Better Business Processes. To include, for example actions to increase efficiency and productivity; rationalise core structures, business processes, accommodation requirements etc; establish shared service approaches, establish cross-functional teams/ new work structures, optimise the potential of new technology to streamline operations and generate efficiencies etc. Terms of the Public Service Agreement 2010 - 2014 Action/commitment Target Date as per Current Action Plan Law Reform
Better Business Processes. Actions under this heading would include efficiency measures including procurement, revisions to business process, reconfigurations and other changes to service delivery options, including sharing of service, revisions to regulatory/inspection actions, and so on. Terms of Public Service Agreement 2010-2014 Action Timeframe Benefits Arising 2010-2014
Better Business Processes. Terms of the Public Service Agreement 2010 - 2014 Action Timeframe Estimated Savings/Benefits Arising 2010 - 2014
Better Business Processes. Terms of the Public Service Agreement 2010 - 2014 Action Timeframe Estimated Savings/Benefits Arising 2010 - 2014 Business Process 4.13 Increased use of Business Process Re-engineering to bring about administrative simplification and enhanced user choice and experience. This will include the provision of services online, reduced data entry, reduced collection of duplicate data and the centralisation of transaction handling. Any Relevant legislation will be reviewed. Specific areas where this will be pursued include the Courts Service, the Revenue Commissioners, Department of Social Protection and the Central Statistics Office. Business Process Re-engineering will form an ongoing part of service delivery. Greater efficiency on the delivery of services and reduced costs.
Better Business Processes. Actions under this heading would include efficiency measures and improvements to the processes by which your Department/Body delivers its services to the public, including changes to the technology used, better data management, including around identity, and so on. Terms of the Public Service Agreement 2010 – 2014
Better Business Processes. Actions under this heading would include efficiency measures and improvements to the processes by which your Department/Body delivers its services to the public, including changes to the technology used, better data management, including around identity, and so on. Terms of the Public Service Agreement 2010 - 2014 Action Target Date for Implementation Current position/Targeted Savings 2013 P3.14 P51.10 P29 4.3 Logging/recording of information using Digital Audio Recording (DAR) in the Criminal Courts End 2012 An Implementation Group has been established. A pilot will commence shortly. If successful significant savings will be realised from early 2013. The annual cost of logging in criminal matters is €420K. P3.14 P5 1.10 P29 4.3 Optimisation of the use of Courtroom technology such as 1. Videolink 2. Video display 3. 3 Video conferencing 4. DAR 5. evidence presentation 6. evidence dissemination 7. the development and use of an electronic courtbook Within period of agreement A number of these items were discussed by Justice Sector Efficiency Group. There is further scope, through bilateral cooperation, to maximise the benefits of these technologies.
Better Business Processes. Actions under this heading would include efficiency measures including procurement, revisions to business process, reconfigurations and other changes to service delivery options, including sharing of service, revisions to regulatory/inspection actions, and so on. Terms of the Action Target Date as per Current Position Public Service Current Action Plan Agreement 2010 – 2014 14. 1.9 4.4 4.13 Management and Rationalisation of OPW Property Portfolio • Assessment of the overall approach to the management of the property portfolio, e.g., centralised, regional, etc. • Surrender of Leases due to expire • Disposal of surplus owned properties • Disposal and/or reassignment of property released due to the reconfiguration of/reduction of office space by Government Departments and Offices • Move to more energy efficient buildings • Convert higher cost leases to lower cost leases where opportunities arise Ongoing This work is on-going and on target. 6 leases surrendered to date in 2011. In 2010, OPW surrendered office accommodation in excess of 27,000 sq.m. (including 630 car spaces), yielding rental savings of circa €8.75m. Rent reductions to the value of almost €1.5m have been achieved to date in 2011.
