Service Outage Time definition

Service Outage Time means the period beginning when customer opens a trouble ticket qualifying as Critical with Sprint for the Service Outage and continuing until the time such trouble ticket is cleared and the affected service is restored by Sprint.
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Service Outage Time. The period beginning when the Customer opens a Priority 1 Trouble Ticket with VTSL for a Service Outage and continuing until the time such Trouble Ticket is cleared and the affected service is restored by VTSL.
Sample 1
Service Outage Time means the period of time beginning when 1-VOIP opens a Trouble Ticket (i.e., when the Customer's Voice Service is completely inoperable) for a Service Outage and continuing until the Service is restored and an internally created electronic notification is generated which includes 1-VOIP 's time stamp indicating when the Service was restored. This time stamp will then be entered into the Trouble Ticket. Service Outage Time is measured solely by time stamps created by 1-VOIP and is rendered invalid if Customer or any affected User is either unavailable or non-cooperative.
Sample 1

Examples of Service Outage Time in a sentence

  • Herzig R., Nehnevajova E., Pfistner C., Schwitzguebel J-P., Ricci A., Keller C.

  • In assigning the receipts from a sale of a service delivered to a customer or on behalf of a customer through a physical means, a taxpayer must first attempt to determine the state or states where such services are delivered.

  • Calculation: Platform availability is calculated monthly per service as a percentage by dividing the number of hours the platform is available during the applicable month by the total number of hours in the applicable month, excluding in all cases Service Outage Time.

  • Service Outage Time: The time the service is not meeting a specified performance of Quality of Service.

  • The tool by which an Eligible Customer reports a perceived Service Outage issue to PBX-Change and the sole means by which Service Outage Time is calculated.

  • In the event that a Service Outage Time exceeds four (4) consecutive business hours within a 180 day service period, the Eligible Customer may immediately terminate such customer’s service contract with PBX-Change without any penalties or additional costs.

  • Cayne Industrial Sales, Corp., NAF Case No. FA 95856 (December 18, 2000); and America Online, Inc.

  • Such SIFYCI Service Outage Time shall be used to determine any Service Outage credit that the Customer shall be entitled to (“SIFYCI Service Outage Credit”).

  • At Client's request, Elcom will calculate Client's "Service Outage Time" and Service Unavailability Percentage in a calendar month.

  • In the event that a Service Outage Time exceeds four (4) consecutive business hours within a 180 day service period, the Eligible Customer may immediately terminate such customer’s service contract with KUDUCOM without any penalties or additional costs.


More Definitions of Service Outage Time

Service Outage Time means the length of the Service Outage, beginning when the Service Outage begins and ending when the Service is fully functional; Service Outage credits will NOT be issued unless and until an appropriate Support Ticket is opened by the LICENSEE.
Sample 1
Service Outage Time means the period starting at the exact time which an outage is first reported and up to when the service and/or functionality is fully restored;
Sample 1

Related to Service Outage Time

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Unplanned Outage refers to the unavailable status of the units of the Power Plant other than Planned Outage. Based on the urgency of the needs of outage, the Unplanned Outage can be classified into five categories: (1) immediate outage; (2) the outage which could be delayed for a short while but the units must exit within six hours; (3) the outage which could be postponed over six hours but the units must exit within seventy-two hours; (4) the outage which could be deferred over seventy-two hours but the units must exit before the next Planned Outage; and (5) the prolonged outage which is beyond the period of the Planned Outage.

  • Planned Downtime means any period of time during which the Service is unavailable due to Conga’s planned maintenance and support of the Service or Conga System. Planned Downtime shall not exceed 5 hours per month. Conga will endeavor to give at least 24 hours’ notice before Planned Downtime except for urgent circumstances (e.g., a system failure or security threat). Planned Downtime occurs from 10:00 p.m. Friday through 1:00 p.m. Sunday, Mountain Time.

  • Scheduled Downtime has the meaning set forth in Section 5.2.

  • Scheduled Outage has the meaning given to it in the Grid Code;

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Network Integration Transmission Service means the transmission service provided under Tariff, Part III.

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Transmission Service means Point-To-Point Transmission Service provided under Tariff, Part II on a firm and non-firm basis.

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with schedule 5;

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Service Window means the duration for which the facilities and services shall be available at the Data Centre. Service window in this case shall be 24x7x365.

  • Network Transmission Service means transmission service provided pursuant to the rates, terms and conditions set forth in Tariff, Part III, or transmission service comparable to such service that is provided to a Load Serving Entity that is also a Transmission Owner.

  • Transmission Service Provider means the entity that administers the transmission tariff and provides transmission service to transmission customers under applicable transmission service agreements.

  • Service Down Time (SDT) means the time period when specified services with specified technical and operational requirements as mentioned in section titled “WARRANTY SUPPORT”” are not available to Gov. of W. Bengal and its user departments and organizations.

  • Service Switching Point (SSP means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.

  • Unscheduled Outage means an outage that is not a result of a Scheduled Outage;

  • Unscheduled Downtime means any time when any or all of the applications and Services provided by the Supplier to the Customer shall be unavailable to the Customer due to unexpected system failures other than Scheduled Downtime or the downtime is attributable to events not under the control of the Supplier.

  • Service Interruption means the cessation of electricity supply to an ICP for a period of 1 minute or longer, other than by reason of De-energisation of that ICP:

  • Excused Outage means any disruption to or unavailability of Services caused by or due to (i) Scheduled Maintenance,

  • Generation Service means the sale of electricity, including ancillary services such as the provision of reserves, to a Customer by a Competitive Supplier.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.