Gold Support definition

Gold Support means the gold level of Support as set out in Section 3.

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Gold Support means the gold support level of Maintenance and Support as set out in Section 4.

Gold Support means Oracle’s second highest level of Support Services. In addition to the basic Support Services described herein, if Customer is entitled to Gold Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage.

Examples of Gold Support in a sentence

• For the avoidance of doubt, Company may not purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes.

• For the avoidance of doubt, for a unique Customized Solution, Company may not (i) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes; or (ii) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and a Gold Support Services Level for a Licensed Server used for Non-Production Purposes.

• Furthermore, Company may not purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and a Gold Support Services Level for a Licensed Server used for Non-Production Purposes.

• This Service is always included in all service categories (Bronze, Silver and Gold Support).

• You must also install remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep your Gold Supported Systems eligible for Gold Support Services.

• These settings may be reviewed with One Call Now Gold Support technical services team.

• If you do not already have that permission, it is your responsibility to obtain it, at your expense, before you ask Dell to perform the Gold Support Services.

• In addition, the Product will be tagged with a serial number that will indicate your purchase of Gold Support Services (the “Service Tag”).

• A third party service provider, under subcontract with Dell, may provide some or all of the Gold Support Services.

• Gold Support Services do not include warranty or repair service or any other services for third party products.

More Definitions of Gold Support

Gold Support means Point System’s highest level of Support Services. If Customer is entitled to Gold Support, Customer will have access to a customer support representative who may access the Service through Customer’s account for Support Service resolution issues only. To obtain Gold Support, Customer must provide prior authorization for such access and shall assign a user login to the designated Point Systems representative for such purposes. Such assigned login will not be counted against Customer’s User subscriptions allowed to access the Service under the Agreement. In addition, Gold Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.

Gold Support means NetSuite’s second highest level of Support Services. In addition to the basic Support Services described herein, if Customer is entitled to Gold Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage.

Gold Support defined in Section 2.2.1.