Support Lines Clause Samples
The SUPPORT LINES clause defines the requirements and responsibilities related to providing technical or customer support services, often through dedicated communication channels such as phone lines or online chat. It typically specifies the hours of operation, response times, and the types of issues that can be addressed via these support lines. This clause ensures that users or clients have reliable access to assistance, thereby improving service quality and resolving problems efficiently.
Support Lines. 3.1 First Line Support. GREENPAY shall establish and maintain the organization and processes to provide first line support directly to any of GREENPAY's customers. MyECheck shall have no obligation to provide any first line support to GREENPAY's customers. First line support shall include: (a) a direct response to GREENPAY's customers with respect to problems or inquiries concerning the performance, functionality or operation of the Software; (b) a diagnosis of problems or performance deficiencies in the Software; and (c) a resolution of problems or performance deficiencies in the Software.
Support Lines