Tracking and Reporting. As a condition of acceptance of a managed care contract, the contractor shall be held to the following reporting requirements:
Tracking and Reporting. Pacific Xxxx shall track and report the total number of customer complaints received each quarter for each of the six categories contained in Section 2 of this Agreement. The report shall contain the amount of credits and/or dollars credited as a result of the reported complaints. The report shall be submitted to the Director of the Commission's Consumer Services Division by the 10th day of the following calendar month of each quarter.
Tracking and Reporting. The Technical Committee will ---------------------- mutually agree upon (i) the type and frequency of an appropriate set of reports to track the performance under this Agreement; and (ii) procedures for tracking the accessibility of the Co-Branded Service.
Tracking and Reporting. The Contractor shall track and report to the City Representative on an annual basis its Experience Modification Rate (EMR) and OSHA Total Recordable Incident Rate (TRIR). The calculation for TRIR is as follows: TRIR Number of recordable cases X 200,000 Number of hours worked Contractor shall notify the City Representative in writing within 24 hours in the event of a serious accident involving injury. Contractor shall provide a summary of any incident report and investigation for any accident or infraction as well as any follow up actions taken to resolve situation or prevent in the future in the regular report to the City Representative.
Tracking and Reporting. Tracking and Reporting provides for real-time reporting of Precision eMail® deliverability and tracking of user interaction per Precision eMail® message.
Tracking and Reporting. 1. LCSO’s current policies contemplate the preparation and review of regular statistical reports designed to identify any incidences or patterns of bias-based profiling. Toward this end, LCSO has been working with the governing authority of Liberty County to secure funding for a computer-based reporting system sufficient for such purpose. LCSO will continue to actively pursue funding for such system and use all reasonable efforts to promptly implement said system following funding. LCSO will ensure that officers collect data on all vehicle stops, whether or not they result in the issuance of a citation or arrest. LCSO will consult with DOJ regarding the types of data that LCSO will collect, including, but not limited to: racial demographic data; the use of canine unit(s) (and the reason(s) for such use); whether a search was conducted (and the reason for any search); consent information; and, the reason(s) for the stop.
Tracking and Reporting. An assurance, reporting and benefits update framework for frequency and agreed milestones will be agreed by the Parties, based upon a Delivery Confidence (risk stratification) assessment that incorporates the associated risks that may affect the likelihood of success and/or previous performance of the Recipient The Delivery Confidence Assessment (risk stratification) will be agreed between the Parties as part of this funding agreement and will establish an appropriate layer of assurance that suits the programme/project and organisational capability to deliver. This Delivery Confidence Assessment (risk stratification) will also establish frequency of reporting. The Recipient is obliged to provide the reports and benefits updates listed in the Assurance, Reporting and Benefits Update Framework attached in Annex C. It is the responsibility of the Responsible Officer(s) detailed in Section 11 to ensure this happens. The Parties commit to jointly agreeing Delivery Confidence (risk stratification) prior to submission of all reports. Any changes to Delivery Confidence (risk stratification) will impact on assurance approach and reporting frequency. Any changes will be recorded via the CCN process and jointly agreed between Parties.
Tracking and Reporting. Company shall provide to Affiliate all information regarding sales, status of leads, the sales (submitted applications) by providing Affiliate with log-in access to Company’s Internet-based CRM system to view and run standard and ad-hoc reports on all real-time leads and policy holders Affiliate provides to Company. Affiliate shall not disclose any Company data or information to any other person or entity other than Aspirion Healthcare, Georgia Professional Exchange, ISU Paragon, or Forsyth Insurance without prior consent of Company.
Tracking and Reporting. Bechtel and Vendor will track and report supply chain status on all elements of the Solar Field supply utilizing systems compatible with Xxxxxxx’x proprietary procurement system software (BPS). Vendor’s Integration Task ID shall be included in the BPS.
Tracking and Reporting. Key Personnel Changes The Firm will notify the Client at least three (3) days in advance of changes to any key Firm personnel that could potentially affect the delivery of services to the Client. The Key Personnel are defined in SCHEDULE A – STANDARD SERVICES. Service Levels and Performance The methodology to be used to monitor service delivery is set forth in SCHEDULE D – SERVICE LEVELS AND PERFORMANCE STANDARDS Service Review Meetings Service review meetings to discuss items such as service performance levels, system issues, proposed design changes and administrative issues will be held on an as- needed-basis with the Firm and the Client, but no less frequently than monthly when there are open work orders; otherwise at least quarterly. PROBLEM MANAGEMENT Annual Support and Help Desk Services Annual Support and Help Desk services are set forth in SCHEDULE E – ANNUAL SUPPORT & HELP DESK SERVICES Problem Escalation To ensure timely problem resolution, a problem escalation procedure is set forth in SCHEDULE E – PROBLEM ESCALATION CLIENT DUTIES AND RESPONSIBILITIES Client Personnel, Facilities and Resources The Client will ensure that the Firm has timely access to the appropriate Client personnel and will arrange for the Firm’s personnel to have suitable and safe access to the Client’s facilities and systems (as needed), including suitable on-site office space and associated resources. Additional responsibilities of both parties are included in the schedules, which are part of this Agreement. SCHEDULES Schedule A Standard Services Schedule B Service Availability Schedule C Change Management Schedule D Service Level and Performance Standards Schedule E Problem Escalation Schedule F Change Request Form Schedule G Non-Standard Services SCHEDULE A – ANNUAL SUPPORT AND STANDARD SERVICES Schedule A provides a detailed list of the standard services that are available under the terms of this Agreement, which are the services provided by Firm as Annual Support. The client responsibilities are also identified to achieve these services. The Client owns and shall maintain exclusive control over all of its data stored in the IntelliGrants Solution. The Firm has no rights to the Client data, but may gain access as needed to meet the needs of the Services.
