AFTER SALES Clause Samples
The AFTER SALES clause outlines the obligations and services that a seller or provider must deliver to a customer following the completion of a sale. This may include warranty support, maintenance, repairs, or customer service assistance related to the purchased product or service. By specifying these post-sale responsibilities, the clause ensures that customers receive continued support and recourse for issues that may arise after the initial transaction, thereby enhancing customer satisfaction and clarifying the parties' ongoing duties.
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AFTER SALES. The Supplier shall provide replacement parts necessary to ensure the uninterrupted operation of the Goods supplied for the duration of the warranty period, from delivery of any particular item of the Goods and if requested by Transnet shall make these parts available to a third party maintainer of Transnet’s choice at the same price as if the parts had been supplied to Transnet. The Supplier undertakes to provide a maintenance for Goods, should Transnet so request, on terms to be agreed. If the Order so indicates, the Supplier will provide a warranty for the Goods at a level to be agreed with Transnet.
AFTER SALES. 7 1.4.1 Warranty ................................................... 7 1.4.2 Warranty handling .......................................... 8 1.4.3 Spare parts ................................................ 8 1.5 TOOLING ............................................................. 8 1.6
AFTER SALES. To ensure the regular maintenance of your equipment and fast after sales support by means of dedicated service contract.
AFTER SALES. 6.1 The Distributor shall provide a full after-sales service to customers.
6.2 The Distributor shall provide a warranty and returns service in accordance with TMC’s reasonable instructions from time to time.
AFTER SALES. Support 2.1 LoJack shall provide first level hotline customer support, defective Products claims handling and defective Products replacement to all End-Users and Resellers on the TomTom Business Solutions Products in the Territory.
AFTER SALES. It’s suggested that You should confirm the receipt of products on the website after receiving the parcel. You may apply for after-sales services within the valid after-sales term thereof if necessary, or otherwise after-sales services may not be provided after the said valid term. The valid after-sales term is calculated based on the delivery days and confirmation of receipt of products.
AFTER SALES. Typical risks requiring the recognition of provisions for after sales include: • defects, faulty design, material and workmanship • non fulfilment of specified performance criteria Exposures to these risks must be limited by the conditions of a sales contract, both with respect to the amounts involved and to the applicable time periods. In the case of warranties, amounts can be determined statistically in the event of a warranty applying to a large quantity of items and/or on a contract by contract basis when specific warranty commitments are known. Actual warranty costs incurred should be recorded separately and systematically monitored in order to justify/substantiate the existing warranty criteria selected by the company. In the case of a contract where insurance is provided to cover the risk, the provision should be equal to the portion that is not covered by the insurance policy. A warranty allowance should be taken into account during the tender and realisation stages in the estimated full cost. A provision is created in the accounts upon trading of the contract to which it relates. It should be maintained for the duration of the warranty commitment period, regardless of an actual warranty claim crystallising. For specific risks, a provision should be created upon identification and should be valued at production cost. • Latent Defects are items known to exist after warranty obligations expire, and often characterised by long term discussion and rectification programmes agreed with the client. Even after the warranty period expires, an entity may not be released from its contractual obligations where there is something fundamentally defective with goods/services supplied. Risks of this nature should form the basis of a latent defect Provision, which is created in the accounts when such risks transpire. Sectors must determine their policy for establishing latent defects provisions. A register of all contracts with latent defects should be held and updated regularly.