ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Xx.Xx Role Responsibility of the MSO or the LCO as mutually agreed by the parties - fill the cell accordingly Remarks
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Sl. Role Responsi bility of the MSO or the LCO as mutually agreed By the Parties Remarks (1) (2) (4)
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. S NO. ROLE Responsibility of the MSO or the LCO REMARKS
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Sl. No. Role Responsibility of the MSO or the LCO as mutually agreed by the parties - fill the cell accordingly Responsibility in the event of agreement signed on the basis of fall back revenue share arrangement prescribed in the Tariff Order. Remarks
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Sl. No. (1) Role (2) Responsibility of the MSO or the LCO (3) Remarks (4) 1 Publicizing schemes for obtaining and returning the Set Top Boxes (STBs) by the subscriber and the warranty/ repairing policy applicable thereof. MSO 2 Devising formats of application as specified in the schedule-I of the QoS regulations for seeking connection, disconnection, reconnection, transfer, and shifting of Cable TV services; 3 Publication of Manual of Practice (MoP) 4 Publication of Consumer Charter. 5 Setting up of Website containing information pertaining to services, details of complaint center, complaint redressal system, complaint monitoring system, citizen charter, nodal officer etc. MSO
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Xx.Xx Role Responsibility of the MSO or the LCO Remarks (1) (2) (3) (4) 1 Devising of Consumer Application Form, either in electronic format or print format or both, for initial subscription to broadcasting services containing the information as provided in the Schedule I of the QoS regulations. MSO 2 a. Provide information to consumers about the details of services at the time of every new connection as per the QoS regulations. b. Providing information to the subscriber about the details of offered STB schemes and the warranty/ repairing policy applicable thereof. LCO The MSO shall communicate to the LCO the details of services and STB Schemes along with repairing/ warrantee policy for onward communication to subscribers. 3 Provisioning of broadcasting services to the consumer upon obtaining duly filled Consumer Application Form and providing a copy of the same to the consumer as per the QoS regulations. LCO The LCO shall update the information in the subscriber management systems in each case within 24 hours from receipt of the application 4 Assigning a unique identification number (UIN) to every subscriber and communicating the same to the consumer as per the provisions of the QoS regulations. LCO The UIN shall be generated from the SMS. The relevant access of the SMS should be provided by the MSO to the LCO.
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Sl. No. Role Responsibility of the MSO or the LCO Remarks (1) (2) (3) (4) 1 Devising of Consumer Application Form, either in electronic format or print format or both, for initial subscription to broadcasting services containing the information as provided in the Schedule I of the QoS regulations. MSO
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Xx.Xx Role Responsibility of the MSO or the LCO as mutually agreed by the parties Remarks 1 Publicizing schemes for obtaining and returning the Set Top Boxes (STBs) by the subscriber and the warranty/ repairing policy applicable thereof. MSO 2 Devising formats of application as specified in the schedule of the QoS regulations for seeking connection, disconnection, reconnection, transfer, and shifting of Cable TV services; LCO/MSO in case of E - CAF 3 Publication of Manual of Practice (MoP) MSO 4 Publication of Consumer Charter. MSO 5 Setting up of Website containing information pertaining to services, details of complaint centre, complaint redressal system, complaint monitoring system, citizen charter, nodal officer etc. MSO A Establishment of Complaint centre for (i) addressing service requests of subscribers, LCO (ii) redressal of complaints ofsubscribers. LCO b Establishment of web based Complaint Monitoring system. MSO c Providing Toll free Consumer CareNumber and its publicity. MSO d Maintenance of records of all complaints filed by the consumer as provided in the Complaint Redressal Regulations. MSO and / or LCO In case this responsibility is given to the MSO then the MSO shallcommunicate to the LCO the details of complaint centre for onward communication tosubscribers. 7 Specification of a system of discount or rebate to the subscriber due to interruptions in service and creating awareness about such scheme. LCO 8 The Party who has been assigned this responsibility shall update the information in the Subscriber Management System (SMS) in each case within 24 hours from thereceipt of the application. a Providing information to the subscriber about the schemes for obtaining and returning the STB and the warranty/ repairing policy applicable thereof. MSO b Providing of the application form along with the MOP to the applicants/ subscribers and LCO c Receiving of application form fromapplicants/ subscribers for (i) connection, reconnection, transfer, and shifting of Cable TV LCO (ii) obtaining and returning of STB. LCO d Returning of the duplicate copy of the application form to the applicant/ subscriber as an acknowledgment of receipt of application. LCO e Communication of shortcomings or deficiency, in the application form, in writing to the applicant, within 2 days of receipt of the application. LCO f Communication of technical or operational non-feasibility to the applicant, in case it is technically or operationally non-feasible to provide connection...
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Sl. Role Responsibility in the Remarks No. eventof agreement signed under the proviso to the clause 5 of the Tariff Order.
ROLES AND RESPONSIBILITIES OF THE MSO AND THE LCO. Xx.Xx Role Responsibility of the MSO or the LCO Remarks
