Service Level Expectations definition

Service Level Expectations means the requirements to be met and satisfied by the Service Provider in the performance of the Services as set forth in Schedule “B” attached hereto, as updated or amended from time to time.
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Examples of Service Level Expectations in a sentence

  • The penalties for any non-compliance under the Bid Documents and the Contract are defined under Service Level Expectations given in Section-4 of this Bid Document.

  • Service Level Expectations: • Will provide any necessary services to the NWSA.

  • The vendor’s Service Level Expectations are: CRITERIAPURPOSE/DEFINITIONSERVICE LEVEL Notification/Response Defined below as Severity 1, 2, or 3Response times are related to customer identified/reported issues.

  • In the event the Parties mutually agree upon changes, additions, or deletions to the Service Level Expectations or the performance standards, the Contract shall be amended accordingly.

  • Service Level Expectations: • Labor Relations will provide any necessary services to the NWSA.

  • In this section, the GPEI has established Service Level Expectations which are intended to provide design basis guidance for the proponent’s network solutions.

  • The same targets as provided for in the SLA are now Service Level Expectations, and will be reported publicly on the same basis as previously.

  • All other Service Level Expectations, not specifically provided are as per the terms and conditions of the RFP ( Ref no)dated IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed on the day, month and year first above written.

  • Adopted key performance indicators for IANA functions (names, numbers, and protocol parameters) after public consultation in 2013 and post monthly reports on measurements for each of the KPIs. Development is underway to collect measurements defined by CWG for Service Level Expectations in processing root zone and root zone data changes.2. Moved to Goal 2.23.

  • Service Level Expectations: • Monthly billing statements for security personnel to be provided by the Port of Seattle Maritime Security program to the NWSA for services provided.

Related to Service Level Expectations

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Specifications means the following documents, as applicable to the Services under Your order:

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Project Milestones means the project milestones set forth in Schedule-G;

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Baseline Personnel Security Standard means the pre-employment controls for all civil servants, members of the Armed Forces, temporary staff and government contractors generally.

  • Custom Local Area Signaling Service Features (CLASS Features) means certain Common Channel Signaling based features available to End Users, including: Automatic Call Back; Call Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Working level (WL) means any combination of short-lived radon daughters in 1 liter of air that will result in the ultimate emission of 1.3E+5 MeV of potential alpha particle energy. The short-lived radon daughters are—for radon-222: polonium-218, lead-214, bismuth-214, and polonium-214; and for radon-220: polonium-216, lead-212, bismuth-212, and polonium-212.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Licensed Level means a) when referenced in the context of a Named User, the quantity of Metric for which each individual Named User category and type is licensed -and- b) when referenced in the context of a Package, the quantity of Metric for which each individual Package is licensed; and

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.