Service Tools definition

Service Tools. Customer Problem Resolution, or CPR, was created as a means to provide customer service employees with the ability to resolve customer problems on the spot, as they occur. CPR may include certificates for a free drink, a credit of Mileage Plus miles to a customer’s Mileage Plus account, or a Travel Certificate to be used towards the purchase of future airline tickets. Other tools may also include accommodation vouchers for hotels, cab/bus, or meals. It is the responsibility of the Express carrier to use and manage these tools within United Airlines guidelines. The Express carrier is accountable for the safeguarding and appropriate use of these very important customer tools. As long as CPR tools are used appropriately, the Contractor will not be charged by United for the cost associated with such usage.

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Service Tools. Customer Problem Resolution, or CPR, was created as a means to provide customer service employees with the ability to resolve customer problems on the spot, as they occur. CPR may include certificates for a free drink, a credit of Mileage Plus miles to a customer's Mileage Plus account, or a Travel Certificate to be used towards the purchase of future airline tickets. Other tools may also include accommodation vouchers for hotels, cab/bus, or meals. It is the responsibility of the United Express carrier to use and manage these tools within United Airlines guidelines. The United Express carrier is accountable for the safeguarding and appropriate use of these very important customer tools. The United Express carriers are responsible for cost associated with any accommodation vouchers written as a result of Contractor's failure to complete a flight within 3 hours of scheduled completion time as a result of mechanical issues or crew delays.

Service Tools means any software tools or software utilities provided to the Customer by Absoft to provide the Consultancy Services under these Conditions as well as custom or bespoke deliverables as part of the “Consultancy Services” made available to the customer during the term of the contract;

Examples of Service Tools in a sentence

• You may only use the Proprietary Service Tools during the applicable Support coverage period and only as allowed by HPE and you may not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools.

• Upon termination of Support, you will return the Proprietary Service Tools or allow HPE to remove these Proprietary Service Tools.

• Proprietary Service Tools are and remain the sole and exclusive property of HPE, and are provided “as is.” Proprietary Service Tools may reside on your systems or sites.

• You may only use the Proprietary Service Tools during the applicable Support coverage period and only as allowed by HP and you may not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools.

• Upon termination of Support, you will return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools.

• Proprietary Service Tools are and remain the sole and exclusive property of HP, and are provided “as is.” Proprietary Service Tools may reside on your systems or sites.

• Upon termination of Support, Customer will return the Proprietary Service Tools or allow HPE to remove these Proprietary Service Tools.

• Proprietary Service Tools are and remain the sole and exclusive property of HPE, are provided “as is,” and include, but are not limited to: remote fault management software, network Support tools, Insight Manager, Instant Support, and Instant Support Enterprise Edition (known as “ISEE”).

• Customer will pay its own telecommunication charges associated with using HPE IT Resource Center, installing and maintaining ISDN links and Internet connections (or HPE-approved alternatives) to the HPE Solution Center, or using the Proprietary Service Tools.

• Customer may not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools.

More Definitions of Service Tools

Service Tools are those Ongoing Tools identified as “Service Tools” in an attachment to an MSSOW.

Service Tools. Customer Problem Resolution, or CPR, was created as a means to provide customer service employees with the ability to resolve customer problems on the spot, as they occur. CPR may include certificates for a free drink, a credit of Mileage Plus miles to a customer’s Mileage Plus account, or a Travel Certificate to be used towards the purchase of future airline tickets. Other tools may also include accommodation vouchers for hotels, cab/bus, or meals. It is the responsibility of the Express carrier to use and manage these tools within United Airlines guidelines. The Express carrier is accountable for the safeguarding and appropriate use of these very important customer tools. As long as CPR tools are used appropriately, the Contractor will not be charged by United for the cost associated with such usage. Flight Close Out: In any city in which the Contractor is hired to perform ground handling, the Contractor is responsible for ensuring all flights are closed out in Apollo/ACI immediately after departure. This includes making the appropriate PB, PFS and PD entries. All passenger counts, including revenue and non-revenue passengers, denied boardings, as well as an accounting of any bags held off due to weight/space restrictions, should be noted in the open comments field of the flight close out message. Flight close out must be completed within 10 minutes of flight departure. Flight Information (FLIFO): All flights must be updated with OUT/OFF/ON/IN times within ten (10) minutes of actual occurrence to ensure accurate information to customers and to employees making operational decisions. The ground handling agent must also enter all ETAs and ETDs within ten (10) minutes of the scheduled departure/arrival, and at every 10 minute interval thereafter for ongoing or rolling delayed flights.