Severity Level 4 definition
Examples of Severity Level 4 in a sentence
An Error is Severity Level 4, when there is an issue that relates to improvement of performance or functionality, or there is an issue for which a permanent workaround has been provided.
Standard M&S Hours 2 hours 120 hours Severity Level 4 All Defects other than Severity Level 1 Defects, Severity Level 2 Defects and Severity Level 3 Defects (e.g., minor or cosmetic Defects).
Severity Level 4 – “Minor” Severity Level 4 involves Acknowledged Incidents where the Software or Add-On is operational and there is no significant impact as to use or functionality of the Software or Add-On. When submitting Incidents, You shall have to indicate the Severity Level that You believe may be applicable.
Severity Level 4: There is a problem or issue with no loss of service and no business impact.
Severity Level 4 Service requests such as sandbox refreshes, SSO setups, and other how-to type of questions.