Customer Operations Guide definition

Customer Operations Guide or "COG" means the document developed by Orange and Customer that details the support parameters and procedures for, as well as the listing of all Equipment that receive, the Business Together – Avaya Services.
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Customer Operations Guide or "COG" means a general guide to the Service that describes the Service delivery practices. The Parties will update the COG from time to time on an as-needed basis. The Customer COG will not be considered a part of the Agreement.
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Customer Operations Guide or "COG" means the customer operations guide required for the Service and described in the separate Service Description for Service Management.
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Examples of Customer Operations Guide in a sentence

  • Orange will define and maintain an operational document called the Customer Operations Guide ("COG"), which will describe the service management processes, authorized designated contacts, and escalation procedures for the Supported Services applicable to Customer.

  • Service Optimize is provided in addition to the standard features of Change Management and Incident Management and includes the Customer Operations Guide, Service Dashboard, and Service Reviews as well as support from a Customer Operations Associates (COAs) or Customer Service Manager (CSM), each as described in more detail below.

  • The Customer Operations Guide ("COG") is essential for the delivery of the Services.

  • The Customer Operations Guide and the Dashboard will be prepared by Orange and used as input to the Service Review.

  • Existing Equipment is eligible to receive the Services only if Orange agrees explicitly in writing to provide the Services to such Existing Equipment and it is identified in the Customer Operations Guide.

  • The Parties expressly agree that for any Existing Equipment Orange will provide the Services, only to the extent as expressly identified in the Customer Operations Guide.

  • Thereafter, an Orange consultant (provided as a separate service and subject to additional terms and conditions and charges) must assess each Device and gather performance data to determine thresholds, create a low-level design, and provide input into a Customer Operations Guide or such other operational documentation for the CIC Services‌ agreed upon by the Parties in writing ("COG").

  • The Customer Operations Guide and the Service Dashboard will be prepared by Orange for, and used by the Parties in, the Service Reviews.1.4.1.3.6 Output.

  • Service Optimize includes the Customer Operations Guide, Digital Reporting and Analytics Tool, Service Dashboard, and Service Reviews as well as support from a designated Customer Service Manager (CSM).

  • In such case:  Orange will contact the Customer's administrator,  If Orange does not receive any reply from the Customer within the time defined in the Customer Operations Guide, Orange shall be entitled to decide to apply the necessary corrective measures.


More Definitions of Customer Operations Guide

Customer Operations Guide or "COG" means the document developed by Orange and Customer that details the support parameters and procedures for, as well as the listing of all Equipment that receive, the Enterprise Telephony Services.
Sample 1
Customer Operations Guide or "COG" means the documentation that details Customer's specific TEM requirements and specifications as well as the operational processes for the TEM Service.
Sample 1

Related to Customer Operations Guide

  • Supplier Operations means all assets, processes and systems (including information systems), data (including Customer data), personnel, and sites, used or processed by Supplier from time to time in the performance of this Agreement.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Project Operations Manual or “POM” means the Recipient’s manual referred to in Section I.D of Schedule 2 to this Agreement, as such manual may be amended from time to time with the agreement of the Association.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Operations Manual means a manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties;

  • Service Locations means those locations set forth on Exhibit B.

  • User Guide means such user guide or document issued or prescribed by us, through any medium, setting out instructions on the use of the EB Services;

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Supplier/Contractor means the individual, firm or company with whom the contract has been concluded for supplying the Goods and Services under the Contract. The Supplier/Contractor shall be deemed to include its successors (approved by the purchaser), representatives, heirs, executors, administrators and permitted;

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Customer Software means software which is owned by or licensed to the Customer;

  • Procurement Guidelines means the “Guidelines: Procurement under IBRD Loans and XXX Credits” published by the Bank in May 2004 and revised in October, 2006.

  • User Guides means Sprinklr materials made available to Customer through the support portal to assist users of the Platform, as such materials may be updated during the Term.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue. New Service Request:

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Supplier System means the information and communications technology system used by the Supplier in performing the Services including the Software, the Equipment and related cabling (but excluding the Customer System);

  • Customer Equipment means hardware, software, systems, cabling and facilities provided by you and used in conjunction with the Equipment that we supply to you in order to receive the Services;