Tracking and Reporting. Pacific Xxxx shall track and report the total number of customer complaints received each quarter for each of the six categories contained in Section 2 of this Agreement. The report shall contain the amount of credits and/or dollars credited as a result of the reported complaints. The report shall be submitted to the Director of the Commission's Consumer Services Division by the 10th day of the following calendar month of each quarter.
Appears in 4 contracts
Samples: Settlement Agreement, Settlement Agreement, Settlement Agreement
