R esponse Time Sample Clauses

R esponse Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. Please note that Service Provider’s ability to comply with this S ection 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in English, if Customer sends a service/support-related inquiry or request in a language other than English, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English languages
Sample 1
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R esponse Time. The Contractor shall respond to all Class A & B requests for service from the CITY within thirty (30) minutes from the time it receives the call from the Police Dispatcher. During peak hours between 0630-0930 hours and 1530-1830 hours, the Contractor shall respond to all Class A & B requests for service from the CITY within forty-five (45) minutes. In the event the Contractor fails to furnish a tow unit within the specified time period, the CITY may cancel the tow request and request a tow unit from another Contractor. When the tow is canceled, the Contractor shall forfeit his/her turn in that rotation. If the Contractor does not answer a call from the CITY for dispatch to a tow, the Contractor shall forfeit his/her turn in that rotation. Within any calendar month, more than two (2) failures to respond to a request for tow service within the time set forth, refusing/failing to tow any qualifying vehicle assigned, or passing on/unavailability to respond will constitute a violation.
Sample 1
R esponse Time. TimeTool AG shall provide the services forming the subject matter of this contract, while the stand-by time is subject to an initial telephone response time of an average of six hours per case.
Sample 1

Related to R esponse Time

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Response Times (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day or (ii) by 12:00 p.m. Mountain Time the following Business Day if received after the end of a Business Day. LogRhythm will respond to new support cases via email or by directly contacting the applicable designated users. Response times for open support cases will vary depending on the specifics of the case and any Escalation required. If a response will require more than one business day to prepare, Customer will be notified and informed when a response can be expected.

  • Wash-Up Time 60.01 Where the Employer determines that due to the nature of the work there is a clear cut need, wash-up time up to a maximum of ten (10) minutes will be permitted before the end of the working day, or immediately following and contiguous to the working day.

  • Flex Time Upon agreement of the supervisor's immediate supervisor, an individual flex-time schedule may be established.

  • Crib Time 17.6.1 An employee working overtime shall be allowed a crib time of 20 minutes without deduction of pay after each four hours of overtime worked provided the employee continues working after such crib time.

  • Show Up Time An employee who reports to work in the usual manner without having been notified that there is no work available and is sent home because of lack of work before having worked four (4) hours shall receive a minimum of four (4) hours pay at their prevailing hourly rate. The employee shall also receive their full accommodation allowance if and when applicable. Each employee must inform the Employer of a means of being contacted on short notice. If an attempt is made by the Employer at least two (2) hours before the employee’s shift commences by way of the contact information provided, in an effort to inform the employee of a lack of work, and the Employer is unable to do so, the employee will not be entitled to show up time.

  • Lieu Time (i) Subject to (ii). (iii), and (iv) below, overtime taken as lieu time shall be accumulated at the rate of

  • Prep Time For full day 10-month (184 day) or 12-month (223 day) teachers, 45 minutes of uninterrupted daily prep time will be provided to each teacher to be used for professional activities (for example, classroom preparations, parent conferences, and peer consultations).

  • Work Time A. Work time includes time during which an employee:

  • Cleanup Time Whenever a job being performed or the material or equipment being used has caused an employee to become dirty, the employee shall be allowed a reasonable amount of time, without loss of pay, prior to any meal period or prior to the completion of their workday to clean themselves. Time for cleaning equipment shall be considered as part of the employee’s workday.

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