure all network providers conduct client satisfaction surveys pursuant to CFP 155-2.
Client Satisfaction Survey. The Department may from time to time require that a Client Satisfaction Survey be conducted to assess the quality of the service provided and recommend improvements in the way the Organisation delivers the Activities. The Organisation agrees to provide all reasonable support and assistance required by CAV, including conducting the survey. The Department will consult with the Organisation in relation to the development and design of the survey.
Client Satisfaction Survey. The CONTRACTOR shall conduct Client Satisfaction Surveys as described in Section V.C.2.b., administer it to program participants, and provide a summary of the results to the BHSD so that feedback and input can be incorporated as appropriate for ongoing quality improvement efforts. DocuSign Envelope ID: 026E3214-3E9C-49D2-A998-983422F41A19 Exhibit (FY22) A2 July 1, 2021 – June 30, 2022 CONTRACTOR Uplift Family Services Reporting Unit Mobile Response Services: U-1023 Post Crisis Stabilization Services: U-1024 Program Name Mobile Response and Stabilization Services Program Address 000 Xxxxxxxxx Xxxxxx, Campbell, CA 00000 (000) 000-0000 On-Call (000) 000-0000 Program Contact Person Xxxxx Xxxxxxx, Clinical Director (000) 000-0000 BHSD Program Monitor Xxxxx Nation (000) 000-0000
Client Satisfaction Survey. At least once, on an annual basis, the CONTRACTOR shall conduct a Client Satisfaction Survey, administer it to program participants, and provide a summary of the results to the BHSD so that feedback and input can be incorporated as appropriate for ongoing quality improvement efforts. DocuSign Envelope ID: 026E3214-3E9C-49D2-A998-983422F41A19 EXHIBIT (FY22) A3 July 1, 2021 - June 30, 2022 CONTRACTOR Uplift Family Services Reporting Unit U-632 and U-1009 Program Name Family and Children Intensive Outpatient Services Program Address U-632:251 Xxxxxxxxx Xxxxxx, Xxxxxxxx, XX 00000 U-1009: 000 X. Xxxx Road, San Jose, CA 95112 Program Contact Person Xxxxxxxx Xxxxx (000) 000-0000 BHSD Program Monitor Xxxxx Xxxxxxxx (000) 000-0000
