Site Outage definition

Site Outage means a Site is unable to receive or transmit IP packets, as measured by validated Sprint Severity 1 or Severity 2 (as described in the Sprint Trouble Reporting System) Site Outage trouble tickets.
Site Outage condition exists when a Customer Site is unable to transmit data recorded as a Severity-One condition in Sprint’s Trouble Reporting System (TRS).
Site Outage. An error caused by the 724 XMG and/or SSE applications that affects performance of the System resulting in a material degradation of the System response time, but which does not rise to the level of a Severity 1 error. CONFIDNETIAL Site Availability Measurement HP and Sprint PCS will mutually analyze the Site Availability data to determine the cause of the various Site Outages that occur pursuant to the definition for Site Outage. In the event a Site Outage is caused by one of the following conditions, HP will not be accountable for payment of any penalties, liquidated damages, etc. associated with such Site Outage: * Unplanned downtime due to resolution times of Sprint PCS’ 3rd party support providers that are not under the direct control of HP. * Unplanned downtime due to activities outside the reasonable control of HP. * Unplanned downtime caused as the result of a problem for which HP has notified Sprint PCS that Planned Downtime should be scheduled. * Unplanned downtime caused by failures of Sprint PCS firewalls or the Public Data Switched Network. * Unplanned downtime caused by any damage to any facility outside of the Sprint PCS facilities. * Unplanned downtime caused by any damage to any Sprint PCS facility. * Unplanned downtime caused by Sprint PCS’ non-compliance with the operational procedures jointly agreed to in the BCS Account Support Plan, which will be jointly agreed upon by the parties prior to commencement of Business Critical Support (BCS) described in Schedule II. * Unplanned downtime caused by hardware or software other than the Equipment or Software purchased from HP under the SPA (i.e. database, middleware, etc.). * Unplanned downtime caused by Sprint PCS’ changes to the NGG System configurations that are not authorized by HP. * Unplanned downtime caused by Sprint PCS’ inability to upgrade Sites to keep pace with Subscriber demand. In the event Site Availability is not met at four (4) or more Sites within the period of one (1) calendar month, HP will:

Examples of Site Outage in a sentence

  • A Site Outage is defined as continuous Downtime, as determined through URL monitoring (HTTP).

  • Site Outage monitoring is conducted by Granicus utilising industry standard monitoring tools Reports of Site Outages will be provided on an as-requested basis up to once per calendar quarter.

  • Site Outage monitoring is conducted by Granicus utilizing industry-standard monitoring tools.

  • If a customer believes that Sprint has failed to meet a Service Commitment, the customer may request a service credit by contacting the customer’s Sprint Account Representative in writing within 15 business days after the (1) end of the applicable calendar month for the Site Availability Commitment, MTTR Commitment, and Proactive Site Outage Commitment; and (2) Site NCR was supposed to be completed.

  • Sprint will determine whether it has met the Proactive Site Outage Commitment using the following calculation: (number of Sprint-initiated Site Outage trouble tickets – number of customer-initiated Site Outage trouble tickets) / (number of Sprint-initiated Site Outage trouble tickets) x 100 (for the percentage).

  • In the event of port flapping, defined as multiple concurrent Site Outages of less than or greater than one minute, Site Outage Time will start at the onset of the initial outage and the opening of a trouble ticket and end when the problem is resolved.

  • That’s why Sprint provides SLAs for Workplace Installation Interval, Workplace Site Availability, Workplace Site MTTR, Workplace Service Component Availability, and Workplace Service Component MTTR, Proactive Site Outage Resolution Commitment, and Moves, Adds, Changes & Disconnects (“MACD”).

  • Site Outage monitoring is conducted by Granicus utilising industry standard monitoring too Reports of Site Outages will be provided on an as-requested basis up to once per calendar quarter.

  • This Workplace Site Outage Proactive Resolution SLA is the average of all Customer Sites in the network measured over the Measurement Period.

  • If the measured Workplace Site Outage Proactive Resolution is less than the committed Workplace Site Outage Proactive Resolution, then Sprint will issue a Service Credit to the Customer equal to 2% of the aggregate per seat MRCs across the affected Site(s).


