Work Slightly Impacted Sample Clauses

Work Slightly Impacted. No impact to services or productivity: customer education or training requests. 24 Hour Commitment to Critical Requests UAB IT will work 24x7 until the issue is resolved or as long as useful progress can be made. Client must provide UAB IT with a contact during this 24x7 period, either on site or by phone, to assist with data gathering, testing, and applying fixes. The client is requested to propose this priority classification with great care so that valid Critical situations obtain the necessary resource allocation from UAB IT. APPENDIX C: SERVICE MANAGEMENT‌ The following information applies to all services listed in the Service Catalog (UAB IT Portal) except where specific exceptions are noted in the individual service descriptions. User Support The UAB AskIT Service Desk provides end-user support. Detailed service hours are available on the Service Desk website at: AskIT Hours AskIT can be reached via: • UAB IT Portal- report an issue, make a request, or check the status of a previously reported issue or request • Phone: 000-000-0000 • Walk Up Support The AskIT Service Desk ensures that the services we provide are available to our user community. When there is an issue with a service, the AskIT Service Desk is committed to resolving it as quickly as possible. AskIT provides methods to meet the needs of the UAB Community by providing help via phone, walk up locations, self-service and remote support. The customer may request a service, modify an existing service, or report a non-critical incident by directly entering their request at the UAB IT Portal or by calling the AskIT Service Desk at 000-000-0000. Additionally, the customer may also view and check on the status of their request at this location. The Service Desk is staffed to respond quickly to customer requests and escalate to the appropriate team to restore to normal service as quickly as possible. All service requests are addressed during normal business hours (Monday - Friday, 8:00 a.m. – 5:00 p.m., excluding holidays). UAB IT will respond to critical faults, break-fix issues and service requests only if a call is placed with the Service Desk. By enforcing this policy, UAB IT can ensure that all critical faults or requests are managed effectively and in line with the commitments of this SLA. It is imperative that any issues deemed critical in their nature are reported to the Service Desk by phone to ensure immediate response and investigation can occur. Logging of Customer Tickets The UAB As...
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Related to Work Slightly Impacted

  • System Impact Study An assessment by the Transmission Provider of (i) the adequacy of the Transmission System to accommodate a Completed Application, an Interconnection Request or an Upgrade Request, (ii) whether any additional costs may be incurred in order to provide such transmission service or to accommodate an Interconnection Request, and (iii) with respect to an Interconnection Request, an estimated date that an Interconnection Customer’s Customer Facility can be interconnected with the Transmission System and an estimate of the Interconnection Customer’s cost responsibility for the interconnection; and (iv) with respect to an Upgrade Request, the estimated cost of the requested system upgrades or expansion, or of the cost of the system upgrades or expansion, necessary to provide the requested incremental rights.

  • Quality Improvement VRC shall develop programs designed to improve the quality of care provided by the Radiologists and encourage identification and adoption of best demonstrated processes. Practice and VRC acknowledge that, in connection with such quality improvement activities, it may be necessary to provide VRC with Protected Health Information and Practice and VRC agree to treat such information in accordance with Article 9;

  • School Improvement Plan As permitted under IC § 20-10.2-3-1.5, the Charter shall serve as the Charter School's strategic and continuous school improvement and achievement plan (hereafter, the "School Improvement Plan"). To the extent that IC § 20-10.2 applies to the Charter in its function as the School Improvement Plan, the Organizer shall comply with the requirements under IC § 20-10.2.

  • Work Site Work site shall be defined as a college campus or any other place designated by management where instruction and/or services are performed.

  • Improvement Plan A written plan developed by the evaluator, utilized when a teacher received a Rating of Ineffective on his/her Evaluation or on any individual deficiency in the evaluation system.

  • School Improvement Plans The School shall develop and implement a School Improvement Plan as required by section 1002.33(9)(n), Florida Statutes and applicable State Board of Education Rules or applicable federal law.

  • Synchronization, Commissioning and Commercial Operation 4.1.1 The Power Producer shall give at least thirty (30) days written notice to the SLDC and GUVNL, of the date on which it intends to synchronize the Power Project to the Grid System.

  • Work Area The specific work area and/or crew an employee reports to on a daily schedule. Work areas are generally smaller divisions of a larger Bid Area.

  • Technical Specification As enumerated in Special Conditions of Contract/Scope of Work/attached Drawing/ Details/Schedule of Rates.

  • Dirty Work Where an employee and their supervisor agree that work (other than ship repair work) is of an unusually dirty or offensive nature, the employee shall be entitled to 43 cents per hour extra. Where an employee and their supervisor agree that certain ship repair work is of an unusually dirty or offensive nature, the employee shall be entitled to 58 cents per hour extra.

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