Acquia Managed Support Services Sample Clauses

Acquia Managed Support Services. Acquia will provide Client with (i) Diagnosis and Repair Support, (ii) Advisory Support and (iii) Remote Site Administration Support in accordance with the terms and conditions set forth below and in accordance with the terms and conditions of Acquia’s Support Policy (including the service levels specified in the Support Policy), at the Subscription level Client selects when it places its order (or any subsequent order) for such Services, all as more fully described in the Support Policy. Diagnosis and Repair Support Diagnosis and repair support entitles customers to engage Acquia Support Engineers in the diagnosis and repair of Drupal functionality issues during the assembly or operation of a Drupal web site. Diagnosis and repair support includes resolving issues with any core, contributed or custom module; with installation, configuration and usage tasks; with modules or themes not interacting or not operating as expected within its environment. Diagnosis and repair may not be possible with certain integrations or custom modules. Acquia may require a module or component to be upgraded to a later or more stable release before continuing with the diagnosis or repair of an issue. Acquia may require the substitution of a module or modules for similar suitable module(s) to resolve an issue. Client customizations to Drupal core files may limit Acquia's ability to resolve issues. Acquia may recommend or require such modifications be removed in favor of alternate solutions using standard core and contributed modules, or by using other standard, published core patches. Advisory Support Advisory support entitles customers to engage Acquia’s Support and Engineering experts in discussions on best practices for generic topics including security, migration, performance tuning, module development, and architecture. Advisory support is limited to existing knowledge that can be transferred during a live conversation or via email and possibly supported by existing documentation. Creation of any new implementation and development oriented deliverable(s) are out of scope for advisory support. Advisory support does not generate any deliverables. Examples of Advisory Support topics:  Security best practices  Module selection advice  Migration best practices  Performance best practices  Architecture best practices  Module development best practices Remote Site Administration Support Acquia’s Remote Site Administration Support service provides for Acquia to handle typical...
Sample 1
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Related to Acquia Managed Support Services

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Academic Policies and Student Support Services X. Xxxx College courses offered as dual credit, regardless of where they are taught, follow the same syllabus, course outline, textbook, grading method, and other academic policies and procedures as the courses outlined in the Hill College policy manual, catalog, and student handbook. [TAC 19, Part 1, Chapter 4, Subchapter D, 4.85(g)(1)]

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are in the SLA. The remedies above are Customer’s sole remedies for breach of the warranties in this section. Customer waives any breach of warranty claims not made during the warranty period.

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