More Definitions of Site Outage

Site Outage means a complete inability to transmit or receive date at a Site and the event is recorded as a “Severity 1 or 2” condition in Sprint’s TRS.

Related to Site Outage

  • Unplanned Outage refers to the unavailable status of the units of the Power Plant other than Planned Outage. Based on the urgency of the needs of outage, the Unplanned Outage can be classified into five categories: (1) immediate outage; (2) the outage which could be delayed for a short while but the units must exit within six hours; (3) the outage which could be postponed over six hours but the units must exit within seventy-two hours; (4) the outage which could be deferred over seventy-two hours but the units must exit before the next Planned Outage; and (5) the prolonged outage which is beyond the period of the Planned Outage.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Maintenance Outage means NERC Event Type MO, as set forth in attached Exhibit B, and includes any outage involving ten percent (10%) of the Facility’s Net Output that is not a Forced Outage or a Planned Outage.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Generator Maintenance Outage means the scheduled removal from service, in whole or in part, of a generating unit in order to perform necessary repairs on specific components of the facility, if removal of the facility meets the guidelines specified in the PJM Manuals.

  • Network Area means the 50 mile radius around the local school campus the Named Insured is attending.

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Excused Outage means any disruption to or unavailability of Services caused by or due to (i) Scheduled Maintenance,

  • Forced Outage means any unplanned reduction or suspension of the electrical output from the Facility resulting in the unavailability of the Facility, in whole or in part, in response to a mechanical, electrical, or hydraulic control system trip or operator-initiated trip in response to an alarm or equipment malfunction and any other unavailability of the Facility for operation, in whole or in part, for maintenance or repair that is not a scheduled maintenance outage and not the result of Force Majeure.

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Generator Forced Outage means an immediate reduction in output or capacity or removal from service, in whole or in part, of a generating unit by reason of an Emergency or threatened Emergency, unanticipated failure, or other cause beyond the control of the owner or operator of the facility, as specified in the relevant portions of the PJM Manuals. A reduction in output or removal from service of a generating unit in response to changes in market conditions shall not constitute a Generator Forced Outage.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Unscheduled Outage means any outage that is not a “Scheduled Outage”. “Committed Time” shall mean, as to each Business Day, one hour before the trading session for that day is scheduled to open on the NYSE and one hour after the trading session on the NYSE for that day finally closes, but excluding the following periods of Scheduled Outage (defined below). A “Scheduled Outage” shall mean (1) those time periods from 12 AM Saturday to 6:00 AM Sunday each week and 11:00 PM to 12:00 AM daily, during which Computershare’s System maybe unavailable due to routine maintenance; and (2) any time period as to which Company has received prior notice. ≥99.5% <99.5% to ≥98% <98%

  • Scheduled Outage has the meaning given to it in the Grid Code;

  • Force Majeure Delay means with respect to the Servicer, any cause or event which is beyond the control and not due to the negligence of the Servicer, which delays, prevents or prohibits such Person’s delivery of the reports required to be delivered or the performance of any other duty or obligation of the Servicer under the Indenture, as the case may be, including, without limitation, computer, electrical and mechanical failures, acts of God or the elements and fire; provided, that no such cause or event shall be deemed to be a Force Majeure Delay unless the Servicer shall have given the Indenture Trustee written notice thereof as soon as practicable after the beginning of such delay.

  • Emergency Downtime means downtime during critical patch deployment and critical operating system upgrades as described in the Supplement.

  • Work area means a room or defined space in a workplace where hazardous chemicals are produced or used, and where employees are present.

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Force Majeure Delays means any actual delay in the construction of the Tenant Improvements, which is beyond the reasonable control of Landlord or Tenant, as the case may be, as described in Paragraph 33 of the Lease.

  • Cannabis testing facility means an entity registered by

  • Interconnection Feasibility Study means either a Generation Interconnection Feasibility Study or Transmission Interconnection Feasibility Study.

  • Work Site means the site where the Work is being performed.

  • low voltage means the set of nominal voltage levels that are used for the distribution of electricity and whose upper limit is generally accepted to be an a.c. voltage of 1000V ( or a d.c. voltage of 1500 V). [SANS 1019]

  • Supplier of water means any person who owns or operates a public water system.