Minor Problem Sample Clauses

Minor Problem when the Platform is operational and the problem does not result in a significant impact on the performance of the Platform. Provider shall exercise all commercially reasonable efforts to meet the following response times: a) Major Problems will be acknowledged within 4 business hours and resolved within 5 business days; and b) Minor Problems will be acknowledged within 1 business days and resolved in a subsequent update. Technical support services shall not include services: (a) in respect of User hardware and software problems; (b) in respect of education, installation, training or customization; (c) in respect to the use of the Platform in violation of this Agreement; (d) in respect of defects in or caused by third party software or hardware; (e) problems arising from network connectivity. Paper Education Company Inc. shall not be responsible to correct any defect or other failure of performance of the Platform caused by the following: (a) use of the Platform that materially deviates from the documentation included in the Platform; (b) modification, customization, alteration or addition or attempted modification, customization, alteration or addition to the Platform; or (c) the abuse or misuse of the Platform. Paper Education Company Inc. may update the Platform from time to time and shall make commercially reasonable efforts to advise the Customer in advance of all updates that materially affect the functionality of the Platform. Paper Education Company Inc. shall be under no obligation to refrain from updating the Platform or delay in performing such updates.

Minor Problem. A cosmetic display issue which allows the major elements of Overture results to display, but causes textual irregularities (e.g., an umlaut not displaying properly). For clarity, [*]. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

Minor Problem. A Minor Problem is (a) a cosmetic display issue that allows the major elements of Results or Conduit Content to display in a legible format, but causes textual irregularities, (b) minor issues that do not have widespread impact to End Users, or (c) other similar problems which do not need immediate resolution. Once a Minor Problem has been outstanding for more that 14 days, either party may escalate the issue for resolution through the Support Personnel table, with notice to the other party. For clarity, an error which causes Results or Conduit Content to fail to work, display completely, or to be completely legible will be considered a Moderate Problem, Severe Problem, or Catastrophic Problem, not a Minor Problem.

Minor Problem. A Minor Problem is (a) a cosmetic display issue that allows the major elements of Results to display in a legible format, but causes textual irregularities (e.g., an umlaut not displaying properly), (b) minor issues that do not have widespread impact to end-users, (c) minor issues with non-production systems, or (d) other similar problems which do not need immediate resolution. Once a Minor Problem has been outstanding for more that [*], either party may escalate the issue for resolution through the Support Personnel table, with notice to the other party. For clarity, an error which causes Results to fail to work, display completely, or to be completely legible will be considered a Moderate Problem, Severe Problem, or Catastrophic Problem, not a Minor Problem.

Minor Problem. A Minor Problem is where the Problem(s) causes a System (or part thereof) failure or fault (partial failure) that does not affect service level functionality but does cause a minor operator inconvenience.

Minor Problem. A Minor Problem is (a) a cosmetic display issue that allows the major elements of Results Sets to display in a legible format, but causes textual irregularities (e.g., an umlaut not displaying properly), (b) minor issues that do not have widespread impact to end-users, (c) minor issues with non-Production Systems, or (d) other similar problems under the direct control of Zillow which do not need immediate resolution. Zillow will identify issues that can be fixed within a published timeline. Zillow may reasonably suspend or close out Minor issues with proper notification to Yahoo!. For clarity, an error that causes Results to fail to work, fail to display completely, or fail to be completely legible will be considered a Major Problem, Severe Problem, or Catastrophic Problem, not a Minor Problem. This is otherwise known as “Minor” issue.

Minor Problem. A Minor Problem is (a) a cosmetic display issue that allows the major elements of Returned Data to display in a legible format, but causes textual irregularities (e.g., an umlaut not displaying properly), (b) minor issues that do not have widespread impact to end-users, (c) minor issues with non-production systems, (d) other similar problems which do not need immediate resolution or (e) data or system problems affecting the account of a single advertiser. Once a Minor Problem has been outstanding for more that [*], either party may escalate the issue for resolution through the Support Personnel table, with notice to the other party. For clarity, an error which causes Returned Data to fail to work, display completely, or to be completely legible will be considered a Moderate Problem, Severe Problem, or Catastrophic Problem, not a Minor Problem.

Minor Problem. This is an issue that causes minor end user impact and/or zero revenue impact. Examples of Minor Problems: o Minor program bug o Minor Look & feel issues