Standard Technical Support definition

Standard Technical Support means Product technical support services provided under Forte's policies in effect on the date such services are ordered.
Standard Technical Support shall have the meaning set forth in Section 4.2.
Standard Technical Support means the technical support services provided to Licensee as specified in Exhibit A of this Agreement.

Examples of Standard Technical Support in a sentence

  • Standard Technical Support Services for term licenses is included as part of the term license fee.

  • Each order for perpetual Product licenses will state the fee for Standard Technical Support Services for a period of twelve (12) months commencing on the date of delivery of those Products; this fee will be priced as a percentage of the license fees on the order.

  • During the MCE Service Term, we will provide Standard Technical Support Services and Cloud Support to you.

  • Standard Technical Support is provided over the telephone (000.000.0000).

  • Standard Technical Support Services will be provided according our then- current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx.

  • Standard Technical Support Services will be provided according to our then- current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx.

  • Standard Technical Support Services will be provided according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx.

  • More information can be found at http://www.ibmcloud.com/social/supportoptions/.IBM Connections Cloud Standard Technical Support includes Severity 1 support and escalation support for other severity issues.IBM Connections Cloud Priority Support includes Severity 1 Support and escalation support for other severity issues with priority handling, more rapid response objectives, and additional support services.Technical support details can be found at http://www.ibmcloud.com/social/support/.

  • Standard Technical Support Services will be provided according our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx.

  • Standard Technical Support Services for annual term licenses is included as part of the term license fee.


More Definitions of Standard Technical Support

Standard Technical Support means the technical support services provided to End User pursuant to Vitria’s Standard Technical Support Terms and Conditions.
Standard Technical Support means assistance in resolving technical problems related directly to use of the Licensed Software and does not include instruction on use of the software application.
Standard Technical Support. The standard facilities collocation service includes the visual inspection of customer equipment during the normal work week of Monday through Friday and normal business hours of 8:30 AM to 5:30 PM (AT MANNED SITES ONLY). This level of support excludes all INTERMEDIA designated holidays and unmanned sites. The customer must request visual inspection, however, because INTERMEDIA will not proactively monitor the customers' equipment. Upon receiving such a request, the INTERMEDIA technician will, per the customer's instruction, visually inspect the equipment and promptly report the results back to the customer. A visual inspection can quickly pinpoint a system problem based on status indicators commonly located on the front panel of the customer's equipment. At the customer's specific request, INTERMEDIA will also reboot the equipment for the customer. TECHNICAL SUPPORT PLUS: Technical Support Plus services provide an added level of routine test assistance to facilities collocation customers during normal business hours. As with standard support, INTERMEDIA performs Technical Support Plus under the customer's direction. This more specialized assistance requires that INTERMEDIA technicians obtain a working knowledge of the customer's equipment and its operational characteristics. INTERMEDIA can only obtain this level of customer equipment knowledge from equipment documentation provided by the customer and physical demonstration of actions to be performed. Technical Support Plus is an optional feature which is billed in hourly increments and limited to card change outs, rebooting and swapping cables.
Standard Technical Support means the technical support services specified in 4.1 and Exhibit B of this Agreement.

Related to Standard Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Contractor Software means software which is proprietary to the Contractor, including software which is or will be used by the Contractor for the purposes of providing the Services.

  • Manufacturing Services means the manufacturing, quality control, quality assurance, stability testing, packaging, and related services, as set forth in this Agreement, required to manufacture Product or Products using the Active Materials, Components, and Xxxx Back Items;

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Diagnostic source assembly means the tube housing assembly with a beam-limiting device attached.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • MSAA Indicator Technical Specifications document means, as the context requires, either or both of the document entitled “Multi-Sector Service Accountability Agreement (MSAA) 2019-20 Indicator Technical Specifications November 5, 2018 Version 1.3” and the document entitled “Multi-Sector Service Accountability Agreement (MSAA) 2019-20 Target and Corridor-Setting Guidelines” as they may be amended or replaced from time to time;

  • Contracted Services means medical services, nursing services, health-related services, ancillary services, or environmental services provided according to a documented agreement between a health care institution and the person providing the medical services, nursing services, health-related services, ancillary services, or environmental services.

  • Clinical Supply Agreement has the meaning set forth in Section 4.2.

  • separate technical unit means a device subject to the requirements of this regulation and intended to be part of a vehicle, which may be type-approved separately, but only in relation to one or more specified types of vehicle where this regulation makes express provisions for so doing;

  • Software Products and “Software” are interchangeable and mean software, computer source codes and other computer programs.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Software Product means any COTS which you propose to provide pursuant to the contract.

  • Technical Services means all services that are necessary to carry out individual, scattered site activities including but not limited to: (1) conducting initial inspections, (2) work write-up or project specification development, (3) cost estimate preparation, (4) construction supervision associated with activities that do not require an architect or engineer, (5) lead hazard reduction or lead abatement need determination and oversight, (6) lead hazard reduction or abatement carrying costs, (7) temporary relocation coordination, (8) financing costs such as security agreement preparation and recording or filing fees, (9) processing of individual applications for assistance, (10) income eligibility determination and verification, (11) value determination (new construction) or after rehabilitation value determination (existing structures), and (12) project-specific environmental clearance processes.

  • Commercial Software means Software developed or regularly used that: (i) has been sold, leased, or licensed to the general public; (ii) has been offered for sale, lease, or license to the general public; (iii) has not been offered, sold, leased, or licensed to the public but will be available for commercial sale, lease, or license in time to satisfy the delivery requirements of this Contract; or (iv) satisfies a criterion expressed in (i), (ii), or (iii) above and would require only minor modifications to meet the requirements of this Contract.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Client Application means an application developed by Licensee that a) utilizes the Runtime Product, b) is installed fully on an end user’s machine, with all report processing local to that machine, and c) adds significant and primary functionality to the Runtime Product.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Diagnostic Services means services provided for the purpose of determining the nature and cause of a condition, ill- ness, or injury.

  • Application Software means Software formulated to perform specific business or technical functions and interface with the business or technical users of the System and is identified as such in Appendix4 of the Contract Agreement and such other Software as the parties may agree in writing to be Application Software.

  • Technical Documentation means designs, reports, photographs, drawings, plans, specifications, computer software, surveys, calculations and other data, information and material collected, computed, drawn or produced, including computer print-outs.

  • Third Party Software means software which is proprietary to any third party (other than an Affiliate of the Contractor) which is or will be used by the Contractor for the purposes of providing the Services.