Severity Level 3 Sample Clauses

Severity Level 3. Defined as an error which causes important features of the Supported Software to be unavailable, but a workaround exists, or which causes less significant features of the Supported Software to be unavailable with no reasonable workaround. Licensor will use continuous diligent effort to Respond within two (2) business days and use commercially reasonable efforts to include a fix for the event in the next Maintenance Release.
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Severity Level 3. The Subscription Service or Application issue is not critical (no data has been lost, and the Subscription Service has not failed). The issue has been identified and does not hinder normal operation, or the situation may be temporarily circumvented using an available Workaround. Gold Support: Within 2 business days. Platinum Support: Within 1 business day. Customer Support will provide reasonable effort for Workaround or Fix within 10 business days for Gold Support or within 7 business days for Platinum Support, once the Problem is reproducible. Saviynt may incorporate Fix in a future release of Application. Severity Level 4. Non-critical issues, general questions, enhancement requests, or the functionality does not match documented specifications. Gold Support: Within 7 business days. Platinum Support: Within 7 business days. Resolution of Problem may appear in a future release of Application.
Sample 1
Severity Level 3. Defined as a minor problem that exists with the system, but the majority of the functions are still usable, and some circumvention may be required to provide service (for example, an infrequently used subcommand gives an incorrect response). The Supplier's technical support staff will accept the customer's call for assistance at the time the customer places the initial call; however, if such staff is not immediately available, the Supplier will return the customer's call on average within one hour, during the primary period of maintenance as defined in the maintenance contract. The Supplier will resolve Severity Level 3 problems as quickly as possible, which will not exceed one business day. The Supplier will notify the customer of a problem that exceeds one business day allowing the customer and the Supplier to agree on an acceptable time frame for resolution.
Sample 1

Related to Severity Level 3

  • Offense Level Calculations i. The base offense level is 7, pursuant to Guideline § 2B1.1(a)(1).

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Level 3 If the grievant is not satisfied with the written answer from the appointing authority, the grievant may, within ten (10) days of such answer, file a written appeal to the Director of Human Resources. Within ten (10) days of receipt of the written appeal, the Director of Human Resources or his/her designee shall investigate the grievance, which shall include a meeting with the concerned parties, unless such meeting is waived by mutual agreement of the parties, and thereafter shall give a written answer to the grievant within ten (10) days, which answer shall be final and binding unless appealed by the Association.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Level 2 If the grievant is not satisfied with the written answer from his/her manager the grievant may, within ten (10) days from the receipt of such answer, file a written appeal to the appointing authority. Within ten (10) days of the receipt of the written appeal the appointing authority shall investigate the grievance, which shall include a meeting with the concerned parties, and thereafter shall give a written answer to the grievant within ten (10) days.

  • Level I If the grievance is not resolved through informal discussions, the School District designee shall give a written decision on the grievance to the parties involved within ten (10) days after receipt of the written grievance.

  • Level 4 If the Employee is not satisfied with the response of the Assistant Superintendent for Administrative Services, the Employee may submit the grievance to the Superintendent within ten (10) days of the receipt of the response to Level 3. The Superintendent shall sign and date all copies when he/she receives them. The Superintendent shall respond in writing within ten (10) days of the above date. Either party may be accompanied by one other Employee or administrator.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

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