THE PROFESSIONAL SERVICES. 5.1. The Client shall have a valid Instilled Software-as-a-Service licence in place prior to the start of any Professional Services.
THE PROFESSIONAL SERVICES. The following professional services will be provided to Licensee during the first thirty (30) days after delivery of the Licensed Software. ● Installation of the Licensed Software on Licensee's servers. ● Assistance during Licensee's testing of the Licensed Software, ● Responses, by email, to inquiries by the Licensee’s programmers as to the correct use and deployment of the SDK. Email responses will take no more than twenty-four (24) hours from receipt except for messages received on Friday or Saturday (Israel time). Best efforts will be made to respond to queries received on Friday or Saturday with guarantees. Ordinarily, such requests will be taken care of on the Sunday following the Friday/Saturday in question. ● Responses, through instant messaging (eg. WhatsApp, Skype) to inquiries by the Licensee’s programmers as to the correct use and deployment of the SDK. Instant messaging queries will be addressed Sunday-Thursday between 10:00 and 18:00 hrs, Israel time. Licensor personnel will make its best effort to respond in a timely fashion to these inquiries, aiming for responses not to lag by more than sixty (60) minutes from receipt. Inquiries received after business hours will be answered the next business day. ● In addition to the above enumerated services, additional phone calls, conference calls, video calls and the like that shall not to exceed three hours in any one week. Other services including but not limited to software development, debugging non-IsItYou code, design, software architecture consulting or in situ development, are not included as professional services and will be priced separately. EXHIBIT C SUPPORT SERVICES Support Model: With each request to Licensor, a ticket number will be generated. A ticket may be opened by sending an email to the e-mail address below, by contacting Licensor at the phone number below, or by accessing the Licensor's support platform via the Internet. The ticket number will accompany each subsequent interaction until the ticket is closed. Severity Level Severity Level Description Maximum Initial Response Time Resolution Time 1 – Critical An error in the Licensed Software that renders the Licensed Software unusable. Up to 1 Hour Within 4 Hours 2 – Serious An error in the Licensed Software that results in a loss of functionality and/or performance degradation. 2 Business Hours Within 1 Business Day


  • Professional Services HP will deliver any ordered IT consulting, training or other services as described in the applicable Supporting Material.

  • Scope of Professional Services 3.1 On the terms and conditions set forth in this Agreement, COUNTY hereby engages CONTRACTOR to provide all labor, materials and equipment to complete the Project/Service in accordance with the Scope of Services, attached hereto and incorporated herein as Attachment A, as modified or clarified by Addendum(s) # , dated , attached hereto and incorporated herein by reference as Attachment B. It is understood that the Scope of Services may be modified by change order as the Project/Service progresses, but to be effective and binding, any such change order must be in writing, executed by the parties, and in accordance with the COUNTY’s Purchasing Policies and Procedures. A copy of these policies and procedures shall be made available to the CONTRACTOR upon request.

  • Legal Services Subd. 1. Except in cases of malfeasance in office or willful or wanton neglect of duty, the Employer shall defend, save harmless, and indemnify employee against tort claim or demand, whether groundless or otherwise, arising out of alleged acts or omission occurring in the performance or scope of the employee’s duties.

  • Consultation Services The company hereby employs the consultant to perform the following services in accordance with the terms and conditions set forth in this agreement: The consultant will consult with the officers and employees of the company concerning matters relating to the management and organization of the company, their financial policies, the terms and conditions of employment, and generally any matter arising out of the business affairs of the company.

  • INDEPENDENT PERSONAL SERVICES 1. Income derived by a resident of a Contracting State in respect of professional services or other activities of an independent character shall be taxable only in that State except in the following circumstances, when such income may also be taxed in the other Contracting State:

  • Personal Services 1. Subject to the provisions of Articles 14, 16 and 17, salaries, wages and other similar remuneration or income derived by a resident of a Contracting State in respect of personal (including professional) services shall be taxable only in that State unless the services are rendered in the other Contracting State. If the services are so rendered, such remuneration or income as is derived therefrom may be taxed in that other State.