Better Business Processes. Actions under this heading would include efficiency measures including procurement, revisions to business process, reconfigurations and other changes to service delivery options, including sharing of service, revisions to regulatory/inspection actions, and so on. Terms of the Public Service Agreement 2010 - 2014 Target Date as per Current Action Plan Action* Comment** Garda Síochána – Implementation CIVILIANISATION Sectoral Agreement 4th Quarter 2011 Support the augmentation of the civilian staff of the Garda Síochána through appropriate redeployment of staff from elsewhere in the public service, with the objective of maximising the availability of members for duties of a policing character and enhancing support for policing services and undertake to co-operate with this process; This work is progressing well with additional Garda civilian staff being deployed to free up operational Gardai. 18 civilian call takers were recruited and trained in the specified timeframe. They were deployed in early April at the Garda Communications Centre, Harcourt Square, Dublin and their presence is proving very beneficial. Gardai have been redeployed to operational duties and there has been a lessening in the demand for the temporary replacement of Gardai to the centre on a daily basis. Garda Síochána – Implementation IMPLEMENTATION OF ICT STRATEGY Sectoral Agreement 1st Quarter 2011 Will co-operate with the development, introduction and implementation of a new ICT Strategy (2010 to 2012); The I.C.T. Strategy was published in December. There has been full acceptance of the strategy by all concerned. Garda Síochána – Implemented ELECTRONIC TRANSFER OF PAY Sectoral Agreement 4th Quarter 2010 Will work constructively towards an arrangement whereby, on or before 31 December 2010, all payments, salary or otherwise, to members in the Garda Síochána shall be made exclusively by means of electronic funds transfer. With effect from 1st July 2011, all salary payments to members of An Garda Síochána will be made exclusively by means of electronoic funds transfer. Garda Síochána – Implementation ELECTRONIC TRANSFER RECEIPTS Sectoral Agreement 3rd Quarter 2012 Will work constructively towards an arrangement whereby all receipts for payments, salary or otherwise, to members in the Garda Síochána shall be made exclusively by means of electronic transfer. Work is ongoing with the Financial Shared Services to deliver this requirement. Garda Síochána – Implementation STATE CLAIMS Sectoral A...
Better Business Processes. Actions under this heading would include efficiency measures and improvements to the processes by which your Department/Body delivers its services to the public, including changes to the technology used, better data management, including around identity, and so on. Terms of the Public Service Agreement 2010 - 2014 Action Target Date as per Current Action Plan Current Position 1.1 Electronic capture of complaints under the Air Passenger Rights (APR) and Persons with Reduced Mobility Scheme (PRM) in lieu of exclusively paper system Q2 2011 Steady increase in electronic submissions – now exceeding 50% received electronically 1.1 Migration of Airline Licensing System over to a partial electronic system – benefits will accrue to applicants in submitting data for review Q4 2011 System scheduled to go live in October 2011 4.13 Review of the Ground Handling Approvals regime Q4 2011 The CAR remains available to work with the DTTAS, should it decide to review the current ground handling regime
Better Business Processes. To include, for example actions to increase efficiency and productivity; rationalise core structures, business processes, accommodation requirements etc; establish shared service approaches, establish cross-functional teams/ new work structures, optimise the potential of new technology to streamline operations and generate efficiencies etc. Terms of the Public Service Agreement 2010 - 2014 Action/commitment Target Date as per Current Action Plan Paragraphs 1.4, 1.9, 1.10, 1.11, 1.12, 1.13, 4.1, 4.4, 4.11, 4.12, 4.14 and 4.15 Develop protocols and Service Level Agreements with Departments/Offices to agree the most efficient methods of interacting with the Office Standard template agreement to be finalised by end Q1 2012. Meetings with clients completed by end of Q2 2012. Formal sign off with client Departments by end of Q3 2012. Paragraphs 1.4, 1.9, 1.10, 1.11, 1.12, 1.13, 4.1, 4.4, 4.11, 4.12, 4.13, 4.14 and 4.15 Assisting Client Departments create a database of previous AGO advices Assignment of Researcher to project by end of Q1 2012. Meetings with clients finalised by end of Q2 2012. Delivery of electronic material by end of Q4 2012. Paragraphs 1.1, 1.4, 1.7, 1.11, 1.12, 4.1, 4.3, 4.4, 4.14 and 4.17 Closer Administrative links with the Law Reform Commission. Ongoing process Paragraphs 1.4, 1.10, 1.11, 1.12, 1.13, 4.1 and 4.13 Enhancing Knowledge Management; particularly the know-how project. Enhancement and expansion of available know-how legal databases in the Office. Staff training on new Know How system to commence by end of Q1 2012. Full roll out by end of Q2 2012. Committee set up to implement outstanding recommendations of the KM Strategy 2010/2013 Paragraphs 1.4, 1.9, 1.10, 1.11, 1.12, 4.1 and 4.13 e-Legislation: Development of an Authoring Tool for legislation work Phase 2 testing to be completed by end of Q1 2012. 'Go-Live' by end of Q2 2012. Paragraphs 1.4, 1.10, 1.11, 1.12, 4.1, 4.13 and 4.15 Development of a new IT Strategy Observations on draft of new Strategy by end of January 2012. Revised Strategy to MAC during Q1 2012. Implementation to commence by end of Q1 2012. Paragraphs 1.4, 1.10, 1.11, 4.1, 4.13 and 4.15 Integration of the Financial Management System with the Case and Records Management System (ACME) Phased roll out to live use underway. Full roll out to be completed by Q3 2012. Paragraphs 1.4, 4.1 and 4.14 Enhanced system to evaluate training courses funded by the Office Second phase of evaluation project to be completed by end o...
