Details of Services. 3.1. Where the Fiduciary Services include the provision of a director to a company or a council member to a foundation or a management board member to a limited liability partnership, Beauvoir Fiduciary shall arrange the day-to-day administration of the affairs of that company or foundation and shall be granted control over all the assets of that company, limited liability partnership or foundation. In the absence of any specific agreement with the Contracting Party or that company or foundation, Beauvoir Fiduciary will maintain such books of account and arrange for the preparation of such financial statements in connection with the affairs of that company, foundation or limited liability partnership as required by applicable Law. Beauvoir shall ensure compliance by that company, foundation or limited liability partnership with its constitutional documents.
Details of Services. 1. Service Level Agreement (SLA). The services will be available for at least 99.5% of each month. Should the services be unavailable, and the client notifies the company at the time, The Company will extend The Client’s subscription period by the reported outage duration at no cost. The right to an extension of the subscription period is the Client’s sole remedy for any failure to achieve the availability threshold.
Details of Services. Technology Employed In respect of this Agreement remote access will be facilitated by a VPN client provided and configured by Mackay Regional Council IT Helpdesk.
Details of Services. For each engagement hereunder, a description of the Services to be provided, the expected start date, fees and expenses, and other details regarding the Services shall be set forth in a Schedule to this Agreement signed by the Manager and IPM. The County Council hereby fully authorizes and empowers the County Manager to enter into Schedules to this Agreement, as long as expenditures for Services described in the Schedules do not exceed Council-adopted budgeted amounts for the applicable department. The individuals to be provided by IPM to perform the Services shall be referred to herein as each a “Consultant” and collectively the “Consultants.” In addition, the Consultants, other IPM representatives and the Chief Executive Officer of IPM (the “CEO”) will be reasonably available by telephone and email to Client for additional workdays and/or hours, subject to appropriate additional charges based on the fee structure set forth in the applicable Schedule, if such additional work and charges have been preapproved in writing (email acceptable) by the Manager.
Details of Services. A .Bidders will be required to attend the site visit to inspect the facilities and to ascertain the existing services location, before submission of their bids. No complaints regarding the facilities will be entertained at a later stage.
Details of Services. 4.1 Where the Services set out in the Engagement Letter include the provision of a trustee, co-trustee, protector or foundation official to a Trust, Opus shall
Details of Services. Scope Category Scope of Services Out of Scope Incident Support* ● Helpdesk Support ● Application and database stability and availability ● Application rectification and testing ● System problem detection and root cause analysis ● Data accuracy ● Application functional re-engineering ● Onsite support ● Non-Business Hours standby ● Downtime caused by:- i. WAN unavailability; ii. computer virus, worms and similar attacks, due to the default of the Customer; iii. disaster, accident, and other causes that are beyond the Parties’ control and which affects the operation of the relevant application/ system/ software, including lightning, fire, severe weather; iv. negligence, misuse, or erroneous operation of the application/ system/ software on the part of the Customer, including but not limited to failure by the Customer to operate the application/ system/ software within the recommended operating environment. ● User Training ● New application deployment or enhancements. ● Data update back to application ● Interfaces with thirty-party systems ● Maintain, support and change of any hardware, software & license purchased by the Customer without TC ITECH’s involvement ● Add CPU, Disk and RAM ● Issue/problem that was not reported via proper channel to the designated IT Service Desk**** Service Request** ● Remote software installation ● User access management ● System administration & maintenance - Application update and maintenance - System performance monitoring - Master data set-up - Training environment set-up - Data extraction Hosting ● Application hosting ● Server and storage hosting ● Monitoring physical server resources consumption ● System and database server health check ● Security audit and access control ● Data backup ● System technical support - Application server configuration - Security policy set-up and maintenance *IT Service Desk particulars:- Email xx.xxxxxxxxxxx@xxxxxxxxxxxxx.xxx Tel: 00-00000000 Save and except for the “Hosting Services (which shall be available on 24/7 basis), the remaining Services of the TC ITECH shall be available during the business hours of TC ITECH as follows (“Business Hours”):- Monday to Friday: 8:30am – 6.15pm _________________________________________________________________________________________________________________________________ For the avoidance of doubt, the Business Hours shall exclude government gazetted public holidays for Wilayah Persekutuan, Kuala Lumpur. Any request for the Services (save for “Hosting” Se...
Details of Services. 4.1 Where the Services include the provision of a trustee, co-trustee, protector or foundation council member or similar role, to a trust or foundation or similar Entity (which may or may not be the Entity), Opus shall
Details of Services
